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  • Marketing Manager  

    Mulberry England
    - London
    Apply Now
    Marketing ManagerKensington Office, LondonMarketing /Permanent Full-Ti... Read More
    Marketing ManagerKensington Office, LondonMarketing /Permanent Full-Time /HybridBorn in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.As the Marketing Manager you will represent and champion Mulberry’s new strategy – Back to the Mulberry Spirit – which will see the brand returning to its original values & proposition. Based in Mulberry’s Kensington HQ, the roles primary focus is the UK and EU whilst also providing support to local marketing teams in the US, China, South Korea and Japan. You will create marketing plans, campaign briefs and oversee special customer-centric projects that bring seasonal creative concepts to life and help to deliver business & brand objectives. Duties and responsibilities: - Seasonal marketing and campaign brief creation and idea generation to support quarterly Creative Studio concepts inline with budgets and competitor research; focused on the acquisition and retention of customers- Work cross-functionally with Image, Communications, Digital Marketing, Commercial, Wholesale and Retail teams along with local market offices to develop and deliver a compelling strategy that supports business objectives and the global brand- Brief Creative and Studio teams through Asana, providing clear and structured briefs and ensuring all assets and deliverables meet agreed project and campaign timelines- Work with the Commercial, Wholesale and Retail teams to ensure sales, events and marketing activity is optimised- Strengthen and nurture existing third-party partnerships through consistent support, sharing campaign materials, brand updates, and strategic information to maximise joint marketing activity- Manage special projects to inspire and engage customers and provide market support as and when required- Lead in-store retail events end-to-end, from concept development to execution and post-event reporting, ensuring alignment with retail teams and wider brand strategy- Work with the Brand Director, Head of Digital Marketing and Media Agencies (if relevant) to plan and execute annual media plan across all channels including OOH, print, digital, social - Support and alignment of regional offices acting as their key point of contact with fortnightly Marketing & Comms calls to share information and idea creation- Responsible for owning the annual marketing calendar, with the ability to delegate data entry and administrative updates to an assistant- Work closely with the commercial team to manage wholesale and franchise marketing plans, information share and support their initiatives and requests in a timely manner- Communicate marketing initiatives and seasonal plans to all relevant internal stakeholders- Track spend and oversee the marketing budget for the UK and EU with close budget alignment of local marketing teams- Measure and evaluate the efficacies of marketing within a report at the end of each season and / or project through agreed KPIs such as ROI, sales and retail traffic- Keep up to date with latest market and cultural news to ensure you are championing creativity and innovation for the brandCulture:· Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.· Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.· Act as an ambassador for Mulberry and communicate positively about the brand.Sustainability:· As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our strategy across Climate, Circularity, and Community.· Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.Skills and Knowledge:- Currently working in an equivalent level role within brand marketing, ideally in a luxury or premium fashion/ lifestyle environment - Experience of international markets is beneficial, with experience supporting and coordinating across international markets- Experience managing multi-channel marketing campaigns, including OOH, print, social and retail-focused initiatives- Confident communicator with ability to articulate marketing initiatives to internal stakeholders and maintaining strong partnerships with regional teams and external partners alike- Passion for Mulberry and our products- Experience working in creative environments or comfortable working in fast-paced, creatively led environments- Strong organisational and planning skills- Creative thinker with a strong interest in culture, trends and the broader lifestyle landscape- Strong interest in culture with finger on the pulse! Read Less
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  • Seasonal Warehouse Operatives  

    Mulberry England
    - Shepton Mallet
    Apply Now
    Seasonal Warehouse OperativesMEDC, Shepton MalletLogistics /Fixed Term... Read More
    Seasonal Warehouse OperativesMEDC, Shepton MalletLogistics /Fixed Term Contract /On-siteBorn in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.Are you looking for an exciting opportunity to be part of a dynamic warehouse team during the busiest and most joyful time of the year? We’re looking for enthusiastic Warehouse Operatives to join us on a fixed-term contract to help us through a busy, festive period.As a Warehouse Operative you will be responsible for the movement of stock in and out of our Warehouse. You will be able to balance speed with accuracy within a fast-paced environment, demonstrating a keen eye for detail and care for our stock. You will need be open to learning and developing your skills.What we need from you:- You will learn to support all areas of the warehouse, including; picking & packing, scanning, returns and loading/unloading vehicles.- You will be able to follow instructions to ensure the successful movement of goods.- You will be confident in using warehouse technology, including handheld scanners.- You will be committed to ensuring the highest quality standards are met.- You will work collaboratively and contribute to team meetings. - You will embody our Employee Values in all you do by being bold, open, responsible and imaginative.- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.- Act as an ambassador for Mulberry and communicate positively about the brand. - As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our strategy across Climate, Circularity, and Community.- Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally. - Competitive basic salary- Training and development opportunities - Free parking Read Less
    Apply Now

  • Sales Assistant  

    Mulberry England
    - Manchester
    Apply Now
    Sales AssistantManchester, UKRetail Stores /Permanent Part-Time /On-si... Read More
    Sales AssistantManchester, UKRetail Stores /Permanent Part-Time /On-siteBorn in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.At Mulberry our Sales Assistants are called 'Experience Experts', and it's because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and a key contributor to Mulberry.What we need from you:- You will create a welcoming and fun environment for your customers and team.- You will be committed to delivering an engaging and memorable customer experience in your store.- You will develop and maintain key customer relationships using instore CRM tools to support you. - You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience. - You will be curious about the business and willing to share your ideas. - You will enjoy working as part of a team and nurture relationships with your colleagues.- You will deliver operational excellence showing respect and consideration for people, product and your environment. - Engaging - Agile- Curious - In love with fashion!- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.- Act as an ambassador for Mulberry and communicate positively about the brand. - As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our strategy across Climate, Circularity, and Community.- Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.- Competitive basic salary- Bonus- Product allowance- An enviable staff discount and exclusive access to staff sales- Extra day off for your birthday- Pension Contributions & Life Assurance- Training and development opportunities - x2 paid volunteering days per yearThis is for a 21-hour per week position and applicants must be available to work weekends. Read Less
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  • Seasonal Sales Assistants (Part Time & Full Time)  

    Mulberry England
    - London
    Apply Now
    Seasonal Sales Assistants (Part Time & Full Time)London, UKRetail Stor... Read More
    Seasonal Sales Assistants (Part Time & Full Time)London, UKRetail Stores /Fixed Term Contract /On-siteAre you looking for an exciting opportunity to be part of a dynamic retail team during the busiest and most joyful time of the year? We’re looking for enthusiastic Sales Assistants to join us on a fixed-term contract and help deliver an exceptional shopping experience throughout the festive season.Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team. At Mulberry our Sales Assistants are called 'Experience Experts', and it's because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and a key contributor to Mulberry.What we need from you:- You will create a welcoming and fun environment for your customers and team.- You will be committed to delivering an engaging and memorable customer experience in your store.- You will develop and maintain key customer relationships using instore CRM tools to support you. - You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience. - You will be curious about the business and willing to share your ideas. - You will enjoy working as part of a team and nurture relationships with your colleagues.- You will deliver operational excellence showing respect and consideration for people, product and your environment. - Engaging - Agile- Curious - In love with fashion!- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.- Act as an ambassador for Mulberry and communicate positively about the brand. - As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our strategy across Climate, Circularity, and Community.- Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.- Competitive basic salary- Bonus- Product allowance- An enviable staff discount and exclusive access to staff sales- Extra day off for your birthday- Pension Contributions & Life Assurance- Training and development opportunities - x2 paid volunteering days per year Read Less
    Apply Now

  • Senior Digital Marketing Executive  

    Mulberry England
    - London
    Apply Now
    Senior Digital Marketing ExecutiveKensington Office, LondonDigital Mar... Read More
    Senior Digital Marketing ExecutiveKensington Office, LondonDigital Marketing /Fixed Term Contract /HybridBorn in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.The Role:You will be responsible for managing paid media campaigns across central EMEA & US social platforms: predominantly Tiktok, Meta, Pinterest and Twitter. This role works closely with our Creative, Performance Marketing, Customer Insights and Commercial Trade Teams. As a senior executive, you will have a background in a similar role and be able to hit the ground running in terms of paid social campaign execution within platforms. The purpose of this role is to assist the broader digital function in optimising performance in-week to maintain website traffic and add-to-cart rates.Duties and Responsibilities:· To setup and execute retargeting and prospecting paid social ads across Tiktok, Meta, Pinterest, Twitter and YouTube across UK, US, EU, KR, JP & AU.· Drive and grow the following KPIs: Reach, Traffic, CTRs%, ATCs, CPCs, Sales.· Daily monitoring of ad performance around 3 fundamental areas: audience, product and platform.· Continuous optimisation of bid strategies, placement types and ad formats across the right demographics (age groups, locations etc) who drive the bottom line for our business. · Working with Social Manager and broader paid marketing function to ensure campaigns are running on time, and in line with KPI and spend targets by region.· To pull and pivot datasets to analyse paid social channel performance by region fit for weekly trade reports – in both email and presentation formats.· Maintain strong publisher relationships with Meta, Tiktok, Pinterest – always keeping at the forefront on new paid initiatives, bid strategies, campaign structures and platform features.· Monitor feeds, UTM tracking, pixels and CAPI integrations to ensure reporting and audience builds are as accurate as possible across regions.Culture:· Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.· Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.· Act as an ambassador for Mulberry and communicate positively about the brand.Sustainability:· As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our strategy across Climate, Circularity, and Community.· Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.Skills and Experience Required:· 1-2 years within a similar role, must hit the ground running with regards to campaign execution across Meta, Tiktok and Pinterest. Experience with Twitter and YouTube a plus, but not mandatory.· Strong Excel user, experience in pivoting datasets and creating performance graphs fit for trade is essential.· Ability to work cross-functionally with creative, copy, paid and commercial teams on multiple projects and prioritise responsibilities and tasks proactively.· Ability to work efficiently in a fast-paced global retail environment.This is a one year contract. Read Less
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  • Head of Digital Marketing  

    Mulberry England
    - London
    Apply Now
    Head of Digital MarketingKensington Office, LondonDigital Marketing /P... Read More
    Head of Digital MarketingKensington Office, LondonDigital Marketing /Permanent Full-Time /HybridBorn in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.The Role:The Head of Digital Marketing will lead the next phase of the Global Mulberry digital marketing strategy and channel optimisation. This role will oversee all aspects of digital marketing, partnering with the organisation to drive profitable customer acquisition, consumer engagement, and retention.The ideal candidate will combine strong people leadership with hands-on expertise in digital channels (including Paid Search/Social, Affiliates, CRM, SEO), be analytically minded, a strong collaborator. Duties and Responsibilities:· Define the annual Digital Marketing strategy including the management of the digital media budgets, the setting of annual customer retention forecasts and supporting the business turnover through Digital Marketing channels.· Manage and mentor a team of digital marketing professionals, agencies, and partners.· Manage global spend allocation for Digital Marketing activities, working closely with global finance teams on forecasting and budgeting processes.· Work with the Global Brand Marketing and Regional Leads to develop holistic, cross-channel marketing campaigns, identify and leverage digital opportunities that support the central communications strategy. · Identify growth and development opportunities through transparent and actionable business reporting and insights that can be shared and easily understood by the wider business. · Work closely with the Marketing, Trading and Retail teams to develop digital CRM programme, driving acquisition and retention to build loyalty and convert high potential Mulberry customers.· Oversee the management of paid media campaigns (search, display, social, programmatic, affiliates), setting agency/team objectives to deliver annual growth and maintain positioning. · Create and manage the SEO strategy, working with the organisation to ensure SEO is always a considered factor for all site development, site content, organic social media and press activity. · Work closely with Brand Marketing team to plan and execute global digital content partnerships with key publishers to help reach and engage new audiences. Culture:· Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.· Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.· Act as an ambassador for Mulberry and communicate positively about the brand.Sustainability:· As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our strategy across Climate, Circularity, and Community.· Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.Skills and Experience Required:· Excellent understanding of Digital Marketing with 10 years’ experience.· Expert understanding of ecommerce and digital experience, particularly within the luxury industry. · A strong and diplomatic team player, able to work across multiple departments with differing objectives. · Ability to lead, motivate and inspire a team, both within the digital department and across the wider business and third parties. · Ability to manage a multi-million-pound marketing budget whilst maximising the return on investment. Read Less
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  • Product Manager  

    Mulberry England
    - London
    Apply Now
    Product ManagerKensington Office, LondonTechnology and Customer Experi... Read More
    Product ManagerKensington Office, LondonTechnology and Customer Experience /Permanent Full-Time /HybridBorn in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.The Role:As the Product Manager within the Technology and Customer Experience team, you will partner with Mulberry’s Digital function to drive conversion across its digital commerce channel. This role is at the intersection of Digital Trading, Product and Engineering (via a primary third party technology partner) and therefore critical in enabling value through meeting customer needs and contributing to our business goals.Hybrid working applies to this role - 3 days per week from the office, maximum 2 days per week from home.Duties & Responsibilities:− Product Roadmap: Define and manage the product roadmap that is informed by the Digital Trading and Technology functions, ensuring alignment with business objectives and customer needs.− Market Research: Conduct market research to identify customer needs, market trends, benchmarks and opportunities for digital product enhancements.− Product Development: Collaborate with designers, engineers, and other team members to develop and manage the product lifecycle from concept to launch.− Performance Monitoring: Monitor and analyse performance of the digital changes using relevant tools and metrics (engaging with our eco-system of third parties) and proposing necessary adjustments to improve conversion rates. − Reporting and retrospectives: Contribute to the regular cadence of reporting on the KPIs for the Digital channel and to the Technology change portfolio reporting. Ensure there is a cycle of retrospectives, lessons and continuous improvement. − Customer and User Feedback: Review and analyse voice of the customer insights and respond to user feedback to ensure continuous product improvement.− Cross-Functional Collaboration: Work closely with the different business functions (digital, marketing, sales, and other teams) to develop approaches for optimising along the digital conversion funnel. − Supplier and third-party management: Demonstrate commercial acumen and ensure outcomes from the eco-system of third parties is optimised for both delivery efficiency/effectiveness and value for money.− Budget Management: Manage the product budget and report monthly to the budget owner(s) primarily, ensuring efficient use of resources and cost-effective product development. Ensure that cost consciousness is factored in at all stages of the budget planning and management cycle. Culture:− Understand and demonstrate the Mulberry employee values and behaviours: Be Bold, Be Imaginative, Be Open, Be Responsible.− Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.− Act as an ambassador for Mulberry and communicate positively about the brand.Sustainability:- As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our strategy across Climate, Circularity, and Community.- Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.Skills & Knowledge:− Proven experience: in product management, particularly within the luxury/fashion retail or digital commerce sectors.− Technical Proficiency: Strong understanding of digital product development, including mobile apps, websites, and software.o Tools expertise: Jira, Confluence, Office 365, Slack etc− Technology Understanding: Hands on experience of managing performance and change on digital platforms: e.g. Salesforce, Commerce Tools, SAP, Shopify. Conversant in the integrated system and process landscape of e-commerce operations (CRM, POS, ERP, WMS, Accounting etc).− Data Driven, Analytical Skills: Ability to analyse data and metrics to inform product decisions and improvements.− Communication Skills: Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams. Demonstrate an open and receptive communication style that inspires a “one team” spirit.− Agile Delivery: Fully conversation in the mindset, methods, rituals and discipline of agile delivery.− Project Management: Strong leadership and project management skills to lead product development initiatives. Ability to deliver initiatives that require an integrated project management approach. − Creativity: Innovative mindset with the ability to think creatively and contribute to developing user-friendly, profitable digital-commerce outcomes. Read Less
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  • Customer Insights Analyst  

    Mulberry England
    - London
    Apply Now
    Customer Insights AnalystKensington Office, LondonDigital Marketing /P... Read More
    Customer Insights AnalystKensington Office, LondonDigital Marketing /Permanent Full-Time /HybridBorn in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.The Role:We are seeking a data-driven and customer-obsessed Customer Insights Analyst to join our Customer & Digital team. This role will be pivotal in transforming customer insights into actionable strategies that enhance engagement, drive sales, and shape the digital experience across the Mulberry Business.This position reports directly into our Digital Marketing team but works alongside Digital Trading, Customer, Finance and Retail Teams on a weekly basis to support with weekly trade and quarterly business reports.This position exists to enable Mulberry to continue to grow and delight our customers, we will need your help in better understanding purchase behaviour to inform critical decisions with these insights. As part of the marketing function, you will be instrumental in driving a step change in the way we view our customers and brand for the future.Duties & Responsibilities:· Collect, analyse, and interpret customer data across channels (online, retail, marketing platforms, CRM).· Make recommendations to improve budget, ROI and paid campaign efficiency· Work closely with marketing function (e.g. paid and organic divisions), to promote a data driven approach to campaign optimisation through bespoke reports or self-serve dashboarding (e.g. data studio)· Develop dashboards, reports, and visualizations to track KPIs such as sales data, customer lifetime value, churn, engagement, and conversion rates.· Support Digital Marketing with the 3rd party tagging and tracking as well as building 1st party customer lists for look-a-like targeting across paid channel activity· Partner with Performance and Brand Marketing, Trading, Merchandising, and Customer Service teams to provide insights that improve campaign effectiveness, personalisation, and retention.· Identify customer segments and behaviours to inform tailored CRM strategies.· Support testing and experimentation (A/B testing, promotions, UX changes) with robust analytics.· Translate findings into clear business recommendations for senior stakeholders.· Stay informed about industry trends in fashion, retail analytics, and customer experience.Culture:· Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.· Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.· Act as an ambassador for Mulberry and communicate positively about the brand.Sustainability:· As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future.· Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.Skills and Experience Required:· Bachelor’s degree in Data Analytics, Business, Marketing, Economics, or related field.· Proven experience in customer analytics, ideally within retail, fashion, or digital-first businesses.· Strong proficiency in analytics tools (SQL, Google Analytics, Tableau/Power BI, Excel).· Experience with CRM systems or marketing automation platforms is a plus.· Ability to communicate complex data simply and effectively to non-technical stakeholders.· Commercial mindset with a passion for customer-centric strategies. Read Less
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  • Sales Assistant  

    Mulberry England
    - London
    Apply Now
    Sales AssistantStansted Airport, LondonRetail Stores /Permanent Part-T... Read More
    Sales AssistantStansted Airport, LondonRetail Stores /Permanent Part-Time /On-siteBorn in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.At Mulberry our Sales Assistants are called 'Experience Experts', and it's because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and a key contributor to Mulberry.What we need from you:- You will create a welcoming and fun environment for your customers and team.- You will be committed to delivering an engaging and memorable customer experience in your store.- You will develop and maintain key customer relationships using instore CRM tools to support you. - You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience. - You will be curious about the business and willing to share your ideas. - You will enjoy working as part of a team and nurture relationships with your colleagues.- You will deliver operational excellence showing respect and consideration for people, product and your environment. - As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.- You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities. You are:- Engaging - Agile- Curious - In love with fashion!What we will do for you:- Competitive basic salary- Bonus- Product allowance- An enviable staff discount and exclusive access to staff sales- Extra day off for your birthday- Pension Contributions & Life Assurance- Training and development opportunities - x2 paid volunteering days per year Read Less
    Apply Now
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