Job Description
We are seeking a detail-oriented and customer-focused Night Auditor to join our team in Novotel Long Eaton. As a Night Auditor, you will play a crucial role in ensuring smooth operations during the overnight shift, providing exceptional guest service, and maintaining accurate financial records.Welcome guests and manage the check-in and check-out processes during night hoursHandle last-minute reservations and respond to guest inquiries via phone or in personPerform end-of-day accounting procedures, including auditing daily financial transactions and correcting discrepanciesProcess and verify guest bills, making adjustments as necessaryPrepare and distribute daily reports for management reviewMonitor hotel security and respond to emergencies or guest concernsAssist with any guest requests or issues that arise during the night shiftPromote hotel services and amenities to maximize revenue opportunitiesCollaborate with other departments to ensure seamless guest experiencesMaintain cleanliness and organization of the front desk area
Qualifications
Previous experience in a similar role within the hospitality industryStrong attention to detail and excellent analytical skillsProficiency in Opera and basic accounting principlesOutstanding customer service skills with a friendly and professional demeanorAbility to work independently and take initiative during overnight shiftsExcellent communication skills, both verbal and writtenFlexibility to work night shifts, weekends, and holidays as requiredAbility to handle pressure and remain calm in stressful situationsStrong numerical skills and accuracy in financial transactionsTeam player with the ability to collaborate effectively with other departmentsDiscretion and ability to maintain confidentiality of guest informationBasic sales skills to promote hotel services and amenitiesHigh school diploma or equivalent; associate's degree in hospitality management is a plus
Additional Information
The Person:Successful candidates for the position of Night Auditor will be able to work as a team but also work by themselves, communicate with there team but also other team members around the hotel. Handling situations in a polite and professional manner to suit guests needs.
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