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NFU Mutual
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  • Training Improvement Consultant for our Financial Advisory population  

    - Warwickshire
    -
    £44,000 - £50,000 + up to 17.5% annual bonus + excellent benefits pack... Read More
    £44,000 - £50,000 + up to 17.5% annual bonus + excellent benefits package Stratford-upon-Avon Provide training across our companys Financial Services(FS)divisionEnjoy a varied role, includingundertaking project work and process improvement opportunities Informal hybrid working arrangementsavailable About the roleAs aFinancial Services Training Improvement Consultant,youll play a pivotal role in deve click apply for full job details Read Less
  • Partner - Commercial & Farming Insurance Agency  

    - County Antrim
    -
    A growth opportunity for commercial minds Thriving insurance business... Read More
    A growth opportunity for commercial minds Thriving insurance business seeks two ambitious sales leaders to join the partnershipLead sales teams to tap into a wealth of new business opportunitiesCreate bespoke insurance solutions with the full backing of NFU MutualUncapped income with on-target earnings to £60k in your first year click apply for full job details Read Less
  • Future Business Leader - Northern Ireland  

    - Belfast
    -
    18-month fixed term contract pathway to a self-employed roleWork from... Read More
    18-month fixed term contract pathway to a self-employed roleWork from home with placements across Northern IrelandThe first step towards running your own insurance business
    About the role We have an exciting opportunity for you to be part of our Future Business Leaders programme at NFU Mutual click apply for full job details Read Less
  • Head of Customer Experience  

    - Stratford-upon-Avon
    Head of Customer Experience (CXM) Define and lead the strategy for NFU... Read More
    Head of Customer Experience (CXM)
    Define and lead the strategy for NFU Mutual’s Customer Experience, shaping how we serve customers while influencing decision-making up to Board level.


    Lead and inspire a high-performing, enterprise-wide CX team to design and deliver market-leading experiences that drive measurable impact.


    Hybrid role with up to 80% homeworking and 20% in Stratford-upon-Avon
    About the roleNFU Mutual is proud to be Which? Insurance Brand of the Year 2025 for the fourth consecutive year, reflecting consistently high customer satisfaction. Customer experience is central to our future success, and this role offers a rare opportunity to shape it at scale. Following a planned retirement, we are seeking a senior leader to take end-to-end ownership of our Customer Experience Management (CXM) capability, defining how customer experience drives value for customers and the business. With visibility at the most senior levels, this role brings together strategic leadership, influence and delivery, overseeing three core CX capabilities: Customer Insight and Monitoring, Customer Target Experience Design, and Governance and Standards, while ensuring NFU Mutual continues to listen to customers, act on insight and demonstrate to the FCA that customer needs are understood and addressed.
    The role is accountable for delivering a clear, actionable CX strategy that is critical to achieving NFU Mutual’s ambition. You’ll lead an experience-led approach to change, shaping a multi-year roadmap and putting practical governance in place to ensure customer experience is consistently designed, delivered and improved across the organisation.
    You’ll lead and develop a high-performing CXM team of two managers and seven colleagues, setting clear priorities and enabling strong delivery. Working closely with senior stakeholders across the business including Marketing, Distribution, Digital, Strategy, Customer Service and Operations and Executive Committee/Board, you’ll influence decisions at pace, build strong alignment, and embed customer-centred ways of working that unite teams around shared outcomes.
    Design leadership is central to the role. You’ll guide the design of current and future customer journeys, using insight to focus effort where it matters most. Through design sprints and collaborative workshops, you’ll turn insight into prototypes and target experiences, then work with programme, process and delivery teams to ensure changes are implemented and the desired experience is delivered end to end. You’ll influence the organisation’s approach to customer segmentation, ensuring personas and methodologies support CX and product decisions.
    Driving impact through insight will be critical. You’ll define and embed meaningful experience metrics and operational KPIs, ensuring customer outcomes are clearly linked to business performance. By leading the Customer Insight capability including a Group-wide Voice of the Customer programme and a robust measurement framework, you’ll ensure feedback is acted on and trends are understood, while bringing external market insight and thought leadership into the organisation to keep NFU Mutual at the forefront of customer experience.About youYou are an impactful and inspiring leader who combines strategic thinking with practical delivery. Able to energise and motivate teams, you bring clarity to complex situations and guide others confidently through change and transformation. An effective communicator and skilled facilitator, you build strong relationships at every level, including ExCo and Board, navigate stakeholder interests with diplomacy, and influence decisions through clear storytelling, negotiation and evidence. You thrive in collaborative environments, manage multiple priorities with discipline, and are recognised for your thought leadership - bringing fresh ideas, external perspective and innovation that drive meaningful improvements in customer experience. 
    It is essential that you can demonstrate recent and thorough experience of: 

    Leadership of customer experience teams and enterprise-wide CX initiatives within a large commercial organisation 
    User-centred design methods, including Design Thinking, Experience Design, Service Design and Design Sprints 
    End-to-end customer journey mapping, experience metrics and operational KPI definition – understanding the difference between journey mapping and management 
    Customer experience visioning, strategy development and implementation 
    Translating Customer research and testing (qualitative and quantitative) into action 
    Design and delivery of Voice of the Customer and customer insight programmes 
    Workshop preparation, facilitation, synthesis and clear written outputs 
    Creation of visually engaging designs, presentations and prototypes 
    Customer segmentation development and implementation 

    Desirable experience includes Financial Services exposure and broader involvement in product development and/or proposition design. 
    At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
    We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
    We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.Benefits and RewardsWhen you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

    Salary to £110,000
    Annual bonus (up to 33% of salary)
    Car allowance of £7,000
    Contributory pension scheme, up to 20%, including your 8% contribution
    28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
    Family Friendly policy to help balance work and family responsibilities
    Private medical insurance – family cover
    Access to savings at High Street brands, travel and supermarkets
    £20 contribution to a monthly gym membership – subject to T&Cs
    Health and wellbeing plan – cashback for dentist, opticians, physio and more
    Employee Volunteering – volunteer in the community for one day each year
    Unlimited access to Refer a Friend £500 bonus scheme
    Life Assurance cover of 4 x salary
    Working at NFU MutualWe’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. 
    We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

    We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Read Less
  • Principal Analyst  

    - Stratford-upon-Avon
    Principal Analyst Acting as the technical lead and subject matter expe... Read More
    Principal Analyst
    Acting as the technical lead and subject matter expert within the Head Office Pricing function. Use your expertise to contribute to NFU Mutual’s largest transformation programme.
    Designing, building and implementing pricing models and rating logic to support robust, compliant pricing decisions
    80% hybrid working with 20% from our Stratford Upon Avon Office
    About the roleWorking in Pricing at NFU Mutual feels genuinely different. With a clear focus on customers rather than shareholders, the team’s work has real impact — supporting local communities, protecting livelihoods, and helping our UK‑wide Agency Network deliver exceptional service. Our Pricing team is central to how we support our customers, and its role is becoming even more crucial. The team is now at the heart of one of NFU Mutual’s most significant transformation programmes, shaping how pricing will operate in the future to ensure fair, insight‑driven outcomes.
    To deliver this transformation, the team is expanding and creating exciting opportunities to join at a pivotal moment. This is a rare chance to influence a high‑profile, business‑wide initiative where your work will be visible, valued and acted on. By working closely with colleagues across the business, you’ll play an important role in shaping NFU Mutual’s future. Beyond the transformation, you’ll join a Pricing team committed to continuous improvement, offering ongoing opportunities to grow, add value and make a real difference. If you want to drive meaningful transformation while developing your own career, now is the ideal time to join us.
    As a Principal Analyst, you’ll play a critical role in shaping and delivering high-quality pricing solutions. Using your deep technical expertise across pricing disciplines, you’ll lead complex analytical work, act as an escalation point for technical queries, and ensure pricing outputs meet regulatory, business and customer expectations.
    You’ll work closely with stakeholders across Pricing, Underwriting, IT and wider programmes, influencing decisions through insight and expertise. Alongside hands-on analytical delivery, you’ll act as a technical role model, supporting colleagues through coaching, mentoring and change.
    This is a senior technical role offering both hands-on modelling and strategic influence, with opportunities to drive improvements in pricing capability, tools and ways of working.
    Key responsibilities

    Lead on complex pricing analyses including data engineering, model design and algorithm development 
    Design, build, review and continuously improve pricing models, rating algorithms and performance reporting
    Act as the technical escalation point, owning quality assurance of pricing models, data and outputs
    Ensure pricing solutions comply with regulatory, governance and reporting requirements
    Translate complex technical analysis into clear insights and recommendations to inform business decision-making
    Coach, mentor and develop analysts, improving technical capability and supporting colleagues through change
    Build strong working relationships across Pricing, Underwriting, IT and programme teams to ensure effective delivery
    Identify and implement improvements to pricing processes, tools and methodologies
    Lead and plan pricing-related projects and activities, managing delivery autonomously
    Deliver short-term and one-off initiatives as agreed with your Line Manager
    About youYou will also bring:
    Essential

    Strong technical experience within a pricing, analytics or actuarial environment
    Advanced experience designing, building and reviewing pricing models and rating algorithms
    Proficiency with pricing tools such as RADAR, EMBLEM, R or equivalent platforms
    Experience working with data, including data preparation, validation and query writing (e.g. SQL, SAS or R)
    Ability to communicate complex technical outputs clearly to non-technical stakeholders
    Experience leading or overseeing technical work and acting as a subject matter expert
    Strong stakeholder management and collaboration skills
    A proactive, delivery-focused mindset with the ability to manage work autonomously

    Desirable

    Experience with demand modelling, loss cost modelling or customer impact analysis
    Experience coaching or mentoring analysts
    Knowledge of additional pricing systems such as Polaris or Earnix
    Experience contributing to pricing-related projects or programmes
    Progress toward, or completion of, a relevant professional qualification

    At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
    We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
    We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.Benefits and Rewards

    Up to £60,000 + 17.5% annual bonus + benefits package

    Salary [Input relevant salary details / Competitive if unable to disclose]
    Annual bonus (up to 17.5% of salary)
    Contributory pension scheme, up to 20%, including your 8% contribution
    25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
    A Family Friendly policy that helps you balance your work and family responsibilities
    Access to savings at High Street brands, travel and supermarkets
    £20 contribution to a monthly gym membership – subject to T&Cs
    Health and wellbeing plan - cashback for dentist, opticians, physio and more
    Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
    Employee Volunteering - volunteer in the community for one day each year
    Unlimited access to Refer a Friend £500 bonus scheme
    Life Assurance cover of 4 x salary
    Employee discounts of 15% on a range of NFU Mutual insurance policies. 
    Salary sacrifice employee car scheme - subject to eligibility
    Working at NFU MutualWe’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. 
    We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

    We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Read Less
  • Partner - Commercial & Farming Insurance Agency  

    - Ballymena
    A growth opportunity for commercial mindsThriving insurance business s... Read More
    A growth opportunity for commercial mindsThriving insurance business seeks two ambitious sales leaders to join the partnershipLead sales teams to tap into a wealth of new business opportunitiesCreate bespoke insurance solutions with the full backing of NFU MutualUncapped income with on-target earnings to £60k in your first year.At NFU Mutual, our reputation is built on deep roots in the agricultur... Read Less
  • Future Business Leader - Northern Ireland  

    - Belfast
    18-month fixed term contract pathway to a self-employed roleWork from... Read More
    18-month fixed term contract pathway to a self-employed roleWork from home with placements across Northern IrelandThe first step towards running your own insurance business
    About the roleWe have an exciting opportunity for you to be part of our Future Business Leaders programme at NFU Mutual. Our Future Business Leaders programme is designed to give you the skills, training, support and development...



















    Read Less
  • Training Improvement Consultant for our Financial Advisory population  

    - Stratford-Upon-Avon
    £44,000 - £50,000 + up to 17.5% annual bonus + excellent benefits pack... Read More
    £44,000 - £50,000 + up to 17.5% annual bonus + excellent benefits packageStratford-upon-AvonProvide training across our companys Financial Services(FS)divisionEnjoy a varied role, includingundertaking project work and process improvement opportunities Informal hybrid working arrangementsavailable About the roleAs aFinancial Services Training Improvement Consultant,youll play a pivotal role in deve... Read Less
  • Account Manager  

    - Cobham, Surrey
    Comprehensive training + continual professional developmentElevate you... Read More
    Comprehensive training + continual professional developmentElevate your career whilst making an impact through developing valuable relationshipsTake your work on the road meet customers face-to-face and attend networking eventsAbout the RoleWe are pleased to offer an exciting opportunity for an Account Manager to join our dynamic team at our Cobham office. This role is dedicated to managing our p... Read Less
  • Implementation Support Team Leader  

    - Glasgow
    Implementation Support Team Leader Lead and develop a team supporting... Read More
    Implementation Support Team Leader
    Lead and develop a team supporting the successful deployment of the PolicyCenter system.
    Play a key role in policy migration, user adoption and operational readiness
    80% Hybrid working from either Stratford Upon Avon or one of our regional offices including York, Bristol, Belfast or Glasgow
    About the roleWe have an exciting opportunity for a BRIDGE+ Implementation Support Team Leader to lead a team responsible for supporting the deployment and embedding of PolicyCenter across NFU Mutual. This role is central to ensuring that the system is effectively implemented through pilot activity, policy migration and end-user support across the business and Agency Network. BRIDGE+ is an exciting programme of work which is delivering policy sales, service, underwriting and digital solutions.
    Reporting to the BRIDGE+ Service Delivery & Underwriting Lead, you’ll combine people leadership with operational delivery, designing and leading the day-to-day support activity that underpins a successful deployment. You’ll ensure that customers and colleagues receive first-class service, fair outcomes are delivered for members, and that service level agreements, operational objectives and regulatory requirements are consistently met.
    This role offers a great opportunity to lead through change, work closely with a wide range of stakeholders, and contribute directly to a major transformation programme.
    What you’ll be doing

    Lead, manage, recruit, coach and develop a high-performing support team, ensuring clear expectations, engagement and capability to deliver excellent service.
    Plan, prioritise and monitor team activity in line with the BRIDGE+ deployment and migration plan, ensuring a consistent and seamless customer experience.
    Build and maintain strong working relationships across BRIDGE+ workstreams, Agents, Mutual Direct, Regional Underwriting and Group IT.
    Oversee the application of policies, procedures and controls in collaboration with BAU governance teams, ensuring compliance with NFU Mutual standards and regulatory requirements.
    Manage risks, issues, complaints and breaches effectively, escalating where appropriate.
    Use management information and adoption metrics to assess demand, effectiveness and solution uptake, implementing improvements where needed.
    Support the realisation of customer and business case benefits through effective operational support and continuous improvement.
    Deliver short-term and one-off projects or activities aligned to agreed outcomes and priorities.

    (Internally, this role is called BRIDGE+ Implementation Support Team Leader)About youYou’ll be an experienced people leader with a strong operational mindset and a passion for delivering high-quality service during periods of change. You’ll be confident working across teams and functions, balancing customer experience, regulatory requirements and delivery objectives.
    You’ll also bring:

    Proven experience leading people in a line or matrix management environment
    Strong planning, prioritisation and performance management skills
    The ability to build effective working relationships with a wide range of stakeholders
    Experience supporting operational delivery, change or project activity
    A collaborative, coaching-led leadership style
    Knowledge of general insurance principles, processes or underwriting environments (desirable)

    At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
    We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
    We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.Benefits and Rewards
    £43,550 - £50,000 depending on experience 
    Annual bonus (up to 17.5% of salary)
    Contributory pension scheme, up to 20%, including your 8% contribution
    25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
    A Family Friendly policy that helps you balance your work and family responsibilities
    Access to savings at High Street brands, travel and supermarkets
    £20 contribution to a monthly gym membership – subject to T&Cs
    Health and wellbeing plan - cashback for dentist, opticians, physio and more
    Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
    Employee Volunteering - volunteer in the community for one day each year
    Unlimited access to Refer a Friend £500 bonus scheme
    Life Assurance cover of 4 x salary
    Employee discounts of 15% on a range of NFU Mutual insurance policies. 
    Salary sacrifice employee car scheme - subject to eligibility
    Working at NFU MutualWe’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. 
    We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

    We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Read Less

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