Located in a prominent position on Shoreditch High Street, One Hundred signifies the evolution of Shoreditch and is home to 258 bedrooms and suites, restaurants and bars and five meeting and event spaces. The restaurants and bars include Seed Library, a cocktail bar by renowned bartender Mr Lyan and Kaso a rooftop bar and terrace with panoramic views across East London. The lobby bar and coffee shop and Sticks & Sushi complete the hotel’s food and drinks offering. Bedrooms and suites at the hotel place emphasis on comfort and are designed as your retreat from the vibrancy and energy of the area, providing headspace and calm the heart of Shoreditch allowing you to disconnect from the outside world. An independent spirit at the social heart of an evolving Shoreditch.The Role
As a Front Desk Agent, you will be the first and last point of contact for our guests. You will manage arrivals and departures, handle reservations and guest requests, and act as a brand ambassador for the hotel—ensuring every interaction reflects our values, energy, and attention to detail.Key ResponsibilitiesDeliver a welcoming, confident, and professional check-in and check-out experienceAnticipate guest needs and proactively resolve queries or concernsHandle reservations, billing, and payments accurately and efficientlyShare local knowledge and hotel recommendations in a natural, engaging wayLiaise with Housekeeping, Concierge, and other departments to ensure seamless guest journeysMaintain immaculate front desk standards at all timesUphold brand standards, service culture, and operational proceduresSalary: £12,840 - £26,225 p/a + service charge, plus benefits This is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:Guest experience including dinner and drinks6 complimentary nights a year at any Lore Group hotelLore Group Employee & Immediate Family RatesLore Group Friend and Family Rates50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery50% discount in Lore Group restaurants and barsContribution towards Health Cash PlanLife Assurance2 days paid volunteering leave per yearLength of service incentives (additional holiday)Bespoke training programmesFree meals on dutyIncentives such as Ride-to-Work and season ticket loanQuarterly employee award ceremony and company staff partiesEmployee assistance programmeLocation: London
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