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NHS Blood and Transplant
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  • Service Desk Analyst  

    - Barnsley
    Service Desk AnalystThis vacancy is not eligible for Visa Sponsorship.... Read More
    Service Desk AnalystThis vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work.Job SummaryThe role is first / second line IT support, and you will log incidents, agree priorities and utilise remote support to resolve up to 80% of issues at point of contact. You will be involved in many aspects of the DDTS service provided to our customers and respond to contacts via phone, self-service and email working within defined service level agreements. You will have a passion for providing excellent customer service, keeping the customer up to date with status and progress, as well as escalating and liaising with other service providers for incidents requiring specialist help.Main duties of the jobIn this role your responsibilities will include: -Providing front-line support for national IT systems and services to all our customers in NHSBT.To minimise the adverse effect of incidents by ensuring that normal service is restored in an effective and timely manner, and within defined service level agreements.To take ownership of all Service Requests, ensuring that they are recorded accurately, and that via utilisation of the knowledge base appropriate resources are applied, and will be responsible for handling requests throughout the incident management lifecycle within agreed SLA & KPI timescales.Escalation and liaison with other service providers for incidents requiring specialist help.Understanding and utilising remote support and management tools to assist in ongoing management and resolution of incidents.To contribute to the expansion and maintenance of the knowledge baseMaximising customer satisfaction at every interaction and resolve as many incidents at First Contact as possible.You will be required to work within a shift pattern covering current core service hours of 8am to 5pm Mon-Fri.About YouExperience and Knowledge Experience in an IT Service Desk OR IT Support environment with some first- or second-line technical expertise/experience Significant experience of providing IT technical support in a national multi-site or international organisation and understanding of the technical terms used in ITExperience of remotely providing support in a Windows environmentExperience and understanding of support in a thin client environmentDeveloped knowledge of and experience of dealing with voice and mobile telecommunications.Experience of working with Microsoft Office packages (Word, Excel and PowerPoint).Experience of using and contributing to a knowledge base containing technical or support information.Excellent keyboard skills, to enable fast and accurate logging of call details whilst engaging in telephone conversations with customersQualifications and TrainingDegree or equivalent in a relevant subject e.g. computing OR equivalent relevant experience to degree levelNVQ level 2 in a customer service environment, or equivalent experience.Demonstrate commitment to own Continued Professional Development (CPD).Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.About UsIt takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community. What we offer:NHSBT promotes flexible working opportunities where the role will allow.27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.This vacancy will close at 23:59 on 26th November 2025. NHSBT reserves the right to close this job vacancy early if a high volume of applications is received.Interviews are anticipated to be held w/c 8th December 2025 subject to confirmationFor informal enquiries please contact Karen George, Service Desk Manager on karen.george@nhsbt.nhs.uk Read Less
  • Deputy Head of SCI  

    - Bristol
    Job SummaryYou’ll play a key role in saving lives as you manage the da... Read More
    Job SummaryYou’ll play a key role in saving lives as you manage the day-to-day activities of the laboratory section dealing with stem cell and immunotherapy service provision. It’s a unique chance to use your high specialised knowledge of transplants, transfusions, stem cells and immunotherapy. You will be responsible for performing, analysing, interpreting and documenting routine and complex investigations while managing the standard of work and quality of results produced within your section. This will include overseeing the processing of stem and other cells for transplantation. This senior role will also see you advising scientific colleagues and clinicians on the clinical significance of test results.An enthusiastic and motivational mentor for the healthcare scientists within the team, you will bring extensive experience of working in a stem cell laboratory together with in-depth knowledge of transfusion and transplantation science. This will be evidenced by HCPC registration plus a PhD/MSc in transplantation or equivalent or significant equivalent experience together with a professional qualification. Your management skills will include target setting, performance review, staff selection and training. You’ll also have the communication skills to explain the work of the department to groups of visitors and convey complicated concepts to non-clinicians.Our dedicated team collects, tests, stores and delivers blood, plasma and tissue to every NHS Trust in England and North Wales, as well as matching, allocating and analysing organ donations UK wide. As an essential service, we’re committed to positive transformation and are currently embarking on an ambitious programme of change.Main duties of the jobYou will be required to manage the day-to-day activities of the Stem Cell and Immunotherapy (SCI) service provision under the Head of the Department. You will be responsible for :-The standard of work and the quality of results produced and deputising for the Head of Department as requiredManaging staff within and to contribute to the work of the clinical laboratory service section; performing, analysing, interpreting documenting and reporting routine and specialist/complex investigations and as appropriate providing advice to clinicians or scientific colleagues of the clinical significance of test resultsOverseeing and contributing to the analysis and performance of complex processing of stem and related cells for clinical transplantation and where necessary authorising the release of reports and therapeutic products for named patients.Undertaking the duties of the departmental manager in his/her absence, taking responsibility for a comprehensive range of SCI services, maintaining current good practice, meeting national and international professional standards (e.g. JACIE, HTA, EU Legislations/Directives) and Health and Safety regulations consistent with NHSBT strategy Training Healthcare Scientist staff and clinicians and acting as a mentorAttending SCI multi-centre/national meetings and contributing to the development and implementation of new laboratory procedures and services and attending meetings on manager’s behalf.Leading participants in research and development activities to take the service forwardYou will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice. You will also be required to provide cover in times of operational difficulty.About YouExperience and Knowledge Extensive experience in working in a stem cell laboratory providing a clinical service, including related clinical therapiesExperience of target setting and performance reviewSupervisory/leadership and budget management experienceKnowledge and understanding of transfusion and transplantation scienceExperience of working with information technology using Microsoft Office packages (Word, Excel and PowerPoint), or equivalent Systems Experience of participation in audits, validation and development projectsUnderstanding of relevant policies and guidelines eg Good Manufacturing Practice, Good Laboratory Practice, HTA and MHRA licencing and JACIE Accreditation and other relevant or statutory guidelinesQualifications and TrainingHealth and Care Professions Council (HCPC) registered Biomedical ScientistPhD or MSc in transplantation or relevant science OREquivalent specialist knowledge gained by substantial patient service experience and examination of a relevant professional body. Having completed a formal post-graduate training programme together with significant SCI service experienceDemonstrates commitment to own continued professional development (CPD)About UsIt takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community. What we offer: NHSBT promotes flexible working opportunities where the role will allow.27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.To learn more, please see our recruitment profile, which provides a summary of the job description and person specification. This can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.This vacancy will close at 23:59 on Wednesday 26th November 2025.Interviews are anticipated to be held on Wednesday 10th / Thursday 11th December subject to confirmation.For informal enquiries please contact Name: Ella SmithJob Title: Recruiter Clinical Services, Quality & FinanceContact Details: ella.smith@nhsbt.nhs.uk Read Less

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