The Account Manager is responsible for managing and developing relationships with an assigned customer base. The role focuses on delivering an excellent customer experience, identifying opportunities to grow revenue and gross profit, and providing tailored solutions that meet customers business needs. By building strong, long-term partnerships, the Account Manager contributes to the achievement of individual and company sales objectives. Key Responsibilities * Build and maintain strong relationships with an assigned customer base through regular communication and account reviews. * Prepare and issue accurate, tailored quotations that meet customer requirements. * Process customer orders accurately and ensure products are delivered within agreed timescales. * Identify opportunities to increase revenue and gross profit within existing accounts through solution-based selling and cross-selling. * Proactively engage customers via telephone, Microsoft Teams and face-to-face meetings to understand their evolving needs. * Maintain accurate customer records, sales activity and opportunities within the CRM system. * Collaborate with internal departments to ensure a high standard of customer service and successful order fulfilment. * Resolve customer queries promptly and professionally, escalating issues where appropriate. * Contribute t...
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