Your future, as a IT Helpdesk Technician at mydentist
You’ll be joining our IT Team within our office called Support Centre, which is in Greater Manchester (M26 1GG).
Your future, with us
Working at mydentist means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we’re always there for one another.
Your future, your benefits
Competitive salary Holidays rising to 27 days per year with service (plus bank holidays) Annual Support Centre bonus scheme Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year Recognition schemes including Support Centre Heroes and service awards Your future, your role
As an IT Helpdesk Technician, you’ll be:
• Ensure that all calls are logged accurately and promptly in line with call logging procedures.
• Identifying and resolving hardware/software related problems for example SMS, imail, password resets and basic IT equipment.
• Provide 1st line fixes
• Escalate issues as required in line with the escalation process.
• Work collaboratively .with other areas of the IT department and champion ‘right first time’ service to maintain a 95% SLA on all IT issues.
• Educate/reinforce IDH IT policies and procedures to end users.
• Ability to work in a fast paced, high pressure environment, answering approximately 60 calls per day.
• Build and configure IT hardware e.g. laptops, desktops and mobile devices.
Person Specification
• Experience of IT Helpdesk Environment
• Experience of Windows Vista, 7 and 8
• Experience of Microsoft Office products; word, excel, and outlook
• Strong Communication and Customer Service skills
• Understanding of ITIL principles
Enjoy being part of a team that’s passionate about supporting our practices and ultimately heling the nation smile.
Your future starts here
Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another.
Click to apply now!
Read Less Your future, as a Patient Support Officer at mydentist
You’ll be joining our Patient Support Team within our office called Support Centre, which is in Greater Manchester (M26 1GG).
Your future, with us
Working at mydentist means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we’re always there for one another.
Your future, your benefits
Competitive salary Holidays rising to 27 days per year with service (plus bank holidays) Annual Support Centre bonus scheme Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year Recognition schemes including Support Centre Heroes and service awards Your future, your role
As an Patient Support Officer you’ll be:
• To ensure that all correspondence is acknowledged in accordance with NHS and {my}dentist timelines
• To ensure that all complaints/cases are logged accurately on the in-house logging system promptly and in line with {my}dentist complaint logging procedures.
• To help maintain the database of all patient complaints, legal cases, Ombudsman cases and General Dental Council (GDC) cases.
• To conduct a thorough investigation of a case, liaising with the patient and other parties as appropriate and seeing the case through to conclusion in accordance with regulatory and {my}dentist requirements
• To produce a written letter and/or e-mail response for the customer ensuring a high standard of communication is achieved at all times.
• To contribute to achieving team KPI’s by ensuring that calls are answered in line with the targeted 90% answer rate
• To provide help, support and excellent customer service to practices, patients, {my}dentist operational field teams and other external stakeholders (e.g. NHS, Local Area Teams).
• To proactively report and escalate any issues reported through the Patient Support Team into the relevant managers/departments.
• To build effective and successful working relationships with practice, operational field and support center teams to ensure that problems are resolved quickly.
• To administer our practices NHS Profile pages and respond to any online patient feedback in a public forum setting.
• To support patients with general online booking queries and escalate as appropriate
• To support mydentist PR teams with enquiries from the media in accordance with the {my}dentist Media Policy
• To provide training to practices, dentists and Area Management teams through a variety of media, including power point, e-learning etc.
• Take responsibility for own learning and development, keeping up to date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities available at {my}dentist.
• Attend any internal and external training courses as required to fulfil the needs of the role.
• As appropriate to attend local resolution meetings with patients at our practices across the UK
• To understand and promote Vulnerable Adult and Children Safeguarding policies and procedure for mydentist practices. Providing support and guidance to our practice teams and identifying when referrals are required
• To action any other administration/ tasks as required by the business
Person Specific
• Possess customer service experience, preferably gained with a background in customer complaints
• Certified in Safeguarding Children and Vulnerable Adults Level 1,2 & 3 (desirable but not essential as in-house training will be given)
• Possess excellent grammar and literacy skills, to be able to compose letters and e-mails in response to patient and colleague contacts
• Able to analyse data and make decisions confidently
• Customer focused when dealing with a range of people and circumstances
• Have meticulous attention to detail and possess effective organisation and administrative skill, able to manage own workload to meet stretching targets and strict deadlines
• Good presentation skills in order to deliver training programmes to a varied audience
• Must be a team player who is willing to adapt and change with the emerging service needs of a growing business
• Strong interpersonal skills and a desire to progress and learn new skills
• Be hard working with a proactive and resilient attitude and able to self-motivate
• Willing to undergo necessary training as may be required within the development of the role, or to help with the development of others (travel to training venues and overnight stays may be required with notice)
• Feel confident working alongside senior management
Enjoy being part of a team that’s passionate about supporting our practices and ultimately heling the nation smile.
Your future starts here
Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another.
Click to apply now!
Read Less Your future, as a Dental Nurse at mydentist
Your future, your schedule
You’ll be joining us at our Whitegate Drive (Orthodontics) practice in central Blackpool. This role is for 31.5hrs, 4 days a week (Tuesday off)
Your future in our Blackpool practice
Your future, with us
When you join us, you’ll be joining the UK’s leading dental network, delivering high-quality dentistry that makes people smile. We take pride in the investments we make in our people, that includes professional development and post qualifications. With locations close by and stable hours, you will find a work life balance that you’ll love.
Your future, your benefits
Up to £12.94 per hour dependent upon experience and training Holidays rising to 30 days per year with service (plus bank holidays) Access to funded post qualifications to expand your skills and advance your pay Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year Recognition schemes including Dental Heroes and service awards Through our Academy you can access training and development opportunities, with core CPD via Agilio Indemnity and GDC membership fully funded Your future, your role
As a Dental Nurse, you’ll be supporting clinicians to deliver a full range of high-quality dental treatments and help to ensure the smooth running of your surgery and the practice. You will enjoy being part of a team that’s passionate about caring for patients and helping the nation smile.
Your future starts here
Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with a caring and inclusive team who support each other.
Click to apply now!
MYDN
Your future, as a Dental Nurse at mydentist
Your future, your schedule
You’ll be joining us at our West Bridgford practice. This role is part-time, (Monday, Tuesday and Thursday) but we can be flexible with full-time also.
Your future in our West Bridgford practice
Your future, with us
When you join us, you’ll be joining the UK’s leading dental network, delivering high-quality dentistry that makes people smile. We take pride in the investments we make in our people, that includes professional development and post qualifications. With locations close by and stable hours, you will find a work life balance that you’ll love.
Your future, your benefits
Up to £13.69 per hour dependent upon experience and training Holidays rising to 30 days per year with service (plus bank holidays) Access to funded post qualifications to expand your skills and advance your pay Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year Recognition schemes including Dental Heroes and service awards Through our Academy you can access training and development opportunities, with core CPD via Agilio Indemnity and GDC membership fully funded Your future, your role
As a Dental Nurse, you’ll be supporting clinicians to deliver a full range of high-quality dental treatments and help to ensure the smooth running of your surgery and the practice. You will enjoy being part of a team that’s passionate about caring for patients and helping the nation smile.
Your future starts here
Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with a caring and inclusive team who support each other.
Click to apply now!
MYQDN
Your future, as a Trainee Dental Nurse at mydentist
Your future, your schedule
You’ll be joining us at our Wigan Road practice in Euxton.
With surgery available Monday to Friday 8:15 - 17:15
Your future in Euxton practice
Your future, with us
When you join us to start your career as a dental nurse, you’ll be joining the UK’s leading dental network, delivering high-quality dentistry that makes people smile. We take pride in the investments we make in our people, including support for you to complete your qualification and ongoing professional development. With locations close by and stable hours, you will find a work life balance that you’ll love.
Your future, your benefits
£10.70 - £11.44 per hour Holidays rising to 30 days per year with service (plus bank holidays) Study time and support to successfully complete your dental nurse qualification Qualification bonus and progression on to our dental nurse career and pay framework Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year Recognition schemes including Dental Heroes and service awards Through our Academy you can access training and development opportunities, with core CPD via Agilio Dental nurse indemnity insurance and GDC annual membership fully funded Your future, your role
As a Trainee Dental Nurse, you’ll be supporting clinicians to deliver a full range of high-quality dental treatments and help to ensure the smooth running of your surgery and the practice. You will enjoy being part of a team that’s passionate about caring for patients and helping the nation smile.
Your future starts here
Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with a caring and inclusive team who support each other.
Click to apply now!
Your future, as a Self-employed Locum Dentist at mydentist
Your future, your schedule
You’ll be joining us at our Tiddington Road practice in central Stratford.
With surgery available on a part or full time basis, we will work with you to agree on the hours you wish to work.
Your future in Tiddington Road, Stratford practice
Your future, with us
You’ll be part of the UK’s leading dental network. Where our clinical pathways and access to training and development opportunities through the mydentist Academy means you’ll be able to develop the career and work life balance you want. We have a supportive culture, where respect for each other is a given. Our dedication to providing exceptional care for our patients means we are continually making investments in our practices.
Your future starts here
Build a fulfilling career at mydentist, where you'll find the opportunity to develop your skills and shape your work life with the support of a caring, inclusive, and innovative clinical network.
Click to apply now!
Your future, as a Sales and Marketing Treatment Coordinator at mydentist
Your future, your schedule
You’ll be joining us at our Thomas Street practice in central Llanelli.
Full Time hours, up to 40 hours per week
Your future in our Llanelli practice
Your future, with us
Working at mydentist means you’ll be part of the UK’s leading dental network. With locations close by and stable hours, you will find a work life balance that you’ll love. We have a supportive culture, where respect for each other is a given. Our dedication to providing exceptional care for our patients means we are continually making investments in our practices and our people.
Your future, your benefits
Your future, your role
As a Sales and Marketing Treatment Coordinator, you’ll be:
You will enjoy being part of a team that’s passionate about caring for patients and helping the nation smile.
Your future starts here
Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with a caring and inclusive team who support each other.
Click to apply now!
MYDTCO
Read Less Your future, as a Sales and Marketing Treatment Coordinator at mydentist
Your future, your schedule
You’ll be joining us at our Blackpool sites, located in Poulton-Le-Fydle and Blackpool.
Full Time hours, Monday to Friday: 8:45am to 5:15pm.
Your future in Blackpool practices
Your future, with us
Working at mydentist means you’ll be part of the UK’s leading dental network. With locations close by and stable hours, you will find a work life balance that you’ll love. We have a supportive culture, where respect for each other is a given. Our dedication to providing exceptional care for our patients means we are continually making investments in our practices and our people.
Your future, your benefits
Your future, your role
As a GDC registered Treatment Coordinator, you’ll be:
Conducting consultations with patients using the Intraoral Scanner Delivering the best patient journey throughout the course of treatment Working closely with clinicians to help grow their private patients Helping patients understand all private dental treatment options available to them and converting sales in line with revenue targets Confidence to approach new patients and external practice teams to market the practices services Attracting and managing enquiries from patients through digital marketing, social media, and eventsYou will enjoy being part of a team that’s passionate about caring for patients and helping the nation smile.
Your future starts here
Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with a caring and inclusive team who support each other.
MYDTCO
Click to apply now!
Your future, as a Student Dental Nurse at mydentist
Your future, your schedule
You’ll be joining us at our Bexhill practice in Kent, with a full time schedule Monday-Friday.
Your future in our Bexhill practice
Your future, with us
When you join us to start your career as a dental nurse, you’ll be joining the UK’s leading dental network, delivering high-quality dentistry that makes people smile. We take pride in the investments we make in our people, that includes your dental nursing qualification and ongoing professional development. With locations close by and stable hours, you will find a work life balance that you’ll love.
Your future, your benefits
Up to £11.44 per hour Holidays rising to 30 days per year with service (plus bank holidays) Fully funded level three dental nurse qualification, study time and support to successfully complete the programme Qualification bonus and progression on to our dental nurse career and pay framework Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year Recognition schemes including Dental Heroes and service awards Through our Academy you can access training and development opportunities, with core CPD via Agilio Dental nurse indemnity insurance and GDC annual membership fully funded
Your future, your role
As a Student Dental Nurse, you’ll be supporting clinicians to deliver a full range of high-quality dental treatments and help to ensure the smooth running of your surgery and the practice. You will enjoy being part of a team that’s passionate about caring for patients and helping the nation smile.
Your future starts here
Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with a caring and inclusive team who support each other.
Click to apply now!
Your future, as a Dental Nurse at mydentist
Your future, your schedule
You’ll be joining us at our Ossett practice.
Working 4 days a week.
Your future in our Ossett practice
Free parking on-site in our staff car park An excellent location high street location, with cafes and bus station nearby Support of a dedicated and established nurse-trained practice manager A real emphasis on support and teamwork
Your future, with us
When you join us, you’ll be joining the UK’s leading dental network, delivering high-quality dentistry that makes people smile. We take pride in the investments we make in our people, that includes professional development and post qualifications. With locations close by and stable hours, you will find a work life balance that you’ll love.
Your future, your benefits
Up to £13.69 per hour dependent upon experience and training Holidays rising to 30 days per year with service (plus bank holidays) Access to funded post qualifications to expand your skills and advance your pay Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year Recognition schemes including Dental Heroes and service awards Through our Academy you can access training and development opportunities, with core CPD via Agilio Indemnity and GDC membership fully funded Your future, your role
As a Dental Nurse, you’ll be supporting clinicians to deliver a full range of high-quality dental treatments and help to ensure the smooth running of your surgery and the practice. You will enjoy being part of a team that’s passionate about caring for patients and helping the nation smile.
Your future starts here
Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with a caring and inclusive team who support each other.
Click to apply now!
