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NICE
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  • Principal Software Architect  

    - Southampton
    At NiCE, we don’t limit our challenges. We challenge our limits. Alway... Read More
    At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for a talented Architect and Software Developer to join our team. You must: Be able to communicate effectively, including via email, instant message, phone, and video conferencing tools. Be fierce in your pursuit of product quality. Be an excellent problem solver with an active interest in the latest design and development tools and technologies. Be knowledgeable and enthusiastic about process. How will you make an impact?   You will be responsible for: Owning the architecture, and carrying out design, implementation, and developer-level test, of server, and interface components, using C#, in Cloud-based, multi-threaded, multi-server environments. Leading technical decisions on architectural direction using a collaborative, team-based approach. Ensuring the architecture takes into account the concerns of security, scalability, compatibility, and maintainability. Performing testing of your work, fixing defects, and helping to resolve customer support cases. Ensuring that the team adheres to the architectural direction and standards. Mentoring and coaching team members in architecture practices and issues. Liaising with Product Management during planning sessions. Have you got what it takes?  Solid experience developing applications in C# using Visual Studio/Visual Studio Code. Proven track record of breaking down complex market requirements into secure, scalable and resilient system designs. Experience with multi-tenant cloud solutions. Experience working in collaborative multidisciplinary teams. Experience creating maintainable code and using source control solutions such as DevOps, GIT or similar. Experience of unit testing, code reviews, and other product quality disciplines. Solid understanding of the principles of network security, authentication, and authorization. Experience of working with databases using Entity Framework or similar. Good knowledge of SOLID principles. Experience creating RESTful APIs and ensuring API extensibility. You will have an advantage if you also have: Security best practice (OWASP top ten) Azure SQL Server DevOps, Pipelines, TeamCity Windows services What’s in it for you? Learn more about the Benefits at NICE Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. #LI-Hybrid Read Less
  • Senior DevOps Engineer(Night Shift)  

    At NiCE, we don’t limit our challenges. We challenge our limits. Alway... Read More
    At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about?  The DevOps Engineer works as an integrated part of a software engineering team with specific focus on facilitating and building automated pipelines for continuous delivery of the team's deliverables with guaranteed production-level quality and supportability.​ 
      How will you make an impact?  Defining and developing continuous integration and deployment pipelines  Building Infrastructure as Code  Coordinating build and release activities with other stakeholders  Managing day to day operations of release pipelines, build tools, and source control software and resources  Troubleshooting & responding to downtime, performance degradation and outside attacks  Performing ongoing maintenance and upgrades of DevOps systems (Production & non-production)  Identifying, researching, and prototyping new technologies to improve DevOps processes  Have you got what it takes?   Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.​  1-3 years of experience as a contributor on a software development team  Experience working with distributed source control systems, preferably with GitHub or BitBucket  Experience writing scripting languages, such as Python, Perl, Powershell  Deep knowledge and understanding in one or more of the following areas:  -Database Administration (Structured and/or unstructured, Indexing, Performance Tuning, Backup and restore, data lifecycle management, scaling)  -Layer 2 and Layer 3 Networking Administration (DNS, SSL/TLS, Load Balancing, IPv4 Sub netting, Firewalling, etc.)  -Voice Over IP administration (Signaling, Encoding/Decoding; Protocols like Media Gateway, RTC, SIP; Security, Border Controllers; QoS, LCR)  -Operating Systems (Linux/Windows, Virtualization, Containers, Imaging, Orchestration, Storage types & performance, Monitoring, Capacity Planning)  You will have an advantage if you also have:  Experience with Artifactory  Experience with Release Pipeline tools such as Concourse, Thoughtworks Go, Octopus, Hive, ElectricFlow, or Xebialabs  Call center and telecom experience  Familiarity with CI automation tools, such as CircleCI, Jenkins, or Bamboo, TFS Build  Familiarity with Docker containers and Docker-based Microservices  Familiarity with infrastructure automation tools such as Chef, Puppet, Ansible, or CloudFormation  Familiarity with Amazon AWS services  What’s in it for you?  Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!  About NICE   NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.  Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.  NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Requisition ID: 
    Reporting into: Manager, DevOps
    Role Type: Individual Contributor  About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Read Less
  • Security Engagement Manager  

    - Southampton
    At NiCE, we don’t limit our challenges. We challenge our limits. Alway... Read More
    At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.We are seeking a highly skilled and security-focused professional to serve as the UK Sovereign Security Engagement Manager. This role will act as the primary liaison between UK Sovereign technical security teams and our customers, ensuring transparency, trust, and proactive communication regarding the security posture of UK Sovereign environments.The position will include responsibilities for vulnerability remediation tracking and reporting in a Plan of Action and Milestones (POAM) format — a structured method that documents identified security vulnerabilities, planned remediation steps, responsible parties, and target completion dates, ensuring accountability and progress tracking. How will you make an impact?  Security Posture Assessment: Collaborate closely with UK Sovereign technical teams to understand and assess the current security posture of environments. Vulnerability Reporting: Maintain and present vulnerability remediation status in a structured POA&M format, tracking progress against agreed timelines. Security Alerts: Identify and report potential security alerts to customers in accordance with contractual and compliance requirements. Customer Reporting: Prepare and deliver monthly security status updates to customers, including progress on scheduled remediation items. Information Translation & Communication: Gather detailed technical information from engineering and security teams, then convert and filter it into clear, concise, and structured updates that are accessible to both technical experts and non-technical stakeholders. Action Tracking: Capture customer feedback and action items during meetings, ensuring timely follow-up and resolution by technical teams. Compliance Alignment: Ensure security posture and remediation activities align with frameworks such as Cyber Essentials Plus, PCI DSS, ISO 27001, SOC 2 Type II. Remediation Oversight: Monitor and track remediation activities, ensuring alignment with agreed timelines and compliance requirements. Stakeholder Communication: Serve as the trusted point of contact for customers on all matters related to security posture, vulnerabilities, and remediation. Stress Management: Operate effectively in high-pressure, demanding situations, maintaining professionalism and clarity. Growth & Leadership: As the role expands, provide mentorship and leadership to additional team members. Have you got what it takes? Citizenship & Clearance: UK citizenship and ability to pass SCC clearance. Technical Expertise: Strong technical understanding of security principles, practices, architecture, and vulnerability management. Compliance Knowledge: Familiarity with Cyber Essentials Plus, PCI DSS, ISO 27001, SOC 2 Type II, and similar standards. Communication Skills: Exceptional verbal and written communication skills, with the ability to tailor complex technical concepts for both technical and non-technical audiences. Customer Relations: Proven experience in customer-facing roles, ideally within security or technology sectors. Problem-Solving: Ability to work collaboratively to resolve issues under tight deadlines. Organizational Skills: Strong ability to prioritize, manage multiple tasks, and meet deadlines. Managerial Experience: Previous leadership or management experience is advantageous. Integrity and discretion when handling sensitive information. Resilience and adaptability in dynamic environments. Proactive and self-motivated with a commitment to continuous improvement. You will have an advantage if you also have: Professional certifications in cybersecurity (e.g., CISSP, CISM, ISO 27001 Lead Auditor). Experience working with UK Sovereign or government environments. Familiarity with POAM processes What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 9477
    Reporting into: Director, Cloud Information Security and Architecture
    Role Type: Individual Contributor #LI-HybridAbout NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Read Less
  • Senior QA Automation Engineer  

    - London
    At NiCE, we don’t limit our challenges. We challenge our limits. Alway... Read More
    At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what’s the role all about? The Senior Automation Engineer develops tests and maintains the NiCE CXone software platform. Key responsibilities include all tiers of the NiCE CXone technology, including (but not limited to) Test design and test Strategy for NiCE CXone products and features test automation, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes.  How will you make an impact?  Serves as the senior QA professional in the R&D group Committed to the quality of the released content Reviewing new designs, challenging them to detect potential quality concerns, and proposing ways to address them Take an active role in-process inspection and improvement Actively track the team’s tasks, analyze the testing needs and define QA activities and ownership Plan, define and execute tests as part of the team’s QA related activities Continuously analyze and challenge existing testing coverage (manual and automatic tests) Monitor the test and production environments Write and maintain E2E automated tests Have you got what it takes? At least 4 - 7 years of experience in QA/Automation positions The wide perspective of complex product solutions (business, technical, architecture) Experience in test design and execution for complex systems (manual and automatic). Deep understanding of QA methodologies Comprehensive experience working in an Agile development process Hands-on experience in Playwright, Java/JS or other OO language. Experience with writing SQL queries Fluent in English Team player Experience with AWS Experience with SDLC of SaaS products Hands-on experience with automated testing tools both for UI and APIs testing Enjoy NiCE-FLEX!  At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.  Requisition ID: 9630
    Reporting into: Director, Engineering.
    Role Type: Individual Contributor. #LI-HybridAbout NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Read Less
  • Connectivity Engineer  

    At NiCE, we don’t limit our challenges. We challenge our limits. Alway... Read More
    At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what’s the role all about?As the Solutions Engineer, Connectivity, you will be an active participant in the NiCE CXone presales effort. You will interface directly with end users to conduct a thorough discovery process, gathering requirements which facilitate the engineering of voice and data interconnections. These connections enable customers or their partners to use our software platform. After customers have confirmed interest in using NiCE CXone applications, you will be engaged to finalize the design components for voice and data services. You will also interface with existing customers who require connectivity revisions or upgrades. How will you make an impact?   Providing direct support to NiCE CXone sales and customer service organizations for pre- and post-sale connectivity engineering needs Attain a mastery-level knowledge of the voice and data services available through NiCE CXone Be able to communicate their full functionality and interconnection requirements to customers and their vendors. Developing solutions for a wide range of complex applications; solutions are imaginative, thorough, practical and consistent with the organizations' objectives. Thoroughly document proposals for standard and customized services. Prepare detailed project plans and order summaries for presentation to end users and their partners. Approving designs for sale upon customer acceptance Acting as an escalation point to resolve vendor hardware, software and application problems associated to the products and services recommended Acting as a mentor for Cloud Connectivity Engineers who need design guidance Organizing resources required to successfully accomplish projects and organizational goals Establishing and maintaining strong working relationships with various departments in and outside of the company, in order to ensure overall order coordination success Approximately 25% travel may be required Have you got what it takes? Bachelor’s degree in information technology or related field, or equivalent work experience required 6+ years Telecommunications Circuit Design Engineering or Analysis 4+ years in a Sales or Solutions Engineering role Demonstrated working knowledge of telecom principles and concepts Proven ability to effectively communicate verbally and in writing, together with industry personnel, vendors, sales, service delivery and engineering personnel Requires a broad range of skills within a professional discipline to effectively perform complex assignments; demands familiarity with theories, concepts and network principles as well as applied knowledge of established procedures, policies and practices Highly organized, motivated and self-sufficient with a desire to win Strong customer service and technical support skills, coupled with problem-solving, trouble shooting skills, analytical and decision-making ability Advanced knowledge in architecture design and configuration of a wide array of networking and equipment including, OSI model service design with strong emphasis on Ethernet and IP architectures, VoIP Network protocols and designs (SIP, MGCP, SBC, etc), IP4 and IPv6 addressing Proficiency with Microsoft Office products: Excel, Word, PowerPoint and Microsoft Visio You will have an advantage if you also have: Prior experience presenting solutions to stakeholders at all levels, both in virtual and face-to-face environments Prior experience with provisioning of Dedicated TDM and IP services Prior experience in building switching and routing translations for customer or carrier facing connections Prior experience with installation and implementation of telephony related equipment such as PBXs, Routers, Firewalls, Switches, etc What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Requisition ID: 9603 Reporting into: Director, Solution Engineering, Platform Role Type: Individual Contributor  #LI-RemoteAbout NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Read Less
  • Manager, Cloud Operations  

    - Southampton
    At NiCE, we don’t limit our challenges. We challenge our limits. Alway... Read More
    At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.In today’s dynamic and fast-paced cloud landscape, we are seeking a resilient and resourceful Manager, Cloud Operations to join our regional leadership team. This role demands a high level of agility and emotional intelligence to navigate a matrixed organisation, where priorities shift rapidly and collaboration spans across diverse teams and geographies. The ideal candidate thrives in ambiguity and is energised by solving complex problems in chaotic environments. You will be expected to proactively engage with stakeholders across Cloud Operations and Professional Services, breaking down silos to drive operational excellence and customer success. Your ability to build trust, influence without authority, and maintain composure under pressure will be key to your success. The ideal candidate will lead a local team of Cloud Infrastructure Engineers, NOC Engineers, and Information Security Engineers based in the UK and EU. This role will focus on day-to-day operations and execution of regional tasks while collaborating with global CXone teams on shared goals. Reporting into the Regional Director of Cloud Operations, this role offers a unique opportunity to shape regional strategy, optimise delivery, and foster a culture of resilience and accountability. How will you make an impact? Provide hands-on technical guidance and operational leadership to the UK and EU cloud platforms and infrastructure teams to ensure smooth and reliable service delivery. Manage a team of cloud engineers, NOC engineers, and information security engineers within the EMEA region, promoting teamwork, professional development, and strong individual performance. Act as a key point of contact between EMEA-based teams and global stakeholders, ensuring regular communication and progress tracking on shared initiatives. Support the delivery of high-quality cloud infrastructure services by maintaining uptime, security, and performance standards in the EMEA region. Assist in maintaining monitoring, alerting, and cost-optimization tools and processes to improve system reliability and performance. Collaborate with global delivery teams in the US to identify opportunities to take on delivery tasks from EMEA and contribute to improving customer satisfaction and delivery timelines. Work with CXone engineering teams in the UK, US, Philippines, and Pune to assist in troubleshooting and resolving infrastructure issues. Maintain strong internal and external communications, keeping stakeholders informed and engaged. Track and report on team performance using KPIs, providing regular updates to senior leaders. Serve as the first point of escalation for technical issues within your team and help resolve or escalate as appropriate. Plan, organize, and prioritize tasks and respond to critical situations effectively. Contribute to the team knowledge base, document solutions, and support the onboarding and development of team members. Assist with performing changes to production environments and escalate issues when necessary to ensure timely resolution. Help coordinate cross-functional efforts within the EMEA team, supporting operational goals and project execution. Assist with hiring and managing team members' performance and development, in collaboration with HR and senior management. Have you got what it takes? 6–8 years of progressive experience in cloud operations or infrastructure support, including people management or team lead responsibilities. Experience managing teams of 5–15 employees across infrastructure and support functions. Working technical knowledge of cloud platforms (Azure, AWS); relevant certifications are a plus. Familiarity with monitoring and observability tools (e.g., AWS Monitor, Prometheus, Grafana, Elasticsearch). Understanding of NOC operations, DevOps practices, and system administration. Practical experience with databases and data management is a plus. Knowledge of ITIL processes and general IT service management frameworks. Strong verbal and written communication skills; able to communicate clearly with technical and non-technical stakeholders. Proactive problem-solver with strong ownership of issues from start to finish. Willingness to work flexible hours in response to critical production issues. Collaborative mindset and ability to build strong working relationships across teams and regions. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 9399
    Reporting into: Director. Cloud Operations Role Type: Manager About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Read Less
  • Solution Sales Executive  

    - London
    At NiCE, we don’t limit our challenges. We challenge our limits. Alway... Read More
    At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what’s the role all about? The primary role of the Subject Matter Expert (SME) is to provide sales and Go to Market (GTM) support to facilitate and drive increased adoption of the NICE Compliance solutions (Communication capture/recording, Communication Archive, and Markets and Communications Surveillance) with the Financial Markets sector . The Subject Matter Expert (SME) is responsible for understanding the financial services market and highlighting key regulations, business processes and opportunities across the trading lifecycle. How will you make an impact?   Analyze and report on market opportunities that arise and detail how NICE can potentially address the opportunity Work closely with the sales teams ensuring continued revenue growth within the market segment as well as supporting sales will all new opportunities Deliver value in the area of trading/markets compliance as well as improvement and business transformation within trading operations, leveraging knowledge of industry best practices and proven practices using NICE solutions. Deliver solution ideas that create measurable value and leverage clients’ investment in NICE technology thereby improving ROI as well as profit for NICE Interact with Industry bodies to understand the challenges and changes in the regulation landscape and document how the changes will affect customers. Constantly interact with our customers, in the role of trusted advisor, helping educate them around our solution offering while also spending time with them to understand their evolving challenges and react as needed from that education Have you got what it takes?  Minimum of 8 years of communications and/or trade compliance experience / detailed understanding of the trade operations within various markets; ideal candidate will come from a leadership role within diverse banking/trading environments and/or a trade floor consulting firm or trading technology company. Subject matter expertise in the areas of trading compliance, trade execution processes, trading operations; working knowledge of but not a focus on technical infrastructure. Business development experience focused on enterprise/SaaS solutions within Financial Services. Excellent verbal and written communication and presentation skills. Must be willing to travel as/when required Knowledge and Skills: Ability to partner and align with clients delivering added-value in every touch point of the relationship.  Ability to partner internally with the Compliance Product team to advocate for enhancements and new solutions to maintain high customer satisfaction and grow the Compliance business. Ability to contribute to a high performance team. Ability to engage proactively with clients and individuals with a strong focus on excellence – high level of accountability at the individual level; service and support that exceeds client needs; recognition of employee contributions to drive individual and team performance. Self motivated to strive for professional excellence in all aspects of work.  “Can-Do” attitude and approach. What’s in it for you? Learn more about the Benefits at NICE Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. #LI-Hybrid Read Less

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