Description We have an outstanding benefits package which includes: Company-provided healthcare A generous annual leave allowance Flexible working options, including hybrid working arrangements Generous pension provisions Income protection Health and wellness benefits Volunteering days Enhanced parental leave Life insurance Job Purpose:The Senior Business Analyst plays a key role in ensuring the stability, effectiveness, and continuous improvement of business‑critical systems and processes within the BAU support function. This role acts as the bridge between operations, technology teams, and business stakeholders, overseeing the analysis, prioritisation, and resolution of incidents, service requests, and enhancement needs.
You will be responsible for deeply understanding end‑to‑end business workflows, identifying root causes of issues, and recommending solutions that optimise performance, reduce operational risk, and enhance user experience. They provide subject‑matter expertise, guide junior analysts, and support decision‑making by delivering clear documentation, impact assessments, and actionable insights.
By proactively monitoring system performance, championing process efficiencies, and collaborating closely with development, support, and operational teams, the Senior BA ensures that BAU services run reliably and consistently meet business expectations. This role ultimately safeguards operational continuity and contributes to strategic improvements across the organisation.This role provides coverage between 07:00 and 18:00 through a rotating shift pattern (07:00–15:00 and 10:00–18:00), with reasonable adjustments considered where needed.What you will be doing:Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clientsCapture any system bugs, enhancements, or new business requirements, to be reviewed with the team and the business units on a regular basisResolve application issues, raised by clients on a day-to-day basis, in an effective and timely mannerDevelop and manage productive relationships with key business partners including monitoring of Service Level Agreements and conducting regular service review meetingsMaintain system support documentation for all supported applications, ensuring it is kept up to date within Application Profiles and included as part of Project handoverAssist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentationTake the lead in resolving complex issues and share info and knowledge with othersHelp the manager to monitor team performance and provide feedback to ensure continuous improvementHelp the manager in developing improvements to support team processes and procedures and ensure agreed procedures are followedAssist with small enhancement and project work on supported applicationsProvide guidance and training to others to help them develop their skills and improve their performanceWhat you will bring:Proven hands-on experience supporting front-office platforms, such as CRD (Charles River Development), Aladdin, or ETF trading and portfolio management applications, with a background in trade lifecycle processes and front-office workflowsProven experience of SQL database queryInvestment Industry knowledgeBusiness or Technology related degree is desirable but not essentialMust be a team playerMust have a desire to learn and progress (motivated enough to self-learn)Must have the capability to learn quickly in a high-pressure environmentMust have problem-solving capabilities with an analytical and methodical approachMust demonstrate a customer focused attitude and understand the fundamentals of customer serviceMust have ability to communicate well both verbally and in writingInter-personal skills combined with willingness to listen to users, ability to analyse requirements / problems and to propose innovative but workable solutionsPossess a understanding of the business drivers within an investment services companyDisability Confident SchemeApplicants who opt in to the Disability Confident Scheme and meet the ‘minimum criteria’ for the role will be offered an interview. We are committed to providing an inclusive recruitment process for all candidates who make an application. By opting-in to this scheme, applicants will be disclosing that they have a disability solely for the purpose of the Disability Confident Scheme.The Disability Confident Scheme only guarantees an interview – it does not automatically mean that applicants interviewed will gain employment with Invesco at that time.To apply through the Disability Confident Scheme, you’ll need to firstly ensure you have applied for the role via our external careers page. Following this, you’ll need to email us at confirming your wish to opt-in, alongside your contact details and the title of the role you wish to apply for.Full Time / Part TimeFull timeWorker TypeEmployeeJob Exempt (Yes / No)YesWorkplace Model
Pursuant to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other’s growth and development.If this sounds like you, we’d love to hear from you! We want all of our candidates to shine during the application and selection process, so if you need any adjustments to be made, please send an e-mail to emea- Please include your name, the job you are interested in, and the type of adjustment you need (for example; breaks during your interview, remote interviews, additional time for assessments or other required adjustments)We promote a working environment that welcomes everyone and creates inclusive teams, celebrates difference and encourages everyone to be themselves at work.Our commitment to the community and environmental, social and governance investing:
We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about. We are also committed to environmental, social and governance (ESG) investing. We serve our clients in this space as a trusted partner both on specific responsible investment product strategies as well as part of our commitment to deliver a superior investment experience. Recruitment Agencies:
Invesco has an in-house recruitment team, which focuses on sourcing great candidates directly. Invesco will not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact hiring managers directly.Regulatory:
This position may fall in-scope of one or multiple regimes/directives.
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