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NEC Software Solutions
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  • 24*7 Service Desk Analyst  

    - Chippenham
    Company DescriptionCome join us and make a difference in the world!Dis... Read More
    Company DescriptionCome join us and make a difference in the world!Discover more at www.necsws.comJob DescriptionThis role can be based from our Hartlepool or Chippenham offices.

    You must have 1st line experience in proving IT service for users in the following:Demonstrate excellent customer service and influencing skills across various mediums.Knowledge of using microsoft office suite (i.e. Outlook / Excel )Flexibility in approachSelf MotivatedAbility to make decisions and take ownershipStrong communication skillsExcellent attention to detailAbility to follow instructionsExperiencing of working in a first line role and a understanding of ITIL is desirable but not required.
    Role involves:To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs.To manage the customer mailboxes and ensure timely logging of emails in ITSM Tool.To accurately log all relevant incident/service request and request for change details in accordance with service specific documented procedures. To allocate categorisation and prioritisation levels in accordance with customer contractual requirementsTo provide first line investigation and diagnosis where applicable ensuring that IT issues & faults reported to the appropriate teams and are resolved in the shortest possible time, meeting the organisations service level targets, and minimizing the disruption to critical system.Resolve basic hardware / software problems.To collect and record accurate information (use Quick Solutions where in place) to aid the second line team to progress any calls transferred to their Group.To resolve those incidents/service requests classified as First-Line-Fix, i.e. password resets and account reactivations/deactivations etc.To keep users informed of progress (especially post SLA breach)To accurately close (using closure codes),  all resolved incidents, requests and other calls in a timely manner, especially at month end.To reflect on customer feedback through customer call closure surveys.To contribute to team meetings.To undertake all required training for the role.To provide IT support & preventative maintenance for all contracts.To ensure comprehensive documentation of procedures are maintained, and to ensure that system documentation and support process is regularly reviewed.The role is 24*7 Shift working. 14 Shifts every 28 Days. The exact rotation will be discussed during the interview stages.QualificationsDemonstrate excellent customer service and influencing skills across various mediums.Knowledge of using Microsoft office suite (i.e. Outlook / Excel )Flexibility in approachSelf MotivatedAbility to make decisions and take ownershipStrong communication skillsExcellent attention to detailAbility to follow instructionsExperiencing of working in a first line role and a understanding of ITIL is desirable but not requiredPrevious experience working in a 1st line role or similar.Additional InformationWe are proud of the benefits we offer employees of NEC Software Solutions.Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A fantastic selection of flexible benefits to suit your individual needsWe are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your lifeAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.OTHER INFORMATIONCandidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way. Read Less
  • Sales Account Manager - Government  

    - London
    Company DescriptionCome join us and make a difference in the world!Dis... Read More
    Company DescriptionCome join us and make a difference in the world!Discover more at www.necsws.comPlease Note - Role can be Hybrid or Remote, Subject to LocationJob DescriptionWe are looking for a motivated and detail-oriented Junior Account Manager to support our sales and account management team. This role is ideal for someone with a couple of years of sales experience who has a solid foundation but is eager to develop their skills in client relationship management, strategic selling, and account growth.As a Junior Account Manager, you will help manage existing client accounts, support senior team members, and gradually take ownership of your own accounts as you grow in the role.RESPONSIBILITES AND DUTIES:Support the management of assigned client accounts and build strong, professional relationshipsAssist in identifying client needs and recommending appropriate products or servicesPrepare quotes, proposals, and sales documentationTrack account activity, sales performance, and client communications using CRM.Coordinate with internal teams (sales, marketing, operations, finance) to ensure smooth account deliveryHandle client inquiries and resolve basic issues in a timely and professional mannerAttend client meetings and calls alongside senior account managers and sales ManagementHelp identify upselling and cross-selling opportunities within existing accountsContinuously learn product knowledge, sales techniques, and account management best practicesCRITERIA:IntegrityCuriosity Willingness to learn Commercial AwarenessNumeracy skillsTeamworkTenacityAttention to detailCustomer skillsOrganisedQualificationsPERSONAL QUALITIES, SKILLS AND EXPERIENCE:Some experience in sales, customer service, or account supportStrong communication and interpersonal skillsBasic understanding of sales processes and customer relationship managementComfortable working with targets and performance metricsGood organizational skills and attention to detailProficiency in Microsoft Office , CRM systemsUnderstanding of SAAS, IAAS and cloud solutionsUnderstanding of Local government and the solutions they use/requireBasic presentation or proposal-writing experienceAdditional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATIONCandidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required along with further vetting checks like SC and NPPV3NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way. Read Less
  • Business Consultant (Benefits)  

    - London
    Company DescriptionCome join us and make a difference in the world!Dis... Read More
    Company DescriptionCome join us and make a difference in the world!Discover more at www.necsws.com
     Job DescriptionWe are recruiting a Business Consultant to join our established Revenues and Benefits, and Central Government Consultancy (RBCG) Team.We require a Business Consultant with a background in Housing Benefit and Council Tax Reduction (CTR).The Consultancy team comprises consultants with specialist knowledge of NEC Revenues & Benefits products, Data Migration Services, Systems Integration and Interfaces. The successful candidate will bring their skills and experience in one or more of the NEC’s products or services to extend the capabilities of the team and will be keen to both share and extend their own knowledge within the team.Key ResponsibilitiesProvide consultancy and training on NEC Products and Service Implementations in your area of expertise.Deliver consultancy/training on-site and remotely via Webinar / Screen share facilities.Carry out presentations / demonstrations for delegates depending on facilities available, as and when required.Contribute to the development of new consultancy offerings for newly developed software / services.Make recommendations relating to best use of NEC software in line with the client’s business needs.Ensure all consultancy and training is delivered effectively and achieves positive customer feedback.Ensure customer satisfaction with the products and services feeding back any issues into the consultancy group and other internal stakeholders.Assist with product development including attending user groups and creation of user guides.Deliver quality seminars to large customer groups.Progress and update knowledge of relevant legislation and NEC products and services.Extend your own and other consultancy team members capacity to deliver consultancy through internal training and mentoring.Provide the flexibility to support management decisions as and when workloads and priorities require that you work for periods in related areas such as product management, business analysis, testing or support within the NEC business.

    This is home based remote role requiring fairly frequent travel around the UK, on average you would stay away around 5 nights per month so you must be happy with the travel element of the role.QualificationsEssential SkillsExpertise and extensive up-to-date knowledge in Benefits (CTR/CTS and/or Housing Benefits)Excellent communication skills, both written and verbal.Ability to problem solve in demanding circumstances.Ability to work on own or part of a team and on multiple projects in parallel.UK Driving license and willing to work away from home as required.Desirable Skills & ExperienceExpertise and extensive up-to-date knowledge in NEC products or ServicesIntegration / Interfaces (with NEC R&B products)Experience of working with customers and / or external agencies.Experience of delivering training and / or seminars.Experience of working on a Revenues and Benefits migration project. Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATIONCandidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way.  Read Less
  • Data Engineer  

    - Birmingham
    Company DescriptionCome join us and make a difference in the world!Dis... Read More
    Company DescriptionCome join us and make a difference in the world!Discover more at www.necsws.comNo Agencies PleaseJob DescriptionPlease note, role Remote or Hybrid Subject to LocationWe are seeking an experienced Data Migration Engineer to support a large-scale migration project. The successful candidate will play a key role in designing, developing, and executing migration strategies to ensure data is transferred accurately, securely, and efficiently into the target environment.This role requires a hands-on engineer with strong SQL expertise, particularly in MySQL, who can take ownership of migration tasks, proactively identify risks, and collaborate closely with technical and business stakeholders.Key ResponsibilitiesDesign, develop, and execute ETL processes to migrate data from legacy systems to target platforms.    Write and optimise complex SQL queries (preferably MySQL) to support data extraction, transformation, and validation.    Apply the full data quality framework (accuracy, completeness, consistency, timeliness, validity, uniqueness, integrity) across all migration activities.    Conduct data profiling, cleansing, and quality assurance checks to ensure accuracy and completeness of migrated data.    Translate business and technical requirements into data transformation rules and implement them effectively.    Provide clear feedback to QA data testers, ensuring test coverage and quality are maintained throughout.    Raise and manage risks, issues, and blockers promptly, keeping all stakeholders fully informed.    Collaborate with business analysts, developers, architects, and other stakeholders to ensure alignment with business needs.    Provide clear documentation of migration processes, data mappings, data quality checks, and testing results.    Support user acceptance testing (UAT) and resolve data-related issues promptly.    Ensure migrations comply with data governance, security, and regulatory requirements.    Work with case management software and related systems to understand data structures and workflows.QualificationsEssential:Proven experience in public sector large-scale data migration projects.Strong SQL development skills within MySQL environments.Solid understanding of data transformations and ETL workflows.Knowledge and application of data quality dimensions in migration processes.Familiarity with case management systems and associated data structures.Strong problem-solving mindset, with the ability to take ownership and work independently.Experience in stakeholder engagement, risk reporting, and supporting QA testers.UK NPPV3 Security Clearance with at least 12 months remaining.Ability to work effectively as part of a data team and with cross-functional stakeholders.Desirable SkillsExperience with Oracle databases (alongside MySQL).Knowledge of data modelling, data warehousing, or data integration tools.Experience in working with agile project delivery methodologies.Ideally Azure and experience in Azure Data Factory for ETL. Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATIONCandidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way. Read Less
  • Company DescriptionCome join us and make a difference in the world!Dis... Read More
    Company DescriptionCome join us and make a difference in the world!Discover more at www.necsws.comJob Description**Please note – This role is hybrid working from one of the NEC offices, but the successful candidate would be in the Bracknell office for the initial couple of weeks**About the jobThis job is situated within NEC Government which manages a diverse range of products. These products currently include NEC Revenues & Benefits and Citizen Access (online services).As Product Manager you will be a product champion on one or more of these product areas, reporting to the business lead on a day-to-day basis and liaising with senior management with regards to new product areas.What you will be up toAs Product Manager you will be responsible forLiaison and communication with customers (and prospective customers) in respect of your productsProducing a roadmap for your productsUnderstanding the needs of users and wants of the customers for your products so that you can champion them during the delivery phasesWorking across all areas associated with these products: business analysis, development, testing, support, technical authors, and pre-salesYour responsibilities:As Product Manager you will be required to:Understand the current and future needs of our customersEstablish and document the detailed business requirements and/or user journeys for each deliverableSpecify market requirements for current and future products by conducting user research supported by on-going visits to customers and potential customersAssist in the setting of your product and service roadmaps and ensure that development priorities align to NEC commercial opportunity, customer needs and other market driversAct as the ‘product champion’ to relevant teams ensuring that they continue to focus on the delivery of product solutions that meet the needs of the marketplaceUndertake day to day management and administrative tasksProvide support to sales via up-to-date product content, undertaking internal briefings and supporting responses to tendersProvide regular product updates to support business strategy and decisionsProvide a point of contact for internal teams and customers for product enquiresWrite guides and other documentation for internal and external audiencesYour experience:Previous experience working within the UK Public Sector, with a good knowledge of local government services, specifically the area of Council Tax from a business and legislative perspectiveA good working knowledge of public sector organisations, where you have shown the ability to understand legal, commercial, and technical literature and communicate this clearly to other team membersExcellent inter-personal and communications skills capable of exploring and articulating complex concepts across the various stakeholders of any project.Some knowledge of the end-to-end software development lifecycleKnowledge of a system or solution used by local authoritiesThe ability to liaise and communicate with customers; information gathering, presentations, dispute resolution etc.Flexible, adaptable and used to working in an environment where solutions need to be delivered in challenging timeframesQualificationsAdditional InformationWe are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A fantastic selection of flexible benefits to suit your individual needsWe are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your lifeAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.OTHER INFORMATIONCandidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way.  Read Less
  • Product Specialist – ITSM Platform  

    - Hartlepool
    Company DescriptionCome join us and make a difference in the world!Dis... Read More
    Company DescriptionCome join us and make a difference in the world!Discover more at www.necsws.comNO AGENCIES PLEASEJob DescriptionWe’re looking for a Product Specialist – ITSM Platform to join our Service Management Team to provide technical expertise and support for our IT Service Management tooling and help shape the future of service delivery across NEC. This role will be working on a Hybrid basis from our Chippenham or Hartlepool office. There will be occasional travel to customer sites and NEC Offices. In this role you’ll engaged with the design, configuration, and continuous improvement of our ITSM platform, ensuring it underpins world-class ITIL-aligned services for our business and customers.You’ll work closely with stakeholders across the UK and globally, driving innovation and best practice in ITSM tooling. While our current platform is Ivanti, we welcome candidates with experience in other enterprise ITSM solutions such as ServiceNow, BMC Remedy, Cherwell, or similar—what matters most is your ability to own and evolve solutions for our  critical ITSM capability.Main Responsibilities:Technical Leadership: Provide expertise in the management of the ITSM platform lifecycle—from design and configuration to optimization.Configuration & Design: Configure workflows, dashboards, and reporting to meet business needs; apply best practice for ITSM tooling.Architecture & Maintenance: Use technical architect skills to design, implement, and maintain the platform, including understanding database schema.Compliance & Standards: Ensure alignment with ITIL v4 practices and ISO20000 standards; maintain documented processes for certification.Performance Monitoring: Input into measurement, monitoring, and review of team and process performance using KPIs and CSFs.Mentorship: Develop and mentor team members across multiple geographic locations (UK and India).Stakeholder Collaboration: Work closely with ITIL process owners and business stakeholders to deliver an end-to-end ITIL-aligned service.Continuous Improvement: Suggest and implement strategies for service improvement based on business priorities.Vendor & Partner Management: Build and maintain relationships with internal teams and third-party suppliers.Reporting: Provide input into team reporting and ensure adherence to OLAs.Communication: Act as an excellent communicator at both technical and stakeholder levels.Critical Thinking: Evaluate systems and make adjustments consistently as needed.Time Management: Balance short-term actions with long-term objectives effectively.Qualifications Essential SkillsProven experience owning/managingor providing Technical Expertise on an enterprise ITSM platform (Ivanti, ServiceNow, BMC, Cherwell, etc.).Strong understanding of ITIL v4 practices and ISO20000 compliance.Ability to design and implement technical solutions within ITSM tools.Excellent stakeholder management and communication skills.Analytical mindset with a focus on problem-solving and continuous improvement.Ability to balance short-term priorities with long-term strategic goals.Essential Qualifications:ITIL v4 FoundationEligible for NPPV Level 3 + SC clearanceDesirable:ITIL v4 Intermediate certificationsAdditional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATIONCandidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way. Read Less
  • Change, Configuration & Release Analyst  

    - Chippenham
    Company DescriptionCome join us and make a difference in the world!Dis... Read More
    Company DescriptionCome join us and make a difference in the world!Discover more at www.necsws.comNO AGENCIES PLEASEJob DescriptionJoin our IT Service Delivery Department at NECSWS as an Change Configuration and Release Analyst. Our team ensures IT services are deployed, monitored, and continually improved for colleagues and customers.This role is working on a hybrid basis from Chippenham.You’ll work on the Change, Config & Release Team, managing the lifecycle of changes to internal and external IT systems from planned to emergency. Your role is to assess risks, coordinate stakeholders, and ensure smooth implementation while promoting best practices and continuous improvement.Key Responsibilities:Review and validate change requests and impact assessments.Host and document change-related calls.Coordinate with internal teams and external departments.Track and manage changes through their lifecycle.Conduct release analysis to assess readiness, dependencies, and risk before deployment.Provide guidance, training, and process improvements.QualificationsSkills & Experience:Essential:Strong stakeholder engagement and customer-facing experience.Proficiency in Microsoft Excel (data analysis desirable).Eligible for UK Security Clearance and NPPV3Desirable:Experience in release analysis and/or change analysis, including evaluating release scope, risk, and impact.Knowledge of ITIL methodology and Service Delivery processes.ITIL v4 CertifiedAdditional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A selection of flexible benefits to suit your individual needs Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way. Read Less
  • Implementation and Training Consultant - Housing  

    - Manchester
    Company DescriptionCome join us and make a difference in the world!Dis... Read More
    Company DescriptionCome join us and make a difference in the world!Discover more at www.necsws.com NO AGENCIES PLEASEJob DescriptionPlease note - this role can be remote or hybrid, subject to locationIt’s a really exciting growth time in our Housing Team. We have numerous contracts with fantastic customers who are upgrading, migrating, or implementing our NEC Housing Management System! To support this growth, we are looking for Implementation & Training Consultants, specialising in our Allocations Module, to ensure our customers receive the best experience possible. This is a home-based role, reporting to one of our Lead Implementation Consultants. When you join NECSWS Housing Team, you will be given the support and time to grow and develop your skillset and knowledge of our system. You will work directly with one of our highly skilled consultants to shadow and complete personal aspects of the work until you are ready to work independently with customers on full end-to-end projects. Main Responsibilities Offer expert guidance in implementing NEC Housing system modules – particularly Allocations and Housing Advice/Homelessness, with a focus on system configuration and build. Deliver engaging and effective training sessions (remote and occasionally on-site) to customers and internal teams, ensuring users feel confident and competent in using the system. Provide excellent advice and best practice to current customers using NEC Housing. Ensure that consultancy and training activities consistently achieve positive customer feedback. Create and maintain training courses, user guides, and solution design manuals for customers and internal teams. Collaborate with customers via Teams (including recorded sessions for training purposes) and adapt delivery styles to suit different audiences. Stay up-to-date with the latest developments in Social Housing Management and incorporate these into training and consultancy. Be flexible and available for occasional UK travel to customer or company sites when required. QualificationsEssential: In-depth expertise in Allocations and Homelessness processes using Housing Management Software. Demonstrated experience in implementing Housing Management Systems or modules, with strong skills in configuration and build. Proven ability to deliver high-quality training and consultancy services, achieving positive feedback from diverse audiences. Strong communication and presentation skills, with the ability to simplify complex concepts for end users. Proficiency in creating and maintaining training materials, including courses and solution design manuals. Ability to manage multiple projects once proficient with our system. Desirable: Experience in creating, configuring, and implementing wider NEC Housing system modules. Familiarity with adult learning principles and training delivery best practices. Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATIONCandidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way. Read Less
  • Bid Officer  

    - Hemel Hempstead
    Company DescriptionCome join us and make a difference in the world!Dis... Read More
    Company DescriptionCome join us and make a difference in the world!Discover more at www.necsws.comNO AGENCIES PLEASEJob DescriptionWe have a really exciting opportunity here at NEC for an ambitious individual with a hard-working attitude to be successful in a role that genuinely makes a difference to the lives of the others, whilst forging a great career step for yourself.You’ll be part of an effective and successful team and we’ll commit to investing in your career and success through our amazing training and development culture, so you can contribute to win new business in the exciting IT sector.The role is based in Hemel Hempstead, working Monday to Friday and will report to our Bid Support Manager.Job DescriptionWhat Does the Role Look LikeWe are seeking a proactive and detail-oriented Bid Officer to join our dynamic team.  You’ll play a critical part in supporting bid submissions and managing strategic frameworks to help drive our growth.  This position offers an excellent opportunity to develop your career in a fast-paced, collaborative environment.We pride ourselves on being the centre of excellence in bid management and production to support the business to create winning bids.  Because we work across the business, we bring our knowledge of other bids and successful contracts to each of the bids on which we work.  As part of the team, you’ll manage the interaction between NEC, our customers and the public sector organisations.Key ResponsibilitiesAdministration of the central mailboxes, which involves processing and actioning internal and external emails in line with company processes and procedures.Working with bid managers and colleagues to prepare tender and proposal documentation, including template set up and completing standard company bid information.Processing clarifications received from customers, ensuring they’re distributed and actioned in line with bid process.  Uploading documents and correspondence to internal and external portals, ensuring robust document control.Formatting tender documentation for final submission to the customer and uploading tender submissions to procurement portals in line with ITT requirements.Graphic creation and editing.Reviewing and processing tender notices, including completion of portal registrations and maintaining and updating NEC corporate information on external web sites.Provide advice and guidance to colleagues and external customers on which frameworks NEC has been awarded a place and what can be procured through each.Undertake other administrative tasks for the other functions within the team as required.Support the preparation and formatting of bid documents.Maintain and update bid trackers, templates, and records.Ensure all submissions meet client requirements and deadlines.QualificationsStrong organisational and administrative abilities.Exceptional attention to detail and clear communication skills.Proficient in Microsoft Office applications.Ability to work under pressure and manage tight deadlines.Ability or potential to learn to format documents using templates and styles, following corporate branding guidelines and customer tender requirements.Ability to prioritise tasks to meet tight submission timelines.Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.OTHER INFORMATIONCandidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way. Read Less

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