About The Role:Role Overview:To Support the National Contracts Manager overseeing the Management & long-term development of all services on the contract.To provide effective day to day management and direction to build strong and effective working relationships with our colleagues and stakeholders.Ensuring customer satisfaction through provision of a quality service as laid down in the contract specifications, KPI’s & SLA’sEnsure the daily requirements of the onsite client, covering cleaning, waste, security, catering, helpdesk and sub-contractor management.Manage HR, H&S, payroll with the support of account manager & supervision on sitesClient & Account ManagementAct as the primary point of contact for the client, building strong and trusted relationshipsLead regular client meetings, performance reviews, and strategic planning sessionsEnsure all contractual obligations and SLAs/KPIs are met or exceededIdentify opportunities for service improvement and account growthService Delivery OversightOversee day-to-day delivery of:Catering servicesWaste management and sustainability initiativesSecurity operationsCleaning and hygiene standardsHelpdesk and reactive maintenance coordinationEnsure services are delivered safely, efficiently, and in line with agreed standardsConduct site inspections and audits to maintain service qualitySubcontractor & Supplier ManagementManage third-party suppliers and subcontractors across all service linesMonitor performance against KPIs and contractual agreementsLead supplier reviews and drive continuous improvementEnsure compliance with company policies, H&S regulations, and legal requirementsFinancial & Commercial ManagementManage account budgets, forecasts, and P&L responsibilityControl costs and identify efficiencies without compromising service qualitySupport contract renewals, variations, and commercial negotiationsDrive revenue growth through upselling additional servicesHealth, Safety & ComplianceEnsure full compliance with health & safety legislation and company policiesPromote a strong safety culture across all services and subcontractorsOversee risk assessments, method statements, and incident management Leadership & People ManagementLead, develop, and inspire multi-disciplinary teams across catering, cleaning, security, helpdesk, and waste servicesProvide clear direction, coaching, and performance management to direct reports and service leadsConduct regular 1:1s, appraisals, and development planning to drive engagement and performanceFoster a positive, inclusive, and high-performance culture across all service linesManage employee relations issues, ensuring fair and consistent application of policiesDrive team engagement, retention, and succession planningEnsure teams are trained, compliant, and aligned to client and business objectivesKey Skills & CompetenciesStrong stakeholder and relationship managementOperational knowledge across multi-service FM deliveryCommercial and financial acumen (P&L management)Supplier and contract management expertiseExcellent problem-solving and decision-making skillsStrong understanding of H&S and compliance requirementsQualifications & ExperienceProven experience in Facilities Management or Integrated FM rolesExperience managing multiple service lines (soft services and/or total FM)Strong track record of managing subcontractors and client accountsIOSH/NEBOSH (preferred)KPIs / Success MetricsSLA/KPI performance across all service linesClient satisfaction and retentionBudget adherence and cost savings deliveredSubcontractor performance and complianceHealth & safety performance (e.g., incident rates)Ideal Candidate ProfileA proactive and commercially minded FM professional who can balance client expectations with operational delivery, ensuring seamless integration of multiple services while driving continuous improvement.About The Company:OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of 2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.Why Work for OCS?Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people. Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career. Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)How to Apply:If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.Vacancy ID63055All LocationsUnited KingdomAll Locations is a required fieldAdvertising SalaryCompetitive Business UnitPrivate Sector FMHours Per Week40Working Days Per Week (e.g. Monday - Friday)Not SpecifiedWorking DaysMonday, Tuesday, Wednesday, Thursday, FridayWorking Days is a required fieldIs a Driving License Required?Driving licence required
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