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NEC Software Solutions
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  • Welsh Speaking Customer Service Advisor  

    NEC Software Solutions
    - Wrexham
    Apply Now
    Company DescriptionCome join us and make a difference in the world!Dis... Read More
    Company DescriptionCome join us and make a difference in the world!Discover more at www.necsws.comJob DescriptionLocation: Wrexham, UK Full time 37.5 hours a week‍Service details: NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government. The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship. Our core function is to verify and resolve grant applications against set criteria We help customers over the phone, online and by email.  The Role We support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications. Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed. Process emergency payments and individual assistance grant applications. Managing and processing data in a fast-paced office environment. Accurate data recording. Liaise with applicants to process information into the DAF solution. Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation. To fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly. Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls. In both English and WelshWork as part of the team in achieving targets set by the Service Manager. Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter. Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner. Act as a key deliverer of the DAF contract.   QualificationsWelsh Language speaker - Conversional level. Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATIONCandidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way. Read Less
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  • Data Migration Engineer  

    NEC Software Solutions
    - Birmingham
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    Company DescriptionCome join us and make a difference in the world!Dis... Read More
    Company DescriptionCome join us and make a difference in the world!Discover more at www.necsws.comJob DescriptionPlease note, ideally we would seek a candidate who can be hyrbid from Glasgow or London, but this role can be remote subject to location.We are seeking an experienced Data Migration Engineer to support a large-scale migration project. The successful candidate will play a key role in designing, developing, and executing migration strategies to ensure data is transferred accurately, securely, and efficiently into the target environment.This role requires a hands-on engineer with strong SQL expertise, particularly in MySQL, who can take ownership of migration tasks, proactively identify risks, and collaborate closely with technical and business stakeholders.Key ResponsibilitiesDesign, develop, and execute ETL processes to migrate data from legacy systems to target platforms.    Write and optimise complex SQL queries (preferably MySQL) to support data extraction, transformation, and validation.    Apply the full data quality framework (accuracy, completeness, consistency, timeliness, validity, uniqueness, integrity) across all migration activities.    Conduct data profiling, cleansing, and quality assurance checks to ensure accuracy and completeness of migrated data.    Translate business and technical requirements into data transformation rules and implement them effectively.    Provide clear feedback to QA data testers, ensuring test coverage and quality are maintained throughout.    Raise and manage risks, issues, and blockers promptly, keeping all stakeholders fully informed.    Collaborate with business analysts, developers, architects, and other stakeholders to ensure alignment with business needs.    Provide clear documentation of migration processes, data mappings, data quality checks, and testing results.    Support user acceptance testing (UAT) and resolve data-related issues promptly.    Ensure migrations comply with data governance, security, and regulatory requirements.    Work with case management software and related systems to understand data structures and workflows.QualificationsEssential:Proven experience in public sector large-scale data migration projects.Strong SQL development skills within MySQL environments.Solid understanding of data transformations and ETL workflows.Knowledge and application of data quality dimensions in migration processes.Familiarity with case management systems and associated data structures.Strong problem-solving mindset, with the ability to take ownership and work independently.Experience in stakeholder engagement, risk reporting, and supporting QA testers.UK NPPV3 Security Clearance with at least 12 months remaining.Ability to work effectively as part of a data team and with cross-functional stakeholders.Desirable SkillsExperience with Oracle databases (alongside MySQL).Knowledge of data modelling, data warehousing, or data integration tools.Experience in working with agile project delivery methodologies.Ideally Azure and experience in Azure Data Factory for ETL. Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATIONCandidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way. Read Less
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  • N

    Oracle Database and Application Support  

    NEC Software Solutions
    - United Kingdom
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    Come join us and make a difference in the world! Discover more at NO... Read More
    Come join us and make a difference in the world!
    Discover more at
    NO AGENCIES PLEASE
    Job Description
    Please note, role can be remote or Hybrid, subject to location.
    Join our skilled team as an Oracle Database Application and Support Analyst, supporting software solutions for 100+ esteemed customers, including prominent names in the Public Sector. This unique opportunity involves working with a mix of on-premises, private, and public cloud-based systems.
    Main Responsibilities:
    As an Oracle Database Application and Support Analyst, expect engaging duties: Apply software updates, and perform technology upgrades Conduct installations of new software, and troubleshoot related issues efficiently. Proactively review metrics, and address potential database performance, and backup concerns. Communicate professionally with customers, and provide innovative solutions. Collaborate within the team, share workloads, and foster a supportive environment.
    Qualifications
    Essential Skills/Experience:
    Experience with Oracle Database Management including upgrades for single-instance environments. Experience in installing and maintaining software on Solaris, Linux, or MS Windows. Deployment of Apache Tomcat-based web applications, enhancing web services capabilities. Strong aptitude in direct customer interaction via video, telephone, and email. Eligibility for UK Security Clearance
    Desirable Skills/Experience:
    Expertise in Apache Web Server configuration and management, optimizing web app performance. Proficiency in Unix shell scripting, streamlining administrative tasks and automation. Experience in scripted database and software backups and recovery, ensuring data security. Knowledge of Microsoft IIS Web Server configuration and management. Understanding of network architecture, bolstering infrastructure expertise.
    Additional Information
    We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
    Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
    All offers are subject to satisfactory vetting and reference checks. This role will require UK Security Clearance.
    NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
    Who We Are:
    We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way. Read Less
    Apply Now

  • Change, Configuration & Release Analyst  

    NEC Software Solutions
    - Hartlepool
    Apply Now
    Company DescriptionCome join us and make a difference in the world!Dis... Read More
    Company DescriptionCome join us and make a difference in the world!Discover more at www.necsws.comNO AGENCIES PLEASEJob DescriptionJoin our IT Service Delivery Department at NECSWS as an Change Configuration and Release Analyst. Our team ensures IT services are deployed, monitored, and continually improved for colleagues and customers.This role is working on a hybrid basis from Hartlepool.You’ll work on the Change, Config & Release Team, managing the lifecycle of changes to internal and external IT systems from planned to emergency. Your role is to assess risks, coordinate stakeholders, and ensure smooth implementation while promoting best practices and continuous improvement.Key Responsibilities:Review and validate change requests and impact assessments.Host and document change-related calls.Coordinate with internal teams and external departments.Track and manage changes through their lifecycle.Conduct release analysis to assess readiness, dependencies, and risk before deployment.Provide guidance, training, and process improvements.QualificationsSkills & Experience:Essential:Strong stakeholder engagement and customer-facing experience.Proficiency in Microsoft Excel (data analysis desirable).Eligible for UK Security Clearance and NPPV3Desirable:Experience in release analysis and/or change analysis, including evaluating release scope, risk, and impact.Knowledge of ITIL methodology and Service Delivery processes.ITIL v4 CertifiedAdditional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A selection of flexible benefits to suit your individual needs Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way. Read Less
    Apply Now

  • Implementation and Training Consultant - Housing  

    NEC Software Solutions
    - London
    Apply Now
    Company DescriptionCome join us and make a difference in the world!Dis... Read More
    Company DescriptionCome join us and make a difference in the world!Discover more at www.necsws.com NO AGENCIES PLEASEJob DescriptionPlease note - this role can be remote or hybrid, subject to locationIt’s a really exciting growth time in our Housing Team. We have numerous contracts with fantastic customers who are upgrading, migrating, or implementing our NEC Housing Management System! To support this growth, we are looking for Implementation & Training Consultants, specialising in our Allocations Module, to ensure our customers receive the best experience possible. This is a home-based role, reporting to one of our Lead Implementation Consultants. When you join NECSWS Housing Team, you will be given the support and time to grow and develop your skillset and knowledge of our system. You will work directly with one of our highly skilled consultants to shadow and complete personal aspects of the work until you are ready to work independently with customers on full end-to-end projects. Main Responsibilities Offer expert guidance in implementing NEC Housing system modules – particularly Allocations and Housing Advice/Homelessness, with a focus on system configuration and build. Deliver engaging and effective training sessions (remote and occasionally on-site) to customers and internal teams, ensuring users feel confident and competent in using the system. Provide excellent advice and best practice to current customers using NEC Housing. Ensure that consultancy and training activities consistently achieve positive customer feedback. Create and maintain training courses, user guides, and solution design manuals for customers and internal teams. Collaborate with customers via Teams (including recorded sessions for training purposes) and adapt delivery styles to suit different audiences. Stay up-to-date with the latest developments in Social Housing Management and incorporate these into training and consultancy. Be flexible and available for occasional UK travel to customer or company sites when required. QualificationsEssential: In-depth expertise in Allocations and Homelessness processes using Housing Management Software. Demonstrated experience in implementing Housing Management Systems or modules, with strong skills in configuration and build. Proven ability to deliver high-quality training and consultancy services, achieving positive feedback from diverse audiences. Strong communication and presentation skills, with the ability to simplify complex concepts for end users. Proficiency in creating and maintaining training materials, including courses and solution design manuals. Ability to manage multiple projects once proficient with our system. Desirable: Experience in creating, configuring, and implementing wider NEC Housing system modules. Familiarity with adult learning principles and training delivery best practices. Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATIONCandidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way. Read Less
    Apply Now

  • Housing Senior Support Consultant  

    NEC Software Solutions
    - Birmingham
    Apply Now
    Company DescriptionCome join us and make a difference in the world! Di... Read More
    Company DescriptionCome join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASEJob DescriptionRole can be remote or Hybrid, Subject to LocationJoin our team as a Senior Support Consultant and become the go-to expert for solving complex challenges!
    If you love problem-solving, working with technology, and making a real impact for customers, this role is for you. You’ll be part of our Housing Team, supporting NEC’s market-leading Housing.This isn’t just a support role—it’s an opportunity to learn, grow, and become a trusted advisor for our customers. We’ll provide full training on our products, so if you have strong technical skills and experience with SQL or system administration, we want to hear from you!What’s in it for you?Flexibility: Hybrid or remote working options.Variety: Work on a mix of technical troubleshooting, customer interaction, and proactive problem-solving.Growth: Develop deep product knowledge and progress into specialist or leadership roles.Impact: Help customers deliver essential housing services to communities.Role OverviewWork as part of a collaborative team resolving application support issues for NEC Housing and related components.Ensure issues are handled efficiently using ITIL best practice service processes.Normal hours are 9:00–17:30, Monday to Friday, except for one week in every 10 when you’ll cover Canadian hours (14:00–22:00).Key ResponsibilitiesProvide technical assistance, application support, and usage guidance to NEC customers.Investigate and resolve application issues, working toward SLA targets.Translate customer requirements into workarounds and fixes.Develop and maintain technical support documentation and procedures.Deliver proactive support services (ITIL Problem Management).Identify opportunities for additional services and solutions.QualificationsEssential SkillsStrong SQL skills for querying and managing database content.Experience supporting applications deployed via web technologies.Good understanding of service delivery within defined SLAs.Excellent customer relationship and communication skills.Experience with NEC Housing is highly desirableWe’ll provide full training on our products, so if you have strong technical skills and experience with SQL or housing system administration, we want to hear from you!Desirable SkillsKnowledge of operating systems (Windows Server, Linux, UNIX Solaris).Familiarity with APIs, Business Objects, and integration tools.ITIL v4 Foundation certification.Awareness of software development principles within ISO 9001 environments.Intermediate or advanced Microsoft Office skills.Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATIONCandidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way. Read Less
    Apply Now

  • Product Manager - NEC Housing  

    NEC Software Solutions
    - Manchester
    Apply Now
    Company DescriptionCome join us and make a difference in the world!Dis... Read More
    Company DescriptionCome join us and make a difference in the world!Discover more at www.necsws.comNO AGENCIES PLEASEJob Description*** Please note - Hybrid or remote subject to location ***Join us on an exciting journey as a Product Manager for NEC Housing!You’ll play a pivotal role in shaping and delivering innovative products for the Social Housing sector covering areas such as case management, customer engagement, including our award-winning NEC Engage app! With over £8m annual investment in our award-winning solutions, we’re committed to helping customers deliver better services, more effectively.We’re looking for passionate individuals to join a dynamic team that’s focused on exceeding customer expectations, maximising intellectual property, and driving transformation across the sector.From market assessment through to requirements decomposition, build support, and final test verification, you’ll ensure the NEC Housing platform empowers customers to meet the challenges they face.Key ResponsibilitiesConduct market research to understand legislative, regulatory, competitive, and economic trends, as well as evolving market drivers.Become the subject matter expert in your product area, providing guidance to customers and internal stakeholders.Collaborate with customers through co-design workshops, user groups, and meetings to capture insights and shape requirements.Define customer business needs and objectives to ensure NEC Housing products meet or exceed expectations.Create requirements, user stories, and wireframes for new developments, working closely with development and QA teams to deliver solutions that achieve customer outcomes.Partner with Technical Authors to produce and review product documentation.Build business cases including market uptake, pricing, and margin analysis.Identify and manage any third-party requirements, liaising with suppliers and integrators as needed.Define and maintain the roadmap for your product area(s).Support Pre-Sales and Sales teams with bid responses, proposals, and quotations.Deliver presentations to internal and external audiences.Contribute to product launch activities.This is your opportunity to shape NEC Housing products and guide customers toward best practices. Future growth and progression within the Product Team or wider business await the successful candidate.QualificationsEssential CriteriaExperience in UK Social Housing, either as a customer or software solution provider.Strong knowledge of project life cycle, methodologies, and delivering projects on time and within budget.Experience defining product enhancements, UI/UX design, and Agile new product development.Experience with housing management systems or related software.Experience working with Document Management, Case Management and/or Customer Engagement solutions.Excellent presentation and communication skills.Full, valid UK/EC driving licence for travel.DesirableProven ability to build relationships and understand client perspectives.Effective time management and resource allocation.Strong decision-making skills.Experience in end-to-end product life cycle management.Experience designing digital solutions for the social housing sector, including mobile apps and web platforms.Proficiency in tools such as Figma and JIRA.Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A selection of flexible benefits to suit your individual needs Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way. Read Less
    Apply Now

  • Product Manager - NEC Housing  

    NEC Software Solutions
    - London
    Apply Now
    Company DescriptionCome join us and make a difference in the world!Dis... Read More
    Company DescriptionCome join us and make a difference in the world!Discover more at www.necsws.comNO AGENCIES PLEASEJob Description*** Please note - Hybrid or remote subject to location ***Join us on an exciting journey as a Product Manager for NEC Housing!You’ll play a pivotal role in shaping and delivering innovative products for the Social Housing sector covering areas such as case management, customer engagement, including our award-winning NEC Engage app! With over £8m annual investment in our award-winning solutions, we’re committed to helping customers deliver better services, more effectively.We’re looking for passionate individuals to join a dynamic team that’s focused on exceeding customer expectations, maximising intellectual property, and driving transformation across the sector.From market assessment through to requirements decomposition, build support, and final test verification, you’ll ensure the NEC Housing platform empowers customers to meet the challenges they face.Key ResponsibilitiesConduct market research to understand legislative, regulatory, competitive, and economic trends, as well as evolving market drivers.Become the subject matter expert in your product area, providing guidance to customers and internal stakeholders.Collaborate with customers through co-design workshops, user groups, and meetings to capture insights and shape requirements.Define customer business needs and objectives to ensure NEC Housing products meet or exceed expectations.Create requirements, user stories, and wireframes for new developments, working closely with development and QA teams to deliver solutions that achieve customer outcomes.Partner with Technical Authors to produce and review product documentation.Build business cases including market uptake, pricing, and margin analysis.Identify and manage any third-party requirements, liaising with suppliers and integrators as needed.Define and maintain the roadmap for your product area(s).Support Pre-Sales and Sales teams with bid responses, proposals, and quotations.Deliver presentations to internal and external audiences.Contribute to product launch activities.This is your opportunity to shape NEC Housing products and guide customers toward best practices. Future growth and progression within the Product Team or wider business await the successful candidate.QualificationsEssential CriteriaExperience in UK Social Housing, either as a customer or software solution provider.Strong knowledge of project life cycle, methodologies, and delivering projects on time and within budget.Experience defining product enhancements, UI/UX design, and Agile new product development.Experience with housing management systems or related software.Experience working with Document Management, Case Management and/or Customer Engagement solutions.Excellent presentation and communication skills.Full, valid UK/EC driving licence for travel.DesirableProven ability to build relationships and understand client perspectives.Effective time management and resource allocation.Strong decision-making skills.Experience in end-to-end product life cycle management.Experience designing digital solutions for the social housing sector, including mobile apps and web platforms.Proficiency in tools such as Figma and JIRA.Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A selection of flexible benefits to suit your individual needs Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way. Read Less
    Apply Now

  • Customer Service Advisor  

    NEC Software Solutions
    - Wrexham
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    Company DescriptionCome join us and make a difference in the world!We’... Read More
    Company DescriptionCome join us and make a difference in the world!We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way.Discover more at www.necsws.comJob DescriptionLocation: Wrexham, UK Full time/Part Time up to 37.5 hours a weekService details: NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government. The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship. Our core function is to verify and resolve grant applications against set criteria We help customers over the phone, online and by email. The Role We support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications. Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed. Process emergency payments and individual assistance grant applications. Managing and processing data in a fast-paced office environment. Accurate data recording. Liaise with applicants to process information into the DAF solution. Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation. To fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly. Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls. Work as part of the team in achieving targets set by the Service Manager. Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter. Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner. Act as a key deliverer of the DAF contract.   QualificationsAdditional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATIONCandidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting, financial probity checks, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way. Read Less
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  • Microsoft Copilot Specialist  

    NEC Software Solutions
    - Manchester
    Apply Now
    Company DescriptionCome join us and make a difference in the world!Dis... Read More
    Company DescriptionCome join us and make a difference in the world!Discover more at www.necsws.comNO AGENCIES PLEASEJob DescriptionPlease note, this role can be remote or hybrid, subject to location.NEC Software Solutions is embarking on a pivotal digital transformation journey by adopting Microsoft Copilot technologies, including Microsoft 365 Copilot, Copilot Studio, and GitHub Copilot. The purpose of this role is to be the catalyst for this change, ensuring these powerful AI tools are not just deployed, but are effectively and securely integrated into the fabric of our daily operations.The Microsoft Copilot Specialist is a strategic position that requires a deep understanding of the Copilot ecosystem and the ability to lead the charge from a business and change management perspective. You will be responsible for defining the vision, building the strategy, and driving widespread adoption. This involves understanding the business's needs, articulating the value of AI, and overcoming the cultural and operational challenges that accompany the introduction of a new way of working.This role is about maximizing the return on our investment in Copilot by demonstrating tangible value, fostering a culture of innovation, and ensuring every colleague has the knowledge and confidence to leverage these tools effectively. You will be the bridge between technology and the business, ensuring our digital transformation is successful, secure, and truly benefits the entire organisation.The successful candidate will be a member of the central architecture and design function positioned within the enterprise architecture team that comprises existing technology specialists focused on Microsoft 365. You will benefit from being part of a team with broad skills across enterprise, security, technical and solution architecture domains.Responsibilities will include:Champion Adoption: Act as the visible advocate and subject matter expert for Copilot tools across NEC Software Solutions. You will actively engage with key stakeholders and business unit leaders to build excitement and ensure they understand the tangible benefits and strategic use cases for their teams.Use Case Development: Lead the identification, design, and execution of high-impact pilot programs. You will work directly with business teams to discover priority use cases for 365 Copilot, Copilot Studio, and GitHub Copilot, establishing a robust framework for testing, validating, and scaling successful implementations across the organisation.Program Management & Business Integration: Lead the effort to integrate Copilot technologies into existing business workflows. You will collaborate with project and engineering teams to ensure Copilot is deployed smoothly and demonstrate how it can enhance productivity (e.g., drafting, summarisation, code generation, and automation) while also improving the overall security posture.Strategic Tool Evaluation: Conduct in-depth evaluations of AI-driven technologies, tools, and services from a strategic, financial, and operational perspective. You will provide well-researched recommendations to senior leadership to inform purchasing and investment decisions.Enablement & Training: Develop and deliver targeted guidance, best-practice playbooks, and engaging training sessions for colleagues at all levels. You will tailor content to both technical and non-technical audiences, ensuring everyone can confidently and securely use Copilot tools to drive their own productivity.Documentation: Take ownership of the creation and review of critical documentation, including program plans, security policies, and user playbooks related to the adoption and best practices of Copilot technologies.Governance & Best Practice: Define and embed clear policies and a robust framework for the safe, secure, and ethical use of generative AI. You will ensure the organisation adheres to internal standards and external compliance requirements, such as ISO 27001, ISO42001, so to mitigate risks associated with new technologies.Metrics & Reporting: Establish and maintain a clear reporting structure to track key metrics. You will measure adoption and usage growth, quantify productivity gains from identified use cases, and provide regular, data-driven reports to senior leadership on the overall value of the Copilot program.Continuous Improvement: Proactively research and stay on top of emerging technologies and potential security threats from a business and risk perspective. You will be responsible for creating and presenting compelling business cases and strategic proposals to demonstrate how new technologies can benefit the business.QualificationsExperienceEssentialExperience in digital transformation, product, or technology leadership.Practical experience with change management and driving large-scale organisational change.Hands-on familiarity with Microsoft 365, Teams, and modern workplace tools.Experience with AI and automation tools (preferably Copilot Studio and GitHub Copilot).Strong communication and influencing skills, with the ability to engage both technical and non-technical colleagues.A track record of driving the adoption of new tools and ways of working at scale.Comfortable balancing strategic vision with direct collaboration and program management.Familiarity with compliance and security standards such as ISO 27001 and ISO42001.DesirablePrevious experience leading AI adoption programs within a complex organisation.Knowledge of public sector operating environments.Understanding of agile / DevOps project methods.Experience designing and running enablement and training programs.A solid understanding of Microsoft Azure and the Microsoft 365 ecosystem.Familiarity with core concepts of artificial intelligence, machine learning, and large language models (LLMs).An awareness of the software development lifecycle (SDLC) and modern coding practices to support the adoption of GitHub Copilot.Knowledge of IT security principles and governance related to cloud-based solutionsAdditional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.OTHER INFORMATIONCandidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.This position requires you to either currently have national security vetting clearance at the Security Check (SC) level or higher, Non-Police Personnel Vetting (NPPV) Level 3, or the ability to gain Enhanced Security Clearance in addition to the Baseline Personnel Security Standard.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way. Read Less
    Apply Now
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