JOB DESCRIPTION
Contract
01. Permanent
Start Date
Place
London, United Kingdom
MISSIONS
Spa Waiter/Waitress
We currently have an excellent opportunity for an experienced and passionate Spa Waiter/Waitress to join a fantastic team at The Lanesborough.
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection
Masterpiece Hotels
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
As a Spa Waiter/Waitress you will provide an exceptional guest service experience. You will be an excellent communicator and take a hands-on approach to your role. You will be a team player with a real passion for food and drinks, enabling you to up sell and promote the items by your personal knowledge from the menu.
Key Requirements
The ideal candidate would be able to demonstrate the following attributes:
Experience in a similar role within a restaurant is essentialBarista or bar experience is desired but not essentialExcellent command of the English language and a second language would be preferredImmaculate grooming standardsBENEFITS
Financial Wellbeing
Competitive salary packageDiscretionary Company Sick PayAdditional holiday allowanceSeason ticket loanEnhanced Pension SchemeLife InsuranceComplimentary dry cleaningSafety shoesRetail discounts around Victoria, Westminster, Whitehall and the Northbank areaHealth & Wellness
Private Medical InsuranceDental and Optical benefitsComplimentary meals on dutyCycle to Work schemeFlu vaccinationsDiscounted chiropodist & massage treatmentsSubstantiality initiatesSocial and sports activitiesCareer Growth & Personal Development
Internal transfer and promotion opportunitiesCross-departmental exposurePartnered with industry-leading training providersInternal learning gatewayFree access to e-learning platform offering job-specific training and personal growth coursesSubsidised professional qualifications and certified trainingsFinancial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ schemeRecognition & Social Initiatives
Award programmes throughout the year with generous prizesLong service awardsPreferential room rate at The Lanesborough for you and your family50% discount on F&B and Club & Spa treatmentsSocial events (e.g. Annual Party, Recognition Celebrations, Children's Xmas Party, Departmental Appreciation Day, pub quiz, etc.)Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)Retirement parties*Terms & Conditions Apply
PROFILE
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
If you wish to invest in Oetker Hotels, we encourage you to take this opportunity and we would be very happy to have you as member of our team. Read Less JOB DESCRIPTION
Contract
01. Permanent
Start Date
Place
London, United Kingdom
MISSIONS
Head Waiter/Waitress
We have an exceptional opportunity to join our Lanesborough Grill Team at The Lanesborough.
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection
Masterpiece Hotels
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
The Lanesborough Grill
Our reimagined flagship restaurant is home to Executive Chef Shay Cooper’s modern and innovative British cookery, with a focus on seasonal produce from around the country. A richly decorated dining room, naturally illuminated during the day by a domed glass roof while seductively aglow under softly lit chandeliers in the evening, The Lanesborough Grill offers a truly memorable dining experience.
Candidate Profile
As a Head Waiter/Waitress, you will provide an exceptional guest service experience. You will be an excellent communicator and take a hands-on approach to your role. You will have a real passion for food and wine, enabling you to up sell and promote the items by your personal knowledge from the menu. You will be a team player, with a key focus on training and development of your team to ensure that your team create a memorable experience for our guests.
Key Requirements
The ideal candidate would be able to demonstrate the following attributes:
Supervisory experience in a similar role within a fine dining restaurant in a luxury establishment is essential and experience within a Michelin star restaurant is preferableExcellent command of the English language and a second language would be preferredImmaculate grooming standards.Preferably excellent knowledge of wine & food pairing.Please note this role requires an element of manual handlingBENEFITS
Financial Wellbeing
Competitive salary packageDiscretionary Company Sick PayAdditional holiday allowanceSeason ticket loanEnhanced Pension SchemeLife InsuranceComplimentary dry cleaningSafety shoesRetail discounts around Victoria, Westminster, Whitehall and the Northbank areaHealth & Wellness
Private Medical InsuranceDental and Optical benefitsComplimentary meals on dutyCycle to Work schemeFlu vaccinationsDiscounted chiropodist & massage treatmentsSubstantiality initiatesSocial and sports activitiesCareer Growth & Personal Development
Internal transfer and promotion opportunitiesCross-departmental exposurePartnered with industry-leading training providersInternal learning gatewayFree access to e-learning platform offering job-specific training and personal growth coursesSubsidised professional qualifications and certified trainingsFinancial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ schemeRecognition & Social Initiatives
Award programmes throughout the year with generous prizesLong service awardsPreferential room rate at The Lanesborough for you and your family50% discount on F&B and Club & Spa treatmentsSocial events (e.g. Annual Party, Recognition Celebrations, Children's Xmas Party, Departmental Appreciation Day, pub quiz, etc.)Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)Retirement parties*Terms & Conditions Apply
PROFILE
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
If you wish to invest in Oetker Hotels, we encourage you to take this opportunity and we would be very happy to have you as member of our team. Read Less JOB DESCRIPTION
Contract
01. Permanent
Start Date
Place
London, United Kingdom
MISSIONS
Treatment Manager
We have an exceptional opportunity to join our Club & Spa Team at The Lanesborough.
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection
Masterpiece Hotels
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
As a Treatment Manager you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with members and guests. You will be responsible the leading the Spa Therapist team to deliver an exceptional 5-star service and take pride in creating an unrivalled guest experience.
You will be a motivator with excellent organisational skills, have a professional manner and be able to work under pressure & meet deadlines. You will be a confident communicator with the ability to lead and develop your team and influence across all areas of the business.
Key Requirements
The ideal candidate would be able to demonstrate the following attributes:
Proven track record of success in a leadership role within a luxury Club & Spa environment, ideally as an Assistant Manager.Holds a recognised qualification in Beauty Therapy, such as CIBTAC or GNVQ.Excellent command of the English language; additional languages are a strong advantage.Well-organised with the ability to manage multiple priorities effectively.Strong computer skills, with confidence in using MS Office and other administrative systems.Maintains immaculate personal grooming and presentation standards, in line with luxury hospitality expectations.Demonstrated ability to manage, lead and develop a high-performing team in a fast-paced environment.Confident in managing recruitment, staff appraisals, budgeting and forecasting procedures.A collaborative team player with excellent interpersonal and communication skills.Committed to providing outstanding customer service and creating exceptional guest experiences.BENEFITS
Financial Wellbeing
Competitive salary packageDiscretionary Company Sick PayAdditional holiday allowanceSeason ticket loanEnhanced Pension SchemeLife InsuranceComplimentary dry cleaningSafety shoesRetail discounts around Victoria, Westminster, Whitehall and the Northbank areaHealth & Wellness
Private Medical InsuranceDental and Optical benefitsComplimentary meals on dutyCycle to Work schemeFlu vaccinationsDiscounted chiropodist & massage treatmentsSubstantiality initiatesSocial and sports activitiesCareer Growth & Personal Development
Internal transfer and promotion opportunitiesCross-departmental exposurePartnered with industry-leading training providersInternal learning gatewayFree access to e-learning platform offering job-specific training and personal growth coursesSubsidised professional qualifications and certified trainingsFinancial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ schemeRecognition & Social Initiatives
Award programmes throughout the year with generous prizesLong service awardsPreferential room rate at The Lanesborough for you and your family50% discount on F&B and Club & Spa treatmentsSocial events (e.g. Annual Party, Recognition Celebrations, Children's Xmas Party, Departmental Appreciation Day, pub quiz, etc.)Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)Retirement parties*Terms & Conditions Apply
PROFILE
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
If you wish to invest in Oetker Hotels, we encourage you to take this opportunity and we would be very happy to have you as member of our team. Read Less JOB DESCRIPTION
Contract
01. Permanent
Start Date
Place
London, United Kingdom
MISSIONS
Chef de Rang
We have an exceptional opportunity to join our Lanesborough Grill Team at The Lanesborough.
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection
Masterpiece Hotels
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
The Lanesborough Grill
Our reimagined flagship restaurant is home to Executive Chef Shay Cooper’s modern and innovative British cookery, with a focus on seasonal produce from around the country. A richly decorated dining room, naturally illuminated during the day by a domed glass roof while seductively aglow under softly lit chandeliers in the evening, The Lanesborough Grill offers a truly memorable dining experience.
Candidate Profile
As a Chef de Rang you will be an exceptional team player and have a passion for delivering an outstanding guest experience. Working within a professional team, you will ensure you are fully conversant with the menus/items and presentation accompaniments and able to make recommendations to our guests. During service, you will take ownership of the guest experience with an emphasis on guest recognition and personalisation to create a memorable dining experience. You will communicate effectively between your team, the Kitchen brigade and the Restaurant management. This is an ideal opportunity for someone with fine dining experience to progress their career within a highly recognized Food and Beverage establishment.
Key Requirements
The ideal candidate would be able to demonstrate the following attributes:
Previous experience in a similar role within a fine dining restaurant in a luxury establishment is essential and experience within a Michelin star restaurant is preferableExcellent command of the English language and a second language would be preferredImmaculate grooming standards.Please note this role requires an element of manual handlingBENEFITS
Financial Wellbeing
Competitive salary packageDiscretionary Company Sick PayAdditional holiday allowanceSeason ticket loanEnhanced Pension SchemeLife InsuranceComplimentary dry cleaningSafety shoesRetail discounts around Victoria, Westminster, Whitehall and the Northbank areaHealth & Wellness
Private Medical InsuranceDental and Optical benefitsComplimentary meals on dutyCycle to Work schemeFlu vaccinationsDiscounted chiropodist & massage treatmentsSubstantiality initiatesSocial and sports activitiesCareer Growth & Personal Development
Internal transfer and promotion opportunitiesCross-departmental exposurePartnered with industry-leading training providersInternal learning gatewayFree access to e-learning platform offering job-specific training and personal growth coursesSubsidised professional qualifications and certified trainingsFinancial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ schemeRecognition & Social Initiatives
Award programmes throughout the year with generous prizesLong service awardsPreferential room rate at The Lanesborough for you and your family50% discount on F&B and Club & Spa treatmentsSocial events (e.g. Annual Party, Recognition Celebrations, Children's Xmas Party, Departmental Appreciation Day, pub quiz, etc.)Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)Retirement parties*Terms & Conditions Apply
PROFILE
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
If you wish to invest in Oetker Hotels, we encourage you to take this opportunity and we would be very happy to have you as member of our team. Read Less JOB DESCRIPTION
Contract
01. Permanent
Start Date
Place
London, United Kingdom
MISSIONS
Butler Coordinator
We have an exceptional opportunity to join our Butlers Team at The Lanesborough.
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection
Masterpiece Hotels
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
As Butler Coordinator you are able to promote and be confident with all the facilities offered at The Lanesborough. We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest. You will be responsible for all amenities, facilities and guests requirements within the guest room or suite. Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests' needs during every step of their stay. Coordinate in preparation for the guests' stay by communicating to relevant departments and upholding an extensive guest's history using Opera system and the Butler private log.
Key Requirements
The ideal candidate would be able to demonstrate the following attributes:
Previous experience in a similar role within 5 star establishment is essential and experience in the luxury London market would be preferred.Excellent command of the English language and a second language would be preferredImmaculate grooming standardsHave extensive knowledge of emotional intelligence, body language and non-verbal communication Ability to work with minimum supervisionShow drive for Excellent Customer ServiceBe available, flexible and willing to work a 24hr roaster when requiredAn element of Manual handling will be requiredBENEFITS
Financial Wellbeing
Competitive salary packageDiscretionary Company Sick PayAdditional holiday allowanceSeason ticket loanEnhanced Pension SchemeLife InsuranceComplimentary dry cleaningSafety shoesRetail discounts around Victoria, Westminster, Whitehall and the Northbank areaHealth & Wellness
Private Medical InsuranceDental and Optical benefitsComplimentary meals on dutyCycle to Work schemeFlu vaccinationsDiscounted chiropodist & massage treatmentsSubstantiality initiatesSocial and sports activitiesCareer Growth & Personal Development
Internal transfer and promotion opportunitiesCross-departmental exposurePartnered with industry-leading training providersInternal learning gatewayFree access to e-learning platform offering job-specific training and personal growth coursesSubsidised professional qualifications and certified trainingsFinancial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ schemeRecognition & Social Initiatives
Award programmes throughout the year with generous prizesLong service awardsPreferential room rate at The Lanesborough for you and your family50% discount on F&B and Club & Spa treatmentsSocial events (e.g. Annual Party, Recognition Celebrations, Children's Xmas Party, Departmental Appreciation Day, pub quiz, etc.)Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)Retirement parties*Terms & Conditions Apply
PROFILE
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
If you wish to invest in Oetker Hotels, we encourage you to take this opportunity and we would be very happy to have you as member of our team. Read Less JOB DESCRIPTION
Contract
01. Permanent
Start Date
Place
London, United Kingdom
MISSIONS
Kitchen Porter
We have an exceptional opportunity to join our Back of House Team at The Lanesborough.
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection
Masterpiece Hotels
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
As a Kitchen Porter you will provide support to all Food & Beverage departments behind the scenes. You will take a hands-on approach to your role. You will be a team player to ensure that all china, glassware and silver ware to the highest standards, and that all operating equipment is stored in the correct manner so to avoid accidents and unnecessary breakages. You will ensure all back of house areas are maintained to the highest cleaning standard. You will ensure that all back of house corridors are cleaned and free from obstructions.
Key Requirements
The ideal candidate would be able to demonstrate the following attributes:
Previous experience within a cleaning operation within a luxury environment is preferred.Good COSHH, Health & Safety, Food Hygiene and Manual Handling knowledge required.Good command of the English language.Immaculate grooming standards.Please note that this position requires Manual Handling and some Heavy Lifting.BENEFITS
Financial Wellbeing
Competitive salary packageDiscretionary Company Sick PayAdditional holiday allowanceSeason ticket loanEnhanced Pension SchemeLife InsuranceComplimentary dry cleaningSafety shoesRetail discounts around Victoria, Westminster, Whitehall and the Northbank areaHealth & Wellness
Private Medical InsuranceDental and Optical benefitsComplimentary meals on dutyCycle to Work schemeFlu vaccinationsDiscounted chiropodist & massage treatmentsSubstantiality initiatesSocial and sports activitiesCareer Growth & Personal Development
Internal transfer and promotion opportunitiesCross-departmental exposurePartnered with industry-leading training providersInternal learning gatewayFree access to e-learning platform offering job-specific training and personal growth coursesSubsidised professional qualifications and certified trainingsFinancial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ schemeRecognition & Social Initiatives
Award programmes throughout the year with generous prizesLong service awardsPreferential room rate at The Lanesborough for you and your family50% discount on F&B and Club & Spa treatmentsSocial events (e.g. Annual Party, Recognition Celebrations, Children's Xmas Party, Departmental Appreciation Day, pub quiz, etc.)Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)Retirement parties*Terms & Conditions Apply
PROFILE
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
If you wish to invest in Oetker Hotels, we encourage you to take this opportunity and we would be very happy to have you as member of our team. Read Less JOB DESCRIPTION
Contract
01. Permanent
Start Date
Place
London, United Kingdom
MISSIONS
Spa Therapist
We have an exceptional opportunity to join our Club & Spa Team at The Lanesborough.
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection
Masterpiece Hotels
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
As a Spa Therapist, you should be confident in massage and beauty treatments, delivered to Lanesborough standard whilst offering each and every guest a personalised, bespoke experience at The Lanesborough Club and Spa. ila and La Prairie are our luxurious, high-end products, you will be trained on these brands from the various treatments to retail opportunities to maximise revenue.
Key Requirements
The ideal candidate would be able to demonstrate the following attributes:
NVQ Level 3 in Beauty Therapy or equivalent preferredExperience in a similar role within a luxury Club & SpaExcellent command of the English language and a second language would be preferredAbility to lead a team and coordinate a department in the absence of senior managementImmaculate grooming standardsShow drive for Excellent Customer Service leading by examplePassionate about fitness and wellbeingPlease note this role requires an element of manual handlingBENEFITS
Financial Wellbeing
Competitive salary packageDiscretionary Company Sick PayAdditional holiday allowanceSeason ticket loanEnhanced Pension SchemeLife InsuranceComplimentary dry cleaningSafety shoesRetail discounts around Victoria, Westminster, Whitehall and the Northbank areaHealth & Wellness
Private Medical InsuranceDental and Optical benefitsComplimentary meals on dutyCycle to Work schemeFlu vaccinationsDiscounted chiropodist & massage treatmentsSubstantiality initiatesSocial and sports activitiesCareer Growth & Personal Development
Internal transfer and promotion opportunitiesCross-departmental exposurePartnered with industry-leading training providersInternal learning gatewayFree access to e-learning platform offering job-specific training and personal growth coursesSubsidised professional qualifications and certified trainingsFinancial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ schemeRecognition & Social Initiatives
Award programmes throughout the year with generous prizesLong service awardsPreferential room rate at The Lanesborough for you and your family50% discount on F&B and Club & Spa treatmentsSocial events (e.g. Annual Party, Recognition Celebrations, Children's Xmas Party, Departmental Appreciation Day, pub quiz, etc.)Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)Retirement parties*Terms & Conditions Apply
PROFILE
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
If you wish to invest in Oetker Hotels, we encourage you to take this opportunity and we would be very happy to have you as member of our team. Read Less JOB DESCRIPTION
Contract
01. Permanent
Start Date
Place
London, United Kingdom
MISSIONS
Reservations Agent
We have an exceptional opportunity to join our Reservations Team at The Lanesborough.
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection
Masterpiece Hotels
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
As a Reservations Agent you will provide an exceptional guest service experience in a professional and efficient manner. You will be responsible for taking and managing reservations via email, telephone and other methods of communication. You will be an excellent communicator, with an eye for details, and take a hands-on approach to your role. You will be a great team player with a real passion for exceptional customer service to ensure a memorable experience for our guests.
Key Requirements
The ideal candidate would be able to demonstrate the following attributes:
Previous experience within Front Office in a 4* or 5* establishment is essential and experience in the luxury London market would be preferred
Excellent command of the English language and a second language would be preferred
Ability to work on own initiative is essential
Knowledge of Opera system would be preferred
BENEFITS
Financial Wellbeing
Competitive salary packageDiscretionary Company Sick PayAdditional holiday allowanceSeason ticket loanEnhanced Pension SchemeLife InsuranceComplimentary dry cleaningSafety shoesRetail discounts around Victoria, Westminster, Whitehall and the Northbank areaHealth & Wellness
Private Medical InsuranceDental and Optical benefitsComplimentary meals on dutyCycle to Work schemeFlu vaccinationsDiscounted chiropodist & massage treatmentsSubstantiality initiatesSocial and sports activitiesCareer Growth & Personal Development
Internal transfer and promotion opportunitiesCross-departmental exposurePartnered with industry-leading training providersInternal learning gatewayFree access to e-learning platform offering job-specific training and personal growth coursesSubsidised professional qualifications and certified trainingsFinancial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ schemeRecognition & Social Initiatives
Award programmes throughout the year with generous prizesLong service awardsPreferential room rate at The Lanesborough for you and your family50% discount on F&B and Club & Spa treatmentsSocial events (e.g. Annual Party, Recognition Celebrations, Children's Xmas Party, Departmental Appreciation Day, pub quiz, etc.)Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)Retirement parties*Terms & Conditions Apply
PROFILE
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
If you wish to invest in Oetker Hotels, we encourage you to take this opportunity and we would be very happy to have you as member of our team. Read Less