Please note that this role will close at 00:01 on Thursday 18 December and therefore we advise getting your application in by no later than midnight on Wednesday 17 December.
Due to the Christmas period, interviews for this role are expected to take place early in January 2026.
About Ofcom
As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other.
Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.
About the team you’ll be part of
Ofcom has a large, complex, and centrally driven programme of work which the People, Culture and Workplace Team are at the heart of, supporting colleagues through their journey at Ofcom. The Employee Relations team sits within the wider People Services team and focuses on supporting colleagues, their line managers and directors through all employee relations matters, to help foster positive and productive working relationships, making Ofcom a great place to work and empowering our leaders.
The purpose and scope of the role
Reporting to the Employee Relations Manager, this role is responsible for providing empathetic, factual, high-quality and risk focused expert support to all Ofcom colleagues, their line managers and directors on all employee relations matters, including but not limited to; Delivering with a strong customer service approach to all work, role modelling Ofcom’s values. Supporting, coaching, and partnering with leaders of all levels to build their capability to provide all colleagues with career and performance management of the highest quality. Maintaining and developing of our suite of progressive people policies, reviewing and amending in line with Ofcom’s brand, changing employment legislation, and industry best practice. Consulting, engaging, and collaborating in a positive manner with multiple stakeholders, including Prospect Union, Colleague Forum, Colleague Networks, and other PC&W teams, to make Ofcom a Great Place to Work.
The role is required on a full-time, temporary fixed term contract basis for a period of 6 months.
Your Key Responsibilities
Provide proactive, consistent case management support across all employee relations policy areas, examining relevant facts, current employment law, Ofcom policies and/or the Procedural Agreement with Prospect. Independently lead employee relations cases across the whole life cycle, including investigation, disciplinary, grievance, redundancy, appeal and employment litigation, ensuring a proactive and respectful colleague experience for all. Work collaboratively with other People Services teams to deliver a true One P&C customer experience for all Ofcom colleagues, resolving queries in an efficient and accurate manner via our case management and wider systems. Partner with the Employee Relations Manager to deliver wider engagement work, complex case management and ad hoc transformation projects when required. Act as a trusted partner working with stakeholders to deliver people projects, including leaders across the organisation, and other PC&W teams, such as People Business Partners, L&D, and ED&I. Lead any employment law strands of people projects, such as restructuring, TUPE, or culture change initiatives, to ensure legality and accessible documentation. Have and maintain a deep working knowledge of employment law, including the ability to understand nuances and where the law doesn’t provide clarity. Support on any other activities that drive our Organisational and/or Group and/or PC&W objectives and change management, including developing training materials and comms plans. Contribute to the review, development and creation of People Policies across multiple subject areas in line with employment law and Ofcom objectives to enable strong management support to colleagues, escalating issues to the Employee Relations Manager. Own people policy administration and housekeeping to support the colleague experience, ensuring policies are stored in the right place with supporting toolkits, amending when required. Support engagements with the union and/or Colleague Forum and/or Networks to facilitate people policy delivery. Store, process and use all documentation in line with GDPR regulations, keeping records accurate and up to date to deliver compliance.
The skills, knowledge and experience you’ll need for success.
Executing Plans: Ability to work at pace, with flexibility and an ability to combine both proactive planning of work and the need to, at times, be reactive. Experience of advising and coaching colleagues, line managers, and senior stakeholders in all aspects of Employment Law. Experience of complex ER case management across all policy areas within a process & risk focused environment that requires precision, pace, and a solution orientated approach. Experience of an environment with structured governance processes and protocols. Harmonising Work: Experience of working with and influencing multiple stakeholders. Understand how to respond when conflict arises, adopting an early resolution mindset while making sure lessons are learned. Embracing Change: Attitude of continuous improvement, supportive and welcoming of change. Articulating Ideas: Exceptional organisation, communication, stakeholder management, and customer service skills. Ability to work seamlessly and effectively with your immediate team and internal and external stakeholders. Drive for high quality delivery
Desirable, but not essential
Experience of people policy drafting and maintenance. Experience of working in a unionised organisation. CIPD membership advantageous although not required.
Inclusivity Statement
Ofcom has a clear mission: to make communications work for everyone. To be able to deliver on this, we want our organisation to reflect the diversity of background, experience, upbringing and thought that exists across the UK. We aim to recruit from the widest pool of candidates possible – no matter your social background, age, ethnicity, sexual orientation, gender, or disability. We also warmly welcome applicants who are returning to the workforce after a break – for whatever reason. If you have taken time away and are ready to rejoin, we look forward to reviewing your application.
Where positions are listed as full-time, we remain open to reduced hours, part-time arrangements, job shares, and other flexible working options. From day one, we champion flexible work arrangements to accommodate individual needs. You can read more about our Rewards, Benefits and Well-being on our careers page.
Our recruitment processes prioritise accessibility and inclusivity. If you need adjustments, information in an alternative format, or prefer to apply in a different way, please contact us at or call . As a Disability Confident Leader, we offer interviews to disabled applicants who meet essential criteria for advertised roles. Learn more about this scheme here.
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