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NHS Business Services Authority
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  • Senior Health and Safety Advisor (Compliance) - Newcastle Upon Tyne, N... Read More
    Senior Health and Safety Advisor (Compliance) - Newcastle Upon Tyne, NE15 8NY Salary: £47,810 to £54,710 a year Contract: Permanent Working Pattern: Full-time, Flexible working, Compressed hours Reference Number: G  Job summary
    We have an exciting opportunity for a Senior Health and Safety Adviser (Compliance) to join our People Team at the NHSBSA. Our reputation as a partner of choice to the NHS is built on our people - they are our greatest asset and at the heart of everything we do. The safety and safeguarding of our colleagues and customers is a key priority, and this role will support the People Safety and Safeguarding Lead in developing and delivering a refreshed approach in these areas to deliver our responsibilities.
    You'll be joining us at a pivotal moment as we launch our Safety, Safeguarding and Wellbeing Strategy. We're looking for a passionate and experienced health and safety professional who's ready to help bring this strategy to life. This is more than a compliance role - it's a chance to influence and embed a proactive safety culture where everyone plays a part in keeping people safe.
    You will lead on the development and implementation of robust compliance frameworks that support our commitment to creating a safe working environment. You'll play a key role in embedding a proactive safety culture and advancing our progress toward ISO 45001 accreditation.
    What do we offer?
    27 days leave (increasing with length of service) plus 8 bank holidays Flexible working Hybrid working model Career development Active wellbeing and inclusion networks Excellent pension NHS car lease scheme Access to a wide range of benefits
    Main duties of the job
    What You'll Be Doing:
    Lead health and safety compliance activity across multiple sites and services (this may involve travel to our other sites on occasion) Advise senior leaders and stakeholders on regulatory requirements and best practice. Support strategic programmes covering Health, Safety, Psychological Risk, Critical Incident Support, and Safeguarding. Drive continuous improvement through audits, risk assessments, and incident reviews. Champion innovation and cultural change in how we manage safety and risk. Contribute to our journey towards ISO 45001 accreditation.
    About us
    Here at the NHS Business Services Authority (NHSBSA), what we do matters.
    We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.
    We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.
    As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
    We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
    We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
    Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
    Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
    We are people connected to care.
    Job description
    Job responsibilities
    As Senior Health and Safety Adviser (Compliance), this role is accountable for supporting the People Safety and Safeguarding Lead in developing a new approach to Health, Safety and Safeguarding within the NHSBSA, leading the transformation and alignment of our health, safety and safeguarding strategic agendas to meet the rapidly evolving needs of the organisation and the changing people safety risks we face. Working with the Lead, you will design a new approach to all safety issues which effectively manages the emerging risks the organisation is facing and ensure compliance with health, safety and safeguarding legislative requirements, protecting the health and wellbeing of colleagues and customers.
    You will be responsible for leading and managing the compliance aspects of the NHSBSAs H&S Management System, ensuring effective identification and management of all compliance related risks, and delivery of a comprehensive advisory service as it relates to the management, and control, of related risks.
    You will work alongside the Senior Health and Safety Adviser (People) ensuring a joined-up approach across all aspects of health and safety management including development and maintenance of the H&S Management System.
    You will lead the design, implementation, management and monitoring of compliance activity within the H&S Management System, working collaboratively with key stakeholders and colleagues to enable their understanding, responsibility and delivery of robust health and safety practices across their business areas.
    You will be forward thinking, innovative, have well developed communication and collaboration skills, and take an evidence-based approach, driving improvement. The aim is to create a culture where health and safety is the responsibility of all colleagues in effectively managing risk and ensuring compliance with legislative requirements, whilst safeguarding the health and well-being of our workforce and customers.
    Accountabilities:
    Support the People Safety and Safeguarding Lead to develop a new approach to Health, Safety and Safeguarding within the NHSBSA, leading the transformation and alignment of our health, safety and safeguarding strategic agendas to meet the rapidly evolving needs of the organisation and the changing safety risks we face. Design a new approach to all safety compliance issues which effectively manages organisational risk and ensures compliance with health, safety and safeguarding legislative requirements, protecting the health and wellbeing of colleagues and customers. Work in partnership with the Senior Health and Safety Adviser (People), to develop, implement and maintain an integrated H&S Management System, aligned to the requirements of the appropriate professional framework and standards, ensuring an organised and systematic approach to health and safety management, legal compliance and continual improvement. Develop, implement and monitor progress of the new strategy as it relates to the management of people risk, including setting appropriate objectives and targets, aligned to the NHSBSA Strategy (in partnership with key internal and external stakeholders). Ensure these strategies take into account best practice, government mandates, strategies and targets, national key initiatives and local plans and objectives to ensure that the NHSBSA meets its statutory obligations in respect of the full range of associated legislation with regard to health, safety and safeguarding, including appropriate arrangements for monitoring, consultation, involvement and reporting. Establish and manage a proactive support and advisory health and safety service, as it relates to compliance risk, to the organisation. Provide subject matter professional expertise, interpretation and support to all managers on all matters relating to safety issues including statutory and mandatory requirements, Government and NHS policy and terms and conditions, as well as best practice within these fields. This will include interpreting and assessing the implications of pending legislation, and government mandates. Work in partnership with the Estates Team and Commercial Team to transform the approach to managing property and facilities management related safety risks, including the creation of robust and comprehensive audit, governance, contract management and reporting arrangements to ensure clarity on responsibilities, reporting and escalation of any identified risk, including COSHH, Contractor Management, working at height, asbestos, water hygiene etc. Lead on managing compliance with, and reporting arrangements for, externally accredited audit and review programmes, ensuring risks are identified at an early stage and remedial actions put in place. Design, coordinate and monitor a robust internal health and safety audit and review programme in partnership with key stakeholders and external suppliers and partners. Ensure compliance risks are identified at an early stage and appropriate interventions put in place, including liaison with other key stakeholders such as Estates and operational colleagues. Ensure that effective risk assessment and control measures are in place to keep colleagues and customers safe when on-boarding or developing new services, and work in partnership with the Estates Team and other relevant teams to ensure the design of effective services and roles which minimise property and facilities management safety related risks. In partnership with the Senior Health & Safety Advisor (People) design a comprehensive impact assessment process for health, safety and safeguarding that will include establishing a robust engagement framework to be used and monitored at every stage of service review and redesign. Collaborate with and influence relevant managers to ensure all services are assessed against their impact on safety and ensure that all new services are compliant. Lead the research and development of safety related policies, procedures and guidance that are consistent with statutory and mandatory requirements and codes of practice, national initiatives, and best practice. Monitor, evaluate and review these policies for impact and effectiveness. Establish, maintain and review appropriate data sets in relation to property and facilities management related safety, working collaboratively with the Estates Team, suppliers and contractors, and People Data Team. Monitor, analyse and report progress and activity to internal stakeholders including the Leadership Team and Board, and external bodies where required (e.g. Health and Safety Executive, Department of Health and Social Care) in a timely manner in accordance with an agreed reporting timetable. Establishing and maintaining strong working relationships with internal and external stakeholders e.g. internal corporate and operational teams, regulatory bodies, trade unions, legal representatives, and NHS Resolution. Make recommendations for change/improvement activity where required to manage risk and ensure compliance with statutory obligations. Ensure a thorough investigation of accidents, incidents and near-misses, coach colleagues to enable their full participation, and recommend and monitor implementation of any actions required (using a lesson learned approach). In addition, responsibility for ensuring accidents, incidents and near misses are reported to appropriate regulatory bodies in line with legal requirements, and that any enforcement notices are dealt with appropriately. Working collaboratively with the Estates Team and external providers including Facilities Management suppliers to integrate health and safety considerations into the approach to identify and respond to property and facilities management related safety risks and management of risk. Working collaboratively with the Environment and Sustainability Team to integrate health and safety considerations into the organisations commitment to environmental responsibilities. Manage the Health and Safety Adviser, supporting colleague development and performance, and setting and monitoring personal objectives. As a senior member of the Safety and Safeguarding Team, enable the team to develop and grow their internal confidence and capabilities through an inclusive and compassionate leadership approach. The team will be the subject matter experts on safety and safeguarding within the NSHBSA and will continually be looking for creative and innovative ideas to support the design and continued transformation of these areas. Develop, manage and monitor Health, Safety and other safety-related Committees, Groups and Networks across the NHSBSA which meet consultative and engagement legal requirements, representing union and non-union members, to embed collaborative joint-ownership of health and safety, reporting compliance and effective management of identified risk (compliance). Develop relevant terms of reference, roles and duties, set agendas, provide reports and papers to chairs, members and the Leadership Team. Lead the design, delivery, reporting and evaluation of health and safety training and associated training plans (property and facilities management related safety risks) and work collaboratively with the Organisation Design and Development Team to implement this. Lead the creation and communication of information, awareness campaigns, and training in relation to all property and facilities management related safety issues, ensuring a continuous programme of communications.
    For a full list of responsibilities, see the attached job description.
    Person Specification
    Qualifications
    Essential
    NEBOSH Diploma (or equivalent) and Graduate IOSH (Institution of Occupational Safety & Health) or above (or significant equivalent experience).
    Desirable
    Lead Auditor qualification
    Personal Qualities, Knowledge and Skills
    Essential
    Comprehensive understanding of the relationship across health, safety and wellbeing, and in particular knowledge of the impacts/risks associated with different working arrangements - office, home working, and hybrid working. In-depth knowledge, and application of, employer's statutory responsibilities in the workplace, i.e. DSE, Manual Handling, First Aid, etc. Knowledge of health and safety issues linked to property and facilities managements - COSHH, Contractor Management, Working at Height, Asbestos, Water Hygiene etc. Knowledge of health and safety issues linked to supplier and contractor management, and commercial implications. Excellent management and leadership skills gained from previous experience Ability to use evidence-based practice to develop new solutions to meet changing business need Good analytical and problem-solving skills Advanced communication and influencing skills to establish trusting working relationships with leaders, colleagues and external organisations Able to use initiative, multi-task and prioritise diverse workload and work to deadlines Competent IT skills e.g. word processing, designing and maintaining spreadsheets, designing Powerpoint presentations Advanced training and presentation skills Ability to maintain confidentiality and deal with difficult situations in a sensitive manner Evidence of on-going Continuing Professional Development.
    Desirable
    Car driver
    Experience
    Essential
    Significant experience in a health and safety advisory role in a large, complex organisation Experience of continually improving health and safety effectiveness and efficiency Experience in planning and project delivery, with ability to deliver projects on budget and on time with benefits realised Experience of data analysis, producing and presenting reports, Annual Reports, and other official documentation to a high standard Experience of carrying out audits and inspections. Experience of designing, delivering and evaluating training courses. Experience of producing and presenting reports, Annual Reports, and other official documentation to a high standard.
    Desirable
    Experience of leading a team and managing their continuous development Experience of translating strategies into actionable plans at local or organisational level Experience of creating, maintaining and managing an externally accredited Health and Safety Management System. Experience of working with Estates and Commercial Teams and suppliers on property and facilities management related safety in respect of risk management, Knowledge of governance and assurances arrangements as they pertain to health, safety and wellbeing.  **** When applying for this role, please read the Supporting Documents on the apply page. *** Read Less
  • Caseworker - Bolton  

    - Bolton
    Caseworker - Bolton, BL6 4SD Salary: £27,485 to £30,162 a year Contrac... Read More
    Caseworker - Bolton, BL6 4SD Salary: £27,485 to £30,162 a year Contract: Secondment Working Pattern: Full-time, Part-time, Flexible working Reference Number: G  Job summary
    We are looking for enthusiastic and motivated Caseworkers to join the Provider Assurance Teams on a secondment/fixed term basis. We are inviting applicants from all locations with the opportunity to work remotely. These roles play a key part in the success and on-going development of this service. This role is national and may require occasional travel. This is a joint recruitment for the Caseworker role across Dental, V&I, Ophthalmic, Operations and Pharmacy.
    Please note all contact is made via our TRAC recruitment system. Please check your account regularly. If you are shortlisted for interview you will be required to provide proof of ID and the right to work in the UK.(Please refer to attached guidance documents for further details). Failure to bring the required proof will mean that we may be unable to proceed with your interview.Please ensure you provide full contact details, including email address or telephone number for each referee.
    The NHSBSA is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.
    What do we offer?
    27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model Career development Active wellbeing and inclusion networks Excellent pension NHS Car lease scheme Access to a wide range of benefits and high street discounts!
    Main duties of the job
    This exciting role requires someone who is a positive, self-motivated individual.
    You will have the skills to interrogate existing and new systems, to analyse data and contribute to the production of high quality reports. You will deliver these reports in a user friendly format for the use of our stakeholders.
    This is a role which will continue to develop and evolve in line with Primary Care Services growth strategy.To be effective in this role you will need to:
    Display strong communication and interpersonal skills and the ability to interact with customers and stakeholders in a calm, confident and professional manner. Make robust decisions based on sound analysis and understanding of data sets. Be able to deal with sensitive and confidential data. Develop an advanced understanding of service specifications and requirements. Be able to deal with change positively in a fast moving environment. Have a strong team work ethic as well as the ability to work using your own initiative.
    A cover until 4.30pm is required within the V&I team. *Please note this is subject to change depending on business needs.
    There is an expectation that flexibility will be required with working hours and with the potential for offsite travel and occasional overnight stays.
    About us
    Here at the NHS Business Services Authority (NHSBSA), what we do matters.
    We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
    Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
    As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
    We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
    We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
    Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
    We are people connected to care.
    Job description
    Job responsibilities
    In this role, you are accountable for
    1. Ensuring all casework is carried out in accordance with Governance frameworks, policies and procedures ensuring that accurate and timely records of activities are maintained.
    2. Self-managing and planning your own workloads to ensure optimally effective outputs.
    3. Collating and interpreting data obtained from records, other business areas and stakeholders.
    4. Identify contractors or activities for each review exercise as part of a defined sampling process.
    5. Manage review exercises and coordination of authorized overpayment recoveries.
    6. Understanding and interpreting regulations and guidance and analyzing data to enable well informed evidence-based decisions to be made, referring exceptional risks and issues to Provider Assurance Lead7. Producing reports on casework and associated activity including recommendations for further action in preparation for review meetings.
    8. Liaising with relevant internal and external stakeholders to discuss cases.
    9. Communicates effectively in writing and on the telephone with internal/external stakeholders, resolving queries and answering enquiries to provide an excellent level of customer service. Where necessary, conducts research/obtains information to resolve queries.
    10. Accurately collect and collate, analyse and report information in a timely manner.
    11. Contacting Primary Care Contractors and the wider NHS to discuss report content, potentially dealing with confrontational situations with a professional and productive approach.
    12. Contributing towards the preparation of accurate and valid workload plans.
    13. Contributing to the ongoing review and development of our casework operations, ad hoc audits and other quality assurance activities as required.
    14. Ensuring your objectives are developed and owned that, in turn, fully support the service objectives.
    16. Be accountable for your performance and development. Agree realistic targets, monitor and evaluate your achievement, with timely constructive feedback.
    17. Make effective and timely use of all relevant HR policies to support performance management and implement policies in accordance with the values and capabilities promoted by the organization.
    Person Specification
    Qualifications
    Essential
    oMinimum of 5 GCSE's (or equivalent) at Grade C or above, including English and Mathematics, or can demonstrate equivalent work experience or further education
    Desirable
    NVQ level 3 or equivalent in a relevant discipline
    Personal Qualities, Knowledge and Skills
    Essential
    oIT literate in Microsoft packages, able to use database, word processing, spread-sheet and presentational packages to enable accurate analysis and reporting oUnderstanding of best practice when collecting, managing and presenting data and other information oAble to produce reports and operational information oUnderstanding of best practice when collecting, managing and presenting data and other information o Data validation, analysis and interpretation o Understanding of the Information Governance principles, including the Data Protection Act
    Desirable
    oUnderstanding of policy and procedures o Understanding of Primary Care Contractors supporting regulations and policies oUnderstanding of the data, systems and operations underpinning the payment Primary Care Contractors
    Experience
    Essential
    oSignificant demonstrable experience in a post involving data collection, validation and analysis oExperience in personally resolving complex queries oExperience of working to strict guidelines and deadlines oExperience of working in a customer service environment
    Desirable
    oExperience of using Case Management systems oWorked in NHS or similar large organisation  **** When applying for this role, please read the Supporting Documents on the apply page. *** Read Less
  • Data Analyst Apprentice - Newcastle Upon Tyne, NE15 8NY Salary: £24,93... Read More
    Data Analyst Apprentice - Newcastle Upon Tyne, NE15 8NY Salary: £24,937 to £26,598 a year per annum Contract: Fixed term Working Pattern: Full-time Reference Number: G  Job summary
    Interested in how data can shape the future of healthcare?Want to earn while you learn, gaining hands-on experience and a recognizedqualification in data analytics?Join the NHSBSA Data team and help turn NHS data into actionable insight. As aData Analyst Apprentice, you'll be part of a collaborative, purpose-drivenorganisation that supports your growth and wellbeing. You'll work with experiencedprofessionals, learning to collect, analyse and present data that informs NHSdecision-making.This Level 4 Apprenticeship is a great chance to build a data career while making areal impact. You'll gain practical experience in coding, data science and statisticalanalysis, while developing key skills like communication, teamwork and problem solving.Eligibility criteria:o Not currently in full-time education or holding a similar/higher-level qualification inthis subject.o Must have the right to work in the UK and have lived in the UK/EU for at least threeyears.o Must currently reside in England (per government guidelines).What do we offer?- 27 days leave (increasing with length of service) plus 8 bank holidays- Flexible working (we are happy to discuss options such as compressed hoursor reduced hours)- Flexi time- Hybrid working model- Career development- Active wellbeing and inclusion networks- Excellent pension- NHS Car lease scheme-Access to a wide range of benefits and high street discounts!
    Main duties of the job
    As a Data Analyst Apprentice, you'll be involved in a wide range of activities to support our Data & Insight team. Your responsibilities will include:
    Working with large datasets, cleaning and analysing data Assisting in the production of reports, datasets and data products Ensuring data quality and reporting any limitations Using Business Intelligence tools to visualise and interpret data Applying programming languages like SQL, R or Python for data manipulation Communicating findings clearly to technical and non-technical audiences Upholding data security, governance and ethical standards Collaborating in team meetings and project groups Managing your own learning and development throughout the apprenticeship
    You'll also develop soft skills such as independent working, stakeholder engagement, and problem-solving, all within a supportive, multidisciplinary team.
    For a more detailed breakdown of the role and responsibilities please take a look at the job description attached to the advert. We welcome conversations about this opportunity, so please don't hesitate to reach out if you want to find out more.
    About us
    Here at the NHS Business Services Authority (NHSBSA), what we do matters.
    We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.
    We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.
    As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
    We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
    We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
    Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
    Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
    We are people connected to care.
    Job description
    Job responsibilities
    Job purpose The NHSBSA creates a wealth of valuable data from the over £100 billion of NHS spend that flows through our systems annually, our Data Teams transform this data into actionable insight, empowering people to make decisions. This is an exciting opportunity to work alongside highly skilled professionals while at the same time working towards a formal, industry recognised Level 4 Data Analytics qualification. This is an exciting opportunity to engage in a range of activities to support Data & Insight, from collecting data to providing insight to inform business decisions. You will learn how to interrogate data and how to provide analysis to both internal and external customers. You will learn about, and work in areas such as: Database Design Data Visualisation Cloud Platform Deployment Interpreting data Statistical analysis and other analytical techniques Data Science Coding Data Quality Big Data Data Structures Data Security, ethics, and Information Governance In additional to gaining practical experience, you will, by the end of the apprenticeship, have gained valuable experience in developing a range of soft skills such as: Learning how to work independently: managing your own time and work commitments/deadlines Learning how to be part of a team working together towards a shared goal. You will build and maintain productive working relationships across the organisation. Learning communication skills: preparing for, and participating in team meetings, and actively contributing to decision making. Working with stakeholders: understanding business needs, interpreting them, taking action, and presenting findings. Developing an understanding of the importance of data to an organisation, including how it is an asset and how it can be used to drive decision making. Learning the skills and techniques of problem solving and understanding the impact you can have on the organisation and beyond. You will be a member of a multi-disciplinary team, bringing together staff from various skills and disciplines. This role provides a real learning opportunity to apply knowledge and skills in a business setting.
    In this role, you are accountable for: 1. Working with large datasets, with an understanding of how to clean, process and analyse data. 2. Assisting in the production of analytical reports, datasets and data products 3. Ensuring the quality and accuracy of any data used to provide insight and report any data limitations. 4. Using Business Intelligence tools to interrogate, analyse and visualise data. 5. Use programming languages and tools for data manipulation, analysis, and visualization 6. Communicating findings effectively to technical and non-technical audiences 7. Ensuring data security, information governance and ethical principles are observed 9. Contributing effectively to team meetings and project working groups 10. Taking responsibility for maintaining your studies with a commitment to personal development
    In addition to the above accountabilities, as post holder you are expected to: 1. Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager. 2. Demonstrate NHSBSA values and core capabilities in all aspects of your work. 3. Foster an environment where your own and colleagues safety and well-being is promoted. 4. Contribute to a culture which values diversity and inclusion. 5. Comply with NHSBSA policies, procedures, and protocols as they apply to your role. Working relationships Responsible to: DDaT People Manager Key relationships and connections: Data team mentor Team members
    Person Specification
    Personal Qualities, Knowledge and Skills
    Essential
    Working under general direction whilst taking the initiative and responsibility for delivery of individual tasks. Pro-active approach to self-learning. Specialist knowledge consistent with expectations of the apprenticeship programme being studied.(level-4 Data analyst) Analytical and logical approach to problem solving Confident at data analysis and presenting data Ability to work on multiple activities in a changing environment Ability to develop and maintain effective team working and working relationships Good eye for detail
    Desirable
    An understanding of data reporting packages and tools
    Experience
    Essential
    Good oral and written communication skills Experience of analysing data and producing reports Experience of Microsoft Office packages such as Outlook, Word and Excel An inquisitive disposition In-depth understanding of data presentation issues
    Desirable
    Experience of using a Business Intelligence tool Experience of writing code such as SQL, R or python to manipulate and analyse data
    Qualifications
    Essential
    Minimum of 5 GCSE's including Maths and English at Grade C/4 or above Two A-levels or equivalent (including one of Maths, Economics, ICT, Computer Science)  **** When applying for this role, please read the Supporting Documents on the apply page. *** Read Less
  • Lead Technical Architect - Newcastle Upon Tyne, NE15 8NY Salary: £64,4... Read More
    Lead Technical Architect - Newcastle Upon Tyne, NE15 8NY Salary: £64,455 to £74,896 a year Contract: Permanent Working Pattern: Full-time, Flexible working Reference Number: G  Job summary
    Do you have significant experience and leadership in technical architecture utilising AWS cloud and a desire to make a difference? If so, the NHS Business Services Authority (NHSBSA) has an exciting opportunity for you to join us as a Lead Technical Architect (AWS).
    Our Digital, Data and Technology team design, develop, test, support and operate applications from our digital transformation projects to support patients, colleagues and the public. We deliver relevant and valuable services to millions of users with various needs and abilities.
    What do we offer?
    o 27 days leave (increasing with length of service) plus 8 bank holidays
    o Flexible working (we are happy to discuss options such as compressed hours)
    o Hybrid working model (we are currently working largely remotely)
    o Career development
    o Active wellbeing and inclusion networks
    o Excellent pension
    o NHS Car lease scheme
    o Access to a wide range of benefits and high-street discounts!
    We're working in a hybrid way, spending time at home and the office. This position can be based from either of our offices in Greater Manchester or Newcastle upon Tyne.
    We want to support people in their chosen careers and welcome applications from previously unsuccessful applicants who have waited at least six months before reapplying.
    Main duties of the job
    The growth and innovation provided by our cloud providers challenge us to think and rethink optimal solutions that drive down the cost whilst providing better services. To harness this capability, the Lead Technical Architect (AWS) is responsible for driving standards and pattern development to ensure consistency in designs that utilise AWS services, integrating a well-architected approach.
    You will work closely with both the AWS technical architecture community who are delivering technical designs on services, and cloud architects who are responsible for cloud infrastructure, to bring our cloud strategy to life. A strong and effective communicator, you will also be responsible for driving improvements and maximising the benefits brought by the AWS cloud through governance, peer reviews, mentoring, assurance of 3rd party developments and introducing processes that target continued improvements to quality.
    We're passionate about creating an environment that encourages learning and development. You'll be a vital part of our Architecture Community of Practice, sharing your experience, learning and ideas with other architects.
    Technical architecture in the NHSBSA Digital, Data and Technology team embraces the drive to be customer-centric and, following fundamental principles, have designed award-winning services that surpass the requirements of end-users.
    About us
    Here at the NHS Business Services Authority (NHSBSA), what we do matters.
    We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.
    We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.
    As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
    We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
    We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
    Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
    Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
    We are people connected to care.
    Job description
    Job responsibilities
    In this role, you are accountable for:
    1. Communicating with others - you build relationships with stakeholders and influence expectations. You are flexible and communicate proactively and reactively using the most appropriate medium(s). You demonstrate excellent communication skills and can facilitate difficult and complex discussions within the team or with diverse senior stakeholders.
    2. Communicating between the technical and non-technical - you identify the needs of business and technical stakeholders and interpret them in a way that is clear for both audiences. You effectively manage stakeholder expectations.
    3. Community collaboration - you work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks - both internally and across other government agencies. You use your initiative to identify problems or issues in the team dynamic and rectify them. You pull out issues through agile health checks to provoke the best responses.
    4. Experience of working within constraints - you identify constraints and communicate about these and work within them. You challenge the validity of constraints. You ensure standards are being met.
    5. Governance and assurance - you define and evolve governance within technical architecture. You take responsibility for working with and supporting other staff in wider governance. You assure multiple services across directorates, building consensus between them to deliver consistency. You contribute and subsequently utilise tools such as standards, guardrails and principles to effectively govern technical delivery.
    6. Leadership and guidance - you build consensus between people. You engage in various feedback types, choosing the right style at the appropriate time and ensuring the discussion and decision stick. You bring people together to form a motivated team and help create the right environment for a team to work in. You facilitate the best team make-up, according to the situation.
    7. Mentorship and training you provide mentorship and technical training for other architects, offering advice and peer reviews to ensure the community both grows and remains consistent in approach. You are seen as the lead in your technical field.
    8. Making and guiding decisions - you make decisions characterised by managed levels of risk and complexity and recommend decisions as risk and complexity increase. You resolve technical disputes between wider peers and indirect stakeholders, considering all views and opinions.
    9. Strategy - you apply strategy by creating, using and proactively challenging patterns, standards, policies, roadmaps that align with vision statements. You turn business outcomes into technical design. You provide guidance to the technical community, planning out the future technical landscape via the use of long-term roadmaps and plans.
    10. Turning business problems into technical design - you are responsible for designing information systems characterised by medium levels of risk, impact, and business or technical complexity. You work across multiple services, justifying technical decisions that affect the whole landscape and turning these into patterns and standards. You look for opportunities to implement new technology or approaches that benefit the wider business.
    11. Understanding the whole context - you understand trends and practices outside your team and how these will impact your work. You can drive improvements. You can see how your work fits into the broader strategy and historical context. You consider the patterns and interactions on a larger scale.
    12. Value for money you will contribute to the drawing up of financial initiatives across the organisation by proposing technical choices that are value for money are adopted as standard practice. You will review existing architecture to determine whether opportunities exist to create initiatives to provide financial benefit.
    In addition to the above accountabilities, as post holder you are expected to: 1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4. Contribute to a culture which values diversity and inclusion.5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.
    Working relationships
    Responsible to: Team Manager and Head of Profession
    Responsible for: No line management responsibilities
    Key relationships and connections: 1. Technical Architects2. Senior Technical Architects3. Solution Architects4. Enterprise Architects5. Delivery Managers6. Product Owners7. Business Analysts8. Developers9. Testers10. Interaction Designers11. Service Designers12. User Researchers13. Stakeholders and Customers.
    Person Specification
    Personal Qualities, Knowledge and Skills
    Essential
    Excellent communication skills to listen and respond to the needs of a range of audiences and interpret them clearly for both audiences. Both proactive and reactive in communication. Able to engage in various feedback types, choosing the right style at the appropriate time and ensuring the discussion and decision stick. Able to cope in complex environments, prioritise effectively and identify and work within constraints. Able to develop and apply best practices, deal with challenging situations and adopt a flexible approach to work and working hours. Proven ability to transfer and develop skills and knowledge into new areas at short notice. Knowledge of accessibility standards and guidelines and how to apply these standards to your work and others work. Knowledge of Node.js and Java.
    Desirable
    Knowledge of standards such as NHS Service Standard, GDS Service Standard and ISO. Familiar with popular design frameworks such as NHS design system, GOV.UK design system, BBC's Global Experience Language (GEL). Experience with design patterns and their iteration. Knowledge of NHS organisations and healthcare. Knowledge of development techniques and development platforms environments/languages/technologies. Knowledge of management. Areas may include, Leadership and Change Management, organisational development or managing multidisciplinary teams. Knowledge of user-centred design practices for both public-facing and internal services and applications.
    Experience
    Essential
    Experience in setting direction, embedding good practice, and making important decisions to improve products and services. Experienced in strategic thinking and providing technical architecture consulting and leadership in any relevant area. Proven experience working as a technical architect supporting a product team and working with users, managers and stakeholders. Experience and technical acumen across applications, data, infrastructure, security, service management, business process and architecture capabilities. Able to demonstrate your process in designing and building new digital services or improving existing ones. Experience in working effectively with cross-disciplinary teams and ensuring that making decisions is based on knowledge, research and knowing the user journey. Skilled in creating prototypes and concepts to explore potential solutions and meet requirements. Experience in making complex things simple for users by distilling complex data and information into understandable and straightforward forms.
    Desirable
    Experience in working in an agile/lean development process. Experience in designing for users with low digital skills and/or designing for users with physical and cognitive impairments. Experience in contributing to "design systems". For example, producing self-service systems for using common patterns, components and elements. Experienced in leading and mentoring staff within and outside your specialism Experience in measuring, evaluating and visualising outcomes. Experience in using GDS standards. Experience developing new functionality and services within an online or business. Experience working with communities of practice - leading discussions and fostering a culture of learning.
    Qualifications
    Essential
    Professionally qualified to degree level or equivalent professional experience or willingness to work towards. Evidence of continuous professional development.
    Desirable
    Additional practitioner level qualifications in technical architecture or related subject. Management and leadership qualification. Postgraduate qualification.  **** When applying for this role, please read the Supporting Documents on the apply page. *** Read Less
  • Senior Product Owner - Newcastle upon Tyne, NE15 8NY Salary: £55,690 t... Read More
    Senior Product Owner - Newcastle upon Tyne, NE15 8NY Salary: £55,690 to £62,682 a year Contract: Permanent Working Pattern: Full-time, Flexible working Reference Number: G  Job summary
    The NHS Business Services Authority is leading an NHS-led transformation programme to identify and deliver the Future NHS Workforce Solution.The solution will build on the success of the current Electronic Staff Record (ESR) system in support of the NHS People Plan and the wider NHS workforce priorities.
    We're looking for a passionate and experiencedSenior Product Owner to join ourFuture NHS Workforce Solution Transformation Programme. This is a unique opportunity to be part of a major national transformation, helping to deliver a modern, user-centred solution that supports 1.9 million NHS staff and processes £50bn in payroll annually.
    You'll play a key role in ensuring the new solution meets user needs, delivers value for money, and supports the NHS in building a sustainable, well-supported workforce. If you're excited by innovation, collaboration, and making a meaningful impact, we'd love to hear from you.
    You will be passionate about working collaboratively and enjoy delivering within a fast paced and complex organisation, building trusting relationships with subject matter experts and stakeholders. You will have line management responsibility for a group of Product Owners and will support and mentor others as well as promote the work of the Product team.
    We welcome applications from across the UK, providing you have access to an NHSBSA office base, and flexibility to travel as required for team collaboration.
    Main duties of the job
    As a Senior Product Owner, you'll be a trusted advisor and product management expert, working closely with stakeholders, suppliers, and users to shape and assure the design and delivery of the Future NHS Workforce Solution.
    Coordinate, oversee and guide the product development process over several different products within a defined portfolio and/or a specific project Leading assurance activities across product design, development, and implementation Collaborating with NHS stakeholders to validate designs and support change management Supporting data migration and ensuring alignment with non-functional requirements Driving user satisfaction, uptake, and benefits realisation Leading pilot, testing, and implementation planning Managing risks and governance reporting Line management and professional development of Product Owners and Associate Product Owners Work across multidisciplinary teams in an agile and user centric way and have responsibility for the quality of the products you will develop Support the Lead Product Owner with initiatives to enhance the overall understanding, quality and consistency of product profession across the organisation Able to work collaboratively and manage competing priorities to support the business to achieve successful outcomes and meet internal and external user needs
    You'll be working in a fast-paced, agile environment, contributing to a programme that's central to the NHS's digital transformation.
    About us
    Here at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to care.
    Job description
    Job responsibilities
    As a Senior Product Owner, you will coordinate, oversee and guide the product development process over a number of different products and services, as well as challenge and suggest improvements to our ways of working in order to successfully deliver effective and efficient products which meet user needs and support business goals.
    You will work across multidisciplinary teams in an agile and user centric way and have responsibility for the quality of the products you will develop, ensuring our products and services better meet the needs of users and the organisation, whilst ensuring they can be delivered and embedded in a seamless manner.
    You will own the design and iteration of products or services, and support delivery teams with your knowledge of user needs and business goals to define scopes and priorities and solve problems for our users and stakeholders. This may be over multiple products or services, changeable landscapes and some of which may be at scale or have strict timescales.You will be passionate about working collaboratively and helping others solve problems and enjoy delivering within a fast paced and complex organisation, working closely and building trusting relationships with key business subject matter experts and stakeholders over multiple specialisms. You will be responsible for introducing and delivering change successfully across a portfolio of products and will need to take a strategic, end to end view in order to meet user needs and realise the strategic requirements of the department.
    You will have line management responsibility for a group of our Product Owners and will support, coach and mentor others within the Product team as well as promote the work of the Product team across the organisation. This will also include assisting with the running of the Product Community of Practice and/or other training and development.NHSBSA Senior Product Owners put people at the heart of everything they do. They are inclusive, ensuring NHSBSA services work to improve lives, directly or indirectly and are fully accessible to everyone. They work in the open, testing assumptions, continuously learning and iterating, doing the hard work so that its easier for our users.
    The post holder will lead and promote business excellence, promoting the NHSBSA values and act as a role model. They will be forward-thinking and commercially minded supporting the delivery of an ambitious strategic plan.
    In this role, you are accountable for:
    1. The successful delivery of user centred products, including owning the product vision and roadmap from inception through to delivery of the product(s) covering all stages of the product lifecycle, owning at least one product yourself and providing oversight across a small portfolio of products within the NHSBSA.2. You will effectively manage competing priorities, adapting products and services where needed to meet both internal and end users needs, ensuring your product team builds the right things at the right time to maximise user and business value. Work with internal and external customers to analyse the needs and align the product roadmap to strategic goals.3. Using product management principles and approaches, you will capture and translate user needs into deliverable outcomes for your end user. You will define the minimum viable product and define, agree and amend priorities where appropriate and be responsible for acceptance criteria.4. You will monitor service quality and set appropriate OKRs in collaboration with interested parties and communicate the achievement and performance of your product to stakeholders. You will use qualitative and quantitative data to make the best decisions about the relative priority of work to improve the product or service (often with incomplete information or degrees of uncertainty involved) and work to continuously iterate near and longer-term plans for your team, ensuring these are suitably open, flexible and adaptive to change.5. Working closely with operational delivery teams, youll find solutions to overcome operational constraints to deliver successful products across a number of different services. You will ensure products meet the needs of operational teams as well as end users throughout the products entire product life cycle, implementing best practice in new product or service development.6. Line management responsibility for several NHSBSA Product Owners. Encourage, support, mentor and manage performance of colleagues to ensure role requirements are met and professional development of Product Owners is supported.7. You will use your subject matter expertise to understand and communicate constraints to manage expectations with colleagues in policy, operations and DDaT as well as regulatory, financial and legal colleagues.8. Play a key role in facilitating the Product Owner Community to ensure respective product and service teams understand what each other are working on to ensure synergies and opportunities are taken advantage of.9. Act as an ambassador for NHSBSA products internally and externally and as the primary contact for queries related to the products you are responsible for.10. Act as an initial point of escalation for key product decisions across a defined section of the NHSBSA portfolio, providing support and direction for the Product community and the wider business.11. Support Product Owners within a section of the NHSBSA, to ensure every product or service has a clear vision with objectives aligned to the real needs of users and the strategy of the organisation, ensuring the product and service vision and goals are aligned.12. Develop strong networks across a range of stakeholder organisations and within the NHSBSA and will promote strong integration of digital improvement activity.13. Working with key stakeholders and management teams, you will ensure products are delivered consistent with NHSBSA approaches and values, including relevant governance frameworks, and report on project process, priorities, risks and solutions. Using your networks and relationships, you will also ensure user feedback is regularly taken on board and they are informed of ongoing improvements.14. Support the Service Owners and leadership team to deliver on their priorities and actively participate in engagement with internal and external stakeholders to assess what is possible through product delivery whilst being accountable to sponsors for the delivery of user-initiated change.15. Actively engage in user research sessions to get first-hand feedback from users and take a data driven approach to prioritisation across multiple services and products.16. Manage delegated budgets as required, with responsibility for the day-to-day finance work for the project.17. Ensuring that outputs are complaint with DHSC and NHSBSA policies, in addition to complying with statutory UK legislation and directives.18. Able to demonstrate knowledge and experience working to CDDO service standards and able to mentor and coach others on best practice.19. Be accountable for your own personal development needs in order to be fully equipped to meet current and future management and organisational needs, as well as support development of others within the product community.20. Dealing with highly complex and sensitive information where you will need to influence and persuade Senior Leaders and internal/external stakeholders to take an appropriate approach in relation to difficult and contentious issues.
    Person Specification
    Personal Qualities, Knowledge and Skills
    Essential
    Ability to make informed decisions based on user need, available technology and value for money. The product lifecycle and how products in different stages of it benefit from different design and development approaches. Professional standards and practices relevant to digital public health services (e.g. NHS Service Manual, Government Service Standard & Manual, Technology Code of Practice). Demonstrable detailed understanding of the variety and complexities of digital contexts and can design services to meet them, including the wider digital economy and advances in technology. High level ability to understand and identify problems, analysing and helping to identify the appropriate solution. You can classify and prioritise problems, document their causes and implement remedies. Ability to translate vision into deliverable goals (OKRs). Driven and self-starting. Analysis skills. Sensitivity and tact towards vulnerable users who you will be interacting with at times.
    Desirable
    Leading and coaching staff in ways of working, professional development and standards. Common technology standards - including software, security, privacy and accessibility standards. Contemporary organisational management practices. The wider private/public/third sector digital landscape - including public sector procurement and contracting frameworks or supplier management.
    Experience
    Essential
    Significant demonstrable experience and understanding of user-centered design, technology and data perspectives. Experience of applying an agile methodology and mindset to all aspects of your work, using an iterative method and flexible approach, ensuring product delivery teams and other stakeholders understand and deliver against user needs and overall objectives. Experience of utilising and driving product insight and other data to evaluate needs and priorities, whilst using your understanding of user centric design, technology and data perspectives, to ensure that products benefit from relevant innovations, remain future proof and aligned to moving technology and best practice, focused on user needs, continuous improvement, efficiencies and return on investment. Significant experience of working within digital products and projects. Experience of developing and maintaining a product roadmap which is fit for purpose and meets organisational requirements.
    Desirable
    Detailed knowledge of NHS and NHSBSA services would be desirable. User-centred service design practices and methodologies for public-facing, business-facing or internal services and applications. Line management and recruitment experience. Experience coaching and mentoring staff in agile ways of working and product management. Able to identify areas for improvement in ways of working and product management practices across a service areas and suggest and implement appropriate solutions.
    Qualifications
    Essential
    An appropriate recognised management qualification equivalent to a degree qualification and/or significant relevant equivalent experience. Evidence of continuous professional development. Evidence of agile and/or product management training or certification.
    Desirable
    Post-graduate qualification in relevant discipline. Product Owner Certification from a recognised provider. CDDO service assessor training. Agile Certification from a recognised provider. Professional/accredited qualification in Change Management Certification.  **** When applying for this role, please read the Supporting Documents on the apply page. *** Read Less
  • Specialist Pharmacy Technician - Newcastle, NE1 6SN Salary: £31,049 to... Read More
    Specialist Pharmacy Technician - Newcastle, NE1 6SN Salary: £31,049 to £37,796 a year Contract: Permanent Working Pattern: Full-time, Flexible working, Home or remote working Reference Number: G  Job summary
    We are seeking a dedicated and experienced, GPhC-registered, Specialist Pharmacy Technician to join our Medicines Data Pharmacy Support Team. We're looking for someone who has worked within NHS primary care (including community pharmacy) or secondary care, is well-motivated and can prioritise and manage their own workload within a broad set of directions. You should be able to assess and analyse complex information, using your own judgement to formulate a solution. You should be persuasive and diplomatic, and have excellent oral and written communication skills.
    We expect the post holder to be flexible in their approach, to be sensitive to stakeholders' requirements and to exercise discretion as we often deal with highly sensitive NHS and government decisions. In this role you will work in a stimulating and multidisciplinary business environment, where you will develop a wealth of experience to help you build a valuable and unique set of skills.
    What do we offer ?
    27 days leave (increasing with length of service) plus 8 bank holidays Flexible working Flexi time Hybrid working model Career development Active wellbeing and inclusion network Excellent pension NHS Car lease scheme Access to a wide range of benefits and high street discounts
    Main duties of the job
    Main areas of responsibility include the provision of information to support the Department of Health and Social Care Remuneration and Reimbursement Policy, and the processing and evaluation of submissions from manufacturers and suppliers for listing of their medical devices in the Part IX (appliances and chemical reagents) section of the NHS England and Wales Drug Tariff. The post holder will also be responsible for the collection, processing and monitoring of information related to pharmaceutical medicines and appliances, and their correct representation in the NHS Dictionary of Medicines and Devices (dm+d).
    In this role you will work with other specialists and technical colleagues, alongside external stakeholders such as the DHSC, NHS England and NICE. Initially you will need to feel comfortable in approaching colleagues for support and advice, but as you develop you will work both autonomously and collaboratively to enact NHS Drug Tariff processes.
    About us
    Here at the NHS Business Services Authority (NHSBSA), what we do matters.
    We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.
    We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.
    As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
    We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
    We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
    Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
    Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
    We are people connected to care.
    Job description
    Job responsibilities
    In this role, you are accountable for :1. Assisting senior staff in activities undertaken on behalf of the Department of Health and Social Care and ensuring effective communication regarding pharmaceutical and medicinal products and medical devices, which may be complicated and/or controversial, is undertaken with Community Pharmacy England, manufacturers, and suppliers.
    2. Regularly using pharmaceutical knowledge to research and compile information to inform the content of the Drug Tariff and the dm+d.
    3. The evaluation of Part IX applications, including the assessment of the potential impacts on prescribing data and primary care reimbursement.
    4. The production of reports to assist with the appraisal of Drug Tariff Part IX applications, which may require further consultation with the Department of Health and Social Care, NHS England and other internal and external stakeholders.
    5. Liaising with suppliers and manufacturers in relation to product and price information.
    6. Examining a variety of information sources and identifying any necessary amendments/additions/deletions. Inputting and quality assuring amended data.
    7. Monitoring products in the Drug Tariff Part VIIIA and supporting staff in identifying potential additions, deletions and changes, and assessing comparative information in support of NHS reimbursement policy.
    8. Demonstrating a commitment to develop flexible matrix working in a non-line management role such that the broad base of skills and experience of all staff are utilised to maximum benefit of the organisation and the individual.
    9. Participating in organisation-wide working groups appropriate to the post-holders expertise and experience.
    10. Assisting with both long- and short-term planning within own work area and positively driving forward the development, management and performance of the team in accordance with plans.
    11. Being responsible for the identification and implementation of policy, procedure, and service developments in support of the NHS BSA Business Strategy and Department of Health and Social Care initiatives.
    12. Being an authorised signatory for expenditure (requisitions, invoices, expenses and payroll) up to £1,000.
    13. Day to day non-line management of a group of staff including significant input to appraisal, performance monitoring and Personal Development Plan creation and execution.
    Person Specification
    Personal Qualities, Knowledge and Skills
    Essential
    Good understanding of the Drug Tariff and NHS reimbursement and remuneration policy within Primary Care. Able to use word processing, spreadsheet and database software. Able to assess and analyse complex information and/or products using judgment in the formulation of a solution. Accurate with the ability to meet stringent deadlines, prioritising and delegating as appropriate. Able to work independently within broad guidelines. Excellent oral and written communication skills. Persuasive and diplomatic. Able to concentrate for prolonged periods. Flexible and adaptable. Good presentation skills.
    Desirable
    Familiarity with Microsoft IT packages. Able to formulate plans which cover a range of complex activities including target setting, prioritisation and delegation in non-line management relationships.
    Experience
    Essential
    Significant demonstrable experience of pharmacy practice in NHS primary or secondary care.
    Desirable
    Experience of technical writing.
    Qualifications
    Essential
    BTEC or equivalent NVQ level 3 qualification in Pharmaceutical Sciences. Member of the General Pharmaceutical Council.
    Desirable
    Degree or equivalent in a science-based subject  **** When applying for this role, please read the Supporting Documents on the apply page. *** Read Less
  • Programme Support Officer - Newcastle upon Tyne, NE15 8NY Salary: £31,... Read More
    Programme Support Officer - Newcastle upon Tyne, NE15 8NY Salary: £31,049 to £37,796 a year Contract: Permanent Working Pattern: Full-time Reference Number: G  Job summary
    Are you organised, proactive, and looking to build your career in project and programme management? We are seeking a Programme Support Officer to join our Portfolio Management Directorate on the Future Workforce Service (FWS) Programme. This is a key role supporting change that benefits NHS services, patients, and the public.
    About the role
    As a Programme Support Officer, you'll help keep the programme running smoothly by coordinating governance meetings, managing documents and reports, tracking risks and issues, and acting as a key contact for stakeholders. You'll work closely with Programme and Project Managers to ensure processes and controls are in place, supporting planning, scheduling, budget monitoring, and reporting to deliver on time and to quality standards.
    Who we're looking for
    We're looking for someone organised, detail-focused, confident with Microsoft Office tools (including Teams, Project and SharePoint), skilled at building strong relationships, and experienced in providing high-quality administrative or programme support.
    What do we offer ?
    27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model Career development Active wellbeing and inclusion networks Excellent pension NHS Car lease scheme and access to a wide range of benefits and high street discounts!
    Main duties of the job
    As a Programme Support Officer on the Future Workforce Service (FWS) Programme, you will:
    Support programme delivery by coordinating activities, monitoring progress and ensuring adherence to NHSBSA project and programme frameworks. Organise and manage governance meetings, including scheduling, preparing papers and tracking actions. Manage programme documentation, maintaining version control, permissions and online repositories. Monitor and report on risks, issues, and budgets, escalating where appropriate. Assist with planning and scheduling at both programme and project level. Produce and distribute key reports to support effective governance and decision making. Act as a point of contact for stakeholders, gathering updates and supporting engagement across internal and external partners. Provide quality assurance support, ensuring documentation and processes are audit-ready. Contribute to knowledge sharing and continuous improvement within the programme and wider project management community.
    About us
    Here at the NHS Business Services Authority (NHSBSA), what we do matters.
    We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.
    We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.
    As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
    We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
    We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
    Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
    Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
    We are people connected to care.
    Job description
    Job responsibilities
    In this role, you are accountable for
    Project Delivery :
    Deliver change initiative, work package, work stream or small project in line with the NHSBSA Project Management Frameworks, and both internal and external assurance frameworks as appropriate.Planning and Scheduling: Assist with and maintain appropriate systems to enable effective planning and scheduling at both programme and project level.Business Case: Assist with the development and approval of the Business Case.Budget: Assist with the monitor of programme spend and contribute to the compilation of budgets. Ensure all expenditure is governed in accordance with NHSBSA Standing Financial Instructions and DHSC / Cabinet Office spend controlsResources : Schedule / manage resources working across the programme. Work as part of a small team.Stakeholder Management : Act as the focal point for project responses to requests for information. Work with stakeholders to gather updates against agreed actions, risks and issues.Risks and Issues : Assist with the identification of risks and issues and maintain risk and issue logs, escalating as appropriate. Ensure risk management within project team is in accordance with NHSBSA Corporate Risk Management Framework.Governance : Provide key reports and support effective governance and decision making. Manage progress and delivery confidence reporting in line with internal NHSBSA reporting cycles.Quality and Assurance : Assist with the quality review process for project products. Responsible for gathering the supporting documentation required for project gateway reviews.Administration and Document Management : Manage programme configuration management approach ensuring robust version and access controls. Plan and coordinate programme governance forum calendar, including Programme and Project Boards, and workshops. Fulfil secretariat resource requests to capture appropriate meeting outputs as required for programme and project governance forums. Quality check meeting packs and documents for circulation in advance of meetings.Guidance and Support - Programme and Project Management Community : Seek appropriate support, guidance and coaching from the programme and project community. Show commitment to personal development. Promote effective individual and team performance. Active involvement in knowledge sharing within the Programme and Project Management community.
    Person Specification
    Personal Qualities, Knowledge and Skills
    Essential
    Ability to build relationships with stakeholders and be a collaborative team player A delivery focused mindset and approach Knowledge of the fundamental project management processes (e.g., risk, budget and benefit management) IT skills: MS Office 365 suite, MS Teams, MS Project, MS SharePoint etc
    Desirable
    An awareness of the NHSBSA's strategy Knowledge of Government Functional Standards for Project Management GovS002 Specialist subject knowledge relevant to project profession
    Experience
    Essential
    Experience of working as part of a multi-disciplinary team on a programme of work Track record of coordinating or managing the delivery of change initiatives / workstreams / small projects Experience of working in an environment where adherence to standards needs to be met
    Desirable
    Experience of budgetary management and reporting Experience of stakeholder engagement and management Experience of working within Agile / Waterfall / Hybrid Project Management methodologies
    Qualifications
    Essential
    Degree standard, or significant relevant experience of working within a formal programme and project delivery environment.
    Desirable
    Specialist Project Management qualification e.g., Prince2 Foundation or Practitioner, APM Fundamentals Further education / Training Course certification(s) in relevant discipline  **** When applying for this role, please read the Supporting Documents on the apply page. *** Read Less
  • Fraud Audio Typist and Administrative Officer - Newcastle Upon Tyne, N... Read More
    Fraud Audio Typist and Administrative Officer - Newcastle Upon Tyne, NE15 8NY Salary: £24,937 to £26,598 a year Contract: Secondment Working Pattern: Full-time Reference Number: G  Job summary
    If you have excellent communication, IT and analytical skills, with experience and knowledge of investigative procedures, the NHS Business Services Authority (NHSBSA) has an opportunity for you.
    The NHSBSA plays an important role in tackling fraud and error across the wider NHS by reducing opportunities for fraud and error and improving the way that fraud and error risks are addressed.
    We're currently recruiting a Fraud Audio Typist and Administrative Officer to work within the NHSBSA's Loss and Fraud Prevention (LFP) Team.
    What do we offer?
    27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently working largely remotely) Career development Active wellbeing and inclusion networks Excellent pension NHS Car lease scheme Access to a wide range of benefits and high street discounts!
    Main duties of the job
    As a Fraud Audio Typist and Administrative Officer, you will provide an excellent standard of audio typing and administrative support to the NHSBSA Loss and Fraud Prevention Team, ensuring work is prioritised according to the changing demands of the team. You'll provide assistance in preparing case files and other ad-hoc duties as and when required in line with the team's needs.
    About us
    Here at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to care.
    Job description
    Job responsibilities
    In this role, you are accountable for;
    To provide efficient and comprehensive tape transcriptions resulting from criminal investigations undertaken by the NHSBSA Fraud Specialists (FSs). To provide administrative support to the NHSBSA Loss and Fraud Prevention Team with the administration of case files such as scanning documents and renaming exhibits in accordance with the naming convention. Ensure all duties are carried out in accordance with the correct procedures and policies. To undertake compliance checks relating to suspicions of frauds. To produce witness statements and exhibits from records held on BOSS. To undertake data input duties to ensure computerised records are kept up to date and accurate at all times. Actively take part in team meetings to ensure the department is flexible in its approach to changing workloads. To observe strict confidentiality in all matters. To understand current policies, guidelines and procedures which relate to the fraud function within the NHSBSA. To follow guidance and work, within defined national and local standards.
    Person Specification
    Shortlisting criteria
    Essential
    Ability to work without supervision Ability to prioritise Able to work independently or as part of a team Ability to meet deadlines Demonstrate good communication and interpersonal skills Demonstrable ability to tackle a number of diverse tasks and be able to prioritise and manage work accordingly whilst working to tight deadlines
    Experience
    Essential
    Experience of working within clerical / office environment Experience of transcribing audio tapes / CDs Attention to detail and accuracy IT literacy with knowledge of generic software packages (Microsoft Word, Excel, etc.) Understanding of the need for confidentiality awareness at all times
    Desirable
    Experience of transcribing interviews under caution
    Qualifications
    Essential
    Education to GCSE or equivalent. Typing / Audio transcribing qualification (AMSPAR / RSA 3 or equivalent or equivalent experience)  **** When applying for this role, please read the Supporting Documents on the apply page. *** Read Less
  • Data Analyst Apprentice  

    - Newcastle upon Tyne
    NHS AfC: Band 3Contract 24 months (Fixed term contract) Hours Full tim... Read More
    NHS AfC: Band 3Contract 24 months (Fixed term contract) Hours Full time - 37.5 hours per week Job ref 914-BSA7541855 Site Stella House Town Newcastle Upon Tyne Salary £24,937 - £26,598 per annum Salary period Yearly Closing 10/11/2025 23:59 Job overview Interested in how data can shape the future of healthcare?
    Want to earn while you learn, gaining hands-on experience and a recognized
    qualification in data analytics?
    Join the NHSBSA Data team and help turn NHS data into actionable insight. As a
    Data Analyst Apprentice, you’ll be part of a collaborative, purpose-driven
    organisation that supports your growth and wellbeing. You’ll work with experienced professionals, learning to collect, analyse and present data that informs NHS decision-making.
    This Level 4 Apprenticeship is a great chance to build a data career while making areal impact. You’ll gain practical experience in coding, data science and statistical analysis, while developing key skills like communication, teamwork and problem solving.
    Eligibility criteria:
    • Not currently in full-time education or holding a similar/higher-level qualification in
    this subject.
    • Must have the right to work in the UK and have lived in the UK/EU for at least three
    years.
    • Must currently reside in England (per government guidelines).
    What do we offer?
    - 27 days leave (increasing with length of service) plus 8 bank holidays
    - Flexible working (we are happy to discuss options such as compressed hours
    or reduced hours)
     - Flexi time
    - Hybrid working model
    - Career development
    - Active wellbeing and inclusion networks
    - Excellent pension
    - NHS Car lease scheme
    -Access to a wide range of benefits and high street discounts! Main duties of the job As a Data Analyst Apprentice, you’ll be involved in a wide range of activities to support our Data & Insight team. Your responsibilities will include: Working with large datasets, cleaning and analysing data Assisting in the production of reports, datasets and data products Ensuring data quality and reporting any limitations Using Business Intelligence tools to visualise and interpret data Applying programming languages like SQL, R or Python for data manipulation Communicating findings clearly to technical and non-technical audiences Upholding data security, governance and ethical standards Collaborating in team meetings and project groups Managing your own learning and development throughout the apprenticeship You’ll also develop soft skills such as independent working, stakeholder engagement, and problem-solving, all within a supportive, multidisciplinary team. For a more detailed breakdown of the role and responsibilities please take a look at the job description attached to the advert. We welcome conversations about this opportunity, so please don’t hesitate to reach out if you want to find out more. Working for our organisation Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow. As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work. We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more. Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Detailed job description and main responsibilities Job purpose

    The NHSBSA creates a wealth of valuable data from the over £100 billion of NHS spend that flows through our systems annually, our Data Teams transform this data into actionable insight, empowering people to make decisions. This is an exciting opportunity to work alongside highly skilled professionals while at the same time working towards a formal, industry recognised Level 4 Data Analytics qualification.

    This is an exciting opportunity to engage in a range of activities to support Data & Insight, from collecting data to providing insight to inform business decisions. You will learn how to interrogate data and how to provide analysis to both internal and external customers. You will learn about, and work in areas such as: • Database Design • Data Visualisation • Cloud Platform Deployment • Interpreting data • Statistical analysis and other analytical techniques • Data Science • Coding • Data Quality • Big Data • Data Structures • Data Security, ethics, and Information Governance In additional to gaining practical experience, you will, by the end of the apprenticeship, have gained valuable experience in developing a range of soft skills such as: • Learning how to work independently: managing your own time and work commitments/deadlines • Learning how to be part of a team working together towards a shared goal. You will build and maintain productive working relationships across the organisation. • Learning communication skills: preparing for, and participating in team meetings, and actively contributing to decision making. • Working with stakeholders: understanding business needs, interpreting them, taking action, and presenting findings. • Developing an understanding of the importance of data to an organisation, including how it is an asset and how it can be used to drive decision making. • Learning the skills and techniques of problem solving and understanding the impact you can have on the organisation and beyond. You will be a member of a multi-disciplinary team, bringing together staff from various skills and disciplines. This role provides a real learning opportunity to apply knowledge and skills in a business setting. In this role, you are accountable for:
    1. Working with large datasets, with an understanding of how to clean, process and analyse data. 2. Assisting in the production of analytical reports, datasets and data products 3. Ensuring the quality and accuracy of any data used to provide insight and report any data limitations. 4. Using Business Intelligence tools to interrogate, analyse and visualise data. 5. Use programming languages and tools for data manipulation, analysis, and visualisation 6. Communicating findings effectively to technical and non-technical audiences 7. Ensuring data security, information governance and ethical principles are observed 9. Contributing effectively to team meetings and project working groups 10. Taking responsibility for maintaining your studies with a commitment to personal development In addition to the above accountabilities, as post holder you are expected to: 1. Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager. 2. Demonstrate NHSBSA values and core capabilities in all aspects of your work. 3. Foster an environment where your own and colleagues’ safety and well-being is promoted. 4. Contribute to a culture which values diversity and inclusion. 5. Comply with NHSBSA policies, procedures, and protocols as they apply to your role. Working relationships Responsible to: DDaT People Manager
    Key relationships and connections:  Data team mentor Team members Person specification Personal Qualities, Knowledge and Skills Essential criteria Working under general direction whilst taking the initiative and responsibility for delivery of individual tasks. Pro-active approach to self-learning. Specialist knowledge consistent with expectations of the apprenticeship programme being studied.(level-4 Data analyst) Analytical and logical approach to problem solving Confident at data analysis and presenting data Ability to work on multiple activities in a changing environment Ability to develop and maintain effective team working and working relationships Good eye for detail Desirable criteria An understanding of data reporting packages and tools Experience Essential criteria Good oral and written communication skills Experience of analysing data and producing reports Experience of Microsoft Office packages such as Outlook, Word and Excel An inquisitive disposition In-depth understanding of data presentation issues Desirable criteria Experience of using a Business Intelligence tool Experience of writing code such as SQL, R or python to manipulate and analyse data Qualifications Essential criteria Minimum of 5 GCSE’s including Maths and English at Grade C/4 or above Two A-levels or equivalent (including one of Maths, Economics, ICT, Computer Science) The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community.  At the NHSBSA we pride ourselves on being a Disability Confident Leader, Stonewall Top 100 employer and we’ve recently been awarded the Employers Network for Equality and Inclusion Gold Standard benchmark.  We offer an invitation to the first stage of the selection process for people with disabilities that wish to be considered under the Disability Confident scheme, and for members of the Armed Forces Community, where all of the essential criteria in the person specification are met. A copy of our Privacy Notice is available to view at the link below: NHSBSA Privacy Notice Employer certification / accreditation badges Read Less

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