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One Retail Group
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  • Data Analyst  

    - London
    One Retail Group is an international online retailer, brand owner, and... Read More
    One Retail Group is an international online retailer, brand owner, and marketplace specialist. Our story is humble, growing from a single product launched in 2013, we now own multiple brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe. We work at pace, we learn fast, where necessary we fail fast. This role will provide you with the chance to leave your mark and make a difference to a very exciting company. We’re proud of our collaborative team and continued high standards as we work together to achieve our shared ambitious goals. Take a look at our biggest brands: Pro BreezeActive EraCosi Home


    Role Overview:We are looking for a Data Analyst to join One Retail Group and play a critical role in bringing structure,clarity and trust to our data. Operating within an online retail business that sells primarily throughAmazon FBA alongside additional ecommerce channels, this role is central to how we understandperformance and make decisions as we scale. Our data today lives across multiple systems and tools, and while it is rich, it is often fragmented. Yourrole will be to turn this complexity into clear, consistent and reliable reporting that teams across thebusiness can depend on. You will design, build and maintain impactful Power BI dashboards thatsupport commercial, operational and performance decision making. Sitting within the IT and Data function and reporting to the Head of IT, you will work closely withstakeholders across Buying, Operations, Warehouse, Logistics, Finance, Customer Experience andMarketing. This is a hands-on role with real ownership, where you will be encouraged to deeplyunderstand our end-to-end business model and reflect it accurately in the reporting you deliver. As thefunction matures, there is scope to grow responsibility for key reporting areas and become a trustedowner of core business metrics. Key Responsibilities: Data Integration & Management:Bring together data from a wide range of internal and external sources including Microsoft 365 tools, Dynamics 365 Business Central, Microsoft Fabric, Power BI, spreadsheets, and third-party cloud platforms covering purchasing, logistics, sales and finance.Work confidently with imperfect, inconsistent and evolving datasets, applying logic and structure to improve usability and reliability.Validate and reconcile data across systems, ensuring alignment between sales, stock, dispatch, finance and returns. Reporting & Dashboard Development:Design, build and maintain Power BI dashboards used across the business to track commercial, operational and performance metrics.Develop and maintain consistent KPI definitions, creating a single version of the truth that teams can rely on.Transform and model data using Power Query, DAX and related tooling to support scalable, efficient reporting.Ensure dashboards are intuitive, actionable and clearly aligned to how teams actually operate.Stakeholder Collaboration & Insight:Work closely with stakeholders across Buying, Operations, Warehouse, Logistics, Finance, Customer Experience and Marketing to gather requirements and understand reporting needs.Translate business processes into meaningful metrics that reflect real performance and outcomes.Support ad-hoc analysis requests and convert recurring needs into automated, standardised reporting wherever possible.Explain data, metrics and insights clearly to non-technical stakeholders, building confidence and trust in reporting.  Process Improvement & Automation:Reduce reliance on manual spreadsheet reporting by improving automation, structure and standardisation.Document reports, datasets and metric logic to ensure continuity, transparency and long-term trust.Proactively identify opportunities to improve data quality, efficiency and reporting workflows.Take ownership of issues through to resolution rather than working around problems. Ideal Candidate:2 to 5 years’ experience in a Data Analyst or similar role, ideally within a fast-paced commercial environment.Strong experience building dashboards in Power BI, including data modelling and DAX.High level of competence with Excel and spreadsheet-based analysis.Comfortable working with data from multiple sources and navigating ambiguity or inconsistency.Exposure to online retail or ecommerce data environments is an advantage, but not essential.Able to understand end-to-end business processes and translate them into clear, relevant metrics.Confident working with both technical and non-technical stakeholders across multiple departments.Strong attention to detail, with a genuine care for data accuracy and reliability.Curious, business-focused and motivated to understand how the company really operates.Proactive, ownership-driven and keen to grow responsibility over time rather than remain task-focused.Practical, hands-on and improvement-oriented, with a mindset aligned to spending mindfully and delivering real value. Who is One Retail Group?One Retail Group is an international online retailer, brand owner, and marketplace specialist. Our story is humble, growing from a single product launched in 2013, we now own multiple brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe. We work at pace, we learn fast, where necessary we fail fast. This role will provide you with the chance to leave your mark and make a difference to a very exciting company. We’re proud of our collaborative team and continued high standards as we work together to achieve our shared ambitious goals.  Read Less
  • Performance Marketing Executive  

    - London
    One Retail Group is an international online retailer, brand owner, and... Read More
    One Retail Group is an international online retailer, brand owner, and marketplace specialist. Our story is humble, growing from a single product launched in 2013, we now own multiple brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe. We work at pace, we learn fast, where necessary we fail fast. This role will provide you with the chance to leave your mark and make a difference to a very exciting company. We’re proud of our collaborative team and continued high standards as we work together to achieve our shared ambitious goals. Take a look at our biggest brands: Pro BreezeActive EraCosi Home

    Role Overview:
    We are looking for a driven, analytically minded Performance Marketing Executive who thrives in a fastpaced, ecommerce first environment. This role is ideal for someone who is commercially sharp, deeplyhands on with PPC and retail media, and motivated by making a measurable impact on growth andprofitability. You will own and optimise campaigns across Google Ads, YouTube, Reddit, and a wide range of digitalretail media platforms while ensuring all activity delivers against our core goal: profitable and scalableperformance. This is not a passive, click button marketing role. You will be working with large budgets,managing multiple brands and regions across the UK, EU and UAE, and making daily decisions that directlyinfluence revenue and margin. You will work closely with our Head of Performance Marketing and CRO team, collaborate with channelowners across Amazon and marketplaces, and bring structure, clarity and pace to how we run ourperformance marketing engine. You will be comfortable jumping between platforms, analysing trends,refining bids, improving feeds and pushing performance forward with an ownership mentality. This role suits someone who is hungry to learn, confident working with data, and excited by the challengeof scaling a lean, entrepreneurial business that moves quickly and expects high standards.Key Responsibilities:Performance Marketing Execution·       Manage and optimise PPC and Google Ads campaigns across UK, EU and UAE markets, with a consistent focus on profitable growth.·       Run profit led bidding using tools such as Profit Metrics to guide optimisation, prioritising contribution margin above vanity metrics.·       Execute YouTube advertising campaigns that support full funnel performance growth across multiple brands.·       Build, launch and optimise Reddit PPC campaigns for both prospecting and retargeting audiences.Digital Retail Media Management·       Oversee digital retail media campaigns across major retail partners including Debenhams, B&Q, Bol, Worten and Tesco.·       Operate confidently across Mirakl Ads, Citrus Ads and other retail media platforms to drive visibility, conversion and profitable spend.·       Support marketplace and retail leads with media planning, reporting and optimisation recommendations backed by data.Analytics, Reporting and Commercial Insight·       Produce clear, structured and commercially focused performance reports using Excel and platform level data.·       Understand the levers behind performance, identifying root causes, incremental gains, waste and opportunities for scale.·       Work with advanced reporting frameworks such as incremental reporting or data modelling to help quantify true channel impact.·       Monitor daily performance trends and proactively adjust campaigns to maintain targets on ROAS, CPA, profit and growth.Feed and Platform Management·       Manage and optimise product feeds using tools like Channable or equivalent platforms.·       Maintain and improve Google Merchant Centre feeds to ensure accuracy, compliance and competitive positioning.·       Support ongoing feed health checks and product data improvements across regions.Ecommerce and Cross Functional Collaboration·       Work confidently within Shopify and understand how performance marketing impacts onsite experience, conversion rates and trading decisions.·       Collaborate closely with ecommerce, creative and trading teams to ensure campaigns align with stock, pricing, promotional activity and category priorities.·       Bring a test and learn mindset to new channels, audiences, creative variations and bidding strategies.Ideal Candidate:·       Minimum of 3 years hands on experience managing PPC, Google Ads and performance channels across UK, EU and UAE regions.·       Proven ability to juggle multiple brands, regions and large performance budgets without sacrificing quality or attention to detail.·       Strong understanding of profit led performance marketing, including experience using tools such as Profit Metrics or similar.·       Confident running Google Ads, YouTube Ads and Reddit PPC with a track record of improving both efficiency and scale.·       Experience working with digital retail media platforms such as Mirakl Ads and Citrus Ads, ideally across multiple retailers.·       Advanced Excel skills and comfortable working with reporting, data modelling and incremental measurement approaches.·       Experience using feed management tools such as Channable and a strong understanding of Google Merchant Centre.·       Hands on experience with Shopify and an understanding of ecommerce conversion levers and growth principles.·       Commercially astute with a mindset that prioritises impact, efficiency and profitability.·       Thrives in a fast paced, scrappy, entrepreneurial environment where ownership is expected and pace is high.·       Takes initiative, solves problems proactively and goes above and beyond to create clarity, structure and results.Who is One Retail Group:

    One Retail Group is an international online retailer, brand owner, and marketplace specialist. Our story ishumble, growing from a single product launched in 2013, we now own multiple brands in the homeappliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto newplatforms and expand our operations even further across the globe. We work at pace, we learn fast, where necessary we fail fast. This role will provide you with the chance toleave your mark and make a difference to a very exciting company. We’re proud of our collaborative teamand continued high standards as we work together to achieve our shared ambitious goals.  Read Less
  • Customer Care Supervisor  

    - London
    One Retail Group is an international online retailer, brand owner, and... Read More
    One Retail Group is an international online retailer, brand owner, and marketplace specialist. Our story is humble, growing from a single product launched in 2013, we now own multiple brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe. We work at pace, we learn fast, where necessary we fail fast. This role will provide you with the chance to leave your mark and make a difference to a very exciting company. We’re proud of our collaborative team and continued high standards as we work together to achieve our shared ambitious goals. Take a look at our biggest brands: Pro BreezeActive EraCosi Home

    Role OverviewWe are looking for a Customer Care Supervisor who will help us deliver an exceptional experience for every single customer who interacts with our brands. Our customers sit at the heart of everything we do, and this role is critical in ensuring we exceed their expectations every time. You will support our Customer Care Manager in overseeing the day to day running of our global Customer Care team, which is based across our London office, remote UK locations, and international hubs.This is a hands-on leadership role. You will be responding to tickets alongside the team, managing escalations, coaching advisors, and setting the standard for quality, empathy and pace. You will play an important role in shaping internal processes, supporting training, and ensuring our knowledge bases remain accurate, useful and easy for customers to navigate.This role suits someone who is energetic, calm under pressure, highly organised and driven to improve the customer journey. You will work closely with teams across the business to surface insights, solve problems, and contribute directly to improving our products, performance and overall customer experience.Key ResponsibilitiesTeam Support and Leadership Support the Customer Care Manager with the day to day supervision of the Customer Care team, ensuring high levels of productivity and consistently excellent service. Lead by example by responding to customer tickets, managing escalations, complex queries and sensitive customer situations. Support ongoing training, coaching and feedback to drive continuous improvement across quality, tone of voice and efficiency. Onboard and train new Customer Care team members to ensure they ramp up effectively and understand internal expectations. Operational Excellence and Process Management Build, document and maintain clear internal workflows and processes to ensure the team operate efficiently, consistently and with confidence. Manage and maintain the internal Customer Care knowledge base, ensuring it is always up to date, clear and aligned with our latest products, policies and processes. Work collaboratively with other departments including Operations, Product, Quality and E-commerce to resolve issues, fix recurring problems, and identify opportunities for improvement. Customer Insights and Reporting Provide structured insights to internal teams, helping to highlight trends, recurring issues, product gaps and opportunities to elevate the customer experience. Support the development of a strong reporting cadence that ensures the Customer Care team is always aligned with wider business priorities. Ideal Candidate Over 2 years of experience as a senior advisor or supervisor within a Customer Service environment. Highly empathetic, people focused and an excellent communicator with strong written and verbal skills. Comfortable managing complex customer queries and difficult escalations with calmness, clarity and a solutions led approach. Highly organised, resilient and adaptable, able to prioritise effectively in a fast paced environment with fluctuating volumes. Strong attention to detail with a commitment to maintaining high standards of quality and consistency across customer communication. Comfortable working across multiple brands and marketplaces, adapting to different policies, customer expectations and tone of voice requirements. Experienced using Helpdesk tools such as Zendesk or Gorgias. Experience within e-commerce or marketplace led businesses is preferred, although not essential. A proactive problem solver who takes ownership, looks for opportunities to improve processes and enjoys working collaboratively with cross functional teams. Who is One Retail GroupOne Retail Group is an international online retailer, brand owner, and marketplace specialist. Our story is humble, growing from a single product launched in 2013, we now own multiple brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe.We work at pace, we learn fast, where necessary we fail fast. This role will provide you with the chance to leave your mark and make a difference to a very exciting company. We’re proud of our collaborative team and continued high standards as we work together to achieve our shared ambitious goals.
    Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany