Nightstop Coordinator
If you're ready to make a real difference and thrive in a team that supports your growth, we'd love you to join the team.
Location: Manchester - Nightstop
Salary: £30,943 per annum
Closing date: 02 August, 2026
Employment Type: Permanent
Hours per week: 37.5
About the Role
Nightstop Coordinator - Greater Manchester
Help young people facing homelessness find a safe place to stay and a pathway to a brighter future.
As a Nightstop Coordinator , you'll be at the heart of a life-changing service—assessing referrals, coordinating emergency placements, supporting young people into longer-term accommodation, and ensuring the safety and wellbeing of guests and volunteer hosts.
We're looking for a proactive and compassionate professional with experience supporting vulnerable people, strong safeguarding and risk assessment skills, and the ability to build positive relationships with partners, volunteers, and young people. You'll also recruit, train, and support volunteer hosts while promoting the service across local communities.
Join an inclusive, values-led organisation that believes in the potential of every person. If you're organised, resilient, and motivated to make a real impact on young people's lives, we'd love to hear from you.
Please note that this job opportunity is offered as a full-time ( 37.5 hours per week ), permanent role.
In this role, you will:
Supporting Young People
Act as the first point of contact for people experiencing homelessness and referral partners, providing advice and signposting
Conduct needs and risk assessments with potential Nightstop guests
Coordinate and manage the logistics of each placement with volunteer hosts
Work proactively with guests and partner agencies to identify longer-term accommodation options
Provide ongoing support to guests and volunteers, including participation in a 24-hour on-call rota
Ensure the safety and wellbeing of all guests and volunteers at all times
Comply with data protection and information-sharing protocols
Lead on safeguarding actions to protect people with an identified risk
Volunteer Recruitment, Promotion and Engagement
Promote volunteer opportunities through community networks, local organisations, and online platforms
Recruit and onboard volunteer hosts in line with safer recruitment practices, including interviews, references, DBS checks, and travelling to complete home assessments in line with lone working procedures
Assess and make recommendations on applicants' suitability and contribute to decision-making processes
Deliver training, supervision, forums, celebration events and ongoing support to volunteers
Build strong relationships with hosts to support retention, motivation, and engagement
Act as a key point of contact for volunteers, providing guidance and problem-solving support
Maintain regular communication with volunteers, including updates, development opportunities, and networking events
Marketing and Stakeholder Management
Develop and maintain effective partnerships with statutory and voluntary sector organisations
Work collaboratively with partners to support young people's outcomes
Arrange and attend community events and meetings to promote the Nightstop service
Represent the organisation confidently, speaking clearly and effectively about youth homelessness and the impact of the service
Support development of client and volunteer stories for communications and fundraising
Proactively promote the Nightstop service to engage our wider communities, delivering awareness sessions encouraging volunteer engagement
Administration
Maintain accurate and up-to-date records for all guests and volunteers
Contribute to monitoring, reporting, and data collection
Support financial processes, including payments and record-keeping
Other
Work collaboratively and effectively as part of the wider team with regular travel nationally for team meetings
Actively participate in regular supervision, appraisals, caseload reviews and team meetings with your line manager and the wider team
Work within the principles of Trauma Informed Practices, and apply this to your daily work young people, volunteers and also within the team
Participate in an on-call rota, including evenings and weekends (additional on-call allowance is paid)
Provide out-of-hours support when required
Undertake further duties as commensurate to the role, in line with Depaul Policies and Procedures and as identified by your line manager
About You
When completing your application form please address all the points set out below.
Knowledge and Experience
Experience of working with vulnerable people or those experiencing homelessness and the challenges they face
Experience of managing volunteers, including promoting opportunities, recruitment, onboarding and retention in line with safer recruitment practices
Knowledge of housing and homelessness legislation, including welfare entitlements
Experience of completing and implementing risk assessments
Strong understanding and experience of implementing safeguarding principles and procedures
Skills and Abilities
Excellent communication skills both in person and remotely including the ability to deliver training to volunteers, present to a variety of audiences and speak publicly
Strong organisational and administrative skills, with the ability to manage competing priorities
Ability to work both independently and as part of a dispersed national team
Experience of working collaboratively with internal and external stakeholders
Confident use of IT systems, including databases, Google Workspace, and Microsoft Office
Ability to work under pressure and respond effectively to changing demands
Ability to maintain professional boundaries and promote this in others
What You'll Receive
Tailored training and development
Flexible working options where suitable
26 days annual leave, rising with service
Family friendly leave policies
Pension scheme with employer contributions up to 7%
Employee Assistance Programme with 24/7 GP access
Discounts across retail, travel, food, fitness and more
Cash health plan for you and your family
Death in service benefit
Access to legal and practical support
My Journey from Volunteer to Manager
When I moved to the UK in 2013, I joined the charity through a one-year European Voluntary Service placement, supporting vulnerable and homeless young people in a drop-in café. It didn't take long for me to connect with the organisation's mission and values, and I quickly realised that I wanted to build my career in an organisation dedicated to making a real difference.
They recognised not only my commitment but also my background in social work and passion for supporting others. At the end of my volunteering placement, I secured a role as a Nightstop Project Worker, where I spent four years delivering emergency accommodation services across 12 local authority areas and training volunteers who played a vital role in supporting young people in crisis.
One of the charity's greatest strengths is its commitment to developing its people. Throughout my career, I was encouraged to expand my skills through leadership and management training, while being given the trust and autonomy to take on new challenges. This investment in my growth led to promotions first to Prevention Services Manager for the North East and Cumbria, and later to National Prevention Services Manager.
Today, I lead a dedicated team delivering family mediation, emergency accommodation, and housing advice services that help prevent youth homelessness across the country. My progression from volunteer to national service manager reflects the opportunities, support, and belief that the organisation invests in its people.
If you're looking for a place where your development is genuinely valued, your ambitions are supported, and your work creates lasting impact, this is a truly rewarding place to build your career.
Safer Recruitment
The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About the Organisation
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born.
What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
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Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
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