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ometria
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  • Demand Generation Manager  

    - London
    Reporting into the VP of Marketing, this role will take full ownership... Read More
    Reporting into the VP of Marketing, this role will take full ownership of all demand generation and funnel optimisation efforts. You’ll be responsible for building and executing a high-performing ABM strategy and delivering campaigns across a range of channels—webinars, digital ads, direct mail, partner marketing and more that speak directly to our ideal customer profile.You’ll also lead the charge in turning engagement into genuine sales readiness. This includes oversight of our website, landing pages and key digital channels like review sites that help shape our online presence. You'll track performance across all demand gen touchpoints, bringing the data that helps us sharpen our messaging and maximise results.This is a critical hire for us. Ometria has a strong foundation: product-market fit, brand equity, and a loyal community of advocates. We’re looking for someone who can take what’s working and scale it—quickly and confidently.Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalised marketing messages all throughout the customer journey.Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest-growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora.Outcomes:You will own Ometria’s global demand generation strategy and execution for new business and expansion with clear accountability for pipeline and revenue targets.You’ll act as the senior campaign lead across the business, partnering cross-functionally with sales, customer success, and content to run focused, insight-driven campaigns that engage and convert our ICP accounts.You’ll scale our ABM and outbound motion in collaboration with sales leadership, bringing fresh ideas and data-driven thinking to get us in front of hard-to-reach enterprise retail brands.You’ll bring a strong performance marketing mindset – owning our paid media strategy (LinkedIn, Google, YouTube) and driving consistent inbound demo requests with solid ROAS and CPL performance.You’ll deliver clear and actionable reporting on campaign performance and demand generation ROI, helping marketing and sales teams make informed, confident decisions.You’ll be a key contributor to pipegen strategy – advising the VP of Marketing on how and where to invest for the biggest revenue impact and mentoring more junior team members.Responsibilities: Own and drive key commercial metrics, Marketing-Influenced Opportunities, pipeline and revenue.
    Build a predictable demand engine: forecast performance and report to senior leadership.
    Constantly evaluate campaign performance and refine the strategy based on what’s working.
    Plan and deliver end-to-end demand gen campaigns, partnering closely with BDRs and looping in the content team where needed.
    Make digital a core pillar of our ABM strategy.
    Ensure consistency across all campaigns by working hand-in-hand with other marketing stakeholders.
    Lead and support the team (currently one Demand Gen Manager, on mat leave).
    Work closely with our US team to drive brand visibility and demand in North America.

    Requirements: BA/BS or equivalent hands-on experience
    3+ years running ABM at the enterprise level
    Deep knowledge of paid media channels and platforms: search, paid social, retargeting, direct mail
    Comfortable building budgets and reporting performance against targets
    Clear and confident communicator
    Commercially minded marketer you own the funnel and know how to move buyers through it
    Highly analytical you model outcomes, test rigorously and double down on what performs Benefits Generous holiday allowance of 30 days, plus a day off for your birthday. Comprehensive private health insurance with Bupa. Pension plan with a 5% employer contribution. Mental health support through our partner, Spill. Income Protection and Life Assurance schemes. Cycle to Work Scheme. The amazing people of Ometria are the core of our business. We believe in making it awesome to be here for all Ometrians and place a continued focus on making Ometria an inclusive, respectful and diverse environment. We're an equal opportunity employer and all applicants will be considered for employment without attention to ethnicity, age, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status Read Less
  • Senior Customer Success Manager, UK  

    - London
    Senior Customer Success ManagerLocation: UK HybridWe’re seeking a Seni... Read More
    Senior Customer Success ManagerLocation: UK HybridWe’re seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria’s Customer Data and Experience Platform to deliver amazing experiences for their customers.Who are we?Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey.Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more.Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora.We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. The roleYou'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C-Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of the UK's most innovative retail businesses.Office Expectations : Mondays are mandatory in the office for the CS team and the office can be used on Wednesdays and Thursdays. Coming into the office is encouraged during onboarding especially for team members to learn from their peers.Onsite client meetings : We do encourage in person customer meetings so time 'in office' or on site with customers is expected and will change from week to week.What you'll be doing:Key Outcomes: Retain your customers, secure their renewal and hit retention targets Amplify Customer Loyalty: Champion customer retention, ensuring seamless renewals and surpassing retention targets. Master Sentiment Analysis: Identify and neutralise potential sentiment risks across diverse stakeholders, from end users to top decision-makers, fostering enduring relationships. Empower Customer Advocacy: Lead as a vocal customer advocate, steering cross-functional efforts to swiftly resolve challenges to build a pipeline of positive referrals for prospective customers to engage with. Strategic Communication: Proactively relay concise updates on pivotal customer wins and obstacles, detailing actionable measures for optimising retention. Own end to end commercial negotiations Mastery of Negotiations: Oversee end-to-end commercial negotiations, solidifying prosperous partnerships. Upsell Precision: Spot and secure upsells in alignment with our pricing model, achieving ambitious upsell ARR targets. Mid-term Upsell Drive: Execute well-timed mid-term upsells in line with pricing structures, hitting upsell ARR goals. Value-driven Expansion: Actively pursue and conclude revenue-expanding opportunities that mirror customer value, collaborating seamlessly with revenue teams and CS leadership. Maintain senior stakeholder champions in each of your accounts Champion Senior Stakeholders: Foster senior-level champions in each account, fortifying engagement and retention strategies. Persona-centric Alignment: Comprehend core personas across Marketing, Tech, and C-suite realms, aligning their aspirations with strategic platform and marketing endeavours. Elevate Brand Presence: Actively seek channels to heighten Ometria's visibility within client organisations. Deliver on promise : Solidify trusted partner status by unwaveringly fulfilling commitments and delivering on agreed-upon deliverables. Key Responsibilities: Deliver timely and accurate commercial forecasting - treat Salesforce and internal commercial forecasting tools as a proof point for the impact of Customer Success outcomes and retention driving initiatives. Deliver weekly updates to customer health and activity records that support commercial opportunity updates, articulating realistic outcomes that are dependable and of the moment. Set and deliver on customer expectations - Deliver each aspect of the customers assigned service level, owning the presentation and delivery of core value driving client engagement such as Business Reviews, Assessments and Strategic marketing plans Pre-empt customer escalations and challenges - identify risk factors ahead of time and handle objections and escalations with finesse. Guide more junior team members on navigating their client accounts effectively based on your experience. Drive Enterprise customer adoption and value with visibility and buy-in from senior decision makers - Become an expert in both the Ometria platform and ecommerce marketing strategies. Engage key stakeholders to align on value delivered and identify what actions are required to mitigate any potential relationship risk. Be a retail expert and deliver strategic guidance - deliver expected customer touchpoints based on their Service level and act as a strategic guide leveraging retail intelligence reports and trends data to make credible recommendations to your About you: 5 years of Customer Success experience in an enterprise software organisation working with large, complex clients preferably in the Retail space. Exceptional Communicator - you love to deliver value to your clients by confidently presenting successes and opportunities aligned with their service level. You enjoy partnering with multiple internal teams and confidently and authoritatively communicate with a diverse range of both internal and external stakeholders, including C-Suite executives. Relationship builder - you’re a natural relationship builder, adapting your communication style easily with C-suite executives, tech leads, marketing heads and end users as required. Business and commercial acumen - you identify trends in business performance to secure commercial opportunities and mitigate risk with action plans on how to solve these. Customer Service Excellence - you have a proven track record of delivering first-class customer service, consistently exceeding client expectations. Data Literacy and Storytelling - you are comfortable working with, manipulating, and interpreting data sets, utilising a combination of reporting tools. You can turn data into insight and build compelling narratives through your ability to analyse key trends and KPIs. Technical understanding and communication proficiency - you understand how to adapt your communication to each stakeholder leveraging a solid understanding of the technical aspects of how Ometria partners with our customers (eg. APIs, Javascript code, Data feeds) Meticulous prioritisation and self management - you are a self starter and thrive in fast-paced environments and effectively manage multiple tasks under pressure. You enjoy finding ways to work smarter and collaboratively contribute your ideas with your peers and managers. Benefits 30 days holiday + 1 day on your birthday (plus bank holidays) Health Insurance (Bupa) Mental Health Support (Spill, Calm) Cycle to work scheme Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection) Professional Development Fund Read Less
  • Demand Generation Manager  

    - London
    Reporting into the VP of Marketing, this role will take full ownership... Read More
    Reporting into the VP of Marketing, this role will take full ownership of all demand generation and funnel optimisation efforts. You’ll be responsible for building and executing a high-performing ABM strategy and delivering campaigns across a range of channels—webinars, digital ads, direct mail, partner marketing and more that speak directly to our ideal customer profile.You’ll also lead the charge in turning engagement into genuine sales readiness. This includes oversight of our website, landing pages and key digital channels like review sites that help shape our online presence. You'll track performance across all demand gen touchpoints, bringing the data that helps us sharpen our messaging and maximise results.This is a critical hire for us. Ometria has a strong foundation: product-market fit, brand equity, and a loyal community of advocates. We’re looking for someone who can take what’s working and scale it—quickly and confidently.Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalised marketing messages all throughout the customer journey.Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest-growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora.Outcomes:You will own Ometria’s global demand generation strategy and execution for new business and expansion with clear accountability for pipeline and revenue targets.You’ll act as the senior campaign lead across the business, partnering cross-functionally with sales, customer success, and content to run focused, insight-driven campaigns that engage and convert our ICP accounts.You’ll scale our ABM and outbound motion in collaboration with sales leadership, bringing fresh ideas and data-driven thinking to get us in front of hard-to-reach enterprise retail brands.You’ll bring a strong performance marketing mindset – owning our paid media strategy (LinkedIn, Google, YouTube) and driving consistent inbound demo requests with solid ROAS and CPL performance.You’ll deliver clear and actionable reporting on campaign performance and demand generation ROI, helping marketing and sales teams make informed, confident decisions.You’ll be a key contributor to pipegen strategy – advising the VP of Marketing on how and where to invest for the biggest revenue impact and mentoring more junior team members.Responsibilities: Own and drive key commercial metrics, Marketing-Influenced Opportunities, pipeline and revenue.
    Build a predictable demand engine: forecast performance and report to senior leadership.
    Constantly evaluate campaign performance and refine the strategy based on what’s working.
    Plan and deliver end-to-end demand gen campaigns, partnering closely with BDRs and looping in the content team where needed.
    Make digital a core pillar of our ABM strategy.
    Ensure consistency across all campaigns by working hand-in-hand with other marketing stakeholders.
    Lead and support the team (currently one Demand Gen Manager, on mat leave).
    Work closely with our US team to drive brand visibility and demand in North America.

    Requirements: BA/BS or equivalent hands-on experience
    3+ years running ABM at the enterprise level
    Deep knowledge of paid media channels and platforms: search, paid social, retargeting, direct mail
    Comfortable building budgets and reporting performance against targets
    Clear and confident communicator
    Commercially minded marketer you own the funnel and know how to move buyers through it
    Highly analytical you model outcomes, test rigorously and double down on what performs Benefits Generous holiday allowance of 30 days, plus a day off for your birthday. Comprehensive private health insurance with Bupa. Pension plan with a 5% employer contribution. Mental health support through our partner, Spill. Income Protection and Life Assurance schemes. Cycle to Work Scheme. The amazing people of Ometria are the core of our business. We believe in making it awesome to be here for all Ometrians and place a continued focus on making Ometria an inclusive, respectful and diverse environment. We're an equal opportunity employer and all applicants will be considered for employment without attention to ethnicity, age, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany