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OSB Group
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  • Senior Risk Manager - Modernisation  

    - London
    About the team We are looking for a Senior Risk Manager to... Read More
    About the team We are looking for a Senior Risk Manager to lead the Risk and Compliance representation on OSB Group’s strategic Simplification and Modernisation programme - to simplify and modernise the way we work. This programme will help us to work more effectively and efficiently; enhancing the journey and experience for our customers and brokers. This is a unique opportunity to immerse yourself in our modernisation campaign, playing a lead role in enabling us to achieve our vision of becoming the UKs leading specialist bank. About Us The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.  What you will be doing In this role, you will be supporting and partnering with Risk and Compliance senior leaders to drive and execute Risk and Compliance’s responsibilities over the programme in a second line of defence capacity and serve as a trusted advisor leveraging domain expertise of Risk and Compliance that will include coverage across all financial and non-financial Principal Risk types within the programme of work, applicable to a Retail Bank operating in the United Kingdom market. Your responsibilities will include… Drive the Risk and Compliance agenda by representing the function on Simplification and Modernisation projects and initiatives driven by external mandates from regulatory bodies, or internal mandates to mitigate risk, enhance controls and deliver good customer outcomes; Manage, develop and leverage productive working relationships with key individuals across the business, and change functions, such as business analysis, project management, Product Owners, while ensuring successful planning, integration, impasse resolution, and measurement with moderate to high complexity and visibility; Ensure the Programmes align with Risk and Compliance requirements, informed by internal policy and external regulatory requirements, develop Risk and compliance plans and documentation to evidence ongoing oversight and a strategic risk change approach Ensure the Modernisation Programme delivers to Risk and Compliance requirements, considering the customer lifecycle and the Group’s Risk Management Frameworks; Ensure Senior Risk and Compliance leadership, Group CRO and Group Credit and Compliance Officer are engaged regularly with updates on KRI/KPI performance, progress, challenges/items for escalation and other Risk and Compliance related updates; Collaborate with and influence functional business partners, leaders, and executive management to provide risk based support and to drive forward these key strategic initiatives for the business. Engage functional leaders to obtain resources, influence outcomes, address conflict, and ensure alignment with OSB policies and business line objective; In return for your commitment We offer a base salary dependent on location and experience from £80,000 and a competitive benefits package including: Discretionary annual bonus opportunity of up to 25% 30 days annual leave plus bank holidays Contributory pension (8% employer 5% employee) Life Assurance (4x salary) plus Group Income Protection Access to Private Medical Insurance and Medical Cash Plan Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13 week period. Paternity Leave – 4 weeks of paid leave to be taken within 8 weeks of childbirth Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme. Could you be the one? We are looking for talented individuals who have the experience and knowledge set out below: Previous experience in Risk Management Roles, covering a number of Risk and Compliance functional disciplines is essential Previous experience of working within financial services is essential Significant levels of experience in the provision of thought leadership and the development and driving of strategies and plans for advancing change programmes to deliver successful and sustainable outcomes is essential Detailed knowledge of the PRA and FCA handbooks and their application in practice is essential Specialist knowledge of Risk Management in Mortgage and Savings is essential Deep knowledge of process improvement is essential High levels of analytical skill and attention to detail is essential; the role requires interpretation and synthesis of regulatory, business and technical information. Strong skills in respect of technical environments with Agile approaches are essential Strong skills in respect of Agile and Waterfall delivery methodologies are essential Ability to demonstrate a change mind-set, with a record of accomplishment in project delivery and change management, and knowledge approaches and methodologies to support effective change and transformation is essential We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves. What to do next If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page. If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you! OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds. As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful. Options Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Software Powered by iCIMS
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  • Senior Systems Access Management  

    - Chatham
    About the team Are you an experienced access management profe... Read More
    About the team Are you an experienced access management professional looking for a new challenge? Our Systems Administration team in Wolverhampton is seeking a Senior Systems Administrator to play a vital role in providing high-quality administration, user-access and system configuration services to our organization. You'll have the opportunity to arrange and conduct system audits, participate in project meetings, and lead the team towards its objectives. If you're ready to take on a challenging role with the opportunity to enhance processes, this could be the role for you. This role is a FTC for 12 months and can be based at either our Wolverhampton or Chatham site. About Us The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.  What you will be doing You will oversee the administration of a number of critical systems and areas on behalf of the business. The Senior Systems Administrator is accountable for the provision of high-quality administration, user-access and configuration services related to relevant business areas and key business applications. The key purpose of this role is to provide system configuration and administration services for key applications, including user profile set-up and maintenance. The role will require the job holder to manage a team of System Administrators under the direction of the Head of IT Service Management Your responsibilities will include: Manage the team of System Administrators on a day-to-day basis, including task allocation, rota management and all aspects of personal development. Provide advice and guidance to the business at ‘second line’ level for a range of critical business systems, including providing support for all Incidents and Service Requests relating to Systems Administration. Design and maintain tailored documentation for the supported systems where appropriate, including, but not limited to, guidance around installation procedures, configuration, system rules etc. Configure, maintain and set up all core applications as defined within each Service Level Agreement – including role-based user set up, access permissions and user re-certification. Act as an escalation point for the System Administrators, assisting in the triage of Major Incidents as needed and undertaking the onward escalation of more complex issues to the appropriate subject matter experts. Ensure that the Systems Administration assignment group is meeting the defined Service Level Agreements for all areas supported by the team. In return for your commitment We offer a base salary dependent on experience of between £34,000 - £40,000 and a competitive benefits package including: 28 days annual leave plus bank holidays. Contributory pension (8% employer 5% employee). Life Assurance (4x salary) plus Group Income Protection. Access to Private Medical Insurance and Medical Cash Plan. Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme. Could you be the one? We are looking for talented individuals who have the experience and knowledge set out below: Previous experience of managing a team. Previous Systems Administration experience, particularly in the areas of role-based access. Previous experience of IT Service Management in an ITIL v3 or v4 environment. We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves. What to do next If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page. If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you! OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds. As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful. Options Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Software Powered by iCIMS
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  • Financial Support Consultant  

    - Chatham
    About the team The Financial Support team is a key department... Read More
    About the team The Financial Support team is a key department within OSB Group; working with our customers to find the best outcome for their financial needs. Financial Support is an established department with a clear development and progression path. We are looking for enthusiastic and passionate individuals who enjoy exceeding customer expectations and developing their knowledge within the banking industry. As our Financial Support team are made up of various tiers, we are looking for talented individuals with customer service experience at entry level and with experience working within a Collections function. Entry level salary will be dependent on collections experience. OSB Group are a successful and growing company who are on an exciting journey with big plans for the futur. If this sounds of interest, find out more about the role by reading below. About Us The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.  What you will be doing In this role, you will be responsible for efficient and timely collections activity on a portfolio of mortgage accounts maintaining a pro-active collections strategy. This involves telephoning and discussing with customers queries and problems with the repayment of their mortgage loan. You will be responsible for tailoring a solution within our customer focused policy that optimises the outcome for the Group and for the customer. This career enhancing opportunity will allow you to us your strong communication skills and thrive in providing exceptional customer service. This is a challenging and highly rewarding role; supporting our customers at their most vulnerable times to find the best outcome to support their financial needs. You will be provided with full training on how to deal with various types of queries, and how to ask the right questions to negotiate and work with the customer to find a suitable solution. Your responsibilities will include… Respond to all enquiries, whether received by telephone, in writing, efficiently and in accordance with the Group’s Financial Support Policies. Utilise a suite of initiatives, successfully identify long term solutions that meet both the need of the customer and the business, seeking support and guidance where necessary. Ensure all solutions agreed with the customer are sustainable and take into consideration the customers personal circumstances. Adhere to our Call Model principles during all contact with the customer, displaying a continued improvement and ensuring an appropriate result for the customer and the business is achieved in all calls. Ensure compliance with all statutory and regulatory requirements for mortgage arrears with particular emphasis on treating customers fairly (TCF). Ensure all work is carried out in line with the applicable regulatory and legislative requirement. In return for your commitment We offer a base salary dependent on experience of between £25000 - £30000 and a competitive benefits package including: Discretionary annual bonus opportunity of up to 12.5%  28 days annual leave plus bank holidays Contributory pension (8% employer 5% employee) Life Assurance (4x salary) plus Group Income Protection Access to Private Medical Insurance and Medical Cash Plan Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13 week period. Paternity Leave – 4 weeks of paid leave to be taken within 8 weeks of childbirth Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme. Could you be the one? We are looking for talented individuals who have the experience and knowledge set out below: Previous experience in a collections role or experience delivering excellent customer service within a Financial Services setting. Experience in working within a regulated environment. Comfortable speaking to customers on the phone and dealing with a high volume of calls. Strong verbal negotiation, communication, empathy and listening skills. We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves. What to do next If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page. If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you! OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds. As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful. Options Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Software Powered by iCIMS
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  • Assistant Product Manager  

    - Wolverhampton
    About the team The Mortgage Product Pricing team are a highly... Read More
    About the team The Mortgage Product Pricing team are a highly energetic and proactive team that are responsible for setting the pricing for our mortgage range across all of the OSB brands for both new and existing customers. They monitor movements in the mortgage market, the wider economy and business performance versus target to then design products and pricing to ensure we keep on track to deliver the Group’s goals, as well as delivering the best customer outcomes. About Us The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.  What you will be doing In this role, you will have the opportunity to be part of the Mortgage Product team with tasks that contribute towards the growth and continued profitability of the business by ensuring pricing is aligned to key business targets for the Precise Mortgages, KRFI and InterBay Commercial brands. You will support with activities relating to product enhancements, reviews, analysis and projects, providing you with the knowledge, experience and exposure to reach your career goals. Your responsibilities will include… Responsible for producing and maintaining knowledge records of key competitors, pricing and high level lending criteria, ensuring that market analysis is always readily available. Responsible for using existing market and internal performance data to analyse which areas of the business any changes are likely to impact, reporting key competitor movements to the wider products team. Take a proactive approach by making recommendations and proposals based on the latest market trends, not waiting for requests to make changes. Collaborating with our Mortgage BI team so that the information used across the business is the most appropriate and identifies key areas of performance. Working alongside the Product Managers to support the pricing for each line is set to achieve the business targets for balance growth, returns and within risk appetite. In return for your commitment We offer a base salary dependent on experience and location of between £30,000 - £36,000 and a competitive benefits package including: Discretionary annual bonus opportunity of up to 15% 28 days annual leave plus bank holidays Contributory pension (8% employer 5% employee) Life Assurance (4x salary) plus Group Income Protection Access to Private Medical Insurance and Medical Cash Plan Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13 week period. Paternity Leave – 4 weeks of paid leave to be taken within 8 weeks of childbirth. Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme. Could you be the one? We are looking for talented individuals who have the experience and knowledge set out below: Previous experience of product data analysis and market competitor analysis, producing reports that highlight potential risks and opportunities. Detailed knowledge of current and new analysis methods Intermediate IT skills in use of Microsoft Word & Excel Advanced organisational/prioritisation and attention to detail skills We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves. What to do next If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page. If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you! OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds. As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful. Options Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Software Powered by iCIMS
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  • Buildings Manager  

    - Chatham
    About the team Our Property Services team are a pivotal part... Read More
    About the team Our Property Services team are a pivotal part of our business. In this brand-new role as the Buildings Manager, you will have the experience and ability to demonstrate a strong background in delivering a range of building services such as Mechanical & Electrical, Building Management Systems, Power, Generators and General building maintenance with a clear drive and focus on optimisation of assets across a portfolio of buildings. You will need to integrate asset data and contractor performance to optimise operational delivery and ensure the effective management of critical building assets. This will enable better planning, maintenance and coordination to enhance overall performance and reliability. About Us The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly owned subsidiary OSBIndia. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.  What you will be doing In this role, you will have the opportunity to manage and coordinate all works to our critical assets as the Subject Matter Expert, working in collaboration with the Office Managers, delivering a “Best in Class” service in line with relevant policies, procedures, framework, practices and regulation of the Bank’s strategic and operational objectives. Your responsibilities will include: Overseeing all building issues across 16 UK sites Managing asset lifecycles Ensuring accurate and comprehensive records are kept within the CAFM system and are aligned to HSE regulations, Building Statutory Compliance and Quality Assurance Fulfil routine quality checks on reactive and planned works, integrating contractor processes, procedures and standards of work. Having technical accountability for all building services. Travelling between the sites as and when required In return for your commitment We offer a base salary dependent on experience of between £45,000 - £50,000 and a competitive benefits package including: Discretionary annual bonus opportunity of up to 15% 28 days annual leave plus bank holidays Contributory pension (8% employer 5% employee) Life Assurance (4x salary) plus Group Income Protection Access to Private Medical Insurance and Medical Cash Plan Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13-week period. Paternity Leave – 4 weeks of paid leave to be taken within 8 weeks of childbirth. Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme. Could you be the one? We are looking for talented individuals who have the experience and knowledge set out below: EssentialProven experience within a Mechanical, Electrical or Building services management role.Previous experience in managing 3rd party supply chains and performance management of KPIs.Experience in completing building condition reports and developing capital investment plans to enhance asset lifecycles.Detailed knowledge of Health and Safety and Environmental Management is essential.Detailed knowledge of critical assets and building management systems is essential. We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves. What to do next If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page. If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you! OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds. As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful. Options Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Software Powered by iCIMS
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  • Backup and Storage Engineer  

    - Chatham
    About the team We are a group of skilled and highly collabora... Read More
    About the team We are a group of skilled and highly collaborative engineers who work within a fast-paced and challenging environment. In addition to supporting the foundational services upon which many OSB systems rely, we work on new and exciting projects to help the business meet its objectives. There are opportunities to learn new enterprise technologies such as VMware vSAN, flash based storage arrays and fibre channel communications. Projects and BAU activities follow a framework set out by ITIL v4 and training and certification would be made available. About Us The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.  What you will be doing The Backup & Storage Engineer will provide technical expertise and guidance working closely with technical teams, architects and customers in all areas of data protection. They must be able to provide support to BAU teams in resolving complex issues, restoring data, performance tuning and write and maintain required technical documentation. This role is within our VMware, Storage and Backup team who provide operational support for our HPE/Dell storage technologies whilst providing the underpinning backup and disaster recovery solutions based within the DCs. You will be working within a team to deliver an outstanding level of Storage & Backup Administration (to manage, maintain, deploy, troubleshoot, and support servers, storage & backup systems) across our systems, ensuring that all the systems meet or exceed their SLA's for their customers. Your responsibilities will include: Ensure enterprise scalability and performance for storage and backup environments through proactive capacity planning, performance control and configuration adjustment. Monitoring the ongoing operation of the systems and providing utilization reports using existing tools to identify problems and corrective actions as needed. Monitor performance, errors, and warnings on compute and storage systems. Maintain storage & compute policies and standards. Troubleshoot performance problems and propose short term fixes and long-term solution. Ensure the compute & storage estate is kept up to date with regular patching & maintenance of the underlying infrastructure. In return for your commitment We offer a base salary dependent on experience of between £46,000 - £55,000 and a competitive benefits package including: Discretionary annual bonus opportunity of up to 15%. 28 days annual leave plus bank holidays. Contributory pension (8% employer 5% employee). Life Assurance (4x salary) plus Group Income Protection. Access to Private Medical Insurance and Medical Cash Plan. Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme. Could you be the one? We are looking for talented individuals who have the experience and knowledge set out below: Demonstratable previous experience and knowledge of working with multi-vendor SAN Storage, Enterprise Backup technologies and connectivity fabric. Excellent knowledge in managing corporate backup environments (Dell IDPA \ PowerProtect Data Manager, Veeam Backup software and Zerto). Ability to work independently and troubleshoot complex issues and engage with 3rd parties as required. Working knowledge of VMware vSphere and Microsoft Windows platforms. We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves. What to do next If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page. If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you! OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds. As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful. Options Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Software Powered by iCIMS
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  • Backup and Storage Engineer  

    - Wolverhampton
    About the team We are a group of skilled and highly collabora... Read More
    About the team We are a group of skilled and highly collaborative engineers who work within a fast-paced and challenging environment. In addition to supporting the foundational services upon which many OSB systems rely, we work on new and exciting projects to help the business meet its objectives. There are opportunities to learn new enterprise technologies such as VMware vSAN, flash based storage arrays and fibre channel communications. Projects and BAU activities follow a framework set out by ITIL v4 and training and certification would be made available. About Us The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.  What you will be doing The Backup & Storage Engineer will provide technical expertise and guidance working closely with technical teams, architects and customers in all areas of data protection. They must be able to provide support to BAU teams in resolving complex issues, restoring data, performance tuning and write and maintain required technical documentation. This role is within our VMware, Storage and Backup team who provide operational support for our HPE/Dell storage technologies whilst providing the underpinning backup and disaster recovery solutions based within the DCs. You will be working within a team to deliver an outstanding level of Storage & Backup Administration (to manage, maintain, deploy, troubleshoot, and support servers, storage & backup systems) across our systems, ensuring that all the systems meet or exceed their SLA's for their customers. Your responsibilities will include: Ensure enterprise scalability and performance for storage and backup environments through proactive capacity planning, performance control and configuration adjustment. Monitoring the ongoing operation of the systems and providing utilization reports using existing tools to identify problems and corrective actions as needed. Monitor performance, errors, and warnings on compute and storage systems. Maintain storage & compute policies and standards. Troubleshoot performance problems and propose short term fixes and long-term solution. Ensure the compute & storage estate is kept up to date with regular patching & maintenance of the underlying infrastructure. In return for your commitment We offer a base salary dependent on experience of between £46,000 - £55,000 and a competitive benefits package including: Discretionary annual bonus opportunity of up to 15%. 28 days annual leave plus bank holidays. Contributory pension (8% employer 5% employee). Life Assurance (4x salary) plus Group Income Protection. Access to Private Medical Insurance and Medical Cash Plan. Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme. Could you be the one? We are looking for talented individuals who have the experience and knowledge set out below: Demonstratable previous experience and knowledge of working with multi-vendor SAN Storage, Enterprise Backup technologies and connectivity fabric. Excellent knowledge in managing corporate backup environments (Dell IDPA \ PowerProtect Data Manager, Veeam Backup software and Zerto). Ability to work independently and troubleshoot complex issues and engage with 3rd parties as required. Working knowledge of VMware vSphere and Microsoft Windows platforms. We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves. What to do next If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page. If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you! OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds. As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful. Options Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Software Powered by iCIMS
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  • Broker Liaison Team Leader  

    - Chatham
    About the team The Broker liaison team support the bank by ta... Read More
    About the team The Broker liaison team support the bank by taking the inbound mortgage calls from mortgage intermediaries who require information with regards to new or current lending, further advances, and for support with our broker portal. About Us The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.  What you will be doing In this role you will have the opportunity to manage the Broker Liaison Team based in the Chatham office. you will be responsible for the day-to-day line management of a team of Broker Liaison Coordinators to achieve their strategic objectives and provide a high level of customer service to our mortgage intermediaries. The role will also allow you to drive your team forward by supporting them to achieve their best results and to promote the delivery to exceed our brokers expectations and continuous improvement to the broker journey. Your responsibilities will include: To provide effective leadership, support and motivation to the team, line managing and coaching all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals and recruitment. Effective monitoring and management of workflow queues via capacity forecasting to ensure SLA’s/KPI’s are met. Ensure that all monitoring results are monitored with constructive coaching, feedback and support provided in a timely manner. Deputise as required for the Broker Liaison Team Manager. Be the escalation point for the Senior Coordinator on technical queries, broker dissatisfaction and take escalated calls from the Senior Coordinator where required. Be a role model who effortlessly embeds our values and behaviours throughout the team. In return for your commitment In return for your commitment: We offer a base salary dependent on experience of between £30,000 - £33,000 and a competitive benefits package including: Discretionary annual bonus opportunity of up to 12.5%. 28 days annual leave plus bank holidays . Contributory pension (8% employer 5% employee). Life Assurance (4x salary) plus Group Income Protection. Access to Private Medical Insurance and Medical Cash Plan. Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme. Could you be the one? We are looking for talented individuals who have the experience and knowledge set out below: Previous line management experience is essential. Previous experience within the financial industry. Previous experience of contact centre role with confident telephone manner. Previous experience of working in a decision-making role and being able to make effective decisions. Advanced skills in respect of communication and delivering a high level of customer service A high level of attention to detail and ability to learn new processes and procedures. Previous experience of managing service levels and/or key performance indicators. Strong knowledge of FCA and relevant regulations. We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves. What to do next If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page. If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you! OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds. As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful. Options Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Software Powered by iCIMS
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  • Audit Manager (IT & Change)  

    - Wolverhampton
    About the team Are you an experienced Internal Audit professi... Read More
    About the team Are you an experienced Internal Audit professional with experience in IT and Change looking for a new challenge? Our expanding Group Internal Audit team in Wolverhampton is seeking an Audit Manager (IT & Change) to play a vital role in providing objective, value-adding assurance to our organization. You'll have the opportunity to conduct quality IT and change audits, collaborate with senior management, and provide unique insight to help the Group move safely at pace to achieve its strategic objectives. If you're ready to take on a highly complex and challenging role with opportunities for growth and impact, this could be the role for you. About Us The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.  What you will be doing In this role, you will support the delivery of the audit plan and related activities in a timely manner to best practice standards, producing value-adding and high-quality internal audit services to help the organisation achieve its objectives. Your responsibilities will include… Deliver end to end risk-based, value adding assurance on a timely basis in line with methodology: Independently conduct quality IT and change audits, including planning, execution, and reporting. Discuss the findings of audit reviews with senior management (incl. exec layer) on a constructive basis in order to develop practical, innovative and value-adding solutions to audit issues identified. Writing clearly and succinctly in a well-structured and logical way - drafting high quality audit reports that are impactful, balanced, and proportionate and address the root cause of issues. Perform follow-up work ensuring management progress actions through to closure, validate they are appropriately resolved with supporting evidence or escalated in a timely manner. Apply technical expertise to produce high quality analysis and input into the technology and change risk assessment process and related audit plan. Support the wider GIA team around how to assess and test automated controls as part of their audit delivery. Support the wider team with the utilisation of data analytics. Perform business monitoring to ensure that GIA is aware of changes in IT and change activities and objectives, and a necessary audit response is developed. Continually display to a high standard the behaviours expected in the Group’s value driven behaviours. In return for your commitment We offer a base salary dependent on experience of between £55,000 - £65.000 and a competitive benefits package including: Discretionary annual bonus opportunity of up to 15% 28 days annual leave plus bank holidays Contributory pension (8% employer 5% employee) Life Assurance (4x salary) plus Group Income Protection Access to Private Medical Insurance and Medical Cash Plan Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13 week period. Paternity Leave – 4 weeks of paid leave to be taken within 8 weeks of childbirth Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme. Could you be the one? We are looking for talented individuals who have the experience and knowledge set out below: A broad range of IT and programme/project knowledge and experience (gained either from previous operational or assurance / risk management roles). Experience of auditing technology and change functions and delivering and managing IT audits and/or experience within another IT assurance / risk management role where required to identify and complete testing for complex risks and controls. Demonstrable experience of managing delivery of multiple audits at the same time. Experience of using data analytics to support audit delivery. Robust knowledge of risk and controls principles. Strong understanding of project management methodologies. Intermediate knowledge of MS Office, including word, Excel, PowerPoint, and Visio Industry recognised IT/IS qualifications such as CISA, CRISC, CISM and CISSP is desirable. Critical thinker with excellent attention to detail to assimilate relevant information and data and provide value-added insight. Open minded with the ability to receive, and provide, constructive feedback and grow. Excellent listening, verbal, written and presentation skills – speaking clearly and fluently; expressing opinion, information, and key points of an argument clearly; responding quickly to the needs of an audience and to their reactions and feedback; projecting credibility and intellectual curiosity We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves. What to do next If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page. If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you! OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds. As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful. Options Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Software Powered by iCIMS
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  • Underwriting & Completions Consultant (Tier 2)  

    - Fareham
    About the team The Underwriting department supports the Bank... Read More
    About the team The Underwriting department supports the Bank by assessing the risk of lending and protecting the Bank against this risk and losses. With strong market knowledge, a diagnostic approach and ability to give dependable decisions, the team take a common sense approach to manual underwriting. About Us The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.  What you will be doing The key purpose of this role is to facilitate and progress mortgage applications to Completion, within the assigned mandate level, in line with the Bank’s operating procedures and policies and to be responsible for reviewing and responding to all post offer correspondence for long term lending applications. Ensuring that this is dealt with in a timely manner with no breaches of our lending policy. Work with the completions team members ensuring that completion dates are met. Your responsibilities will include: To be responsible for delivering a high-quality service to brokers, solicitors and customers. To control the release of completion funds, ensuring customer funds reach solicitors in time for completion. Proactively deal with Solicitors, liaising with Legal & Compliance to ensure our interests are protected at all times. Where applicable, demonstrate ability to use a personal lending mandate appropriately across all lending streams with sound rationale and exemplary quality assurance. Communicate with intermediaries on declined cases, handle objections and provide objective feedback to any questions. Provide telephone support as required to ensure customer service standards are managed and maintained. Manage escalations and resolve technical queries from other team members. In return for your commitment We offer a base salary dependent on experience of between £25,000 - £27,000 and a competitive benefits package including: Discretionary annual bonus opportunity of up to 12.5%. 28 days annual leave plus bank holidays . Contributory pension (8% employer 5% employee). Life Assurance (4x salary) plus Group Income Protection. Access to Private Medical Insurance and Medical Cash Plan. Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme. Could you be the one? We are looking for talented individuals who have the experience and knowledge set out below: Knowledge of regulations for Commercial/Semi Comm/BTL mortgages. Previous experience in a mortgage administration or underwriting in Financial Services. Previous experience conducting solicitor audits and KPI management. Previous experience supervising & training staff. Working knowledge of Microsoft Office (Word and Excel in particular). We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves. What to do next If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page. If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you! OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds. As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful. Options Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Software Powered by iCIMS
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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany