Job Description
Purpose of Role
The Warranty Manager will deal with, and co-ordinate responses to requests for warranty service on new boats delivered from Wroxham.
Key Responsibilities
· Be the first point of contact for calls for warranty service on new yachts.
· Help co-ordinate labour, materials, sub-contractors, and other resources to resolve issues keeping customers fully informed of progress whilst setting realistic expectations of the outcome.
· Process warranty claims, identifying opportunities to recharge costs to suppliers / sub-contractors.
· Feedback and liaise with Quality and Supply Chain regarding issues of supplier poor performance.
· Work with other departments to identify root cause of warranty issues, to enable feedback into the production process to eliminate these issues for the future.
· Utilise 8D and other problem-solving tools to implement solutions to on-going problems.
· Monitor cost of warranty and produce reports as required.
· Occasional out of hours contact to ensure issues are resolved where required.
RequirementsKnowledge
Extensive knowledge of yacht systems (Including Mechanical, Electrical, Rigging and Joinery)
Skills
Excellent IT skills such as MS Word, Excel.
Experience
Sailing experience
Experience in yacht manufacturing and systems.
Qualifications
No specific qualifications required.
Personal Characteristics
Excellent verbal and written communication, and interpersonal skills as this role is customer facing.
Ability to build good relationships with customers.
Ability to communicate and demonstrate skills with customers, employees, contractors, and the extended team.
Self-motivated with the ability to manage and plan multiple activities effectively.
Methodical approach to work.
Excellent analytical and problem-solving skills.
High level of attention to detail.
Able to work to schedule within a fast-paced environment.
Other Requirements
Full driving licence
Ability to travel to different sites / locations.
The successful candidate can be located on the South Coast or Norfolk.
Benefits25 days annual leave p/year
Employer Pension contribution
0800 - 1630 - 5 days
Death in service
Cycle to Work scheme
TELUS Assistance Programme
Sick pay scheme
Requirements
Knowledge Extensive knowledge of yacht systems (Including Mechanical, Electrical, Rigging and Joinery) Skills Excellent IT skills such as MS Word, Excel. Experience Sailing experience Experience in yacht manufacturing and systems. Qualifications No specific qualifications required. Personal Characteristics Excellent verbal and written communication, and interpersonal skills as this role is customer facing. Ability to build good relationships with customers. Ability to communicate and demonstrate skills with customers, employees, contractors, and the extended team. Self-motivated with the ability to manage and plan multiple activities effectively. Methodical approach to work. Excellent analytical and problem-solving skills. High level of attention to detail. Able to work to schedule within a fast-paced environment. Other Requirements Full driving licence Ability to travel to different sites / locations. The successful candidate can be located on the South Coast or Norfolk.
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