The Heat Networks team is responsible for shaping and implementing the future regulatory regime for heat networks. Ofgem will be responsible for regulating the heat networks market when the necessary legislation is in place. We provide advice and expertise to Government on the detailed design of the new regulatory arrangements. The Heat Networks team is also making preparations for Ofgems future oversight role, including how we will monitor the market, work with stakeholders and deliver our new functions.
The scale of change needed as the market transitions to statutory regulation means that team members have exposure to unique regulatory and delivery challenges and must engage with a broad range of stakeholders to find solutions. The heat network industry has many players (large corporate entities, small privately run heat suppliers, local authorities, housing associations, billing and customer service providers), and the team will have to engage with all of them in order to develop a regulatory regime that meets the needs of customers, industry and the regulator.
Ofgem is developing a digital platform to facilitate regulation and deliver a range of functionality to enable Ofgem and regulated parties to interact with each other through activities such as authorisation, licensing, ongoing monitoring data submissions and payments. The service will need to meet GDS service standards and be subject to relevant assessments.
Ofgem is seeking to recruit an experienced content designer with experience of the design and delivery of complex transactional services ideally in regulatory environment. You will provide the content design support required for the delivery of the heat networks digital service and potentially other major projects from within the Ofgem portfolio.
This role will require a collaborative approach in working with colleagues both within Ofgem and with any co-sourcing partners we may be working with to create and iterate content around the digital first end-to-end user journeys, including guidance, services and communications.
This is an exciting opportunity to work at the core of a motivated team, with passionate and talented colleagues delivering strategically important work for the energy sector. We use Agile project management tools to help us deliver across various fast-moving workstreams; the ability to work at pace is essential. It will also require flexibility, and the ability to collaborate with colleagues from a range of backgrounds and expertise.
You will have the skills and experience to ensure that sometimes complex policy messages and requirements can be communicated effectively and easily understood by all users. The role will require creating, updating and reviewing of content for our heat networks digital first end-to-end user journeys, including guidance, services and communications.
Key Responsibilities
Take lead responsibility to create, update and review effective content for the end-to-end journey of a digital first service to help users complete their goal and government to deliver on policy intent. Work closely with the project team to map out user needs, translate them into user stories and propose design approaches or services to satisfy requirements. Engage in meaningful interactions and relationships with users. Design content, implementing the appropriate style and standards, to meet user needs and make complex language and processes easy to understand. Ensure appropriate content is shown to a user in the right place and in the best format. Be involved with the creation of a product that stretches across digital and offline channels. Apply technical knowledge and experience to create or design workable prototypes, both programs and physical outputs. Understand policy intent and user needs by interpreting evidence-based research and embedding that knowledge into the development of content designs. Working with user researchers to visualise the outputs from comprehensive user research and defining approaches and strategies to enhance the user experience. Promote understanding of good practices within content design and applying the appropriate tools and techniques.Person specification
Essential Criteria
Content design experience with proven ability to create online content that is accessible and user-centred. (LEAD CRITERIA) Ability to interpret complex content and convert into clear understandable messaging which helps users achieve their goals and supports wider communications. (LEAD CRITERIA) Experience of delivering content in agile delivery teams that adheres to a content strategy in support of organisation business goals and user needs Exceptional attention to detail and the ability to work calmly even when faced with fast-paced, high-pressure Ab ility to challenge constructively, using data to support your position, whilst being able to compromise where appropriate to create effective content which meets the interests of both internal and external stakeholders.
Desirable Criteria
Experience of working in government communications, or on GOV.UK, adhering to Government Digital Service (GDS) design principles and service assessment experience. Behaviours
We'll assess you against these behaviours during the selection process:
Making Effective Decisions Working Together Delivering at Pace Benefits
Alongside your salary of 34,123, OFGEM contributes 9,885 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1250 word supporting statement evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Failure to fully complete both sections of the online application form (your career history (cv) and supporting statement) will mean that the panel only have limited information on which to assess your application against the essential criteria listed in the person specification
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn ].
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact : Name : Lynn Robertson Email : Recruitment@ofgem.gov.uk Recruitment team Email : recruitment@ofgem.gov.uk Further information
Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.
If you feel your application has not been treated in accordance with the Civil Service Commission Recruitment Principles and you wish to make a complaint, you should email The Head of Talent Acquisition at: Recruitment@ofgem.gov.uk in the first instance. If you are not satisfied with the response you receive from the department, you can contact the Civil Service Commission. More detailed information can be found on the Civil Service Commission website.
Attachments Role Profile Content Designer Opens in new window (pdf, 156kB) Terms and Conditions April 2025 Opens in new window (pdf, 335kB) Content designer candidate pack Opens in new window (pdf, 858kB)
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