Overview PURPOSE & IMPACT: The role enables Supplier Assurance Managers to operate effectively and make informed, risk-based decisions by acting as a key coordination bridge between Suppliers, Procurement, Manufacturing Quality, R&D, and other supplier assurance stakeholders. Focused on a specific buying segment, the role supports the end-to-end delivery of supplier assurance activities for that segment, ensuring food safety, quality, regulatory compliance, and data integrity. The role drives timely issue resolution, maintains high-quality and up-to-date documentation, and facilitates cross-functional collaboration to support robust supplier risk management and informed business decisions. Responsibilities First Line Supplier & Stakeholder SupportAct as the first point of contact for supplier assurance queries, issues, and information requests, both internally and externallyInvestigate and resolve routine matters independently, escalating complex or high-risk issues appropriatelyMaintain clear, consistent communication with suppliers and internal stakeholdersSupplier Assurance Process SupportSupport execution of supplier assurance processes, including obtaining supplier documentation, alerts, certifications, and responses to questionnairesCollate, analyse, and summarise supplier data to support risk assessments and business decision-makingEnsure supplier assurance systems are maintained with accurate and up-to-date informationSupplier Approval & Due DiligenceComplete administrative and coordination activities related to supplier approval and onboardingReview supplier documentation for completeness and compliance against defined standardsMaintain accurate and current supplier due diligence files for the designated segmentEnsure ongoing updates of supplier assurance documentation, including risk assessments, self-assessment questionnaires, and certification statusPerformance Monitoring & ReportingSupports sourcing process - analysing and summarising responses from suppliers to Alerts, RFIs etc.Support Supplier Performance Review Meetings and internal review forums by gathering and consolidating data from supplier assurance systems and cross-functional sourcesProvide trend analysis and structured insights to inform discussions and actionsPrepare presentations, dashboards, and status reports for Supplier Assurance Managers and key stakeholdersIssue & Incident SupportAssist in the investigation of supplier-originating quality, food safety, and integrity issues, ensuring timely tracking and resolution of corrective and preventive actionsMaintain up-to-date status tracking of supplier issues, audits, corrective action plans, and close-outs for the segmentProvide support in responding to supplier non-conformances, complaints, and incidentsCross-Functional CollaborationMaintain strong collaboration with Procurement, Manufacturing Quality, R&D, FSQR Data & Analytics teams, and other relevant stakeholders to ensure smooth delivery of supplier assurance plans and processes Qualifications Food or Science degree or equivalentHACCP/Food Safety Level 3Experience of working in quality or food safety or technical roles in multi-national, commercial organisations of scale is essential. FMCG and Food Manufacturing sector experience preferredExposure to food safety, quality management systems, supplier approval, or regulatory compliance processesStrong organisational and prioritisation skills with high attention to detailAbility to analyse and interpret data, identify trends, and summarise insights clearly in order to support risk assessments or business decisionsStructured and disciplined approach to documentation and process complianceClear written and verbal communication skillsConfidence to follow up, challenge constructively, and escalate where appropriateAbility to manage multiple stakeholders and maintain alignment
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