Are you looking for a flexible leisure operations role within a busy and welcoming leisure environment? ELA Active Ltd is seeking reliable and motivated Casual Shift Leaders to join our team at Witchford Sports Centre. This casual role offers flexible working hours and the opportunity to gain valuable experience supporting leisure centre operations, customer service, and site responsibility. As a Casual Shift Leader, you will act as the responsible on-duty contact during your shift, helping to ensure the centre operates safely, efficiently, and to a high standard. This role focuses on operational support and customer experience. There are opportunities to further develop your skills and, following appropriate training (including the National Pool Lifeguard Qualification – NPLQ), provide support across other ELA Active sports centres.
Why ELA Active? At ELA Active, we are committed to delivering high-quality facilities while investing in our people. You will have access to training and development opportunities, with the potential to take on additional responsibilities across multiple sites. Whether you already have some leadership experience or are looking to take the next step, we will support your development within the leisure sector.
Key responsibilities: Acting as the on-site point of contact during shifts Supporting the safe, smooth, and efficient day-to-day operation of the centre Providing excellent customer service and handling customer enquiries Opening and closing the centre with key holder responsibility Supporting bookings, activities, events, and community use Ensuring facilities are presented to a high standard, including basic checks and set-up Working independently and following operational procedures
Development and training: Opportunities to develop skills and work across multiple ELA Active sites Support to undertake additional training, including the National Pool Lifeguard Qualification (NPLQ), if you wish to expand your role Access to ongoing training and development sessions
Essential requirements: You must be 18 years of age or over, as the role involves lone working A proactive, customer-focused approach, with the ability to act responsibly and use good judgement while on duty Strong communication skills and the confidence to take responsibility for the centre during shifts The ability to work independently and follow established operational procedures A willingness to undertake further training as required Flexibility to work evenings, weekends, and at short notice in line with centre opening hours: Monday–Friday: 4:30pm – 10:00pm and Saturday: 8:00am – 5:00pm.
What we offer: Flexible casual working hours Full induction and ongoing training Comprehensive employee benefits scheme On-site parking A collaborative, inclusive team culture
If you are reliable, customer-focused, and interested in developing your skills within a professional leisure environment, we would love to hear from you. Start Date: Immediate
Please note that due to the high volume of applications we receive for certain roles, we reserve the right to close this vacancy prior to the advertised closing date if a sufficient number of suitable applications are received.
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