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Montcalm Collection
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  • Concierge  

    - London
    Montcalm Royal London HouseUnited by timeless style and peerless servi... Read More
    Montcalm Royal London HouseUnited by timeless style and peerless service, Montcalm
    Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
    townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
    skyscraper, each hotel reveals a different chapter in the city’s story. The
    hotels in the collection include a historic brewery, reimagined as a vibrant
    modern hotel: Montcalm Brewery. A property with a bold new perspective at
    Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful
    hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s
    Gardens, both part of Design Hotels.



    A coveted retreat in the heart of the city Montcalm Royal
    London House revitalizes a mid-century gem near Liverpool Street. Combining
    classic charm with modern flair, its tech-equipped rooms overlook Finsbury
    Square. A serene urban spa and rooftop eatery boasting skyline vistas add to
    its allure.
    Overview

    Montcalm
    Royal London House is looking for a skilled and ambitious Concierge to
    join our team. You will play a pivotal role by ensuring the highest levels of
    customer service are consistently being delivered to our guests.

    Help to
    shape the Montcalm Collection’s next chapter and showcase your skills. Become a
    trusted ambassador for one of our hotels and take advantage of the opportunity
    to move between properties, achieving the service and product delivery
    standards for the department with a high degree of customer care and service.


     Key Responsibilities

    ·        
    Welcome
    and assist guests with all inquiries and requests, ensuring that each
    interaction exceeds expectations. Offer warm, personalized service tailored to
    individual guest preferences.

    ·        
    Assist guests with luggage, valet
    parking, and provide a brief orientation of hotel facilities.

    ·        
    Be
    knowledgeable of in-house facilities and services and promote them in proactive
    manner.

    ·        
    Provide guests with detailed information on
    local attractions, dining, shopping, entertainment, and cultural experiences.
    Stay informed about the latest events and activities in the area.

    ·        
    Arrange and confirm reservations for dining,
    transportation, spa services, tours, and other guest activities. Secure tickets
    for shows, events, and special experiences.

    ·        
    Coordinate with transportation services to
    ensure seamless travel experiences, including airport transfers, car rentals,
    and private chauffeur services.

    ·        
    Address and resolve guest concerns and
    complaints promptly, ensuring that all issues are handled with the highest
    level of discretion and professionalism.

    ·        
    Maintain clear and open communication with
    guests, team members, and external vendors. Ensure that guest preferences and
    special requests are communicated to the appropriate departments.

    ·        
    Maintain an up-to-date knowledge of the
    surrounding area, including new and upcoming attractions, restaurants, and
    events. Establish relationships with local businesses to provide exclusive
    offers and experiences to guests.

    ·        
    Assist guests with planning their daily
    itineraries, taking into account their interests, preferences, and any special
    occasions.

    ·        
    Uphold the highest standards of luxury service,
    ensuring that all guest interactions reflect the property’s commitment to
    excellence.

    ·        
    Ensure that the Lobby and Public Areas are
    always kept clean and tidy.

    ·        
    Answer and manage incoming calls and emails
    ensuring all communication is handled professionally and efficiently.

    ·        
    Conduct regular guest interactions to
    gather feedback and enhance their stay experience,

    ·        
    Maintain clear and effective
    communication with other hotel departments (housekeeping, front office, room
    service) to ensure guest needs are met.

    ·        
    Assist Luggage Porters and Receptionist with
    their duties as required, so no guest is waiting for the service.

    ·        
    Assist the Management in any tasks introduced to
    enhance the guest journey or the positively impact the business.

    ·        
    Respond to emergency situations calmly
    and efficiently, following hotel protocols.


    Essential Qualifications and Attributes

    ·        
    High school diploma or equivalent
    required, a degree in hospitality or a related field is preferred.

    ·        
    Minimum of 1 year of experience in a
    similar role is desired.

    ·        
    Proficient in hotel management systems
    (e.g., Opera, PMS, POS).

    ·        
    High attention to detail and commitment to a
    luxury quality service,

    ·        
    A friendly and approachable attitude with a
    genuine passion for hospitality.

    ·        
    Impeccable grooming and presentation standards,

    ·        
    Ability to work under pressure and handle
    challenging situations with grace.

    ·        
    Flexibility to adapt to changing guest needs and
    preferences.

    ·        
    Problem-solving skills with a focus on guest
    satisfaction.

    ·        
    Strong organisational skills and
    multitasking abilities.

    ·        
    Exceptional customer service skills with
    a passion for delivering a luxury guest experience.

    ·        
    Excellent communication, problem-solving,
    and organizational skills.

    ·        
    High level of professionalism, discretion
    and integrity.

    ·        
    Fluency in multiple languages is a plus.




    Working Conditions:



    • Hours, including weekends
    and bank holidays.

    • Physical demands such as
    being on the feet for long periods of time and manual handling.




    Benefits

    ·        
    Competitive
    salary.

    ·        
    A
    supportive, empowering team environment.

    ·        
    Benefits
    platform with various discounts.

    ·        
    28 holidays
    including eight bank holidays, with more holidays after two-year service.

    ·        
    Cash-back
    health benefits, including optical, dental, chiropractor and physio services.

    ·        
    Discounted
    gym membership.

    ·        
    Access to
    Wellbeing platform and sessions, including EAP.

    ·        
    Awards and
    Recognition Programme.

    ·        
    Annual
    parties.

    ·        
    Regular and
    ongoing training and development, including leadership workshops.




    Eligibility

    Candidates must be authorised to live and work in
    the UK. Currently, visa sponsorship is not available for this role.


    Equal Opportunity Employer

    At Montcalm Collection, diversity and inclusion
    aren't just buzzwords. We genuinely value the unique perspectives everyone
    brings, regardless of gender, ethnicity, age, disability, or background. Our
    culture thrives on mutual respect, and we provide a workplace free from
    discrimination and prejudice.

    Should this role resonate with your aspirations,
    please apply. If not shortlisted, we encourage you to explore other
    opportunities with us, either now or in the future.

    Note: If you do not hear from us within 14
    days, kindly consider your application as not shortlisted for this role.

     







    Read Less
  • Front Office Manager  

    - London
    Motcalm CollectionAt Montcalm Collection, we believe that timeless sty... Read More
    Motcalm CollectionAt Montcalm Collection, we believe that timeless style
    and genuine hospitality are more than just values, they’re a way of life. Our
    people are the heart of our hotels: passionate individuals working together as
    a team, united by an unwavering commitment to providing first-class personal
    service. Our collection spans some of London’s most storied
    buildings, from elegant Georgian townhouses and an 18th-century brewery to a
    historic head office and a contemporary architectural landmark. Each hotel has
    its own unique story, and within every one, our team create unforgettable
    experiences for our guests. While our walls speak of history, it’s our people,
    their ambition, and their creativity, that shapes our future. Join us, and become part of a culture that celebrates
    individuality, nurtures potential, and upholds the very highest standards of
    the art of hospitality.Overview

    Montcalm
    Collection is looking for a skilled and ambitious Front Office Manager to
    join our team. You will play a pivotal role by ensuring the highest levels of
    customer service are consistently being delivered to our guests.

    Help to
    shape the Montcalm Collection’s next chapter and showcase your skills. Become a
    trusted ambassador for one of our hotels and take advantage of the opportunity
    to move between properties, achieving the service and product delivery
    standards for the department with a high degree of customer care and service.




    Key Responsibilities

    ·        
    Oversee all front office operations to ensure
    exceptional guest experiences, from check-in to check-out.

    ·        
    Address guest concerns and complaints promptly,
    ensuring a positive resolution.

    ·        
    Maintain a visible presence in the lobby during
    peak times to interact with guests and ensure smooth operations.

    ·        
    Collaborate with other departments
    (Housekeeping, Food & Beverage, etc.) to ensure seamless service delivery.

    ·        
    Lead, train, and develop a team of front office
    staff, including front desk agents, concierge, bell staff, and others.

    ·        
    Conduct regular performance evaluations and
    provide feedback, coaching, and mentoring to staff.

    ·        
    Foster a positive work environment that
    encourages teamwork, professional development, and high employee morale.

    ·        
    Schedule and manage staffing levels to ensure
    optimal coverage during all shifts.

    ·        
    Ensure all front office operations comply with
    hotel policies and standards, including luxury service protocols.

    ·        
    Monitor and manage room inventory, ensuring
    optimal room allocations and guest satisfaction.

    ·        
    Oversee the accuracy of guest billing and
    payment processes.

    ·        
    Coordinate with the Reservations Department to
    manage room blocks, VIP guests, and special requests.

    ·        
    Implement and maintain standard operating
    procedures (SOPs) for front office operations.

    ·        
    Generate daily, weekly, and monthly reports on
    front office operations, including occupancy rates, revenue, and guest
    satisfaction scores.

    ·        
    Oversee the use and maintenance of front office
    systems (PMS, POS, etc.) to ensure accuracy and efficiency.

    ·        
    Ensure
    regular and VIP Guests are recognised and that the Front Office department
    operates with a sales attitude and promotes the wellness concept of the
    Montcalm Collection Brand.



    This job description is
    designed to outline primary duties and conditions related to the Front Office
    Manager position at a luxury hotel. It is not an exhaustive list and additional
    tasks and responsibilities may be required as directed by hotel management.






    Key Attributes:



    ·        
    High attention to detail and commitment to a
    luxury quality.

    ·        
    Passion for excellence and innovation.

    ·        
    Ability to work under pressure and meet tight
    deadlines.

    ·        
    Flexibility to adapt to changing guest needs and
    preferences.

    ·        
    Dedication to providing an exceptional guest
    experience.

    ·        
    Strong leadership skills with the ability
    to manage, mentor, and motivate a diverse team.

    ·        
    Exceptional customer service skills with
    a passion for delivering a luxury guest experience.

    ·        
    Excellent communication, problem-solving,
    and organizational skills.

    ·        
    Fluency in multiple languages is a plus.


    Benefits

    ·        
    Competitive
    salary.

    ·        
    A
    supportive, empowering team environment.

    ·        
    Benefits
    platform with various discounts.

    ·        
    28 holidays
    including eight bank holidays, with more holidays after two-year service.

    ·        
    Celebrate
    your special day with a fully paid day off on your birthday.

    ·        
    After
    completing your probation, enjoy a paid day to support a cause of your choice
    and give back to the community.

    ·        
    Cash-back
    health benefits, including optical, dental, chiropractor and physio services.

    ·        
    Discounted
    gym membership.

    ·        
    Access to
    Wellbeing platform and sessions, including EAP.

    ·        
    Awards and
    Recognition Programme.

    ·        
    Annual
    parties.

    ·        
    Regular and
    ongoing training and development, including leadership workshops.




    Eligibility

    Candidates must be authorised to live and work in
    the UK. Currently, visa sponsorship is not available for this role.


    Equal
    Opportunity Employer

    At Montcalm Collection, diversity and inclusion
    aren't just buzzwords. We genuinely value the unique perspectives everyone
    brings, regardless of gender, ethnicity, age, disability, or background. Our
    culture thrives on mutual respect, and we provide a workplace free from
    discrimination and prejudice.

    Should this role resonate with your aspirations,
    please apply. If not shortlisted, we encourage you to explore other
    opportunities with us, either now or in the future.

    Note: If you do not hear from us within 14
    days, kindly consider your application as not shortlisted for this role.

     

    Please note that we do not accept unsolicited CVs
    from agencies or headhunters. Any CVs submitted for these roles without prior
    agreement per role in writing from our Head of Human Resources, will be
    considered the property of the company and will not be subject to agency fees. Read Less

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