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  Customer Experience Advisor LP1546040SouCEA  

  Moove Europe

  [fulltime] - Southampton

  Posted: 10/04/2026

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  We have an exciting opportunity for you to join our team as our Custom... Read More

  We have an exciting opportunity for you to join our team as our Customer Experience Advisor for the WP Group. WP Group (Part of Moove Europe) is a leading fuels distribution company. Our head office is based in central Southampton. We specialise in the supply of high-quality fuels. Being owned by one of Brazil’s largest companies we benefit from being part of a corporate organisation with the agility of a medium sized business. We are fast-paced, people focused, driven by innovation and our customer relationships. The Customer Experience Advisor will become part of the Customer Experience Team that will be responsible for sales, sales support and administrative activities. In this role you will work closely with Account Managers and Business Development Managers as a sales support. This role requires previous experience working in a fast-paced environment with an ambition to succeed and achieve company’s goals. Building strong relationship with internal and other colleagues will be key to ensuring the day to day needs of our customers are met. WP Group are committed to delivering a market leading customer service and will achieve this by developing a team who enjoy their work and are passionate about providing an outstanding customer experience. Responsibilities include: Deliver on agreed service level targets including call answer rates, email response rates and completing a consistent high level of calls with a responsibility to ensure that the customers have an exceptional customer experience. Ensuring that all enquiries are responded and followed up within the agreed time scales. Achieve agreed sales targets through completing a consistent high level of sales calls to a new and existing customer base with a responsibility to ensure that the customers have an exceptional customer experience. Working in collaboration with WP Group’s Sector Specialists to work on promotional sector driven campaigns and support WP Group’s Sector specialist to drive the organisation to be a leading Sector Specialist organisation. In this role you will be responsible for managing customers’ orders and being proactive to ensure that customers’ expectations are met. You will work in collaboration with sales and other departments to ensure the best customer journey. Pro-actively seek out every opportunity on both inbound and outbound sales calls using sales skills and excellent product knowledge to offer the customer a range of products and services. Utilising WP Group’s CRM system to plan daily activities, maintain an agreed level of contact with our customers and to identify and re-engage with non-trading customers. Be the voice of the customer, focussed on continuous improvement across the wider business and ensuring compliance with our processes and procedures and suggesting improvements wherever necessary. Skills required: Previous experience in a fast-paced customer service environment Experience in sales Determined, Enthusiastic and Reliable Self-motivated and Achievement orientated Ability to use own initiative, multitask and perform under pressure Sets high standards & consistently achieves them Highly competent with Microsoft Office Strong communicator with the ability to influence and negotiate effectively Benefits Competitive salary 25 days holiday per annum plus bank holidays Life Assurance at 4x basic salary Defined Contribution Pension (Matched up to 7%) Employee Benefits and Perks Portal GP Helpline and Employee Assistance Programmes Supporting Documents Read Less

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• 

  Business Development Manager LP1533130SouBDM  

  Moove Europe

  [permanent] - Southampton

  Posted: 26/03/2026

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  Business Development Manager We have an exciting opportunity for you t... Read More

  Business Development Manager We have an exciting opportunity for you to join our team as Business Development Manager for the WP Group. Remote Based and reporting to the General Manager. Working Monday to Friday 830-1730. WP Group (Part of Moove Europe) is a leading fuels distribution company. We specialise in the supply of high-quality fuels. Being owned by one of Brazil’s largest companies we benefit from being part of a corporate organisation with the agility of a medium sized business. We are fast-paced, people focused, driven by innovation and our customer relationships. We are proud of our People and culture and are always looking for enthusiastic and positive individuals to join and develop in our inclusive workplace. Your opportunity The Business Development Manager (BDM) will be focused on strategic, profitable growth of our commercial sales business as well as maintaining senior level relationships within our key customer base. The BDM will target long-term commercial opportunities that can generate both volume and GM growth within our key market sectors, driving new customer acquisition and continuing to develop our commercial offer in both standard fuels, sustainable solutions, fuel management and fuel services. This BDM will be a highly capable, experienced commercial professional with extensive sales, account management and business development skill. This role is a senior sales role within our business and key to our business expansion and continued growth.. Responsibilities Business Development Development and implementation of the sales and marketing strategy within key sectors Development of our offer including alternative fuels, fuel cards and additional services New business opportunity delivery, particularly larger more complex commercial opportunities and tenders Sales pipeline development Key Account Management & Growth Identify new products, services, and technology opportunities Build and develop strong commercial relationships with key account customers Contract delivery and management For strategic new business acquisitions, maximise commercial opportunities by developing mutually beneficial business partnerships Deliver improvements and efficiencies through close commercial management Ensure compliance with contractual SLAs and conditions Lead and manage regular contract reviews and governance meetings with new business acquisitions Skills required Proven track record in business development or strategic sales within the fuels, lubricants or energy sector Strong commercial acumen with experience in high-value contract negotiation Excellent communication, presentation and relationship-building skills at all levels Self-motivated, results-driven and able to work independently in a fast-paced environment Analytical mindset with experience using CRM tools (e.g Salesforce) to manage pipelines and performance Full driving licence and willingness to travel across regions What we offer you Competitive salary 25 Days holiday (plus bank holidays) Annual Bonus Life Assurance 4x basic salary Contributory Pension (Up to 7% Company contributions) Employee Perks portal, GP helpline and assistance programmes Enhanced parental leave Company events Interested in joining us and being part of a global organisation who truly value their employees, encourage development and progression? If yes, apply today, we’d love to hear from you! Please note we endeavour to reply to everyone but it is not always possible. Supporting Documents Read Less

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