Scaling a Safety‑Critical Service Platform Location: South West (Multi‑Site) | Package: Competitive Our client is a rapidly growing, multi‑discipline services group operating across electrical testing, fire safety, and security. Following a period of sustained growth, including acquisition, the business now requires a step‑change in operational maturity—moving from capable delivery to a highly standardised, data‑led and scalable service platform. They are now seeking a senior operational leader to shape and deliver this next phase—bringing consistency, control and performance across a complex, multi‑site service operation. The Role This is a transformational leadership position focused on building a unified operating model across a fragmented service landscape. You will: Create and embed a group‑wide operating blueprint across multi‑site service delivery Drive visibility, performance management and accountability through data, systems and governance Integrate acquired businesses into a cohesive, standardised operational platform Take full ownership of service performance, customer delivery and commercial outcomes Balance safety, compliance and customer experience at scale Build capability across leadership teams to deliver consistent, repeatable execution Lead the organisation through operational change, maturity and continuous improvement What Success Looks Like (12–18 months) A clearly defined and embedded group operating model Improved consistency, utilisation and service performance across regions Enhanced data visibility and KPI discipline across the operation Successful integration and alignment of acquired businesses A stronger leadership bench delivering structured, accountable performance About You You are a proven operational leader with experience in scaling or professionalising complex, multi‑site service organisations. You will bring: A track record of building and scaling service operations within technical or compliance‑led environments (e.g. electrical, fire safety, security, HVAC, FM, utilities, infrastructure, safety services) Evidence of driving consistency across fragmented or acquisitive business structures Strong commercial acumen , including full P
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