Junior Observability Support Analyst Location: London (Hybrid – 3 days per week onsite) Salary: £35,000–£40,000 per annum Experience Required: Approximately 1–3 years' experience (or equivalent) Start Date: ASAP Job Description Role Summary We're looking for a Junior Observability Support Analyst to join our growing Observability team in London. This is an exciting opportunity for someone with experience in IT Support, Application Support, Service Desk, Operations, or a similar technical role who is looking to specialise in enterprise observability and build a long-term career in production support. Working alongside experienced Observability Consultants, you'll gain hands-on experience supporting large-scale enterprise environments using industry-leading observability platforms, with a particular focus on Dynatrace and Splunk . You'll play a key role in monitoring business-critical systems, investigating incidents, and helping ensure enterprise applications remain secure, resilient, and high performing. Overview NETbuilder is a leading provider of digital solutions, software, consulting, and managed services. Since 1999, we've helped organisations modernise, optimise, and support mission-critical technology through expertise in Cloud, Digital Engineering, and Observability. As a Junior Observability Support Analyst, you'll become part of a collaborative team delivering enterprise-grade monitoring and support services for globally recognised clients. You'll receive mentoring from experienced consultants while developing practical skills with market-leading observability technologies and gaining exposure to complex production environments. Key Responsibilities Monitor the health, availability, and performance of enterprise applications, infrastructure, and cloud environments using observability platforms. Investigate alerts and incidents, perform initial triage, identify root causes, and escalate where appropriate. Support the resolution of production issues by collaborating with engineers, consultants, and client stakeholders. Analyse logs, metrics, traces, and performance data to troubleshoot application and infrastructure issues. Assist with configuring dashboards, alerts, and monitoring solutions to improve visibility across enterprise systems. Contribute to operational documentation, runbooks, knowledge articles, and continuous service improvement initiatives. Help maintain service availability through proactive monitoring, incident management, and preventative maintenance. Support the optimisation of monitoring capabilities and identify opportunities for automation and operational improvements. About You Hands-on experience with Dynatrace is highly desirable. Exposure to Splunk or another enterprise observability platform would be a strong advantage. Understanding of Application Performance Monitoring (APM), infrastructure monitoring, or production support. Basic knowledge of Windows and/or Linux operating systems, networking, cloud technologies, and enterprise infrastructure. Strong analytical and troubleshooting skills with excellent attention to detail. A proactive attitude, eagerness to learn, and a genuine passion for observability and modern cloud technologies. Excellent communication skills with the ability to collaborate effectively across technical teams. Your Experience Approximately 1–3 years' experience in an IT Support, Application Support, Service Desk, Operations, NOC, or Junior Observability role. Experience supporting production environments and responding to technical incidents. Familiarity with incident management processes and service management best practices. Exposure to enterprise monitoring tools such as Dynatrace , Splunk , Grafana, AppDynamics, New Relic, Elastic, or similar technologies. An understanding of enterprise applications, infrastructure, cloud platforms, and production support environments. Experience working within ITIL or similar operational frameworks is advantageous but not essential. What We Offer Competitive salary of £35,000–£40,000 per annum. Structured mentoring and support from experienced Observability Consultants. Hands-on experience with enterprise observability platforms, including Dynatrace and Splunk . Ongoing training, professional development, and clear opportunities for career progression. The opportunity to work on business-critical systems for global enterprise clients using modern cloud technologies. A collaborative, inclusive, and supportive environment where you'll be encouraged to learn, grow, and develop your technical expertise.
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