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Moneybox
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  • Product Manager - Customer Strategy  

    - London
    Product Manager - Customer StrategyLondon OfficeProduct – Product /Ful... Read More
    Product Manager - Customer StrategyLondon OfficeProduct – Product /Full Time /HybridApply for this jobMoneybox is on a mission to help everyone turn their money into something greater. With over 1,500,000 customers, our Product team is at the heart of improving and evolving our proposition to support users on their financial journeys.As part of the Customer Strategy team, you’ll focus on how we engage and grow our customer base. You’ll work across web and app to improve in-life experiences, helping customers get more value from their products, discover new opportunities, and build stronger habits over time. Reporting to the Head of Product for Customer Strategy, you’ll shape and deliver initiatives that drive engagement, cross-sell, and retention, working closely with Marketing, Design, Engineering, and Data to create meaningful impact for both customers and the business.What you'll doLead cross-functional work to improve the customer journey from web to in-app activation.Deliver creative, high-impact initiatives that improve registration conversion rates, early activation, and engagement across products.Collaborate closely with Marketing, Design, and Insight to test and iterate on ideas that grow our customer base efficiently and sustainably.Support delivery of content through our CMS and personalised content tools, enabling faster campaign creation and more tailored in-app experiences.Build a strong experimentation culture, helping increase the number of live tests and learning velocity across acquisition and onboarding.Define and track key metrics for your area, including registration conversion rates, activation (1/7/30-day), and early retention.Partner across the business to ensure all work connects back to our commercial goals for revenue, AUA, and cross-sell growth.Who you are A hands-on product manager who’s passionate about customer journeys, creative problem solving, and delivering measurable results.Experienced in building and improving digital experiences that drive acquisition, conversion, or engagement.Comfortable working closely with Marketing and Design teams, with a good understanding of user funnels, growth levers, and experimentation.Analytical and data-driven, with a strong desire to understand and act on user behaviours.Detail-oriented and effective under tight deadlines.A motivated and resilient self-starter, eager to own and grow your product area within a fast-paced, fast-growing company.Possess broad intellectual curiosity and the versatility to engage confidently with and contribute meaningfully across a wide array of technical, strategic, and operational subjects.Experience and skills Ideally, 4+ years’ experience in Product Management or a comparable role, with a focus on multi-platform product development (e.g., web, mobile, marketing sites).Proven ability to manage a product through its lifecycle, from strategy and development to iteration and improvement.Experience running successful A/B tests and delivering measurable results.Excellent communication, stakeholder management, story-telling and collaboration skills.Experience working with multidisciplinary teams, including UX, engineering, and data insights, to deliver cohesive and impactful multi-platform experiences.Familiarity with core product management practices, including problem recognition, development, testing, launching, and iteration.Visa Sponsorship:At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.Working Policy:We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK. Please read before you apply!By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: DPO@moneyboxapp.comYour application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.Apply for this job Read Less
  • Analytics Engineer  

    - London
    Analytics EngineerLondon OfficeInsight – Data Science /Full Time /Hybr... Read More
    Analytics EngineerLondon OfficeInsight – Data Science /Full Time /HybridApply for this jobOur Commitment to DE&IAt Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.About MoneyboxMoneybox is the award-winning app that helps you turn your money into something greater. We’ve brought saving, investing, home-buying, and retirement services all together into one simple app, so it’s easier than ever to achieve your goals and build wealth, whatever your starting point. Job BriefThe Data and Insights team span everything from analytics engineering to reporting, insight analysis, decisioning, data science and machine learning. Helping everyone at Moneybox to understand what our customers are doing, how they are interacting with the app, which products they are using and what is important to them - this team ensures that we are equipped to deliver on our mission to help customers.What you'll do Design, build and maintain our automated data transformations, to create analysis-ready datasets and sources of truthArchitect and develop our data outputs at increasing scale, taking ownership over multiple data catalogsCollaborate with analysts and the wider business to understand their needs, and to define, design and ship new analytics featuresHelp maintain code quality and organisationPromote the benefits of analytics engineering practices among the wider Insight TeamWho you are Genuinely interested in Moneybox and the services we offerExcited about being part of a fast growing company that's trying to make a positive mark on the world by helping everyone to reach their financial goalsExcited about using data to answer questions, and particularly interested in the technical side of how to do this at increasing scaleLoves to build tools that make your teammates’ jobs easierSomebody who thrives in a fast-paced startup environmentInterested in all areas of the business and enjoys hearing about what other team members are working onGenuine interest in financial technologyConstantly looking to improve in all areas that you can affectSkills & Experience (Essential)2-3 years experience in analytics engineering handling large data sets, delivering insight to stakeholders, or significant experience working closely with data analystsExperience with SQL (ideally within a modern data platform e.g. Databricks, Snowflake, BigQuery)Experience with automating data processesFamiliarity with dbt (Cloud or Core)Understanding of PythonFamiliarity with delivering data to Power BI, or another modern BI platformSkills & Experience (Desirable) Financial Services industry experience Experience with Git for writing, storing and collaborating on production level codeExperience with the principles of modelling data warehouses (Gold, Silver, Bronze table structure, Kimball modelling etc)Experience working in a medium/large data team (20+)Applied knowledge of analytics engineering best practices and methodologiesKnowledge of CI/CDWhat’s in it for you?Opportunity to join a fast-growing, award-winning and super ambitious startupWork with a friendly team of highly motivated individualsBe in an environment where you are listened to and can actually have an impactThriving collaborative and inclusive company cultureCompany sharesCompany pension schemeHybrid working environment (2 days in our London office)Home office furniture allowancePersonal Annual Learning and Development budgetPrivate Medical InsuranceHealth Cash Plan (cashback on visits to the dentist & opticians etc)Cycle to work schemeGympass subscription to a variety of gyms and wellbeing appsEnhanced parental pay & leave25 days holiday + bank holidays with additional days added with length of service.Our office is in London, by the Oxo TowerWe encourage you to apply, even if you don't meet 100% of the qualifications listed above. We value diverse perspectives and are looking for passionate individuals who are eager to learn and grow.Visa Sponsorship:At this time we cannot offer visa sponsorship for this role. Apply for this job Read Less
  • Machine Learning Engineer (Research)  

    - London
    Machine Learning Engineer (Research)LondonInsight – Data Analytics /Fu... Read More
    Machine Learning Engineer (Research)LondonInsight – Data Analytics /Full Time /HybridApply for this jobAbout MoneyboxAt Moneybox, we believe that building wealth throughout life, and all of the freedom, opportunities, and peace of mind that come with it, should be possible for everyone.We launched in 2016 with our now-famous round-ups feature, and helped thousands of people start investing with just their spare change. Fast forward to today, and we’re now helping more than one and a half million people build wealth throughout their lives. Whether they’re saving and investing, buying their first home, or planning for retirement, our customers are guaranteed a service they can rely on, that supports them through every step, and celebrates with them along the way.While Moneybox is a wealth management platform, we’re guided by our belief that wealth isn’t about the money. It’s about the means to more – more freedom and possibility, more opportunities and more peace of mind.Job BriefIn the next chapter of Moneybox - we are building a comprehensive AI system - Moneybox Aurora - that helps guide users to achieve more, and to have confidence and peace of mind while doing it. The machine learning team sits at the forefront of this development. We develop both the ML models that power the “brain” of Aurora, but we also build the core decisioning frameworks that guide our users and ensure our systems are safe, reliable, and act in their best interests.The core ML problem we have is tied to guiding the customer to the right solution. It encompasses many problem sets, e.g. NLP, recommendation systems and symbolic reasoning using specifically trained SLM’s.We host all of our models internally. We develop using Databricks@Azure, and we deploy through Databricks, or directly on Azure Kubernetes Service (AKS).This role will work very closely with our ML researchers and data scientists, to productionise code, streamline solutions and create efficient deployment packages. You'll be the bridge between cutting-edge research and production systems, translating research prototypes into robust, scalable, and maintainable products.What you’ll doYou will work with other ML researchers, data scientists and ML engineers to:Help deploy production-ready code from other ML engineers and ML researchers and provide guidance in deployable code best practicesWork with ML researchers to identify and engineer efficient deployment patterns for deep learning modelsHelp prepare the data, restructure it and ensure good contracts with the BE teams on the interfaces where they are requesting ML inferenceChoose inference frameworks and help productionise solutions in an efficient mannerLearn and evolve - we’re keeping at the cutting edge of what current DL and LLM research provides - we expect you to learn and evolve with usWork with the AI and decisioning team and Director of AI and Decision Intelligence to input into choices on objective functions, content strategy and wider data strategy to ensure good long-term ML outcomesWho you areHave experience in deploying production-ready solutions into production, serving at scale of millions of usersEnjoy solving tough problems, especially cold start problems and applying out-of-the-box thinking to combine ML and computer science to solve tangible problemsAre a systems thinker and enjoy figuring out a scalable solution that can fit an emerging systemThrive in a fast-paced startup environmentEager to learn new things and challenge your existing frameworksAre not scared of ambiguityExperience and skills – Essential1 year of industry experience working in an MLE, ML research or Data Science role with applicable engineering skillsExperienced Python programmer with 2+ years of programming experience in a day-to-day ML settingExperience with PyTorch and / or other DL frameworksExperience with applying deep learning or deep probabilistic modelling solutions to business problems, and have launched them in productionExperienced with Git or other version control systems Good understanding of core machine learning conceptsDemonstrated ability to learn quickly and apply learned knowledge - either in academic or professional settingsExperience and skills – not essential for the role, but will be counted as a plusIndustrial experience with LLM’s, in particular:Any experience fine-tuning OSS LLM’sExperience in LLM distillationExperience in using LangChain or associated frameworks to orchestrate LLM workloadsExperience with Bayesian networks and deep probabilistic modelsExperience with deploying to Azure AKSExperience with DatabricksGood interpersonal skills and experience working with varied engineering backgrounds to interface ML with other system componentsWhat’s in it for you?Opportunity to join a fast-growing, award-winning and super ambitious business.Work with a friendly team of highly motivated individuals.Be in an environment where you are listened to and can actually have an impact.Thriving collaborative and inclusive company culture.Competitive remuneration package.Company sharesCompany pension schemeHybrid working environment (Our office is in London, by the Oxo Tower)Home office furniture allowancePersonal Annual Learning and Development budgetPrivate Medical InsuranceHealth Cash Plan (cashback on visits to the dentist & opticians etc)Cycle to work schemeGympass subscription to a variety of gyms and wellbeing appsEnhanced parental pay & leave25 days holiday + bank holidays with additional days added with length of service.Our Commitment to DE&I:At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potentialWorking Policy:We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.Visa Sponsorship:At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.Please read before you apply!By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: DPO@moneyboxapp.comYour application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.Apply for this job Read Less
  • Machine Learning Engineer (MLOps)  

    - London
    Machine Learning Engineer (MLOps)LondonInsight – Data Analytics /Full... Read More
    Machine Learning Engineer (MLOps)LondonInsight – Data Analytics /Full Time /HybridApply for this jobAbout MoneyboxMoneybox, we believe that building wealth throughout life, and all of the freedom, opportunities, and peace of mind that come with it, should be possible for everyone.We launched in 2016 with our now-famous round-ups feature, and helped thousands of people start investing with just their spare change. Fast forward to today, and we’re now helping more than one and a half million people build wealth throughout their lives. Whether they’re saving and investing, buying their first home, or planning for retirement, our customers are guaranteed a service they can rely on, that supports them through every step, and celebrates with them along the way.While Moneybox is a wealth management platform, we’re guided by our belief that wealth isn’t about the money. It’s about the means to more – more freedom and possibility, more opportunities and more peace of mind.Job BriefIn the next chapter of Moneybox - we are building a comprehensive AI system - Moneybox Aurora - that helps guide users to achieve more, and to have confidence and peace of mind while doing it. The machine learning team sits at the forefront of this development. We develop both the ML models that power the “brain” of Aurora, but we also build the core decisioning frameworks that guide our users and ensure our systems are safe, reliable, and act in their best interests.We host all of our models internally. We develop using Databricks@Azure, and we deploy through Databricks, or directly on Azure Kubernetes Service (AKS).This role will work very closely with our ML engineering teams and with the SRE’s in our BE engineering teams to manage the infrastructure, observability, deployment and management of our in-production models. What you’ll doYou will work with other ML engineers to:Collaborate with ML researchers to refactor and productionize their models and algorithms, ensuring they meet our standards for performance, reliability, and maintainability.Streamline and optimize our deployment pipelines to enable fast and reliable delivery of new ML models.Develop challenger / champion testing frameworks and automated testsOptimise infrastructure to reduce cost and increase reliabilityMonitor the performance of the models and infrastructure and manage the alerting and integration with our business processesWork with the AI and decisioning team and Director of AI and Decision Intelligence to input into choices on objective functions, content strategy and wider data strategy to ensure good long-term ML outcomesWho you areHave experience in deploying production-ready solutions into production, serving at scale of millions of usersEnjoy optimising things and have an optimisation mindset when considering your problem solvesAre a systems thinker and enjoy figuring out a scalable solution that can fit an emerging systemThrive in a fast-paced startup environmentEager to learn new things and challenge your existing frameworksAre not scared of ambiguityExperience and Skills – Essential1 year of industry experience working in an MLE, ML Ops or applicable Dev Ops / Data Ops roleExperienced Python programmer with 2+ years of programming experience in a day-to-day settingExperience with Docker for deployment Experienced with Git or other version control systems - including automated testing and CI/CD patternsHave Cloud Platform Experience from any of the three public clouds (Azure, AWS, GCP) End to end understanding of ML concepts - while you won’t be doing model training yourself - we want you to understand the key concepts in Machine LearningExperience and Skills – not essential for the role, but will be counted as a plusExperience with Azure specifically, as our cloud platform of choiceExperience with Kubernetes (k8s) - as our current deployment patternExperience with PySpark or Databricks for data processing workloadsExperience with PyTorch, TensorFlow and other ML frameworksExperience with Datadog as a monitoring solution of choice, or any other monitoring framework (e.g. Prometheus, Grafana, or New Relic)Experience with managing infrastructure through TerraformWhats in it for you?Opportunity to join a fast-growing, award-winning and super ambitious business.Work with a friendly team of highly motivated individuals.Be in an environment where you are listened to and can actually have an impact.Thriving collaborative and inclusive company culture.Competitive remuneration package.Company sharesCompany pension schemeHybrid working environmentHome office furniture allowancePersonal Annual Learning and Development budgetPrivate Medical InsuranceHealth Cash Plan (cashback on visits to the dentist & opticians etc)Cycle to work schemeGympass subscription to a variety of gyms and wellbeing appsEnhanced parental pay & leave25 days holiday + bank holidays with additional days added with length of service.Our office is in London, by the Oxo TowerOur Commitment to DE&I:At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potentialWorking Policy:We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.Visa Sponsorship:At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.Please read before you apply!Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would like to reach us then please email: talent@moneybox.com. If you would rather we did not keep your details on file, you can contact us at: DPO@moneyboxapp.comPlease read before you apply!By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: DPO@moneyboxapp.comYour application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.Apply for this job Read Less
  • Customer Operations Executive  

    - London
    Customer Operations ExecutiveLondonCustomer Operations – Customer Oper... Read More
    Customer Operations ExecutiveLondonCustomer Operations – Customer Operations /Full Time /HybridApply for this jobMoneybox wants to help a generation invest in their future. As part of this mission, our Customer Operations team work to make it quick and easy to transfer your existing ISA/LISA products into the Moneybox app, as well as helping our customers use their Lifetime ISA to buy their first home. As a member of the Customer Operations team, you’ll be instrumental in helping our customers get set up and making sure their experience is a great one!You’ll be answering questions from customers, liaising with solicitors and providers, as well as providing feedback on any improvements you think we can make to our processes. In addition to this, you’ll be required to help out the wider operations team with any additional tasks at busy times of the year.What you'll doWork within one of our sub-teams, where you will either:-Guide first-time homebuyers through their LISA withdrawal, coordinating with solicitors to ensure a seamless process.Deal with all things transfers - providing proactive customer support by managing transfer queries, maintaining clear communication on transfer updates, and driving timely resolutions for both transfers in and out.Handle payments - ensuring that customers funds are matched to the correct accounts and any issues are resolved with both; the customer and the provider.Consistently on the lookout for ways to improve our operational processes and to work with the relevant teams to ensure that our customer experience is always the best it can be.Processing tasks at pace to a high quality.Support with and lead on internal operational projects.Provide support to other teams in the department during busier periods of the year.Working days: Five days per week (9am-5:30pm) which will include one weekend day every 6 to 8 weeks.Who you areA driven, ambitious individual who’s looking to build their career at an exciting and fast-growing company.An analytical thinker who has a solutions-focused mindset and dedication to providing the best customer service.Able to communicate sometimes complex concepts to customers in a clear and accessible way.Similarly, able to convey a professional and persistent approach with existing providers.A naturally personable, great communicator who has a passion for their work.Knows how to have fun whilst maintaining a professional outlook.Experience and skills Excellent written and spoken English.Proven ability to work independently while contributing effectively to team goals.Strong analytical and problem solving skills.Great communication and listening skills.Meticulous attention to detail.Previous experience in a similar customer service and/or operations role is preferred.#LI-CS1Our Customer Commitment Here at Moneybox, we're here to help our customers turn their money into something greater. That could be helping them to save for what matters, invest for their future or buy their first home. Whatever their reason for joining us, we guarantee a service that’s simple and reliable, that supports them in achieving their goals, and celebrates with them along the way.That’s why our commitment to customers is a priority and our customer-facing teams are dedicated to supporting each and every one of them throughout their Moneybox journey.We RAISE the bar with our service....Relationship:We put customers first. We provide swift resolutions and always try to keep conversations with the same person. We celebrate our customers' wins and aim to provide an excellent standard of service.Advocacy:We listen to our customer’s and advocate for them at each step of their journey. We have established systems to share customer feedback, and likewise, act on their behalf during testing of new features.Integrity:We work honestly, fairly and with our customer's best interests in mind. Where possible, we provide extra support to those that may need it, especially in cases of accessibility or vulnerability.Simplicity:We are clear and simple. No complicated jargon, just straightforward conversations to make sure you fully understand our products and services. Expert App Knowledge:We provide the information to help customers achieve their goals. We encourage team learning and development to ensure our customer-facing teams are experts in the app, and their fields.If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would like to reach us then please email: talent@moneybox.com. If you would rather we did not keep your details on file, you can contact us at: DPO@moneyboxapp.comApply for this job Read Less
  • Investment Operations Manager  

    - London
    Investment Operations ManagerLondon OfficeChange & Platform Operations... Read More
    Investment Operations ManagerLondon OfficeChange & Platform Operations – Investment Operations /Full Time /HybridApply for this jobJob BriefWe are looking for an experienced operations manager to join our Investment Operations team who is excited to work at a growing and innovative business. You would join our brilliant management group in leading and overseeing our investment processes, ensuring smooth and efficient workflows, and implementing best practices. This role involves managing a team, optimising processes, and collaborating with various internal and external stakeholders to strive for operational excellence that underpins a seamless customer experience. What you'll doYou will work directly with Platform, Compliance and Customer Operations and other key teams to oversee our investment operations. Key elements of the role will be:Managing and mentoring the team, providing guidance, support, and performance management. Identifying and implementing improvements to operational workflows, including trade processing, settlement, reconciliations, and other key processes, to enhance efficiency and accuracy. Feeding into the operational build of and impact of new products and functionalities.Aiding in incident management where issues arise; escalating in line with policy and managing key stakeholders.Reviewing and approving payment instructions and reconciliations.Ensuring adherence to relevant regulations and industry best practices, implementing and maintaining robust control frameworks. This includes, but is not limited to, compliance with the CASS rules and HMRC regulation.Interacting with key providers, including our brokers and banks.Leading and participating in operational change projects, system upgrades, and other initiatives aimed at enhancing the investment operations function. Developing and tracking key performance indicators (KPIs) and metrics to assess the effectiveness of investment operations and identify areas for improvement. Who You Are A dynamic, self-motivated operations professional who is keen to contribute to work.An experienced people manager, with the ability to motivate and inspire.Strong and consistent attention to detail.Able to see issues through to resolution.Excited about being part of a fast-growing company that’s trying to make a positive mark on the world. Experience & Skills A minimum of 5 years experience at a UK regulated financial institution.Relevant experience in areas such as dealing, settlement, corporate action management.Experience managing others.Exposure to key regulations, such as the FCA CASS rules.Ideally, a relevant qualification such as a CISI certificate. Confident in communicating and presenting to senior management.Our Commitment to DE&IAt Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potentialWorking Policy:We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.Visa Sponsorship:At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.Please read before you apply!Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance. By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would like to reach us then please email: talent@moneybox.com. If you would rather we did not keep your details on file, you can contact us at: DPO@moneyboxapp.com#LI-CS1Apply for this job Read Less
  • Support Team Executive  

    - London
    Support Team ExecutiveLondonCustomer Operations – Support Team /Full T... Read More
    Support Team ExecutiveLondonCustomer Operations – Support Team /Full Time /HybridApply for this jobWe are currently growing at a rapid pace with more and more people using Moneybox. To support this exciting growth, we’re looking for someone to join our Support team and to ensure that Moneybox continues to be known for taking pride in supporting and delighting both existing and potential customers. We want to go above and beyond wherever we can and ensure that using the service is a great experience.What you'll do Interacting with current and potential customers through Intercom and phone to address any queries they have.Interacting with the Operations and Compliance team to ensure a great customer experience.Interacting with the Product team to continually improve the customer experience.Look for ways to go ‘above and beyond’ to make customers happy.Raising awareness of our mortgage advice service to help customers on their home-buying journey.Our Customer CommitmentHere at Moneybox, we're here to help our customers turn their money into something greater. That could be helping them to save for what matters, invest for their future or buy their first home. Whatever their reason for joining us, we guarantee a service that’s simple and reliable, that supports them in achieving their goals, and celebrates with them along the way.That’s why our commitment to customers is a priority and our customer-facing teams are dedicated to supporting each and every one of them throughout their Moneybox journey.We RAISE the bar with our service....Relationship:We put customers first. We provide swift resolutions and always try to keep conversations with the same person. We celebrate our customers' wins and aim to provide an excellent standard of service.Advocacy:We listen to our customer’s and advocate for them at each step of their journey. We have established systems to share customer feedback, and likewise, act on their behalf during testing of new features.Integrity:We work honestly, fairly and with our customer's best interests in mind. Where possible, we provide extra support to those that may need it, especially in cases of accessibility or vulnerability.Simplicity:We are clear and simple. No complicated jargon, just straightforward conversations to make sure you fully understand our products and services. Expert App Knowledge:We provide the information to help customers achieve their goals. We encourage team learning and development to ensure our customer-facing teams are experts in the app, and their fields.Who you areA driven, ambitious individual who’s looking to build their career at an exciting very- fast-growing company.Naturally personable, great communicator who has a passion for their work and the people they work with.Excited about being part of a fast-growing company that’s trying to make a positive mark on the world.Interested in savings and investments personally, with a desire to gain even more knowledge in both of these areas.Knows how to have fun whilst maintaining a professional outlook.Working days:Five days per week which will include weekend days in a rotational system.Shifts are a rotation of Core: 9am - 5:30pm, Late: 10am-6:30pm (off-peak), 11:30am - 8pm (peak) and Early: 8am - 4:30pm.Additional overtime hours are also available. Please note that during your training period hours will be 9am - 5:30pmExperience and Skills Excellent written and spoken English.Ability to work well both individually and as part of a team.Experience working to metrics in a contact center environment.Good analytical and problem solving skills.A ‘high-output do-er’ with a desire to work in a fast-paced, fast-changing startup environment.Able to confidently prioritise tasks, identify patterns and work independently.Bonus points for: Explaining clearly in the introduction email why you believe Moneybox is exciting and why you believe you are a great candidate.Direct experience with Intercom.#LI-CS1Visa Sponsorship:At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.Please read before you apply!By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: DPO@moneyboxapp.comYour application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.Apply for this job Read Less
  • Head of Product Design  

    - London
    Head of Product DesignLondonProduct Design – UX /Full Time /HybridAppl... Read More
    Head of Product DesignLondonProduct Design – UX /Full Time /HybridApply for this jobAbout MoneyboxMoneybox is the award-winning app that helps you turn your money into something greater. We’ve brought saving, investing, home-buying, and retirement services all together into one simple app, so it’s easier than ever to achieve your goals and build wealth, whatever your starting point. Job BriefWe're looking for a passionate and experienced Head of Product Design to join our team and lead a key workstream within our fast-growing company. You'll play a critical role in shaping the user experience of our consumer-facing products, driving business impact, and building a world-class design team.You are a humble yet assertive leader who thrives in a fast-paced environment and isn't afraid to get hands-on. You have a proven track record of managing multiple workstreams and a strong commercial mindset that allows you to balance rapid experimentation with a high bar for quality.Please note this is a hybrid role with two days per week in our London office. What you'll do Design Leadership: Lead the design of a core product workstream across our app and web platforms, ensuring a high-quality, user-centered experience from ideation to implementation. You'll be the expert in your domain, guiding the team and overseeing the entire design workflow.Team Management & Coaching: Directly manage and mentor a team of talented product designers. You'll provide regular feedback, conduct reviews, and foster their professional growth, helping them reach their full potential.Strategic Collaboration: Partner closely with your workstream's Product Lead to shape project briefs and align design efforts with broader company objectives. You will also drive alignment on design priorities and delivery timelines with senior stakeholders.Functional Excellence: Champion the use of lean UX principles and a data-driven approach to design. You'll be responsible for measuring and improving the impact of your team's work and driving functional improvements within the design department.Cross-Functional Partnership: Collaborate effectively with product managers, engineers, and other leads across the product design function (UX, UI, and Research) to ensure seamless delivery and a cohesive user experience.What we're looking for Experienced Leader: A leader with a minimum of 10 years of experience in product design, with a significant portion of that time spent in a leadership role.Fintech & Startup Experience: Demonstrable experience within a consumer-facing fintech company, preferably at a scale-up or startup stage. You should have a strong understanding of the UK fintech landscape and emerging trends in consumer finance.Expert Manager & Coach: Proven ability to manage, coach, and inspire a team of product designers. You know how to delegate effectively, provide constructive feedback, and support your team's growth.Strategic & Pragmatic: You possess a strong product sense and can make sensible tradeoffs to balance user needs with business goals. You are flexible in your approach and can switch between leading and hands-on design work as needed.Exceptional Communicator: You excel at stakeholder management and can articulate design decisions and their business impact to both technical and non-technical audiences. You have the ability to speak with business fluency.What's in it for you? Competitive remuneration package.Company sharesEnhanced company pension schemeHybrid working environmentHome office furniture allowancePersonal Annual Learning and Development budgetPrivate Medical InsuranceHealth Cash Plan (cashback on visits to the dentist & opticians etc)Cycle to work schemeGympass subscription to a variety of gyms and wellbeing appsEnhanced parental pay & leave25 days holiday + bank holidays with additional days added with length of service.Our Commitment to DE&IAt Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potentialWorking Policy:We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.Visa Sponsorship:At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.Please read before you apply!Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance. By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would like to reach us then please email: talent@moneybox.com. If you would rather we did not keep your details on file, you can contact us at: DPO@moneyboxapp.com#LI-CS1Apply for this job Read Less

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