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  • Senior Business & Systems Analyst  

    - London
    The role Southern Housing is hiring a Senior Business & Systems Analys... Read More
    The role Southern Housing is hiring a Senior Business & Systems Analyst to support business process stabilisation as the foundation for Southern Housing’s Transformation Programme. This role’s strategic purpose is to ensure we achieve the Transformation Plan and Strategic Plan Objectives.You’ll play a key role in Southern Housing’s Transformation Programme, working in cross‑functional project teams to analyse, document and optimise business processes, systems and data. You’ll work closely with Transformation Service Designers, Change Partners, Product Managers, and Technology and Data colleagues to take the organisation from current state to future state ways of working, with potential focus on systems such as Customer Dynamics, MRI Housing Enterprise or the 8x8 contact centre platform.This is a high impact role where you’ll document and build deep knowledge of our current state processes and system workflows, ensuring these remain accurate, up to date and living documents. What you’ll need:Experience producing high‑quality business process maps using BPMN 2.0 notation, documenting current state processes and system workflows. Ability to lead workshops, discovery and playback sessions to gather and document current state processes, systems configuration and data models. Be able to analyse and document data quality and data models, providing recommendations to support delivery of future‑state services and systems. Experience designing test scripts and carrying out UAT, systems and integration testing to assure successful implementation of future‑state changes. Engage effectively with residents, service users and business colleagues through workshops, engagement sessions and stakeholder facilitation.Desirable: Demonstrate strong knowledge of social housing regulation, including Consumer Standards, Safety and Quality Standards, TSMs and Economic Standards, while role‑modelling Southern Housing’s HEART values. Read Less
  • Learning Disability Worker  

    - Ryde
    The role Learning Disability WorkerWe are looking for someone with ent... Read More
    The role Learning Disability WorkerWe are looking for someone with enthusiasm for providing quality services to adults with learning disabilities to join our team at our registered care home in Ryde, Isle of Wight.Please note this is a full time role working 35 hours per week. Working on a rota basis (including weekends and sleep-ins).As a Learning Disability Worker, you’ll have a hands-on approach to caring for our residents, working as part of a team to support people to maintain independence and have better opportunities to get involved within the local community. This is a truly rewarding role where you’ll play many parts within our residents’ lives. What you'll have:Ability to listen and communicate effectively Empathy, compassion and patience Good written communication and numeracy skills Basic IT skills Able to work both as part of a team and also unsupervisedBenefits in working with us: A competitive hourly rate Generous holiday entitlement A great pension scheme Full training provided at no additional cost Employee referral scheme – get rewarded for referring your friends! Eligible for Blue Light discounts!Closing date: 28th January 2026 at 23:59pmPlease note, we reserve the right to close this vacancy early, should we receive a high volume of applications Applying for roles with us Read Less
  • Project Manager - Transformation  

    - Sittingbourne
    The role “Help turn our transformation ambitions into real, measurable... Read More
    The role “Help turn our transformation ambitions into real, measurable impact” Join our Transformation team as a Project Manager and play a pivotal role in governing the delivery of a multiyear programme that turns our Transformation Plan into measurable outcomes. Reporting to the Delivery & Resource Manager, you’ll lead end to end delivery with smart, streamlined governance, clear documentation, and insight driven reporting to hit our big ambitions: become the best large landlord for repairs by 2027, achieve a C1 regulatory rating by 2028, and meet the efficiency targets in our long term financial plan. You’ll work with stakeholders at every level across the organisation including colleagues who may be hesitant about change using data, empathy and persuasive communication to turn sceptics into champions, remove blockers, and drive adoption, all while thriving under pressure and delivering to demanding deadlines. You’ll work shoulder to shoulder with Service Design and Transformation Change to redesign services and embed change effectively, engage Product Innovation early to derisk technical complexities, and coordinate colleagues across Technology, Data & Business Information, and operational and central services to deliver impact at pace. Based from our Farringdon or Sittingbourne office, with the flexibility to work in a hybrid way when appropriate and agreed with your manager. At Southern Housing our HEART values Honest, Efficient, Accountable, Respectful, Trusting is the driving force behind everything we do, especially as we transform how we work. We’re on a mission to redesign services, embrace innovation, and make our organisation more efficient so we can deliver even greater value to our residents. Join us and you’ll be part of a culture that champions collaboration, challenges the status quo, and empowers you to turn bold ideas into real change. If you’re passionate about shaping smarter ways of working and helping us achieve our ambitious goals, this is your opportunity to make a lasting impact. What you’ll need Proven experience in project management (Prince2, Agile or similar), delivering complex programmes.  Strong organisational, planning, and communication skills.  Ability to manage budgets, resources, and risks in a dynamic environment.  Commitment to equality, diversity, inclusion, and responsible use of AI. A-level standard or equivalent, plus recognised project management certification. Closing Date: Tuesday 27th January 2026 at 23:59 Shortlisting: From 28th January 2026 Interviews: W/c 9th February 2026 Please note, we reserve the right to close this vacancy early, if we receive a high volume of application  Applying for roles with us The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. if ('[@idDisplay@]' != "" ){ $('#[@idDisplay@]').find("a").addClass(''); }else{ $("a").addClass(''); } What's in it for you Pension Life
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    annual leave Season ticket loan In-house academy & career development Flexible working var vidurlGlobalContent_VideoGridArea511GlobalContent_Video = /watch?v=ydnOf7Xxvlk"; $(function() { if (vidurlGlobalContent_VideoGridArea511GlobalContent_Video.toLowerCase().includes("youtube")){ //we get the url var yURLSplit = vidurlGlobalContent_VideoGridArea511GlobalContent_Video.split("watch?v="); var vidID = yURLSplit[yURLSplit.length -1]; var yt =" "; $("#vidcontainerGlobalContent_VideoGridArea511GlobalContent_Video").html(vim); } else { //just take url etc... var basic =" "; $("#vidcontainerGlobalContent_VideoGridArea511GlobalContent_Video").html(basic); } }); .vidcenter { display: flex; justify-content: center; } .videoContent, .videoContent iframe { min-height:325px; } @media only screen and (max-width: 768px) { .videoContent, .videoContent iframe { min-height:300px; } } Inclusion & Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach. if ('[@idDisplay@]' != "" ){ $('#[@idDisplay@]').find("a").addClass(''); }else{ $("a").addClass(''); } Documents Southern Housing Values - DownloadProject Manager(Transformation) - Job Profile - Download var docsLoaded = false; $(function(){ if (Array.isArray(docs) && docs.length && !docsLoaded){ docs.forEach(function (element) { $("#docs").append(''+element[1]+' - Download');}) docsLoaded = true; } else if(!docsLoaded){ $("#documents").removeClass("DynamicLinks"); $("#documents").addClass("d-none"); $("a[href='#documents']").parent().remove(); } }); Read Less
  • Resident Liaison Officer  

    - London
    The role We have a fantastic opportunity for an organised, knowledgeab... Read More
    The role We have a fantastic opportunity for an organised, knowledgeable and customer focused candidate to expand their housing knowledge and join our Contract Services team as a Resident Liaison Officer. In this role, you will be the main point of planned re-investment and maintenance works and projects. You will liaise with residents, colleagues and external stakeholders in the shaping of services and identifying requirements and be handling and resolving complaints, with a high level of service. working with a dynamic team to manage the maintenance of over 10,000. Southern Housing is dedicated to delivering excellent services and improving our resilience. We are also keen to build new homes and grow our organisation. You will be based from our Farringdon office, with flexible working arrangements to be specified and agreed with your line manager. What you’ll need:  Experience of facilitation of resident involvement forums and focus groups.  Good communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders.  Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement, and consultation.  Experience of providing a customer-focused, high-quality service and managing complaints.  Excellent communication skills, ability to communicate clearly and effectively both orally and in written reports.  Read Less
  • Customer Accounts Officer  

    - Croydon
    The role We're looking for talented individuals to join us as Customer... Read More
    The role We're looking for talented individuals to join us as Customer Accounts Officers within our dedicated Customer Transactions department. This is an exciting opportunity for someone with an interest in revenue maximisation and collection, through a prompt and consistent arrears management and debt recovery service. The ideal candidate will be a good communicator, a strong negotiator and should be able to use their skills to work well with internal colleagues and external stakeholders. As a Customer Accounts Officer, you will manage a range of accounts which may include homeowners, social tenures, former and sundry debt, and commercial and market tenures. You will work to balance our belief that rent should be paid with our corporate aim to sustain tenancies and provide excellent service in every customer contact. Reporting to the Customer Accounts Team Manager, you’ll deliver a high-quality arrears collection service for Southern Housing residents, former residents, and homeowners and you will initiate high-volume customer contact through a range of different channels while also contributing to our arrears targets by achieving your own personal KPIs.This role is based in our Kent Science Park Office in Sittingbourne. Following the completion of your probation period, hybrid working will be provided as agreed with line management. What you'll need The ability to build and maintain specialist knowledge for effective arrears management. Good communication skills (written and oral) including a strong telephone presence.  Excellent customer service and complaint handling skills. Good negotiation and influencing skills.  A drive to achieve wide-ranging KPIs and provide a first-class service. You'll be self-motivated and able to organise and prioritise high volume workloads.  Read Less
  • Estate Services Manager - Ground Maintenance  

    - Isle of Wight
    The role Estate Services is at the frontline of the housing service an... Read More
    The role Estate Services is at the frontline of the housing service and the first and most frequent point of contact for all our residents. Sometimes the Estate Services function is the only experience our customers have of Southern Housing.As the Estate Services Ground Maintenance Manager, your main responsibilities include leading and managing a team that provides high quality ground maintenance services in a specific geographical area. This may also involves overseeing the work of contractors in areas such as tree maintenance. You will also be responsible for conducting estate inspections, ensuring that service delivery meets a high standard and promptly reporting any communal repairs or compliance issues. Additionally, you will play a crucial role in collaborating with other front-line teams to enhance resident satisfaction.This is a permanent, 40 hour per week contract, requiring a full UK Driving License.
    What you’ll be doing:Overseeing the effective and efficient delivery of grounds maintenance estate services, you may also need to cover for our cleaning managers. Ensuring that your team are safe and have completed their risk assessments, any relevant health and safety training, and comply with lone working arrangements. This includes actively promoting and enforcing health and safety protocols to maintain a safe working environment for all team members. Responding to enquiries from colleagues or residents about the services delivered by the team. This includes promptly addressing any issues, providing updates, and ensuring clear and concise communication. Carrying out estate inspections, checking they are well maintained and reporting any service issues, communal repairs, compliance hazards or tenancy management problems.
    What you’ll need: Experience working in a Ground Maintenance environment, with a strong understanding of health and safety practices, including conducting risk assessments, adhering to COSHH (Control of Substances Hazardous to Health) regulations, managing lone working situations, and prioritising the safety of your team. Proven leadership skills, enabling you to recruit, manage, train, and motivate a team of staff effectively. You should have experience in fostering a positive work environment and promoting a culture of teamwork and collaboration. The ability to build and maintain positive relationships with residents, demonstrating strong interpersonal skills and a customer-centric approach. This includes effectively addressing resident inquiries, concerns, and complaints, and working collaboratively to ensure their needs are met. A valid UK driving licence with category C1 and the ability to drive company vehicles as and when required.
    ​ NB From time to time, the post holder might be required to work from other company locations. On occasion you might be required to cover meetings outside core business hours.Closing Date:  Tuesday 27th January 2026 at 23:59Shortlisting: From 28th January 2026Interviews: W/c 9th February 2026 Read Less
  • Asset Data Quality Improvement Lead  

    - London
    The role We are seeking someone who is passionate about data and data... Read More
    The role We are seeking someone who is passionate about data and data quality. If that sounds like you, we have an opportunity to join us as an Asset Data Quality Improvement Lead.As Asset Data Quality Improvement Lead, you’ll be at the heart of our mission to make asset data a trusted foundation for every decision we make. Reporting to the Head of Asset Information, you’ll set the direction for how we improve, cleanse and validate our data, making sure our Asset Management System (AMS) is always reliable.You’ll lead the charge on large-scale data quality projects, using your expertise to spot issues, get to the root of problems and embed lasting solutions. You’ll turn complex datasets into clear, actionable insights for leaders and colleagues, designing dashboards and scorecards with tools like PowerBI, SQL and AGS.Collaboration will be central to your role, working with IT, Asset Management and external partners to make sure every integration and migration meets our high standards. You’ll support audits, help shape AMS integration projects and run workshops to build data skills across the business.If you’re passionate about data quality and want to make a real difference, we’d love to hear from you.The role will be based in our Farringdon office and offers hybrid working arrangements of a minimum of 2 days per week in the office. Some occasional travel to our main offices may be required from time to time.What you’ll need:Advanced technical skills in SQL, PowerBI, Data Quality and reconciliation tools Experience leading data quality improvement or transformation projects in a complex or regulated environment – preferably in Assets Strong analytical and problem-solving skills, with the ability to interpret large datasets Deep understanding of data governance, data management frameworks and regulatory requirements (e.g. Decent Homes, HHSRS, SDR) Experience in data process improvement, change management and embedding new ways of working Excellent communication and stakeholder engagement skills, with the ability to influence at all levels Read Less

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