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Optical Express
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  • Clinical Services Manager  

    - Birmingham
    Job Title – Clinical Services Manager (Regulatory and Quality Complian... Read More
    Job Title – Clinical Services Manager (Regulatory and Quality Compliance Lead)Location – Edgbaston or Glasgow (National travel expected) Hours of Work – FT, 40 hrs pw Salary – £55-65, DoE The Role The Clinical Services Manager (Regulatory and Quality Compliance Lead) will play a pivotal role in overseeing regulatory submissions, governance systems, data analysis, and compliance reporting across all Optical Express services. You will lead on regulatory interactions and ensure readiness for CQC, HIS, HIW, and RQIA inspections, coordinate governance and quality meetings, oversee the Quality and Compliance Dashboards, and support clinical teams to achieve excellence in safety, performance, and compliance. Reporting directly to the Director of Care & Quality this role will suit an experienced clinical governance or regulatory professional with a strong understanding of healthcare quality and the ability to drive improvement through leadership, analysis, and collaboration. Working from either our offices in Edgbaston, Birmingham or at our St Vincent St Head Office in Glasgow, however, it is expected you will travel regularly to clinics nationally to engage in regulatory and compliance visits. Key Responsibilities Lead on regulatory submissions, applications, and notifications to CQC and other UK regulators. Oversee governance administration, including Clinical Governance and Quality Committee meetings. Maintain and analyse the Quality and Compliance Dashboard to monitor clinical performance. Manage and report on incidents, complaints, investigations, and patient safety outcomes. Support and oversee compliance with mandatory training, clinical audits, and quality improvement plans. Undertake regular mock inspections and oversee our regulatory readiness framework. Liaise with commissioners, regulators, and internal stakeholders on matters of quality and compliance. Prepare comprehensive reports for the Director of Care and Quality and the Executive Team. Provide leadership and support to the Clinical Services Quality Team, promoting a culture of accountability and continuous improvement. About You Registered Healthcare Professional (NMC, HCPC, or equivalent). Significant experience in clinical governance, regulatory compliance, or healthcare quality management. Strong understanding of CQC and UK regulatory frameworks, inspection preparation, and application processes. Skilled in data analysis, audit management, and quality reporting. Excellent communicator with the ability to engage confidently at senior and regulatory levels. Proactive, analytical, and organised, with a commitment to clinical excellence and patient safety. Salary & Benefits Salary of £55-65, DoE 33 Days Annual leave Private Medical Insurance Free Eye surgery (LVC or IOL) Discounts on other group procedures and goods Optical Express is an Equal Opportunities employer. Read Less
  • Optical Practice Manager  

    - Paisley
    Title: Optical Practice ManagerLocation: Paisley Hours: 40 hours per w... Read More
    Title: Optical Practice ManagerLocation: Paisley Hours: 40 hours per week Salary: Competitive plus bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. If you’re looking to work for a market leader, then read on as we are looking for a Practice Manager in Paisley, where you’ll have responsibility for managing the team. Key Responsibilities You will be customer facing and you will help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of purchasing glasses or contact lenses from Optical Express to patients instead of their current optical provider. You may come from a retail background where world class customer service comes naturally to you. You will have strong management experience within a store or clinical setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management. It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express. Day to day Effectively and efficiently manage resources to meet customer demands Ensure the clinic is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs What’s in it for you? Competitive salary Free or discounted optical products and procedures Career progression Modern working environment with superb technological support Optics experience is desirable Read Less
  • Optical Practice Manager  

    - Edinburgh
    Title: Optical Practice ManagerLocation: Edinburgh, The Gyle Hours: 40... Read More
    Title: Optical Practice ManagerLocation: Edinburgh, The Gyle Hours: 40 hours per week Salary: £30-35, plus bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. If you’re looking to work for a market leader, then read on as we are looking for an Optical Practice Manager to work in our flagship store in the Gyle Shopping Centre, Edinburgh, where you’ll have responsibility for managing the team. Key Responsibilities You will be customer facing and you will help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of purchasing glasses or contact lenses from Optical Express to patients instead of their current optical provider. You may come from a retail background where world class customer service comes naturally to you. You will have strong management experience within a high-end retail or Optical setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management. It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express. Day to day Effectively and efficiently manage resources to meet customer demands Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs What’s in it for you? Competitive salary Free or discounted optical products and procedures Career progression Modern working environment with superb technological support Read Less
  • Receptionist  

    - Uxbridge
    Job Title – ReceptionistLocation – Uxbridge Hours – 40 hours per week... Read More
    Job Title – ReceptionistLocation – Uxbridge Hours – 40 hours per week (Must be able to work Saturdays) Salary – £25, per annum Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers. For over 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry. Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss. If you’re looking to work for a market leader, then read on as we are looking for a Receptionist to work in our prestigious Practice in Uxbridge. You will work as part of a team providing a high level of service to the patients and employees and will require the ability to multi-task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience. Every day will bring something new but your day to day role will involve  Covering the reception area, maintaining a priority for incoming calls at all times Take clear and concise messages Communicating all messages promptly and accurately Provide administrative support to the Manager Maintain stationery stocks and oversee the ordering of new supplies General reception duties as and when required We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will have the ability to work closely with others around you, be articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times. What’s in it for you? An industry leading salary plus excellent bonus potential State of the art, modern working environments 29 days annual leave Free Laser Eye Surgery and Intraocular Lens Surgery Free eye tests Discounted prescription eye wear and sunglasses Generous Optical Express friends and family discount scheme Ongoing training and development opportunities Pension scheme Read Less
  • Clinic Manager  

    - Maidenhead
    Title: Clinic ManagerLocation: Maidenhead Hours: 40 hours per week inc... Read More
    Title: Clinic ManagerLocation: Maidenhead Hours: 40 hours per week including weekends and evenings. Salary: £30-35, plus bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. If you’re looking to work for a market leader, then read on as we are looking for a Clinic Manager to work in our Maidenhead clinic, where you’ll have responsibility for managing the performance of the team, across our healthcare brands, Optical Express, and sk:n. Key Responsibilities You will be customer facing and you will help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of laser surgery and aesthetic procedures to patients. You will have strong management experience within an Optical setting, an aesthetics clinic or high-end retail. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management. It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express. Day to day Effectively and efficiently manage resources to meet customer demands Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs What’s in it for you? Competitive salary Free or discounted optical products and procedures Career progression Modern working environment with superb technological support Read Less
  • Patient Advisor  

    - Kendal
    Job Title – Patient AdvisorLocation – Kendal Hours: Full Time & Part t... Read More
    Job Title – Patient AdvisorLocation – Kendal Hours: Full Time & Part time opportunities Salary – £25, pro rata + bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike. Working in our Kendal clinic, your day to day responsibilities may vary however a typical day will involve the following duties: Building a strong relationship with our patients Performing diagnostic eye scans (full training will be provided) Confidently relaying patient information to the optometrist to ensure a smooth patient journey Maintaining patient records with accurate and up to date information Arranging affordable finance options to suit each individual patient Schedule patients’ consultations and surgeries with our optometrists and surgeons The successful candidate will: Be driven and passionate with a willingness to succeed Have excellent written and verbal communication skills Be able to demonstrate strong negotiation skills Be self-motivated to work with and without supervision Possess strong organisational skills Be commercially aware whilst providing world-class customer service If you believe you have the right skills and attributes for this role, we would love to hear from you. A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following: An industry leading salary plus excellent bonus potential State of the art, modern working environments 29 days annual leave Free Laser Eye Surgery and Intraocular Lens Surgery Free eye tests Discounted prescription eye wear and sunglasses Generous Optical Express friends and family discount scheme Ongoing training and development opportunities Pension scheme Read Less
  • Theatre Practitioner  

    - Manchester
    Title: Theatre Practitioner Location: Manchester – Bridgewater Hours:... Read More
    Title: Theatre Practitioner Location: Manchester – Bridgewater Hours: 40 Hours per week Salary: From £35, per annum Please note travel will be required within this role to our other UK clinics also. Travel and accommodation will be provided.  Optical Express, the UK and Ireland’s number one private provider of laser eye, premium intraocular lens and cataract surgery are recruiting for a Theatre Practitioner to join our busy surgery team. Operating in our state of the art treatment centre at our Bridgewater clinic, our surgery team is crucial to our patients’ visual outcomes and to the success of Optical Express. If you’re looking for a role that will allow you to continue to learn and progress, read on…. Maybe you are an experienced Theatre Practitioner looking for a new challenge in a different field, or you might be early in your career and want to make your mark in the ophthalmic industry. There will be a requirement for flexibility to work at our other clinics on a regular basis (all expenses will be covered by Optical Express). Providing you have a passion for delivering world class patient care, our environment could be the perfect fit for you. By joining Optical Express, you will be welcomed into an industry leading team which is going from strength to strength. We are continuing to open new state-of-the-art clinics and treatment centres in locations across the UK as well as investing in advanced clinical and diagnostic technologies. For Nurses looking to explore new opportunities, Optical Express has a lot to offer. Our range of ophthalmic treatments mean that our Nurses benefit from real clinical diversity. You will work alongside our expert Ophthalmologists as part of our refractive and cataract surgery multidisciplinary clinical teams, meaning you’ll be involved in leading edge practice, learning from some of the country’s leading specialists in clinical eye care. There will be a requirement to be flexible to work at our other clinics (all travel costs are covered). The role of a Theatre Practitioner is varied, with responsibilities including: Laser Vision Correction – Scrub Intraocular Lens (Cataract) – Scrub Anaesthetic assistant Pre-operative assessments Undertake pre-screening diagnostic duties Discharge patients with after-care advice and medications Medicines management Candidates must be NMC or HCPC registered with previous Theatre or scrub experience. What’s in it for you? An industry leading salary No nightshift and No on-call State of the art, modern working environment 29 days’ annual leave per annum Paid professional fees Indemnity Coverage Free Laser Eye Surgery and Intraocular Lens Surgery Free eye tests Discounted prescription eyewear and sunglasses Generous Optical Express friends and family discount scheme Ongoing training and development opportunities Full visibility of 8-weeks’ rota This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer. Read Less
  • Receptionist  

    - Norwich
    Job Title – ReceptionistLocation – Norwich Hours – 40 hours per week a... Read More
    Job Title – ReceptionistLocation – Norwich Hours – 40 hours per week and flexible to work weekends Salary- £25, Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers. For over 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry. Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss. You will work as part of a team providing a high level of service to the patients and employees and will require the ability to multi-task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience. Every day will bring something new but your day to day role will involve  Covering the reception area, maintaining a priority for incoming calls at all times Take clear and concise messages Communicating all messages promptly and accurately Provide administrative support to the Manager Maintain stationery stocks and oversee the ordering of new supplies General reception duties as and when required It will also involve: Pre-operative testing; conducting tests prior to examination and treatment and assisting during the consent appointment process, including providing information to patients prior to their IOL or LVC procedure. Patient discharging; instructing the patient pre and post procedure on the care of the eyes, updating medical records, making follow up appointments. Laser technician; preparation and calibration of the lasers, understanding data, loading and transferring data, safe running of the lasers. Co-ordinating: Controlling patient flow on the day of the consent appointment and surgery appointments to ensure minimum waiting times for patients and managing queries. We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will have the ability to work closely with others around you, be articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times. What’s in it for you? Career progression Modern working environment with superb technology support No night shift 29 days annual leave per year Pension scheme Free Laser Eye Surgery and Intraocular Lens Surgery Free eye tests Discounted prescription eyewear and sunglasses Generous Optical Express friends and family discount scheme Ongoing training and development opportunities An accessible management team and transparent management structure Working in a larger clinical team means less pressure on our staff and more time to spend with our patients Full visibility of 6 week rota Read Less
  • Assistant Manager  

    - Dartford
    Title: Assistant ManagerLocation: Dartford Hours: 40 hours per week Sa... Read More
    Title: Assistant Manager
    Location: Dartford Hours: 40 hours per week
    Salary: Up to £35, DoE, plus bonus and other benefits As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. An exciting opportunity has arisen for an ambitious Assistant Manager to join the leadership team at our prestigious Dartford clinic. This role would be well suited to someone with existing high end retail or clinical management experience or an individual looking to make the next step up in their career. It will provide the successful candidate with the opportunity to develop their skills across a broad remit and disciplines. You will be responsible for setting and maintaining world class standards throughout the clinic. The main aspects of the role: Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patients Ensuring that all colleagues have the right support in place to excel and develop their skills Effectively manage the clinic workload, and ensuring diaries are managed in advance Deputise for Clinic Manager The successful candidate will have experience of: Leading a diverse team, preferably within a retail or clinical setting Hands-on and customer-centric approach Delivery against recognised industry standards Developing a multi-disciplinary team to meet the levels of service and activity expectations Leadership with incidents, safeguarding, referrals and complaints Monitoring SLA’s and escalation as required Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times Maintaining relationships with the senior leadership team Confidence and integrity to operate with the utmost discretion Excellent communication and presentation skill What’s in it for you? Competitive salary with excellent bonus potential Free Laser Eye and Intraocular Lens Surgery Modern working environment 29 days’ annual leave per year Pension scheme Paid professional fees Indemnity Coverage Free eye tests Discounted prescription eyewear and sunglasses Generous Optical Express friends and family discount scheme Ongoing training and development opportunities Perkbox subscription Read Less
  • Assistant Manager  

    - Sheffield
    Title: Assistant ManagerLocation: Sheffield, Meadowhall Hours: 40 hour... Read More
    Title: Assistant ManagerLocation: Sheffield, Meadowhall Hours: 40 hours per week Competitive salary, bonus & benefits, For the over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. The Optical Express team work together, collectively and consistently striving for excellence whilst providing life changing treatments to our patients. We support and respect each other and are committed to a culture of care, trust and integrity. Our culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. We are looking for an Assistant Manager for our Meadowhall clinic, to assist the Clinic Manager in managing the team and promoting best practice within our Optical and Aesthetic brands. Key Responsibilities  You will be customer/patient facing and you will work closely with the Clinic Manager to help drive the success of the clinic. You’ll also be responsible for the daily operational efficiency of the clinic; a key part of your role will be developing the team to deliver on service and sales. You may come from a retail background where world class customer service comes naturally to you. You will have strong management experience within a retail or clinical setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team. You will possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express. Day to day Effectively and efficiently manage resources to meet customer/patient needs Ensure the clinic is presentable and maintained to the highest standards of cleanliness which showcase the professional image of Optical Express Assist to recruit, induct, coach and support your team to ensure they meet acceptable levels of knowledge and competence. What’s in it for you? Ophthalmic industry leading salary A range of benefits including free or discounted optical products and procedures Career progression Modern working environment with superb technological support. Read Less

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