Job DescriptionAbout the jobThe SVP, Commercial Operations is responsible for defining and executing the transformation roadmap for commercial operations, aligning with sales, legal, and finance to support the commercial strategy while ensuring strong governance and compliance. This role involves leading cross-functional initiatives to streamline processes, integrating platforms, data, and workflows. The SVP oversees global contract governance, collaborates with various teams to optimize contractual practices, and directs global order management operations. Additionally, the SVP drives continuous improvement through data-driven insights, automation, and simplification. The role requires building and leading high-performing teams across contract and order managementYour future responsibilities:Strategic Leadership & TransformationDefine and execute the transformation roadmap for commercial operations, aligning with sales, legal & finance to support the commercial strategy whilst ensuring strong governance and complianceLead/Partner on cross-functional initiatives to streamline the lead-to-order and order-to-cash processes, integrating platforms, data, and workflowsPartner with senior leadership across Sales, Finance, Legal, and Technology to drive adoption of new operating models, controls, processes and systemsPlay a key role in defining and executing our renewals transformation program from contract standardisation to defining roadmap to enable auto renewalsContract AdministrationOversee global contract governance, including service descriptions, templates, and compliance with audit requirementsCollaborate with pricing, deal desk, finance and legal teams to optimise contractual practices and reduce cycle timesLead & develop the team responsible for contract lifecycle management, drafting, reviewing & amending (non legal terms) client contractsDrive more global standardisation in contracting including the role of contract administration.Order ManagementDirect global order management operations, ensuring accurate client setup, billing, and renewal processing.Resolve revenue blocks and streamline workflows to enable timely revenue recognition and cash flowImplement automation and simplification initiatives to improve order accuracy and reduce manual effortPartner with enablement to ensure we increase right first time where knowledge or process gaps exist in the commercial organisationOperational ExcellenceDrive continuous improvement through data-driven insights, automation, and simplificationEstablish and operationalise a rhythm of business for commercial operations, including performance metrics, governance, and reportingBuild and lead high-performing teams across contract and order managementYour profile:Bachelor’s degree in rigorous discipline; MBA preferred15+ years of relevant and demonstrated work experience within sales operations, commercial excellence, transformation, consumer products, retail and/or information servicesDemonstrated history of effectively designing and implementing initiatives enabling commercial and sales excellenceProficient in data analysis and the use of relevant software toolsRobust analytical and problem-solving capabilitiesOutstanding communication, interpersonal and presentation skillsCapability to mobilize plans around key workstreams and drive change in a strategic mannerWhat we offer:An exciting job in a globally active companyMentoring: You can expect intensive support and qualified feedback from one of our mentors during your inductionTraining: A comprehensive training program within our Global Client Delivery Academy and a variety of other training options in our comprehensive learning portalWork-life balance: Working time account, flexible working hours and hybrid workingFurther development: Excellent growth and career opportunities at local & international levelTogetherness: Working together in a dynamic, global environment characterized by team spirit and an appreciative atmosphereA high degree of responsibility with the market leader in the industry with one of the largest product portfoliosFlat hierarchies, an open corporate culture and a very pleasant working atmosphereModern office in a central location with state-of-the-art infrastructure#LI-SR2
#LI-HYBRIDAdditional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)
About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit Want to keep up with our latest updates?Follow us on: | | |
Our commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the
Read Less
