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NOVOTEL
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  • Reception Team Member  

    - Brentford
    Job DescriptionReception Team Member First impressions are everything!... Read More
    Job Description

    Reception Team Member
    First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
    What is in it for you:

    Employee benefit card offering discounted rates at Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
    What you will be doing:
    Greet, check-in, respond to requests and settle accounts while providing exceptional service
    Take initiative to add a personalized experience
    Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
    Qualifications

    Your experience and skills include:
    Service focused personality is essential

    Additional Information

    experience is an asset
    Prior experience working with Opera or a related system
    Fluency in English
    additional languages are a plus

    Our commitment to Diversity & Inclusion:
    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Read Less
  • F&B Team Member  

    - Brentford
    Job DescriptionYou will support the seamless running of our Restaurant... Read More
    Job Description

    You will support the seamless running of our Restaurant and Bar, by providing a highly efficient and effective service. You will be responsible for ensuring the quality, consistency and delivery of all beverages whilst delivering an Engaging, Dynamic Guest Experience.MAIN RESPONSIBILITIESWelcoming the guests to our new F&B outlets & providing efficient, friendly, and professional serviceConveying the hotel's image through his/her attitude, professionalism and excellent grooming standardsCommunicating proficiently in English (spoken and written) with guestsPreparing and serving a wide range of cocktails and coffeesGood knowledge of our productsTake responsibility for your designated section and stationEnsuring that the F&B area remains well stocked at all timesReceiving and processing customers’ paymentsMaintaining hygienic food service techniques during serviceCleaning and sanitizing tablesTaking a positive problem-solving approach to guest problems and concernsActively selling and promoting hotel facilities and servicesNOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role. A bit about you:Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other.Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts.Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from. 
    Qualifications

    To be successful in this role we ask that you have:Previous experience as a bartender within hotels or service-based industry is required.Sense of urgency.Yes, yes, yes mentality.Can do attitude.Have a genuine passion for food and beverage.Ability to focus attention on guest needs, remaining calm and courteous at all timesStrong interpersonal and problem solving abilitiesAbility to work well under pressure in a fast paced environmentAbility to work cohesively and collaboratively as part of a team

    Additional Information

    PERKS FOR YOU£13.88 per hour plus service chargeEmployee benefit card offering discounted rates at Accor worldwideFree and delicious meal breaks on dutyComplimentary stays in UK and North IrelandFriends & Family discounts30% food discounts in our restaurantsPension SchemeStaff Uniforms ProvidedLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activitiesDiversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration Read Less
  • Night Auditor 30 hours  

    - York
    Job DescriptionYour activities include:Welcoming and checking in and o... Read More
    Job Description

    Your activities include:Welcoming and checking in and out of guests;Welcoming our late arrival guests and farewelling our early departures.Managing daily reconciliation of hotel outlets and completing daily revenue postings.Preparing and distributing relevant reports to inter departments.Managing and confirming reservation details and accounts for in-house guests details ensuring all details are recorded accurately.Collating paperwork for departures and coordinate with the Front Office team.Providing supervision and support to the Front Office team and other departments when required.Responding to guest enquires and requests in a timely manner.Ensuring an effective handover of issues is conveyed at the start and end of each shift between Night Audit and Reception.Maximising guest satisfaction as well as the safety and security of the property.Attending to guests requests efficiently and effectively in order to ensure total customer satisfaction.Cleaning of public areas in the hotel
    Qualifications

    We are looking for someone with the following profile:Clear and effective in speech and writing;Good knowledge of the English language;Is oriented towards guests and colleagues;Takes responsibility and is not afraid to make decisions;Previous hotel reception experience will be a benefitAble to work week nights and weekend nights.  

    Additional Information

    The successful candidate will already have right to work in the UK. "Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."Information on the processing of personal dataWhen you submit an application to Accor UK Economy Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy. Read Less
  • General Manager  

    - Liverpool
    Job DescriptionYOUR ROLE :Lead, motivate, and grow a high-performing t... Read More
    Job Description

    YOUR ROLE :Lead, motivate, and grow a high-performing team that delivers excellence every day.Oversee all hotel operations, ensuring seamless service from front desk to F&B.Create a positive, inclusive culture where people love to work and grow.Drive revenue, profitability, and operational performance across all departments.Set and maintain the highest standards of guest experience and hotel presentation.Represent the hotel within the local community and build lasting relationships.
    Qualifications

    YOUR SKILLS AND EXPERIENCE INCLUDE: Minimum 5 years’ experience as a General Manager in a comparable hotel environment.Commercially focused with a strong track record of delivering results.Passion for creating memorable guest experiences.

    Additional Information

    One more thing…By working at the Novotel Liverpool Centre you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitalityOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. Read Less
  • Maintenance Team Member  

    - London
    Job DescriptionAs a Maintenance Team Member, you would be responsible... Read More
    Job Description

    As a Maintenance Team Member, you would be responsible for general hotel maintenance with focus on a room PPM programme, painting, maintaining, repairing and decorating surfaces of the building, furniture, rooms and equipment throughout the facility to the highest standards as well as to:
    * Carry out preventive, remedial and corrective maintenance in the hotels by assisting our Maintenance Manager.
    * Carry out technical maintenance in case of dysfunction, and carry out monthly checks on the hotel's technical installations.
    * You will be responsible for the smooth running of the hotel's technical equipment. You ensure that the brand's standards and procedures are complied with.  
    Qualifications

    You need to be able to:Proven maintenance experience.Skilled in the use of hand and power tools.Ability to use common tools such as hammers, hoists, saws, drills, and wrenchesExperience performing routine maintenance.Eye for detail.Ability to maintain focus while working individually.Strong time management skills 

    Additional Information

    Why join us?•Personal development programs•Complimentary meals on duty and uniforms•Worldwide travel perks•Pension scheme•28 days holidays including bank holidays (increasing yearly to up to 5 extra days)Information on the processing of your personal dataThe personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to gdpr_uk@accorinvest.com.We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it.You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to gdpr_uk@accorinvest.com.Full information on the processing of candidates' personal data is available in our Employee Privacy Policy. Read Less
  • Hotel Receptionist  

    - Cambridge
    Job DescriptionOur mission at Novotel Cambridge North is to create mem... Read More
    Job Description

    Our mission at Novotel Cambridge North is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever brings you here, we have something for you!Make the link with the different departments of the hotel to ensure a wonderful guest experience.Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.As our next Receptionist, you…Are the ‘face of Novotel Cambridge North’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.A little more information:To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.Main responsibilities:Welcome every guest and provide exceptional service throughout their stay.Personalising each interaction with guests to ensure a unique experience.Engage with the team to ensure hotel quality and financial targets can be met.Handling emails, phone enquires and other administration tasks.Responsible for balancing banking transactions for the hotel.Ensuring Novotel Standards are met and maintained.Competent in taking reservations, upselling where possible to maximise on average room rates.Assisting with Food and Beverage services if and when required.Required to attend training sessions by company during day time.Working hours include weekends and public holidays.
    Additional Information

    BenefitsYou can work with multinational colleaguesBe part of a global community of hospitality industryOpportunity to develop your careerSpecial staff rate at our hotelsFree GymFree night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)Discounted hotel rates all over the world in Accor HotelsGreat work environment and colleaguesPersonal development programsComplimentary meals on duty and uniformsPension scheme28 days holidays including bank holidays (increasing yearly)Free parkingApprenticeship schemeContinuously learn and develop yourself with our Accor AcademySupport your wellbeing in your professional and personal livesGrow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countriesParticipate actively in initiatives to build a more inclusive and sustainable worldAnd many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality Information on the processing of personal data
    When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
    We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
    In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
    Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy. Read Less
  • Sales Manager  

    - London
    Job DescriptionWe are looking for an energetic, driven, and people‑foc... Read More
    Job Description

    We are looking for an energetic, driven, and people‑focused Proactive Sales Manager to join our team and play a key role in elevating our commercial success. If you thrive in a fast‑paced environment, build strong client relationships, and love leading high‑performing teams, this could be your next great step. Key Responsabilities:Prospect new opportunities via client meetings, networking, and industry eventsOversee RFP and RFI processes, securing key corporate partnershipsManage a portfolio of business accounts, ensuring relationship development, revenue growth, and client satisfaction.Support in-house marketing activities to boost visibility and engagement.Meet and exceed sales KPIs, revenue targets, and client activity expectations.Support, lead and manage sales and reservations team. 
    Qualifications

    Minimum of 1 year of hotel active sales experienceExcellent communication, negotiation, and presentation skillsCustomer-focused with excellent relationship-building abilitiesStrong leadership and people management skills

    Additional Information

    Benefits:Company sick pay Employee discounted rates in Accor Hotels worldwide. Excellent training and development opportunities within the hotel and throughout Accor worldwide. Complimentary meals on duty. Cycle to Work Scheme.  Read Less

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