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NEC
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  • Test Analyst  

    Job Description*Please note due to strict security clearance requireme... Read More
    Job Description*Please note due to strict security clearance requirements, we can only consider applicants that have lived in the UK for 5 consecutive years or more*

    The Role will involve supporting the Test Assurance Manager and Test lead in testing activities in our Control Room products including new features, existing product functionality and the re-testing of delivery defects found during FAT/SAT testing. The post holder should have a strong background in software product testing and will be involved in supporting the testing activities of planning, scripting, reporting and execution across various test environments. They should have the ability to learn complex software systems, provide testing support to the wider team and undertake testing duties which will ensure the integrity of the production environments for our customers. They will be assigned to articulate requirements in a RVTM (Requirement Traceability Validation Matrix) into Test Scenarios and Scenarios to Test Cases/Specifications. They will be expected to examine current Test Scripts and determine if any of those existing test scripts are a match to a particular RVTM requirement. This role will be as a member of the Test Assurance Team, incorporating Control Room products such as Vision and ControlWorks, and as such the successful candidate will be expected to travel to various offsite test locations throughout the year, where, along with the others in the team they will liaise with the Customers Fire Service and Control Room allocated Test Managers. Job Purpose: The Test Analyst will support the Test Leads and Test Assurance Manager within the Testing Function, supporting the testing of new and existing developed software, existing software upgrades and fixes across multiple applications, ensuring quality is maintained to the highest standard. This role encompasses working closely with the test team and as such the individual will be integral to ensuring quality at each step of the Testing Cycle such as assisting with the creation of test estimations, analysis of test scenarios, creation and execution of test scripts, test cases and test planning. They will be responsible for supporting the planning, design, execution and reporting of testing and defects, using where applicable appropriate testing tools and techniques and conforming to agreed standards to ensure that new and amended systems, configurations, packages, or services, together with any interfaces, perform as specified. They will provide feedback and testing impact assessments as required. They may also be required to provide knowledge transfer documentation (overviews etc) to ensure all team members are fully aware of any new software or processes. Processes/Delivery Actively involved in continuous improvement for all test processes, techniques, and tools. Support in the process of developing, using, and maintaining test ware (test strategies, test reports, test plans, test data etc). Stay abreast of the latest techniques and suggest future technologies and systems to be implemented. Champion industry best practice for testing and support the introduction of automated testing. Able to assist with manual testing of software products, regression testing of products, reporting of defects and testing of defect corrections as required. Supporting the planning, design, execution and reporting of any testing for all workstreams. To assist with the preparation of Test plans and test scripts and able to demonstrate the testing scenarios. Recording of software defects and provide thorough technical descriptions and evidence, and to provide feedback and regular updates to the team. To be responsible for planning, writing, and executing Test cases, working with team members to troubleshoot any problems ensuring that all relevant personnel are kept informed of progress. Manage own workload, attend defect and requirement/testing review meetings Responsible for knowledge transfer documentation (overviews etc) to ensure all team members are fully aware of any new software or processes when they become business as usual. Interest in automation (in whatever form that may take - AI, PowerShell scripting, C# etc) Ability to pick up new technologies Should be able to assist with Non-functional tests as and when required. Leadership No Leadership responsibilities are expected of this role Project Test support including planning, scripting and test execution as required. Supporting the creation of Test documentation as required. Ensuring all test standards and procedures are adhered to. Assist with the resolution of any issues found during testing QualificationsPersonal Create milestones for personal improvement and create detailed plans to achieve. Self-motivating with a passion for testing and software quality Encourages transparency, communication and engagement with all team members and stakeholders Higher / further / appropriate educational qualification(s) or demonstrable equivalent experience Qualified to ISEB/ ISTQB Foundation/intermediate level (desirable) Automated Testing Tool qualifications (desirable) Experience Required Experienced tester with knowledge of full testing lifecycle - Ideally 5 year + commercial experience.Experience of working in a customer-focused IT organisation. Experience of delivering excellent service to a wide range of stakeholders ( Business Users, suppliers, customers). Evidence of an understanding of functional and non-functional testing standards, across the Software Development & Testing Lifecycle. Excellent attention to detail with a focus on quality and continuous improvement. Excellent time management, planning and organisational skills. Self-motivated, proactive, enthusiastic, and committed to testing Ability to build strong relationships with a diverse range of technical stakeholders. Work effectively in collaboration cross-functionally to achieve shared goals and deliver business objectives. Additional InformationWe pride ourselves in offering an excellent benefits package. When you join the team at NEC Software Solutions, you are provided with the following:25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover (with the option to increase cover at an additional cost)A Group Pension Plan A selection of flexible benefits to suit your individual needs  Read Less
  • Legal Counsel/Contracts Manager  

    - Alderley Edge
    Job DescriptionWe are seeking a Legal Counsel/Contracts Manager, who w... Read More
    Job DescriptionWe are seeking a Legal Counsel/Contracts Manager, who will report to Head of Legal, to be based in Alderley Edge, Cheshire. The legal team at NECSWS are responsible for ensuring the integrity of, and maximising the potential of, commercial contracts for the supply of a variety of services and solutions, both to and by the company and its group.The core functions of the department are: bid management, new customer contracts, governance and compliance, supplier and third-party agreements, risk assessment and mitigation, post-signature contract and dispute management, legal and commercial education, training and awareness.NEC is an equal opportunities employer with a straightforward and all-embracing policy of equally treating all its employees, workers and job applicants. The legal team is very pro-active and is respected as an integral part of the business process, embedded as a core function. The business culture is professional without being overly formal.The role includes:Preparing and presenting legal advice and drafting discussion points to be utilised when negotiating a variety of commercial contracts with customers, and (where required) suppliers to the company and its group, including software licensing, cloud hosting SaaS contracts and support arrangements, supply agreements, outsourcing deals and consultancy arrangements;Reviewing and responding to bids, reporting on legal and commercial risk and recommending appropriate mitigation strategies within the corporate governance framework whilst balancing the needs of the business objectives;Advising and undertaking risk analysis in respect of existing contracts and new contract opportunities;Drafting and negotiating contracts, including contract variations;Management of contract documentation;Review and updating legal and operational templates, including provision of training across the various business units;Dealing with day-to-day legal and commercial enquiries from the business;Assisting with the preparation of documents for disputes and litigation;Preparing legal advice on matters affecting the business in a clear and concise manner as required, and engaging with key stakeholders at appropriate levels;Engaging with the sales/project management teams to ensure compliance with business processes and procedures.QualificationsNEC is seeking candidates that can demonstrate the following:A sound understanding of commercial contracts and core contractual principles, including limitation/exclusion of liability and liquidated damages;Commercial acumen;An ability to draft legal provisions clearly and precisely to a high standard, paying attention to detail at all times;The candidate must be articulate and confident in communicating with a wide range of stakeholders, a natural conduit between the legal team and the business, a trusted advisor with the ability to say no without offence and can protect a position when required;The candidate must also be a good team player, being comfortable with and experienced working in a very fast-paced environment;An ability to work effectively under pressure whilst manging multiple workstreams simultaneously and balancing priorities as appropriate;Be able to work flexibly to meet the demands of the business, which may require working outside of core hours;Influence, initiative, persuasion, a versatile thinker with adaptability to change are also key soft skills for this role.The applicant will:Ideally have attained a legal qualification ( law degree, SQE, qualified solicitor or legal executive) and/or 2+ years’ contract experience and demonstrable track record of owning and delivering pre and post contract activity (working in a contract/commercial manager role)have experience drafting and negotiating commercial contracts, preferably with a technology, software and/or IPR bias;ability to identify and analyse key commercial risks such as KPIs, SLAs, contractual dependencies, and milestones;Ideally, have experience with public sector contracts and public procurement;demonstrate effective communication skills and people skills;Have a proven track record of successfully working within a team;have the ability to ensure high professional standards are met and sustained;be motivated and keen to learn and develop;have strong IT office skills.Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.  Read Less
  • User Centred Design Practitioners  

    Job DescriptionWe’re working in partnership with a Health Public Body... Read More
    Job DescriptionWe’re working in partnership with a Health Public Body on a significant long-term programme. Throughout the lifecycle of this work (and other wider public sector work we have), we anticipate needing support from experienced User-Centred Design Practitioners across a range of disciplines. The volume of UCD support needed is currently being reviewed, so, for now, we’re inviting expressions of interest from individuals who would like to be considered for when opportunities arise. We’re primarily looking for people open to Permanent or Fixed-Term Contracts, but we’re happy to hear from Contractors with relevant experience. We’re keen to hear from practitioners at Mid, Senior, and Lead levels in: User Research Service Design Content Design Interaction Design However if you’ve had other exposure within UCD, such as with Behavioural Design, Organisational Design, and Design thinking, we’d certainly be open to receiving your interest. QualificationsTo be considered for future roles, you should have: Experience working as a UCD Practitioner in a Multidisciplinary project settingExperience working on GDS (Government Digital Service) projects, or the NHS standard equivalent Experience in the UK public sector Experience working on health-related projects or services We’re especially interested in hearing from people who also bring: Experience working in agile, multidisciplinary teams Familiarity with accessibility and inclusive design standards Strong stakeholder engagement and communication skills Leadership or mentoring experience (for Senior/Lead roles) Additional InformationWe pride ourselves in offering an excellent benefits package, and all permanent and Fixed Term Contract roles the following: Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell (FTE) 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) Giveback days Annual team and company away-days Personal learning budget A Group Pension Plan with fantastic employer contributions up to a maximum of ;A selection of flexible benefits to suit your individual needs All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Salary: Competitive, based on experience and location  Read Less
  • Change, Configuration & Release Analyst  

    - Hartlepool
    Job DescriptionJoin our IT Service Delivery Department at NECSWS as an... Read More
    Job DescriptionJoin our IT Service Delivery Department at NECSWS as an Change Configuration and Release Analyst.Our team ensures IT services are deployed, monitored, and continually improved for colleagues and customers.This role is working on a hybrid basis fromHartlepool.You’ll work on the Change, Config & Release Team, managing the lifecycle of changes to internal and external IT systems from planned to emergency. Your role is to assess risks, coordinate stakeholders, and ensure smooth implementation while promoting best practices and continuous improvement.Key Responsibilities:Review and validate change requests and impact assessments.Host and document change-related calls.Coordinate with internal teams and external departments.Track and manage changes through their lifecycle.Conduct release analysis to assess readiness, dependencies, and risk before deployment.Provide guidance, training, and process improvements.QualificationsSkills & Experience:Essential:Strong stakeholder engagement and customer-facing experience.Proficiency in Microsoft Excel (data analysis desirable).Eligible for UK Security Clearance and NPPV3Desirable:Experience in release analysis and/or change analysis, including evaluating release scope, risk, and impact.Knowledge of ITIL methodology and Service Delivery processes.ITIL v4 CertifiedAdditional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of A selection of flexible benefits to suit your individual needs  Read Less
  • Support Consultant  

    - Huntingdon
    Job DescriptionThe primary purpose of the role is to analyse and resol... Read More
    Job DescriptionThe primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & ResponsibilitiesDuties will be:To provide the highest level of customer assistance giving advice and guidance on all issues, dealt with in accordance with the Support Code of Practice and Maintenance contracts. Measured through productivity, closure rates and customer satisfactionManage assigned Incidents effectively and efficiently in accordance with Support processes and proceduresKeep customer information systems (Jira Service Desk) up to date with all incidents and any other relevant customer contact activityShare information with other team members on key trends and new issues, responding quickly to requests for assistanceProvide regular updates to knowledgebase ensuring information gathered is relevant and informativeReview functionality changes to the product proposed by the product management and delivery departmentsQualificationsSoftware application supportGood general knowledge of Information TechnologyWorking knowledge of SQL (PL/SQL preferred)Good knowledge of general Oracle systems, training will be provided on the specific systems being used although an understanding of Oracle support would be beneficialAbility to prioritise and manage work in a customer focused environment, working to stringent SLA’sAbility to work with others as part of a teamExcellent communication skills particularly with customer representatives in writing and verballyAbility to both shape, enhance and follow standard proceduresA good understanding of ITIL and applying this framework to the working environmentAdditional InformationWe are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of A fantastic selection of flexible benefits to suit your individual needsWe are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your lifeAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Read Less
  • Housing Senior Support Consultant  

    Job DescriptionRole can be remote or Hybrid, Subject to LocationJoin o... Read More
    Job DescriptionRole can be remote or Hybrid, Subject to LocationJoin our team as a Senior Support Consultant and become the go-to expert for solving complex challenges!
    If you love problem-solving, working with technology, and making a real impact for customers, this role is for you. You’ll be part of our Housing Team, supporting NEC’s market-leading Housing.This isn’t just a support role—it’s an opportunity to learn, grow, and become a trusted advisor for our customers. We’ll provide full training on our products, so if you have strong technical skills and experience with SQL or system administration, we want to hear from you!What’s in it for you?Flexibility: Hybrid or remote working options.Variety: Work on a mix of technical troubleshooting, customer interaction, and proactive problem-solving.Growth: Develop deep product knowledge and progress into specialist or leadership roles.Impact: Help customers deliver essential housing services to communities.Role OverviewWork as part of a collaborative team resolving application support issues for NEC Housing and related components.Ensure issues are handled efficiently using ITIL best practice service processes.Normal hours are 9:00–17:30, Monday to Friday, except for one week in every 10 when you’ll cover Canadian hours (14:00–22:00).Key ResponsibilitiesProvide technical assistance, application support, and usage guidance to NEC customers.Investigate and resolve application issues, working toward SLA targets.Translate customer requirements into workarounds and fixes.Develop and maintain technical support documentation and procedures.Deliver proactive support services (ITIL Problem Management).Identify opportunities for additional services and solutions.QualificationsEssential SkillsStrong SQL skills for querying and managing database content.Experience supporting applications deployed via web technologies.Good understanding of service delivery within defined SLAs.Excellent customer relationship and communication skills.Experience with NEC Housing is highly desirableWe’ll provide full training on our products, so if you have strong technical skills and experience with SQL or housing system administration, we want to hear from you!Desirable SkillsKnowledge of operating systems (Windows Server, Linux, UNIX Solaris).Familiarity with APIs, Business Objects, and integration tools.ITIL v4 Foundation certification.Awareness of software development principles within ISO 9001 environments.Intermediate or advanced Microsoft Office skills.Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.  Read Less
  • Implementation and Training Consultant - Housing  

    Job DescriptionPlease note - this role can be remote or hybrid, subjec... Read More
    Job DescriptionPlease note - this role can be remote or hybrid, subject to locationIt’s a really exciting growth time in our Housing Team. We have numerous contracts with fantastic customers who are upgrading, migrating, or implementing our NEC Housing Management System! To support this growth, we are looking for Implementation & Training Consultants, specialising in our Allocations Module, to ensure our customers receive the best experience possible. This is a home-based role, reporting to one of our Lead Implementation Consultants. When you join NECSWS Housing Team, you will be given the support and time to grow and develop your skillset and knowledge of our system. You will work directly with one of our highly skilled consultants to shadow and complete personal aspects of the work until you are ready to work independently with customers on full end-to-end projects. Main Responsibilities Offer expert guidance in implementing NEC Housing system modules – particularly Allocations and Housing Advice/Homelessness, with a focus on system configuration and build. Deliver engaging and effective training sessions (remote and occasionally on-site) to customers and internal teams, ensuring users feel confident and competent in using the system. Provide excellent advice and best practice to current customers using NEC Housing. Ensure that consultancy and training activities consistently achieve positive customer feedback. Create and maintain training courses, user guides, and solution design manuals for customers and internal teams. Collaborate with customers via Teams (including recorded sessions for training purposes) and adapt delivery styles to suit different audiences. Stay up-to-date with the latest developments in Social Housing Management and incorporate these into training and consultancy. Be flexible and available for occasional UK travel to customer or company sites when required. QualificationsEssential: In-depth expertise in Allocations and Homelessness processes using Housing Management Software. Demonstrated experience in implementing Housing Management Systems or modules, with strong skills in configuration and build. Proven ability to deliver high-quality training and consultancy services, achieving positive feedback from diverse audiences. Strong communication and presentation skills, with the ability to simplify complex concepts for end users. Proficiency in creating and maintaining training materials, including courses and solution design manuals. Ability to manage multiple projects once proficient with our system. Desirable: Experience in creating, configuring, and implementing wider NEC Housing system modules. Familiarity with adult learning principles and training delivery best practices. Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.  Read Less
  • Senior Delivery Manager  

    - Glasgow
    Job DescriptionRole OverviewAs an NEC Digital Senior Delivery Manager... Read More
    Job DescriptionRole OverviewAs an NEC Digital Senior Delivery Manager you will support our clients through every stage of the delivery lifecycle, helping to ensure the projects run smoothly and efficiently. Whether it’s planning, execution, or overcoming unexpected challenges, your focus is on providing practical support to help turn the client goals into tangible outcomes. You will be responsible for the multidisciplinary project team made up of technical architects, scrum lead, business analysts, designers, developers and other specialists.Key Responsibilities:Ensure the projects are delivered on-time and on-budget and key milestones are achieved through the life-cycle of the projectProject is delivered to a high quality and achieves the specified goals and requirements of the clientInternal and external stakeholder management and actively communicating project status, changes and risksCo-ordinate the work and manage the resources across the project with the assistance of the Scrum ManagerAttend face to face and online client meetings as and when requiredEnsure internal project governance including meetings, documentation and reporting are adhered toRisk management, including identifying, quantifying and agreeing mitigations for risks to deliveryQualificationsMust Have: Experience delivering complex technical projects into central UK government and/or the Health Sector Experience delivering digital projects in highly regulated environmentsHave experience working with offshore teamsExperience in applying agile methodology to digital projects Strong skills in problem-solving, managing change, and continuous improvement. Excellent communication skills Should Have Relevant certificates in project management and agile methodologies will be an added advantage. Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Read Less
  • Head of Solutions  

    Job DescriptionWith NEC Digital, you choose the path of no compromise.... Read More
    Job DescriptionWith NEC Digital, you choose the path of no compromise. We provide industry leading expertise across the full scope of a project, giving our customers the confidence and security, they need to achieve great outcomes for your users. A partnership of best-in-class software delivery, with pioneering user-centred design services. We offer full end-to-end digital transformation expertise to the very highest standards from discovery to development and beyond, at a scale and quality unique in the market. And everything we do is in line with our mission, to create user centred products and services that are efficient, inclusive and sustainable. You must have lived in the UK for 5 consecutive years or more to be eligible for Security Clearance which is essential for the job.Position overviewWe are seeking an entrepreneurial Solution Architect to join our dynamic Digital Studio team. The successful candidate will have had substantial experience in designing and implementing tailored solutions for our public sector clients. This role requires a hands-on approach and a deep understanding of both the technical and strategic aspects of solution architecture.Key responsibilitiesSolution design. Lead the architecture design for client solutions from initial engagement through to delivery, ensuring alignment with client requirements and company capabilities.Pre-contract engagement. Participate in RFIs, bids and contribute architecturally to the proposal development process.Collaboration. Work closely with business analysts, project managers, and development teams to deliver integrated, robust, and scalable solutions.Technology integration. Advocate and employ appropriate technologies and platforms such as AWS or Azure to optimise performance and scalability.Client engagement. Maintain strong client relationships, understanding their needs and aligning them with feasible and innovative technological solutions.Continuous improvement. Keep abreast of emerging technologies, industry trends, and best practices to continuously improve solution offerings and guide the technical strategy of the company.To advise and inform, working alongside our lead software engineers, to help inform our overall technical direction using the most appropriate tools and components to deliver customer requirements and improvementsQualificationsWhat we need from you:Extensive experience as a Solution Architect, or in a related role within the IT services industry.Technical expertise. Proficient in both AWS and Azure cloud platform services and solutions.Public sector insight. Experience working with, or for, public sector clients is preferred.Language skills. Strong command of the English language, with excellent written and verbal communication skills. You will be leading Solution Workshops so you will need the confidence and verbal dexterity required for that.To document and define proposed solution architectures and create solution feature mapsCredentials. Relevant technical experience and certifications, particularly in AWS and Azure, are desirable.Problem solver. Proven ability to analyse complex issues and, working with others, or alone, design effective solutions.Team player. Collaborative with excellent interpersonal skills, capable of working with diverse teams and clients.Eligible for UK Security ClearanceWhy Join Us?Impactful work. Contribute to meaningful projects that have a significant impact on public sector services.Innovative environment. Be a part of a new team that values innovation and encourages you to push technological boundaries.Professional growth. Opportunities for further development and learning to enhance your career path.Dynamic culture. Work in a supportive and entrepreneurial culture where your ideas are valued and you get to enact them (most of the time).Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Read Less
  • End User Support  

    - Chippenham
    Job DescriptionWe are seeking an End User Engineer to support our Team... Read More
    Job DescriptionWe are seeking an End User Engineer to support our Team in Chippenham. This will be a hybrid working role, with 2-3 Days a week in office and the rest from home. Ideally we would like to speak to individuals who are competent working in a first line capacity, and have some degree of exposure to supporting on second line.The End User Operations Team provide a single point of contact for all the internal NEC Employees, to receive support and maintenance with IT. This includes direct and consistent customer interaction, troubleshooting problem areas and repairing issues. Some of the key responsibilities of the role are outlined below:Technical Support:Resolve IT support request via phone, video, email and in personTroubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.Install, configure, and maintain operating systems and software applications.Provide user guidance and training on using software applications and systems.Offer technical assistance to non-technical end-users in a clear and user-friendly manner.Address user questions and concerns, ensuring a positive customer service experience.Perform hardware upgrades, repairs, and replacements as needed.Assist with software installations, updates, and patches.Troubleshoot and resolve software-related issues.Maintain accurate records of support requests, resolutions, and hardware/software inventory through the use of Ivanti ISMCreate and update user guides, knowledge base articles, and documentation as necessary.QualificationsThis role is customer-facing. Our End User Operations Team is in the office working directly with the people they are supporting on a day-to-day basis, so the suitable candidate for this role would need to be comfortable being in a highly personable environment and supporting users extensively in a face-to-face capacity.Essential:A passion for ITHardware Troubleshooting knowledgeKnowledge of Microsoft 365 appsKnowledge of providing support on Windows 11Ability to prioritise workload with a Ticketing Based System (We use Ivanti ISM)Willingness to learnCapability to work in a fast-paced office environmentAbility to communicate & collaborate with colleagues effectively Eligible for UK Security ClearanceDesirable:Prior experience working in a similar roleAdditional InformationWe are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of A fantastic selection of flexible benefits to suit your individual needsWe are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your lifeAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany