Job Description
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:Looking after our guests, including check-in and check-outReviewing and processing bookings, overbookings and optionsInvoicing, including managing payments, as well as cash transactions and cashing upOrganisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Qualifications
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of careerHave an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industryBe open and communicative and have a solid command of EnglishBe a team player and willing to provide assistance across departments – we achieve our results together
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