About the RoleDevelop your expertise with Northwood, where no two days are the same!We're offering you variety, a close-knit team, and the opportunity for regular expensed travel to our other tissue manufacturing sites. Let's connect and begin your Northwood Career!
Job OpportunityHere's what's in store for you:Variety and continuous learning - tomorrow will bring something newOur attractive Telford offices with a communal breakroom and free tea and coffeeKnowledge and skill developmentRegular exposure to daily Service Desk support casesHigh involvement in project support (e.g. system implementation, deployment, training, and support) - training will include assisting with guides, and documentation.Free secure onsite parkingPrivate Medical Insurance (as well as many other benefits)
Here's what your day to day will look like:Your systems support is critical. You'll typically work with modern cloud, SaaS and on-site applications such as:SAP Business ByDesignSNAP Warehouse ManagementMandata Transport ManagementMarkem labelling systemsMicrosoft cloud tools (full suite)
You will support users, access, and integration, resolving issues, maintaining data accuracy, and assisting with configuration.This will include scanners, label printers, as well as user setup, onboarding/offboarding, and asset management. You will liaise with third party IT partners and vendors where needed.You'll help us identify opportunities to streamline system usage and improve data flows, enhancing systems, configuration changes, and testing.We'll be sure to involve you in Systems improvement projects, upgrades, integrations, reporting enhancements, and new site/line implementations.
Essential SkillsWhat we need from you:Experience in an IT and Systems Support capacity (ideally in the FMCG/manufacturing sector).Knowledge of ERP and business systems.Understanding of Warehouse Management systems, labelling systems, or shop-floor technologies (desirable).Strong knowledge of Microsoft cloud tools (365, Teams, SharePoint, etc.).Excellent problem-solving, with a proactive and helpful attitude.Clear communication style at all levels, from operations to senior leadership.Curiosity into how systems work, and a desire to learn and grow with the business.
About CompanyNorthwood is a family-owned group of associated companies that provide the manufacturing, supply and transportation of paper hygiene and wiping products for both the away-from-home and consumer market.Our mission is to be the market-leading partner of choice in the away from home tissue industry. One of only a small handful of companies in the UK market that is fully vertically integrated; Northwood is involved at each point in the supply chain, from raw material supply, tissue and towel manufacturing, end-user product converting, storage and transportation.
Our remit is huge, with a portfolio of products covering two key systems brands, professional wiping, commodity, consumer paper and private label. We sell into a distribution network spanning the UK, Ireland and Europe, which in turn service markets such as healthcare, hospitality, hotels, engineering, janitorial, catering and education.We are a highly successful, award-winning and ambitious business that has grown from a humble paper sales business to a market leader employing over 800 colleagues, across 11 sites in the UK and Spain.
We differentiate ourselves by excelling in product quality alongside market-leading service and sales support.
DE&IAt Northwood, we are committed to fostering an inclusive and diverse environment where everyone is welcomed and respected. We strive to promote a workplace that celebrates diversity and encourages individuals to express their opinions and beliefs. We are dedicated to providing equal opportunities for all.
BenefitsCompany pensionLife assuranceFree company productsFree on-site parkingFood, retail, holidays, cinema, and gyms discountsWellness programmes, including Employee Assistance Program and OnDemand GP serviceFree early access to pay schemeSalary sacrifice schemesEmployee referral scheme
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