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  • Cyber Security Manager  

    NEC
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    Job DescriptionPlease note - this role can be Hybrid or Remote, subjec... Read More
    Job DescriptionPlease note - this role can be Hybrid or Remote, subject to location.As the Security Manager, you will be part of an InfoSec team that manage the delivery of security & accreditation to the NEC business and our customers. Interacting with the wider InfoSec team as well as other departments across NEC, the Security Manager will support the InfoSec team to deliver its objectives. Communication and collaboration are paramount to this role, the Security Manager will work with the architecture team, the wider technology teams and the Data Protection Officer to ensure that processes, procedures and policies are created, updated and adhered to as part of keeping us and our customers secure. The Security Manager will produce the required security assurance documentation that is required for the accreditation of our customers, together with the Security Architects. An accreditation programme of work is in place within NEC which ensures that our accreditations are maintained, the role will contribute to this by supporting the arrangement of security testing, producing remediation plans and driving the remediation of identified vulnerabilities with the wider business support teams to improve the security posture of our environments.The Security Manager will also provide written contributions to the procurement bids and security questionnaires that are sent to us by our customers, describing the technical and procedural controls that we have in place to protect our network and our customers’ data, and how we meet the required industry standards.The Security Manager will support the wider InfoSec team in responding to security incidents, ensuring that they are closed and actioned in a swift manner and that lessons are learnt via detailed root cause analysis. You will also be expected to issue security advice and guidance to the rest of the business, in line with our policies and procedures. You will support initiatives working with team members to develop content for use within the team and to be published to the wider business.The successful candidate will report to the Cyber Assurance Manager and join a diverse InfoSec team comprising of Security Analysts, Security Engineers, Security Managers and work closely with our Security Architects and Data Protection Officer. The role is primarily home based with an expectation that travel to NEC offices will be required on an ad-hoc basis. Responsibilities will include: Work within the InfoSec team to support the key activities: Provide consistent and qualified responses to tenders and assurance questionnaires from customersProduce and maintain security assurance documentation required for accreditationEnsure compliance with relevant security standards, service management procedures, regulations, and industry best practicesSchedule security testing and create remediation plans from the test reports- seeing remediation through to completion. Contribute to process documentation and policy review. Conduct security assessments and audits on people, process and technology within NEC. Assist in security incident management and vulnerability management. Pre-employment checks requiredBaseline Standard and Disclosure Scotland (BPSS).On employment the candidate must be able to achieve and maintain NPPV L3+SC clearance.QualificationsDemonstrable Experience in an IT role, with a strong understanding of security concepts/fundamentals.Essential:Proven experience working in an IT security role Strong knowledge of cybersecurity frameworks, standards, and regulations.A good understanding of an approach to risk management – knowing that context is key Experience in writing comprehensive responses to security questionnaires or bidsA strong focus on business outcomes Desirable:Delivering pragmatic security assurance documentation aligned to varying degrees of risk appetite Exposure to security testing process and reports such as penetration testing Experience working within a shared environment with multiple tenants and requirements. Experience in working on solutions or projects that require formal independent accreditations. Working knowledge of Cyber Essentials PlusEssential attributesStrong and demonstrated team working experienceHigh degree of personal motivation and ability to self-manageAbility to communicate security and technical solutions to non-technical or security resources internally and external to NECComfortable with collaboration, open communication and reaching across a range of functions and teams.Excellent verbal and written communication skills.Candidates must be security cleared (or able to gain clearance) to Non-Police Personnel Vetting Level 3 (NPPV)+SC.Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Read Less
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  • Marketing Manager - 3-6 Month FTC  

    NEC
    - Hemel Hempstead
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    Job DescriptionAs a Marketing Manager, you'll need to:Create and devel... Read More
    Job DescriptionAs a Marketing Manager, you'll need to:Create and develop customer acquisition programmes with a focus on User Centred Design and Digital Transformation across Health organisationsCommunicate with target audiences and build and develop clear understanding and recognition UCD capacity and training.Implement with marketing campaigns including advertising, direct marketing, digital and media relations to drive new business and client retention for NEC.Work closely with in-house or external creative agencies to design marketing materials such as brochures and adverts to promote NEC Digital, including training, service design and user centred researchWrite and proofread marketing copyProduce creative content, including videos and blog postsOversee content creation for NEC Digital UCD and training focussed social media channelsOrganise and attend events such as conferences, seminars, receptions, and exhibitionsArrange the effective distribution of marketing materialsConduct market research, for example using customer questionnaires and focus groupsDevelop relationships with key stakeholders, both internal and externalAnd with support, you'll need to:Support the development and implementation of a communications strategy for wider NECSWS with a particular focus on Health and Justice activitiesManage stakeholders' expectationsTrack marketing performance and return on investment and prepare monthly reports for managementMonitor and report on competitor activitylead external agencies, when appropriate, to effectively manage events, press relationships, editorial requests, presentations, promotional materials and online activitiesQualificationsWho are we looking for:Essential:Ability to ‘hit the ground running’Demonstrable experinece as a senior marketing managerAdaptabilityPublic Sector experience – in particular Health and JusticeExperience of B2B lead generation techniquesDemonstrates success, at improving ROI – lead generationSelf-starter – takes ownershipAble to manage stakeholders at all levelsExcellent communicatorAdditional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of A selection of flexible benefits to suit your individual needs  Read Less
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  • Business Consultant (Benefits)  

    NEC
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    Job DescriptionWe are recruiting a Business Consultant to join our est... Read More
    Job DescriptionWe are recruiting a Business Consultant to join our established Revenues and Benefits, and Central Government Consultancy (RBCG) Team.We require a Business Consultant with a background in Housing Benefit and Council Tax Reduction (CTR).The Consultancy team comprises consultants with specialist knowledge of NEC Revenues & Benefits products, Data Migration Services, Systems Integration and Interfaces. The successful candidate will bring their skills and experience in one or more of the NEC’s products or services to extend the capabilities of the team and will be keen to both share and extend their own knowledge within the team.Key ResponsibilitiesProvide consultancy and training on NEC Products and Service Implementations in your area of expertise.Deliver consultancy/training on-site and remotely via Webinar / Screen share facilities.Carry out presentations / demonstrations for delegates depending on facilities available, as and when required.Contribute to the development of new consultancy offerings for newly developed software / services.Make recommendations relating to best use of NEC software in line with the client’s business needs.Ensure all consultancy and training is delivered effectively and achieves positive customer feedback.Ensure customer satisfaction with the products and services feeding back any issues into the consultancy group and other internal stakeholders.Assist with product development including attending user groups and creation of user guides.Deliver quality seminars to large customer groups.Progress and update knowledge of relevant legislation and NEC products and services.Extend your own and other consultancy team members capacity to deliver consultancy through internal training and mentoring.Provide the flexibility to support management decisions as and when workloads and priorities require that you work for periods in related areas such as product management, business analysis, testing or support within the NEC business.

    This is home based remote role requiring fairly frequent travel around the UK, on average you would stay away around 5 nights per month so you must be happy with the travel element of the role.QualificationsEssential SkillsExpertise and extensive up-to-date knowledge in Benefits (CTR/CTS and/or Housing Benefits)Excellent communication skills, both written and verbal.Ability to problem solve in demanding circumstances.Ability to work on own or part of a team and on multiple projects in parallel.UK Driving license and willing to work away from home as required.Desirable Skills & ExperienceExpertise and extensive up-to-date knowledge in NEC products or ServicesIntegration / Interfaces (with NEC R&B products)Experience of working with customers and / or external agencies.Experience of delivering training and / or seminars.Experience of working on a Revenues and Benefits migration project. Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.  Read Less
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  • Cloud Platform Engineer  

    NEC
    - Hartlepool
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    Job DescriptionWe are seeking a Cloud Platform Engineer to build and o... Read More
    Job DescriptionWe are seeking a Cloud Platform Engineer to build and operate the core public cloud platform foundations that underpin all application workloads. This role will focus on implementing landing zones, identity integration, networking, and Infrastructure as Code (IaC) frameworks, working closely with senior platform engineers and platform services teams.The role sits within the Cloud Platform Engineering team and reports to the Cloud Platform & Services Operations Manager. It is a hands-on engineering role with strong automation and DevOps practices at its core.Key ResponsibilitiesCloud Platform FoundationsImplement and maintain cloud landing zones, account/subscription structures, and baseline configurations.Provision and manage shared platform services (network hubs, identity integrations, management groups, etc.).Identity & AccessImplement cloud IAM policies, role-based access control, and federated identity integration.Automate identity provisioning and access workflows where possible.Cloud NetworkingBuild and maintain cloud networking components (VNets/VPCs, routing, DNS, gateways, private endpoints).Support connectivity patterns such as hub-and-spoke and private connectivity to on-premises.Infrastructure as Code (IaC)Develop and maintain Terraform templates and modules.Support CI/CD pipelines for platform provisioning and automation.Ensure environments are built consistently using code-driven approaches.Platform Automation & ToolingContribute to automation tooling, scripts, and internal platform tooling.Support self-service capabilities for application and product teams.Operational Support (BAU)Support day-to-day platform operations and incident response.Apply patches, upgrades, and maintenance to platform components.Assist with onboarding new cloud environments and subscriptions/accounts.Documentation & CollaborationMaintain engineering documentation, runbooks, and platform patterns.Collaborate with Security, FinOps, and Platform Services teams to embed operational and governance controls.BAU vs Project ResponsibilitiesBAUMaintain landing zones, IAM integrations, networking, and IaC pipelines.Respond to platform incidents and support requests.Perform routine maintenance, upgrades, and configuration management.Project / ChangeImplement new platform capabilities and architectural enhancements.Improve automation, self-service, and developer experience.Refactor platform components to improve security, scalability, and reliability.QualificationsIntermediate or advanced cloud certifications in AWS, Azure, or OCI (above Fundamentals level).Eligible for UK Security ClearanceRequired Skills & ExperienceTechnicalExperience with at least one public cloud platform (AWS, Azure, or OCI).Experience with Infrastructure as Code tools (Terraform).Understanding of cloud networking and identity fundamentals.Familiarity with CI/CD pipelines and automation tools.Engineering PracticesExperience working in DevOps, SRE, or platform engineering environments.Working within ITIL frameworks.Ability to automate repetitive tasks using scripting (Bash, Python, PowerShell).Understanding of cloud governance basics (tagging, policies, cost controls).Soft SkillsCollaborative and team-oriented approach.Ability to follow architectural standards and engineering guidance.Clear communication with engineering and operations teams.Desirable ExperienceExperience designing or supporting enterprise network environments, including routing, firewalls, DNS, and private connectivity (VPN/ExpressRoute/Direct Connect).Experience administering and supporting Windows Server environments, including Active Directory integration, patching, and hardening.Experience administering and supporting Unix/Linux systems (RHEL, Ubuntu, SUSE), including configuration management and security hardening.Exposure to container platforms and Kubernetes (AKS/EKS/GKE/OKE or on-prem Kubernetes).Experience integrating monitoring and observability tooling (Azure Monitor, CloudWatch, Prometheus, Grafana, Manage Engine, SolarWinds.).Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Read Less
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  • Senior Interaction Designer - NPPV3 and UK SC  

    NEC
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    Job DescriptionPlease note - You must be eligible for NPPV3 or SC for... Read More
    Job DescriptionPlease note - You must be eligible for NPPV3 or SC for this role and be willing to go through the processes for these applications. What we’re looking for: We’re looking for a skilled practitioner with significant experience in delivering design projects. The focus of your role will be to create end-to-end, evidence-based designs for services & products which are inclusive, accessible and planet-friendly. You’ll often be working with multidisciplinary teams on complex projects where autonomy and project management will be important.We’re on the hunt for someone who will champion our values: to care passionately, be fluent in people, believe in your craft, push convention, be open to change, value each other. We work with a broad range of clients, some of whom are completely new to user-centred design (UCD). This means you’ll also play a key role in championing our UCD approach. The role may also involve: Leading and directing projects – You’ll lead multidisciplinary teams and clients in the pursuit of inclusive, accessible and planet-friendly services. Team support and management – You’ll help to support the design team by inspiring and mentoring team members, including overseeing appraisals and professional development. Defining and refining practice – You’ll help to define the way our disciplines work together, and progress the way NEC Digital Studio does inclusive, sustainable design. Supporting new business – You’ll help NEC Digital Studio find and win work by spotting opportunities with clients and helping with proposals and pitches. QualificationsResearch – You work with user researchers and service designers as part of a multi-disciplinary team to create designs based on research that meet user needs. Experience in facilitating user research and usability testing is desirable.User-centred journeys & experiences – You choose the right approaches to lead projects to outcomes that are great for the user, feasible to implement, and fit the client’s strategic vision. Facilitation – Lead on design workshops and design sprints with the team, senior stakeholders and usersVerbal Communication – You clearly explain complex problems and design decisions to non-design stakeholders, including risks and unresolved issues, and build consensus by asking difficult questions and challenging assumptions.Visual communication – You lead teams to make clear and compelling points through well-designed visuals. This may include drawing and sketching or graphic communication Written communication – You guide teams on the most appropriate written formats and structures for each project. You create and oversee clear, concise writingPrototyping – You lead teams, clients and stakeholders to scope targeted prototyping exercises. You work across disciplines to design, build and test prototypes in various fidelities that contribute to project outcomes. It’s also desirable but not essential if you can prototype in code to create dynamic prototypes using HTML, CSS and JavascriptAccessibility awareness – strong understanding of accessibility standards and can confidently help teams apply accessibility best practice across every project phase - WCAG experience would be ideal.Design to development – foster excellent working relationships between design and development teams, ensuring smooth delivery of software builds and testing. Stakeholder management – you know how to negotiate and guide clients and stakeholders towards positive outcomes that deliver outcomes within budgetProactive and autonomous – you can lead the conversation, and look for ways to participate and add valueIterative Design – You refine solutions through continuous feedback and testing, ensuring designs evolve in response to user needs, constraints, and business goalsEvidence-Based Design – You ground design decisions in user research findings, using data and insights to validate approaches, reduce risk, and improve usabilityGDS Knowledge – You have experience in the GDS delivery approach including, knowledge of the GDS design system, principles and service standard. It would be desirable for you to have had experience with service assessments. Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Read Less
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  • Product Support Administrator - NEC Housing  

    NEC
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    Job DescriptionPlease note – Role can be remote or Hybrid, Subject to... Read More
    Job DescriptionPlease note – Role can be remote or Hybrid, Subject to location. We’re looking for a Product Support Administrator to join our NEC Housing Team. You’ll play a pivotal role in supporting our innovative products for the Social Housing sector. With over £8 million invested annually in our award-winning solutions, we’re committed to helping customers deliver better services, more effectively. In this role, you’ll be part of a dedicated team focused on ensuring system reliability, delivering exceptional customer support, and driving continuous improvement across our housing management platforms.Main Responsibilities:Provide responsive customer support via phone, email, and other channels.Manage and maintain strong relationships with assigned customer accounts.Accurately record all customer interactions, investigations, and resolutions.Monitor system dashboards and security alerts, taking prompt action when needed.Recreate and troubleshoot reported issues using internal guides and best practices.Collaborate with internal teams to resolve complex technical problems.Assist with application roll-outs and updates to ensure smooth implementation.Identify and resolve system errors to maintain optimal performance.Support configuration change projects and ensure accurate implementation.Apply release scripts and perform testing to validate configuration changes.Complete routine administrative tasks to support daily operations.Manage communications through shared mailboxes efficiently.Maintain up-to-date technical and procedural documentation. Provide out-of-hours support when required to ensure service continuity.QualificationsEssential: Proven experience with NEC Housing systems from a technical perspectiveStrong background in Customer ServiceExperience in maintaining accurate documentationHands on experience with housing management software configurationExpertise in troubleshooting and resolving Housing System errorsDesirable: Working knowledge of SQLAdditional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Read Less
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  • Contact Centre Advisor  

    NEC
    - Worcester
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    Job DescriptionWe provide diabetic eye screening services across the U... Read More
    Job DescriptionWe provide diabetic eye screening services across the UK and Ireland, helping patients live healthier lives by providing excellent, high quality and innovative screening services to the NHS. Our aim is to provide a joined-up service to all our patientsCommunications / Telephony focused - though general IT skills will also be called upon.Problem-solving skills are called on to triage and help resolve any complicationsCan work as part of a delivery team, or work individuallyEnsuring excellent customer service by taking and making all calls from patients and other healthcare professionals in a timely manner. Primarily booking, cancelling, or rescheduling appointments for diabetic eye screening. Database validation and cleansing and to issue all communication in a timely fashion ensuring notification of information to patients and healthcare professionals are received. Taking and making a high volume of calls on a target-based model Maintaining an accurate database. QualificationsSkillsBroad Telephony / Communications BackgroundVOIP ExperienceComfortable working with software logs to triage issues and supply correct informationExperience and confidence with networking and the concepts within a wider Telephony solutionMicrosoft Client/Server / Database experienceApproach / MentalityExcellent problem analysis and solving skills"Can-do" positive attitudeDesire and initiative to explore solutions to understand them furtherAbility to understand a full solution and the various components withinAble and confident to work well in a team and as an individualComfortable working alongside partners and customersAbility to own a problem through to conclusionConfidence to work under pressure conditions on occasion and focus on the key requirements through to successDesirable AttributesKnowledge of Telephony systems and call centre experienceExperience of database data entryCompetent with MS Word and ExcelCustomer Service skillsQualificationsGCSE English to grade C (or equivalent)Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.  Read Less
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  • Project Engineer  

    NEC
    - Chippenham
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    Job DescriptionAs a Digital Interview Recording Project Engineer, we n... Read More
    Job DescriptionAs a Digital Interview Recording Project Engineer, we need you to help us deliver our solutions into live operational service for our suite of products across our entire customer portfolio.Build, Commissioning and upgrades of our Digital Interview Recording product solutions into and within our customer environments.Fault diagnosis of our product suite of solution/s at both hardware and software levels. Create, review and update Engineering documentation, for example workplans, work instructions and technical guides.Work professionally in liaison with several internal teams to coordinate various activities and gather / provide information required to complete the tasks at hand.Completing installations on customer sites as demand requires, therefore you will be expected to work from a variety of locations and travel should be expected, including overnight stays.The role holder would need to accept a company car, within the allotted band for business travel.The role will involve extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication and interaction / service.The role will require working both in a team and, potentially autonomously where projects dictate a limited engineering requirement. An increasing level of autonomy is typically achieved after some time in post and suitable experience has been gained.Continually follow and adhere to NECSWS outlined process & procedures.Complete all activities within set deadlines and report appropriately any difficulties to achieve delivery milestones.Present a professional approach and attitude to all work undertaken.Promote a clean working environment. Adhere to all Health and Safety practices, rules and regulations.QualificationsEssentialEducated to HND/HNC level or relevant industry experience with a minimum of 2-years proven experience in a comparable role/s. Experience in troubleshooting and problem solvingProven experience administering and working with Microsoft Windows 10/11, Windows Server 2016+Proven Experience deploying Microsoft Windows and server Operating systemsProven Experience deploying Microsoft Windows Updates (WSUS)Working knowledge of hands-on PC Hardware construction and maintenanceUnderstanding of IP NetworkingExcellent customer service skillsProven experience working to ITIL best practices.Working at heights/laddersDesirableMS Business Applications experience including Excel, Visio, WordExperience of RJ45 Cable Construction and installationExperience of soldering cable and connectorsSurveying of sites to identify suitable mounting surfaces and hazardsExperience of mounting hardware, including drilling and fixing in compliance with appropriate safety standardsScripting experience / Knowledge (Batch, PowerShell)Experience of Windows Deployment Services/ToolkitExperience of audio and video equipementGood Presentation skillsKey competenciesTeam Working: Cooperating with and respecting colleagues to exceed the sum of individual efforts.Customer Service: Creating the best possible experience for NEC clients and their customers.Communication: The ability to listen, express and articulate information effectively.Performance Management: Delivery of business objectives through effective setting of personal and team goals.Results Focused: Getting the job done in an efficient way through effective time, task and financial management.Innovation & Continuous Improvement: Constantly seeking to improve the way the business is done through analysis, creativity, problem solving and change initiatives.Additional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.  Read Less
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  • Bid Writer  

    NEC
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    Job DescriptionOverviewThe Bid Writerfor will be responsible for craft... Read More
    Job DescriptionOverviewThe Bid Writerfor will be responsible for crafting persuasive and well-structured propositions, proposals, and tender documents that align with our strategic goals and resonate with potential customers.This role will involve collaborating with cross-functional teams, gathering information, and effectively communicating NEC capabilities and offerings. The Bid Writerwill play a pivotal role in winning new business and driving growth.Location: This role can be worked on a hybrid basis from our offices across the UK, or remote subject to location.Key ResponsibilitiesProposition and Proposal WritingContent Creation: Develop high-quality written content for bids, proposals, and tender documents that effectively articulate the solution, the benefits, and the value proposition.Message Alignment: Ensure bid content aligns with the NEC messaging, branding, and strategic objectives, while addressing the specific requirements of each opportunity.Content Customisation: Tailor content to meet the unique needs and preferences of each potential client or contract opportunity.Persuasive Communication: Write compelling narratives that highlight NEC’s strengths, differentiators, and capabilities, while addressing client pain points.Content Editing: Review and edit content for accuracy, clarity, grammar, and consistency, ensuring a polished and professional final product.CollaboratingCollaboration: Collaborate with cross-functional teams, including Sales, Marketing, Legal, and Subject Matter Experts, to gather input and insights for responses and propositions.Solution Development: Collaborate closely with the solution lead to make sure our proposed solution fits the customer need. Leverage our combined technical knowledge to help create strong content that shows why our solution is the best choice.Content Research: Collaborate with the proposition lead to leverage resources to provide updated best practices, answers, and relevant content, enhancing bid submission quality and effectiveness.Bid ManagementDeadline Management: Work closely with the assigned Bid Manager, manage your bid timelines, to ensure all content is completed, reviewed, and submitted within specified deadlines.Continuous Improvement: Collect feedback and insights from tender outcomes to continuously improve content, processes, and win rates, feeding these into our Knowledge Management system.Quality Assurance: Ensure all content meets the highest standards of quality, compliance, and accuracy.Knowledge Management: Ensure all responses and feedback are recorded in line with our knowledge management processes and procedures.QualificationsWhat You’ll BringProven experience as a proposition, proposal and bid writer and reviewer, with a successful track record of crafting persuasive bid content, proposals, and tender documents contributing and helping others achieve the levels sought.Strong writing and editing skills, with exceptional attention to detail and grammar with the ability to convey complex information clearly and persuasively.Familiarity with bid management processes and knowledge management systems.Proficiency in using Microsoft Office Suite and bid management software, including emerging AI enabled tools.Ability to work effectively in a collaborative, cross-functional team environment including Sales, Marketing, Legal, and Subject Matter Experts.Excellent project management and deadline management skills, and communication skills, with the ability to convey complex information clearly and persuasively.Experience collecting and implementing feedback to improve bid content and win rates.Additional InformationWhat We’ll Reward You WithWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.  Read Less
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  • Receptionist/Administrator  

    NEC
    - London
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    Job DescriptionNEC operates a managed service contract for London Trib... Read More
    Job DescriptionNEC operates a managed service contract for London Tribunals which includes the provision of a high quality front of house reception team, based at London Tribunals’ hearing centre at 24 Martin Lane London EC4R 0DR. We have a vacancy within this team and are looking for a motivated, conscientious and friendly professional to join our team.London Tribunals supports the Environment and Traffic Adjudicators (ETA) and the Road User Charging Adjudicators (RUCA), which are the independent tribunals that determine appeals against Penalty Charge Notices issued by the London Local Authorities and Transport for London. London Tribunals is one of the busiest tribunals in the country, providing an independent appeals service to around 60,000 people each year.This role plays a key part in delivering excellent customer service across London Tribunals. You will form an important part of a small team and be the initial point of contact for the public attending appeal hearings.In this role you will provide a high quality service to independent adjudicators, colleagues across administrative and processing teams as well as the public attending the hearing centre. You will work within a set of mature business processes and procedures, administering tasks to support the overall service on a daily basis. You will undertake key tasks which underpin the appeal hearing process and must be performed in an efficient manner and to a high standard.Excellent customer/client service skills, including excellent verbal and written communication, are required for this role. You will cultivate a welcoming environment, creating a positive and professional experience for everyone using and working at London Tribunals.For full consideration, please submit a CV and covering letter that provides examples of how you meet the person specification for this role and include your salary requirements.

    We look forward to hearing from you!QualificationsJob Purpose:Using judgement, intellectual ability and initiative, complete tasks and undertake instructions from the NPS Client Services Manager and adjudicators, in line with established policies and procedures;Actively contribute in the delivery of a comprehensive support service within London Tribunals;Complete tasks within the reception assistants’ area of work and, concentrating on the busiest areas in a fast-paced work environment, play a full part in contributing to the output of the team;Deal with a wide range of personal, written and telephone enquiries to the service, and queries from adjudicators;Identify case management issues and enquiries which require the attention of London Tribunals’ management team and tribunal assistants, undertake preliminary enquiries and refer on where necessary.Experience and Knowledge:Experience in a front of house reception role within a formal environment, working effectively as part of a team to deliver a high-quality public-facing service;Experience of working in a legal environment (desirable);Experience of working with a legal case management software application (desirable); A clear understanding of working in a statutory environment and dealing with service users who may be unhappy with a tribunal decision in their case (desirable);Clear understanding of the nature of administering an appeals service with independent adjudicators making legally binding decisions (desirable);Experience in using ICT applications, including Microsoft Word and Excel (essential) and Google Sheets and Gmail (desirable).Working hours are per week, covering Monday - Friday 09:00 - 17:30 Additional InformationWe are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of A fantastic selection of flexible benefits to suit your individual needsWe are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your lifeAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Read Less
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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany
+49 5341 1888818
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