Job Description Overview
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements.Role OverviewAre you passionate about shaping the future of learning in a dynamic, global environment? Rapiscan is seeking a visionary Learning and Development (L&D) Manager to lead the design, delivery, and evolution of impactful learning programs across our global service organization. This is a unique opportunity to influence both internal talent development and customer-facing training initiatives that drive revenue, enhance product adoption, and elevate service excellence.You’ll be at the forefront of building a culture of continuous learning, technical mastery, and leadership development—while also owning the global training strategy for ServiceMax, our core field service management platform.
Responsibilities
Service Talent Development:Design and deliver strategic learning programs aligned with global service goals.Facilitate engaging workshops, coaching sessions, and skill-building initiatives.Build competency-based learning pathways for engineers, support teams, and service leaders.Conduct skills gap analyses and implement targeted upskilling programs.Launch mentoring, coaching, and certification frameworks.Partner with HR and leadership to support succession planning and career growth.Develop digital learning content including eLearning, MicroLearning, and virtual campus materials.ServiceMax Training:Lead the global ServiceMax training strategy across all service functions.Create structured learning paths tailored to diverse roles.Customize content to reflect workflows, compliance, and customer SLAs.Deliver onboarding and upskilling sessions for internal and external partners.Stay ahead of ServiceMax updates and integrate new features into training.Customer Training Programs:Design and deliver customer-facing training programs that generate revenue and deepen client relationships.Collaborate with commercial teams to package and promote learning solutions.Continuously evolve offerings to meet market demand and business growth.Service Induction Pathway: Lead the creation of a modular induction program for new service employees.Develop role-specific tracks and technical onboarding content.Use digital platforms to automate onboarding and track progress.Monitor early performance indicators to optimize onboarding effectiveness.Service Leadership Development: Design and execute a global leadership development program for service leaders.Develop tiered curricula for emerging, mid-level, and senior leaders.Facilitate immersive learning experiences and global peer cohorts.Track leadership outcomes and continuously update content to reflect evolving needs.Qualifications and Apprenticeships: Lead the implementation of qualifications and apprenticeships to support service growth.Build strategic partnerships with educational institutions and industry bodies.Collaboration and Communication: Work cross-functionally with HR, department heads, and external vendors.Communicate regularly with stakeholders to ensure alignment and gather feedback.Support broader learning initiatives across Sales, Operations, Program Management, and HR.Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.Demonstrate behavior consistent with the company’s Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.Duties may be modified or assigned at any time to meet the needs of the business.
Qualifications
Bachelor’s degree in L&D, Organizational Development, HR, Business, or related field.CIPD Level 5 or equivalent L&D qualification.Minimum 6 years’ experience in talent development or organizational development.Proven track record in designing and delivering innovative L&D solutions.Strong facilitation, coaching, and presentation skills.Expertise in training lifecycle, certification pathways, and career development architecture.Excellent project management and analytical skills.Strong interpersonal and stakeholder engagement capabilities.Proficiency in MS Office and talent management platforms.Desirable:Master’s degree or MBA.Experience managing ESFA-funded apprenticeships.AET, CAVA, or PTTLS qualifications.NOTICE TO THIRD PARTY AGENCIESOSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.
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