Responsible for carrying out regular maintenance service visits to lifts and equipment within allocated area. Expected to build excellent customer relationships with all clients on their route, making extra special efforts for clients with "Warranty" lifts to win ongoing service contracts. Provides Head Office with client ownership information when available.
Servicing Lifts
Using the Information Pack plans own daily/weekly/monthly work schedule and routes in the most economical and efficient way that minimises travelling and other non-productive time. On arrival at site reports to the customer or appointed representative to get status report on the lift(s) to be serviced. Carries out routine service in accordance with planned maintenance schedule to safety, performance and quality standards as set by the company. On completion of service reports back to the client and gets paperwork signed. Carries out initial Risk Assessment of a new lift and review and amend as appropriate on subsequent visits, dealing with any hazards that may require attention prior to commencing work on the lift and posting warning notices as appropriate at each floor entrance.
Account Management
Develops relationships with customers, advises customer of all relevant service information including recent insurance reports. Builds an excellent working rapport in order to maintain existing service contracts, win ongoing service contracts for lifts in their warranty period and win any additional work for repairs or modernisation projects. Provides Head Office with client ownership information when available.
Administration and Reporting
Submits accurate weekly job sheets, service reports and timesheets completed in line with company procedures. Provides HO with client ownership information where available and when appropriate.
Health, Safety and Enviroment
Adheres to all Health, Safety & Environmental regulations, guidelines, information and company procedures. Personal Protective Equipment (PPE) used / worn as appropriate and kept in good order.
Company Van and Tools
Responsible for the Company van (keeping it in a clean and roadworthy condition). Keep all company tools, instruments and materials in a safe and secure manner and report any damages or losses immediately to Supervisor. Maintains an appropriate inventory and ensures that replenishment requisitions are submitted in a timely manner to avoid shortage problems.
Lift Maintenance: Able to complete basic service and maintenance requirements for most types of lifts.
Customer Focus - aims to build effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.
Health, Safety and Environment - Fully understands the risks and all HSE aspects of role and proactively implements laid down procedures under own initiative
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