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Job Openings

• 

  HR Case Manager - (London/Essex )  

  New Ventures Recruitment

  Permanent - Essex

  Posted: 11/07/2025

  Apply Now

  HR Case Manager (Field-Based) London/Essex Are you an experienced HR... Read More

  HR Case Manager (Field-Based) London/Essex
  

  Are you an experienced HR professional with a strong background in managing complex employee relations cases? Do you thrive in a fast-paced, field-based role where no two days are the same?

  We re currently working on behalf of a leading national business to recruit a Field-Based HR Case Manager. This is a fantastic opportunity for someone with solid ER experience and excellent communication skills to join a well-established organisation that values professionalism, pragmatism, and strong HR partnerships.- You must live between London & Essex to apply

  The role will mainly work with the area between London and Essex, but will require some national travel periodically

  Key Responsibilities:

  • Provide expert telephone and written HR advice to line managers across all business areas

  • Lead on complex and serious conduct, capability, and employee relations matters

  • Support and coach managers through investigations, hearings, and appeals

  • Draft, review and quality-check investigation reports and HR-related correspondence

  • Attend and support face-to-face meetings at nationwide sites where necessary

  • Maintain accurate case notes and update the Case Management System (CMS)

  • Help to embed strong HR practice across the business through education and guidance

  What We re Looking For:

  • Proven experience managing complex HR/ER cases in a fast-moving, multi-site environment

  • Up-to-date knowledge of UK employment law

  • Strong communication and coaching skills, with the confidence to influence at all levels

  • Pragmatic, commercial approach to decision making

  • CIPD Level 5 or 7 (or working towards 7) preferred

  • Ability to travel across the UK with occasional overnight stays

  • Full UK driving licence (company car provided)

  Why Apply?

  • Be part of a business that supports development and encourages autonomy

  • Work in a field-based position with the flexibility to manage your own caseload

  • Join a team that genuinely values HR as a partner to the wider business

  New Ventures Recruitment Ltd is acting as a recruitment agency for this vacancy and is an equal opportunity employer.

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  Apply Now
• 

  HR Case Manager  

  New Ventures Recruitment

  Permanent - Clwyd

  Posted: 11/07/2025

  Apply Now

  Are you an Experienced HR Professional with excellent knowledge and ex... Read More

  Are you an Experienced HR Professional with excellent knowledge and experience in Complex Case Management? We have an opportunity for an HR Case Manager to work in an office/hybrid-based role close to Chester

  PURPOSE OF ROLE

  • Support and guide managers on complex matters, such as capability, serious conduct, employee relations, suspensions, and investigation management. This includes reviewing investigation reports and complex letters or communications.
  • Be an expert in your field and be able to provide a professional, proactive, telephone, and written HR advisory service to managers at all levels across the business.
  • Be a point of contact providing active support to managers in the day-to-day case management of serious/complex employment issues, while at all times considering the commercial constraints of the business and the legal framework

  KEY ACCOUNTABILITIES/TASKS

  • Responsible for managing a portfolio of HR cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales
  • Be a support mechanism within the wider HR team; Liaise and develop effective working relationships with wider stakeholders
  • Provide over-the-phone and face-to-face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locations
  • Review and prepare letters/ documents in readiness for and after formal hearings and provide feedback to Managers where required
  • Record cases accurately on the Case Management System, and ensure that cases are managed proactively and driven through to conclusio,n and ensure personnel database reflects accurately
  • Take every opportunity to coach managers in aspects of people management, including communication, robust decision-making, fairness, consistency, and application
  • Ensure good employment practice through the provision of clear advice and guidance in line with HR policies, procedures, and guidelines
  • Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.
  • Work autonomously whilst using your initiative, on delegated work areas, and where appropriate, seek advice from senior colleagues when required

  QUALIFICATIONS/KNOWLEDGE/EXPERIENCE

  • Proven track record of managing a range of complex HR cases
  • Demonstrable, comprehensive, up-to-date working knowledge of UK employment law and legislation and its implications for employers
  • Confident communication with people at all levels, with a style that is clear, engaging, coaching, and collaborativ,e whilst at times of challeng,e can hold your own
  • Demonstrate strong partnership working with a variety of stakeholders
  • CIPD qualified (ideally Level 5 )
  • Experience in applying a commercial and pragmatic approach to providing HR risk-based solutions to difficult issues that arise within challenging situations
  • Ability to work flexibly in an agile way to meet deadlines and respond positively and constructively to feedback
  • Can evidence-building capabilitybe built within a coaching framework
  • Good analytical and problem-solving skills

  Competitive salary

  Excellent benefits

  New Ventures Recruitment Ltd, is an equal opportunities employer and is acting as a recruitment agency for this vacancy

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• 

  HR Case Manager - Bristol - Cardiff  

  New Ventures Recruitment

  Permanent - Gloucestershire

  Posted: 11/07/2025

  Apply Now

  HR Case Manager (Field-Based) Bristol - Cardiff Are you an experienced... Read More

  HR Case Manager (Field-Based) Bristol - Cardiff

  Are you an experienced HR professional with a strong background in managing complex employee relations cases? Do you thrive in a fast-paced, field-based role where no two days are the same?

  We re currently working on behalf of a leading national business to recruit a Field-Based HR Case Manager. This is a fantastic opportunity for someone with solid ER experience and excellent communication skills to join a well-established organisation that values professionalism, pragmatism, and strong HR partnerships.- You must live between Bristol & Cardiff or within 1.5 hours' commute to Bristol by car.

  The role will mainly work with the area between Bristol & Cardiff, but will require some national travel periodically

  Key Responsibilities:
  Provide expert telephone and written HR advice to line managers across all business areas

  Lead on complex and serious conduct, capability, and employee relations matters

  Support and coach managers through investigations, hearings, and appeals

  Draft, review and quality-check investigation reports and HR-related correspondence

  Attend and support face-to-face meetings at nationwide sites where necessary

  Maintain accurate case notes and update the Case Management System (CMS)

  Help to embed strong HR practice across the business through education and guidance

  What We re Looking For:
  Proven experience managing complex HR/ER cases in a fast-moving, multi-site environment

  Up-to-date knowledge of UK employment law

  Strong communication and coaching skills, with the confidence to influence at all levels

  Pragmatic, commercial approach to decision making

  CIPD Level 5 or 7 (or working towards 7) preferred

  Ability to travel across the UK with occasional overnight stays

  Full UK driving licence (company car provided)

  Why Apply?
  Be part of a business that supports development and encourages autonomy

  Work in a field-based position with the flexibility to manage your own caseload

  Join a team that genuinely values HR as a partner to the wider business

  New Ventures Recruitment Ltd is acting as a recruitment agency for this vacancy and is an equal opportunity employer.

  Read Less

  Apply Now

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