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Nottingham Building Society
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  • Customer Service Representative - Nottingham City Contract type:  Per... Read More
    Customer Service Representative - Nottingham City Contract type:  Permanent Hours:  Full time , 35 hours Location: Nottingham City ,  (NG1) Salary:  Starting at £23,180 , with progression to £23,700  once fully competent Application process:  Please apply via the application button which will direct you to our careers site.  If you require any adjustments to assist you in applying for this role, please contact  As a Savings Customer Ambassador at The Nottingham Building Society you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customer’s shoes and understanding their needs through great conversations and service. Our Savings Customer Ambassador’s support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners. You will join a small, collaborative branch at the heart of your local community, and you’ll be an active force for good striving to do the right thing by your colleagues, customers and the community they serve.   Here’s a taste of what you will be doing as a Savings Customer Ambassador: - Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations Thoroughly understand our customer’s needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals Be a proactive force for good at the heart of your local communities by achieving the Network goal Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience Continue to learn and grow by owning your development to support your ongoing development journey and career development About you: - You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences Strong communication skills both face to face, written and via phone/ email Highly self-motivated and proactive in approach Digitally confident, open to new ways of working and change resilient High empathy with a strong desire to do the right thing for our colleagues, customers and the community Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us! Reward & Benefits -   A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders Embracing Diversity Together: - We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. About Us We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home. Read Less
  • Senior Brand Manager - Nottingham Contract type: Permanent    Hou... Read More
    Senior Brand Manager - Nottingham Contract type: Permanent    Hours: Full-time, 35 hours     Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)    Salary: Up to £60,000 depending on experience.
    Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact . Please note, if we receive a high volume of applications, we may close this advert early.
    Are you ready to lead the way in shaping a brand that is bold, distinctive and full of purpose? As our Senior Brand Manager , you will be a strategic force behind the development, positioning and growth of our brand and brand marketing. This is your opportunity to make a real impact by driving brand equity, customer, broker and colleague engagement, and commercial performance across every touchpoint. You will take ownership of our brand’s application and governance, ensuring it is consistently delivered and resonates with our audiences. This role calls for a blend of creative vision, strategic thinking, commercial acumen and brand leadership and is ideal for someone who thrives in a fast paced, multi-faceted environment. Reporting into the Head of Brand, you will be a key member of our Marketing and Communications team, working closely with stakeholders across the business including the Customer team. You will also deputise for the Head of Brand, gaining exposure to senior leadership and broader strategic initiatives. If you are passionate about brand, bursting with ideas, and have a proven track record of building and growing brands that stand out, this is the role for you. Here’s a taste of what you will be doing as a Senior Brand Manager at Nottingham Building Society: Shape and evolve our brand’s identity: Be a driving force behind a bold, distinctive brand strategy that aligns with our ambitions and captivates our audiences. Lead inspiring brand marketing campaigns: Plan and deliver standout marketing that builds fame, fuels engagement, and drives commercial success. Champion our brand culture: Embed brand values across the organisation, sparking pride and consistency in everything we do. Guard our brand integrity: Own and manage our brand and it application, to ensure every touchpoint reflects our purpose and personality consistently. Harness data and insights: Use research and analytics to uncover opportunities, guide decisions, and measure impact. Collaborate across teams: Work hand-in-hand with product, customer and colleague teams to create brilliant experiences and outcomes. Maximise brand investment: Manage budgets smartly, ensuring every pound delivers value and return. Support leadership and agency partnerships: Step in for the Head of Brand when needed and lead relationships with creative, media and PR agencies to deliver best-in-class work. About you: Brand strategy and management : Experience in brand strategy, management and communications, with a strong grasp of brand architecture, positioning and measurement. Insight-led and commercially minded : You’re confident interpreting data and market research to shape brand decisions and drive performance. Customer and market savvy : You understand consumer behaviour, segmentation and market dynamics, helping us stay relevant and competitive. Collaborative and self-driven : A natural team player who thrives in cross-functional environments, yet equally capable of leading projects independently. Influential communicator : You’re a compelling storyteller, with excellent stakeholder management skills and the ability to influence at senior levels. Creative, curious and resilient : You bring energy, tenacity, adaptability and a passion for brand-building, always seeking fresh ways to elevate the brand experience. Reward & Benefits: Competitive package : Fair salary benchmarked against market data, annual discretionary bonus, and 29 days holiday plus bank holidays. Health & wellbeing : Access to Medicash healthcare, mental health first aiders, and a suite of wellbeing resources to support you inside and outside of work. Work-life balance : 35-hour working week for full-time roles, with flexibility to help you perform at your best. Career growth : Ongoing personal and professional development, we’ll support your ambitions and help you grow your potential. Inclusive culture : Be part of a friendly, values-led team that genuinely cares about doing the right thing for colleagues and customers. Giving back : Two paid volunteering days each year to support causes close to your heart, through our Samuel Fox Foundation. Sustainability focus : Join a business committed to reducing its carbon footprint and making a positive impact on the environment. Free access to Octopus Money : Financial coaching & tools that help you plan, manage, and make the most of your money.  Embracing diversity together: We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.  Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.  We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.  About Us We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home. Read Less
  • Customer Service Representative 12 month FTC - Newark Contract type:... Read More
    Customer Service Representative 12 month FTC - Newark Contract type: 12 month fixed term contract  Hours:  Full time , 35 hours Location: Newark ,  (NG24) Salary:  Starting at £23,180 , with progression to £23,700  once fully competent
    This role is based onsite, giving you the chance to connect face-to-face with your team and customers every day. Apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying for this role, please contact As a Savings Customer Ambassador at  Nottingham Building Society you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customer’s shoes and understanding their needs through great conversations and service. Our Savings Customer Ambassador’s support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners. You will join a small, collaborative branch at the heart of your local community, and you’ll be an active force for good striving to do the right thing by your colleagues, customers and the community they serve.   Here’s a taste of what you will be doing as a Savings Customer Ambassador: - Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations Thoroughly understand our customer’s needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals Be a proactive force for good at the heart of your local communities by achieving the Network goal Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience Continue to learn and grow by owning your development to support your ongoing development journey and career development About you: - You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences Strong communication skills both face to face, written and via phone/ email Highly self-motivated and proactive in approach Digitally confident, open to new ways of working and change resilient High empathy with a strong desire to do the right thing for our colleagues, customers and the community Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us! Reward & Benefits -   A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 25 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders Embracing Diversity Together: - We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. About Us We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home. Read Less

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