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NOVOTEL
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  • Sous chef  

    NOVOTEL
    - Southampton
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    Job DescriptionThe Sous Chef is the second-in-command in the kitchen a... Read More
    Job Description

    The Sous Chef is the second-in-command in the kitchen and supports the Executive Chef in all aspects of kitchen operations. This includes supervising kitchen staff, ensuring high standards of food quality and hygiene, managing inventory, and contributing to menu planning. The Sous Chef plays a vital role in maintaining efficiency and consistency in a busy hotel kitchen environment.Key Responsibilities:Assist the Executive Chef in planning and directing food preparation and culinary activities.Supervise and coordinate the kitchen team during food preparation and service.Ensure dishes are prepared and presented to hotel standards.Monitor kitchen operations to maintain food quality, freshness, and consistency.Train, mentor, and develop junior kitchen staff.Ensure compliance with food safety, hygiene, and sanitation regulations.Manage kitchen inventory and food cost control.Participate in menu development and costings.Handle kitchen scheduling, stock ordering, and supplier communication in the Chef’s absence.Ensure a clean, organized, and efficient kitchen workspace.Address and resolve any kitchen or food-related issues promptly.Stay updated with culinary trends and new techniques.
    Qualifications

    Proven experience as a Sous Chef or Senior Chef de Partie in a hotel or high-volume kitchen.Strong leadership and communication skills.Excellent organizational and time-management abilities.In-depth knowledge of food safety and sanitation standards (HACCP or equivalent).Ability to work under pressure and handle multiple tasks.Passion for high-quality cuisine and customer satisfaction.Flexibility to work shifts, including weekends and holidays.

    Additional Information

    Salary range 28000-32000Company Events - Team appreciation lunchDiscounted hotel nights plus 30% off Food and Beverages (subject to individual outlets)High street discounts, with your Heartist cardHoliday:28 days including bank holidays (increasing yearly to up to 33 days)Team member referrals programPersonnel development - In house trainingFree on-site parkingFree meals on dutyMonthly 'Duck' awards Free uniformCompany Pension Read Less
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  • Guest Service Coordinator  

    NOVOTEL
    - London
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    Job DescriptionAt Novotel & Ibis London Excel, we believe every guest... Read More
    Job Description

    At Novotel & Ibis London Excel, we believe every guest interaction should feel genuine, warm, and memorable. As our next Guest Service Coordinator, you’ll lead the way in creating outstanding guest experiences across our combo of hotels, making every stay special from check-in to check-out (and every moment in between).You’ll be the friendly face guests remember, the calm presence in busy moments, and the motivator who inspires your team to go above and beyond. What you will do:Be visible and approachable across our hotels, connecting personally with guests, anticipating their needs, and resolving issues with empathy and professionalism.Lead and coach our customers-facing teams to deliver authentic, personalised service in every interaction — at reception, in the restaurant, or during events.Create an environment where guests feel recognised, valued, and cared for — every time they return.Take ownership of guest feedback, ensuring comments and reviews are shared, actioned, and used to inspire improvement.Collaborate closely with other departments to ensure a seamless and memorable stay for all guests.Support team training in guest engagement, service standards, and complaint handling to build confidence and consistency across the hotels.Lead by example, representing the brand’s warmth, professionalism, and attention to detail.
    Qualifications

    Previous experience is a plus.Previous experience in a customer service role is required.Must have excellent communication skills, both verbal and written.Must have Right to Work in the UK.Must be able to commute 5 days a week.

    Additional Information

    Ready to discover more? Get in touch with us. We would love to hear from you.One more thing…By working at Novotel & Ibis London Excel you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitalityOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.Information on the processing of personal data
    When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
    We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
    In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
    Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.  Read Less
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  • Night Receptionist (Part Time)  

    NOVOTEL
    - Manchester
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    Job DescriptionWe are on the lookout for a dedicated and detail-orient... Read More
    Job Description

    We are on the lookout for a dedicated and detail-oriented Night Auditor to enhance our night operations at the hotel. In this part-time role, you'll play a crucial part in ensuring a seamless overnight experience while delivering friendly and professional service to our valued guests.Your key responsibilities will include:Managing guest accounts, posting charges, reconciling payments, and generating daily reports in close collaboration with the Front Office Manager.Providing outstanding customer service during guest check-ins/check-outs and assisting with inquiries at the Front Desk.Ensuring effective communication of any issues during handovers at the start and end of each shift.Spend some time cleaning our meeting rooms.Security checksServe drinks from the bar
    Qualifications

    During the night shift, you could be working independently, so prior experience in hotel front desk operations is essential. We’re also looking for candidates with the following skills:Strong computer proficiency; experience with Opera V5 or Opera Cloud is preferred.Excellent written and verbal communication skills.Ability to work autonomously and effectively prioritize tasks.

    Additional Information

    Our commitment to Diversity & Inclusion:
    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.You must already have the right to work in the UKADDRESS: NOVOTEL MANCHESTER WEST, WORSLEY BROW, WORSLEY, M28 2YA Read Less
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  • Reception Supervisor  

    NOVOTEL
    - Wolverhampton
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    Job DescriptionWe are seeking a dedicated and professional Reception S... Read More
    Job Description

    We are seeking a dedicated and professional Reception Supervisor to lead our front desk team and ensure an exceptional guest experience. This role requires a dynamic individual capable of managing daily front office operations, driving service excellence, and supporting the Front Office Manager in maintaining smooth and efficient service delivery.The main responsibilities and tasks of this position are as listed below, but not limited to these:
     Assist guests with check-in and check-out processes, including cashiering duties to ensure smooth transactionsDefine, coordinate, and manage a service delivery system utilizing resources, tools, data, and service standards to maintain high guest satisfactionProvide a warm and professional welcome to guests upon arrival and departure,Efficiently assist guests throughout their stay by addressing requests, handling feedback, providing directions, and offering personalized suggestionsManage guests’ emails, messages, incoming phone calls and complaints promptly and courteouslyMaximize room revenue by upselling to higher rate categories and securing the best possible rates for walk-in guestsMeet, greet, and facilitate seamless rooming arrangements for Accor ALL guests, ensuring a memorable experienceLead and motivate the front office team to maintain high standards of service and operational efficiencyRequirements:-Right to work in the UKProven experience in front office operations with a strong track record in a supervisory or managerial capacityExcellent leadership skills with the ability to inspire, coach, and manage a dynamic teamStrong knowledge of Opera Cloud softwareOutstanding communication and interpersonal skills, with a genuine passion for guest serviceAbility to multitask and thrive in a fast-paced, detail-oriented environment Location: Novotel Wolverhampton, Union Street, WV1 3JNHours: 40 Per Week. Flexibility to work Early, Mid or Late shifts, including weekends.
    Array Read Less
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  • F&B Team Leader  

    NOVOTEL
    - Manchester
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    Job DescriptionJob DescriptionWe are seeking an enthusiastic and custo... Read More
    Job Description

    Job DescriptionWe are seeking an enthusiastic and customer-focused Food and Beverage Team Leader to join our dynamic team in Manchester.As a vital part of our hospitality organisation, you will play a crucial role in ensuring exceptional guest experiences through high-quality food and beverage service.Provide a warm and personalised welcome to all guests, creating a friendly and inviting atmosphereLead, develop, and support a team of service specialists in daily hotel operations.Maintain high standards of service, contributing to the attainment of the department's qualitative and quantitative targets.Assist the F&B Manager to implement hotel strategy and reach KPI's.Develop close relationships with guests to encourage loyalty and enhance guest satisfactionAssist in the preparation and service of food and beverages, ensuring presentation and quality meet our exacting standardsCollaborate with kitchen staff to understand menu items and communicate special dietary requirementsMaintain a clean and organised work environment, adhering to all health and safety regulationsHandle cash and card transactions accurately and efficientlyRespond promptly and professionally to guest inquiries and concernsContribute to the overall success of the team by supporting colleagues and adapting to operational demands.
    Qualifications

    QualificationsPassion for hospitality and food and beverage servicePrevious experience in a similar food and beverage role is preferredExcellent communication and interpersonal skillsStrong team player with a collaborative approachDetail-oriented with a keen eye for quality and presentationFlexible and adaptable, willing to meet the demands of a dynamic hospitality environmentBasic knowledge of food safety practicesAbility to work efficiently in a fast-paced settingCustomer service-oriented with a friendly and enthusiastic demeanourPhysical stamina to stand for extended periods and carry moderate loadsBasic numeracy skills for handling financial transactionsWillingness to learn and grow within the organisation

    Additional Information

    Additional InformationA job, a career or a calling - whatever brings you here, we have something for you!As part of our team you can have:Free night stays in our UK hotels and 30% discount in any Accor Hotel Restaurant (T&C Applies)Discounted hotel rates all over the world in Accor HotelsContinuously learn and develop yourself with our Accor AcademySupport your wellbeing in your professional and personal livesGrow your experience anywhere. Explore limitless opportunities across 5000 Accor hotels in over 100 countriesParticipate actively in initiatives to build a more inclusive and sustainable worldAnd many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality Read Less
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  • Maintenance Team Member  

    NOVOTEL
    - London
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    Job DescriptionAs a Maintenance Team Member, you would be responsible... Read More
    Job Description

    As a Maintenance Team Member, you would be responsible for general hotel maintenance with focus on a room PPM programme, painting, maintaining, repairing and decorating surfaces of the building, furniture, rooms and equipment throughout the facility to the highest standards as well as to:
    * Carry out preventive, remedial and corrective maintenance in the hotels by assisting our Maintenance Manager.
    * Carry out technical maintenance in case of dysfunction, and carry out monthly checks on the hotel's technical installations.
    * You will be responsible for the smooth running of the hotel's technical equipment. You ensure that the brand's standards and procedures are complied with.  
    Qualifications

    You need to be able to:Proven maintenance experience.Skilled in the use of hand and power tools.Ability to use common tools such as hammers, hoists, saws, drills, and wrenchesExperience performing routine maintenance.Eye for detail.Ability to maintain focus while working individually.Strong time management skills 

    Additional Information

    Why join us?•Personal development programs•Complimentary meals on duty and uniforms•Worldwide travel perks•Pension scheme•28 days holidays including bank holidays (increasing yearly to up to 5 extra days)Information on the processing of your personal dataThe personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to gdpr_uk@accorinvest.com.We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it.You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to gdpr_uk@accorinvest.com.Full information on the processing of candidates' personal data is available in our Employee Privacy Policy. Read Less
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  • Breakfast Chef  

    NOVOTEL
    - Glasgow
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    Job DescriptionAs our next Breakfast Chef, you…Are curious about food,... Read More
    Job Description

    As our next Breakfast Chef, you…Are curious about food, always willing to try new combinations and flavours.Prepare the dishes in a timely fashion and agreed standards, have a passion for presentation and guest appreciation.Ensure the availability of products as required.Observe excellent food hygiene practice through the entire food chain from storage through to preparation and service.Perform other kitchen duties as assigned. A little more information:We are committed to giving our talents the skills and support required to deliver excellent service, and most importantly, to grow in their careers. No matter your specialty or culinary background, we offer great training to improve your skills.Our hotel offers 141 rooms, and restaurant, bar, room service, conference, gym, sauna and steam room.Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.If you feel you are the right candidate for the role as our Breakfast Chef,  please click ‘apply’ now! We’d love to hear from you!
    Qualifications

    Your experience and skills include:
    Creative and passionate about food and customer service
    Able to work in a high-pressure environment
    Excellent interpersonal and communication skills

    Additional Information

    One more thing…By working at the Novotel Glasgow you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitalityOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. Read Less
    Apply Now

  • Food & Beverage Team Member  

    NOVOTEL
    - London
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    Job DescriptionJoin our dynamic team as a Food & Beverage Team Member... Read More
    Job Description

    Join our dynamic team as a Food & Beverage Team Member at our vibrant establishment, Novotel London Excel. We're seeking enthusiastic individuals to deliver exceptional service and create memorable dining experiences for our guests.Greet and seat guests in a friendly and professional mannerTake food and beverage orders accurately and efficientlyServe meals and drinks with attention to detail and presentationMaintain cleanliness and hygiene standards in dining and service areasProcess payments and handle cash transactions accuratelyCollaborate with kitchen staff to ensure timely food deliveryRespond promptly to guest inquiries and concernsAssist in setting up and breaking down dining areas for various eventsContribute to a positive team atmosphere by supporting colleaguesStay informed about menu items, daily specials, and promotional offersAdhere to all food safety and sanitation guidelines
    Qualifications

    Must have Right to Work in the UKStrong customer service orientation with a friendly and approachable demeanorAbility to work efficiently in a fast-paced, high-energy environmentFluency in English, both written and spokenBasic food handling and safety knowledgeFlexibility to work various shifts, including weekends and holidaysPhysical stamina to stand, walk, and carry trays for extended periodsTeam player mentality with a willingness to support colleaguesAbility to multitask and prioritize responsibilities effectivelyPositive attitude and enthusiasm for creating exceptional guest experiencesPrevious experience in food service is preferred but not required

    Additional Information

    What will you get?Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as: Pension SchemeA Discount Card to be used in Accor Hotels WorldwideComplimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)Training & DevelopmentAdditional holidays with serviceRecommend a friend schemeEmployee Advisory Service... And much more ! Read Less
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  • Reception Agent - 30 hrs Per week  

    NOVOTEL
    - York
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    Job DescriptionFirst impressions are everything! As a Reception Agent,... Read More
    Job Description

    First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
     WHAT YOU WILL BE DOING:Greet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a personalized experienceDealing with payments (credit cards and cashCommunicate with guests by emails and on the phoneWilling to work morning or afternoon shifts according to the needs of the businessEnrol our guests to Accor Loyalty MembershipProudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-sellingService focused personality is essential; experience is an assetDealing with guest complaints following Accor standardsGreat Communications with all departmentsMaking sure all important information is passed to next shift and your colleaguesAssure task list has been doneBeing proactive in sorting-out problemsWorking with Opera or a related system are a plusFluency in English
    Qualifications

    Your experience and skills include:Previous experience ideal but not essential.
    Service focused personality is essential

    Additional Information

    experience is an asset
    Prior experience working with Opera or a related system
    Fluency in English
    additional languages are a plusAbility to cover day shifts where needed is essential.
      Read Less
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  • Food and Beverage Team Member - Part Time  

    NOVOTEL
    - London
    Apply Now
    Job DescriptionAs our next Food and Beverage Team Member, you…Deliver... Read More
    Job Description

    As our next Food and Beverage Team Member, you…Deliver consistent and memorable service to all our guests.Connect and work together with your team to ensure every guest leaves with a wish to return.Are a sparkling, upbeat personality able to quickly build rapport in a fast-paced environment.Enjoy learning and are available to work on morning and evening shifts.This is a part-time position, 20 hours per week.
    Additional Information

    A little more information:You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.Our hotel offers 206 rooms, and a leisure centre, which includes gym, swimming pool, sauna and steaming room.To ensure you can best welcome and care for our guests you will need to be fluent in English.Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.If you feel you are the right candidate for the role as our Food and Beverage Team Member, please click ‘apply’ now! We’d love to hear from you!One more thing…By working at the Novotel London Paddington you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitalityOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. When you submit an application to Novotel London Paddington, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy. Read Less
    Apply Now
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