At NHS Property Services, we believe our people are our greatest asset. That’s why we’re committed to creating a workplace where everyone feels valued, supported, and empowered to thrive. Our People Strategy - Get, Grow, and Keep Great People, is all about building a values-driven culture where colleagues and customers are at the heart of everything we do.
We have a permanent Support Services Team Leader role to join our team based at Batley Health Centre PFI with a requirement to travel to the sites. This is a mobile, portfolio-based leadership role requiring travel across allocated sites.
£14.06 per hour, £27,486.00 per annum, pro-rata37.5 hours per week3 week rota, working Monday to Friday:Week 1 07:00-15:00, Week 2 10:00-18:00 Week 3, 12:00-20:00DBS check will be conducted, Driving licence is required. Company van and fuel provided (business use)
Key Responsibilities
As a Support Services Team Leader, you will supervise and support a team of Frontline FM colleagues within a dedicated patch of properties. The role will involve completing rota’s and ensuring that administrative duties are carried out. You may also be involved in the recruitment of Frontline Colleague’s, as well as liaising with your customers, tenants, contractors. Some of your time will consist of planning and allocating work and checking that all duties have been carried out correctly and to the required standard.You will manage your own time, splitting your time between each of the properties within your patch of colleagues and working from home. Ensuring that you are on hand and there to support our colleagues and customers where required.This is a varied role, which requires someone with a background of supervising colleagues, ideally within a Facilities Management role.
You will be joining a team of 8 Team Leaders, where teamwork and collaboration are keyResponsible for leading up to 16 frontline colleagues working across shifts between 09:00 and 20:00Office-based days are dedicated to team collaboration; outside of these, you will manage your own time across sites and remote workingSupported through bi-weekly 1-to-1s and monthly check-ins to help plan priorities and workload effectivelyComplete any reports or paperwork associated with the role, including but not limited to, timesheets verification, absence records, annual leave information, stock order forms & Health & Safety auditsUndertake the rostering of staff and ensure all absences are appropriately coveredResponsible for the recruitment of staff, undertake their appraisal and monitor personal development. Undertake one to ones and appraisalsRecruit, induct and where appropriate train new employees or less experienced staff in accordance with training requirementsManage a delegated budgetUndertake all planned and reactive ad hoc surveys/audits as necessary to manage the business performanceLiaise with your customers, tenants, contractors, and service users to understand day to day service pressures and coordinate any required response, providing professional advice and information where appropriateCreating and managing purchase orders and timesheetsWe also offer; 27 days holiday not including bank holidays, access to grouppersonal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, training and development opportunities andNHS discounts.
To be considered for this role you will have:
Either City and Guilds level 3 cleaning and support services or equivalent demonstrable experienceWorking knowledge of Health and Safety requirementsExperience of managing or supervising a teamStrong customer service skillsStrong administrative skillsEducated to NVQ2 level equivalent knowledge or experience
Where you’ll be
Batley Health Centre PFI (administrative and collaboration base)
What we can offer you We understand how important life is outside of work so, as well as a competitive salary we will also offer: 27 days annual leave+ 8 days bank holiday with the option to buy additional weeks leave. A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities. Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework. SMART Pension contribution into which the company will contribute up to 6% A range of flexible benefits, including NHS retail discounts and Cycle to Work Scheme. We have a great Colleague Assistance Programme and offer support for all areas of life.
An organisation with a purpose
We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it’s important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.
At NHS Property Services, we’re committed to creating an inclusive workplace where everyone can thrive. We welcome applications from disabled people and will make reasonable adjustments throughout the recruitment process and in the workplace to support your needs. If you require any support or adjustments, please let us know we’re here to help
We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.
Check out more about Life at NHSPS on our LinkedIn page!
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