At Montcalm Collection, we believe that timeless style
and genuine hospitality are more than just values; they’re a way of life. Our
people are the heart of our hotels: passionate individuals working together as
a team, united by an unwavering commitment to providing first-class personal
service.
Our collection spans some of London’s most storied
buildings, from elegant Georgian townhouses and an 18th-century brewery to a
historic head office and a contemporary architectural landmark. Each hotel has
its own unique story, and within everyone, our team create unforgettable
experiences for our guests.
While our walls speak of history, it’s our people,
their ambition, and their creativity that shapes our future.
Join us, and become part of a culture that celebrates
individuality, nurtures potential, and upholds the very highest standards of
the art of hospitality.
OverviewThe Business Development
Manager - Corporate Sales - is an integral role at Montcalm
Hotels. The role is to take the responsibility for converting business
reactively by personal and consistent sales service, resulting in the
achievement of the hotel profit plan that maximizes revenue by driving the sale
of conference and events facility spaces and Guest rooms. Coach, mentor, and
lead your team with clear direction, sharing your experience and focus on their
roles and responsibilities set to achieve the business plan and associated
targets and metrics.
Responsibilities
To
aid and assist the Director of Sales West to convert customer enquiries into
confirmed sales by completing proposals and following up on enquiries on a
timely basis, conducting show rounds when appropriate and to develop future and
repeat business, contributing to the profitability of the hotels.To
ensure that all SOPs are adhered to for the department and to implement new
strategies and procedures for the department as appropriate.To
actively work as a member of the team, contributing to maximising revenue and
generating business.To
handle all customer enquiries with a professional telephone manner and
demonstrate high standards of customer service, and to respond to enquiries
within 24 hours.To
handle all administrative tasks in an efficient and timely manner.To
pro-actively identify customer needs and provide solutions to match and exceed
them.To
build strong working relationships with clients and develop an understanding of
their specific needs and requirements.To
actively convert enquiries into confirmed bookings, demonstrating confidence
through call control and upselling.Effective
diary management maximising yield and revenue per available meeting room and
bedroom whilst closely evaluating conversion statistics and lead in times.To
respond positively to Sales opportunities and identify new accounts and
contacts to develop sales leads within the hotels.To
develop productive working relationships and on-going communication with all
departments increasing the development of business and the maximisation of
yield and space within the Hotel.To
create accurate written quotations and contracts for clients in line with
departmental standards.To
ensure accurate and up to date customer records in Opera S&C and sales
databases and that all best practices are followed and maintained. To
contribute to the development and fine-tuning of the systems in place within
the office and department.To
develop and maintain excellent product knowledge and use in delivering the
benefits of the product to the client. To
keep up to date with competitor services, installations, and any renovations,
as well as on-going promotions for sales, using own initiative to find out more
information and communicate them to the rest of the team. To
review the payments pre, during and post event with the client, ensuring back
up is accurate daily and standards are being followed. To
be available to carry out a meet and greet with clients and carry out
constructive handovers between the client and the Operations Team both inside
and outside office hours. To
overview and work on the production of the bookings Function Sheets on a weekly
basis in conjunction with the Director of Sales West and send to all relevant
staff members. To
attend the BEO meeting, forecast meeting and pipeline meetings on weekly basis.To
work and co-operate with others, taking part in departmental meetings, team
briefings and project work and support other team members and provide
assistance when necessary to ensure the hotel team collectively achieves its
goals. To
assist in additional projects and departmental tasks as and when required.This job description
sets out the main responsibilities related to the role at Montcalm Collection.
It is not intended to be exhaustive, and duties may be varied from time to time
as required by management to meet the needs of the business. SkillsTo be sales-minded
with the desire to achieve excellent results by converting business into
definite and repeat bookings.To be proactive
and able to identify new clients.To
actively seize sales opportunities and be able to quantify.To
have a personal impact, taking responsibility and using initiative to resolve
situations.To
approach tasks orderly, with tenacity and determination, completing work to the
required standard within the deadlines agreed.To be
motivated, committed and enthusiastic, seizing opportunities to learn new
skills or knowledge to improve personal performance.To
maintain high levels of professionalism in dealings with customers.To be
flexible, responding quickly and positively to changing requirements from
clients or management.To be
able to work different hours or days depending on groups and events operational
requirements.To
maintain team focus by showing co-operation and support to colleagues to
achieve the departmental and hotel goals.Proficient
with Opera Express, Opera Sales & Catering.Proficient
in Microsoft Office Suite: Excel, Word, PowerPoint, and Outlook.At
least 4 years of experience in hotel-based similar roles such as Sales, Events,
Group, and Guest facing Services, is preferred.Working ConditionsThe role is based in the company’s London
office.Normal working hours are Monday to Friday, 9 am
– 5.30 pm, during live events and build-up hours may vary.Out-of-hours work at events may be required.Benefits
Competitive
salary.
A
supportive, empowering team environment.
Benefits
platform with various discounts.
28
holidays including eight bank holidays, with more holidays after two-year
service.
Cash-back
health benefits, including optical, dental, chiropractor and physio
services.
Discounted
gym membership.
Access
to Wellbeing platform and sessions, including EAP.
Awards
and Recognition Programme.
Annual
parties.
Regular
and ongoing training and development, including leadership workshops.
Enjoy
a paid day off to celebrate your birthday – because your special day
matters!
Eligibility
Candidates must be authorised to live and work in the UK.
Currently, visa sponsorship is not available for this role.Equal Opportunity EmployerAt Montcalm Collection, diversity and inclusion aren't just
buzzwords. We genuinely value the unique perspectives everyone brings,
regardless of gender, ethnicity, age, disability, or background. Our culture
thrives on mutual respect, and we provide a workplace free from discrimination
and prejudice.Should this role resonate with your aspirations, please
apply. If not shortlisted, we encourage you to explore other opportunities with
us, either now or in the future.Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.Please note that we do not accept unsolicited CVs from
agencies or headhunters. Any CVs submitted for these roles without prior
agreement per role in writing from our Head of Human Resources, will be
considered the property of the company and will not be subject to agency fees.
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