Job Title
Cloud Platform Manager
Location
London
Description
Role Overview
The Cloud Platform Manager will be responsible for owning and
optimising Mishcon de Reya's enterprise cloud environment (Azure &
Azure local), ensuring its alignment with the firm's broader
technology and business strategies. This is a pivotal leadership role
in a highly modernising legal technology environment, with a clear
remit to support AI enablement, centralised integration, automation,
and a mobile-first strategy across a global footprint.
Duties and Responsibilities
Platform Ownership & Strategy
• Act as the primary owner for the Azure cloud environment, including
governance, cost management, architecture, and operations.
•
Develop and maintain a scalable, secure, and resilient cloud platform
aligned with the firm's digital transformation goals.
• Drive and
implement the roadmap for infrastructure upgrades and simplification
of cloud services, on-prem services and all our environments.
•
Align team capacity and structure with business needs, ensuring roles,
responsibilities, and workflows are well defined.
• Represent the
team in strategic planning forums and contribute to organisational
leadership decisions.
Leadership
The successful candidate will be expected to uphold a high standard
of operational excellence and personal accountability. This includes
taking full ownership of the cloud platform's stability and performance.
• While the role primarily operates within standard business hours,
there is an expectation of flexibility and responsiveness during
critical incidents. A strong dedication to seeing major issues through
to resolution, regardless of time of day is an essential.
• Lead
by example, setting clear expectations and holding individuals and
teams accountable for high performance and ethical conduct.
•
Provide direct line management of individuals where appropriate,
ensuring clear direction, regular development conversations, and
alignment with team and business goals.
Operational Management
• Take full ownership of day-to-day BAU operations, ensuring the
cloud platform's performance, reliability, security, and compliance.
This includes patch management across all infrastructure services, as
well as ensuring regular reporting is carried out for
patch
compliance and vulnerability management. Beyond operational stability,
the role demands a continuous improvement mindset - proactively
evaluating the platform and driving enhancements to optimise
efficiency, resilience, and user experience.
• Manage incident
response, problem management, and change management processes in
collaboration with other platform teams.
• Ensure effective
monitoring, health checks, and proactive maintenance across services
all Cloud infrastructure services (including on-prem services).
•
Ensure we have Disaster Recovery environments that are fit for purpose
and regularly tested.
• Take ownership of major incidents related
to cloud infrastructure, including root cause analysis and corrective
actions.
• Be available outside of standard working hours if
required for high-priority incidents, demonstrating a commitment to
seeing critical issues through to resolution, regardless of the time
of day.
• Oversee and hold third-party cloud service providers
(e.g., managed service partners, platform vendors) to account,
ensuring they meet agreed SLAs, security standards, and deliver
consistent value to the business.
Engineering & Projects
• Lead a team of platform engineers and third-party partners
responsible for configuration, automation, deployment, and enhancement
of the platform.
• Oversee delivery of projects related to the
Cloud platform, including upgrades, new capabilities, and digital
transformation initiatives.
• Ensure effective use of tools such
as SolarWinds, Azure, Tenable.
• Enforce patch management
processes and ensure the environment is compliant.
• Evaluate and
pilot emerging capabilities such as Microsoft Copilot and AI-driven
productivity tools.
• Oversee the operational integrity,
performance, and availability of core data platforms and pipelines
that support reporting, analytics, and AI readiness across the
firm.
• Collaborate closely with the Data & AI teams to
ensure cloud infrastructure supports scalable, secure, and reliable
data ingestion, transformation, and delivery.
Budgeting & Licensing
• Own and manage the platform budget, ensuring efficient use of
resources and cost optimisation.
• Manage and forecast
consumption charges, ensuring compliance and maximising license
utilisation.
• Liaise with procurement, finance, and vendors for
renewals and cost planning.
Governance, Risk & Compliance
• Define and enforce policies for workload management and governance
across our cloud estate.
• Maintain compliance with internal
policies and regulatory requirements.
• Ensure data governance
best practices across cloud environment.
Stakeholder Engagement
• Collaborate with business units, Technology senior leadership team,
and product teams to gather requirements and improve platform
services.
• Champion change management initiatives that drive
behavioural adoption of digital tools across the firm.
• Act as
an evangelist for Modern cloud tools, driving user adoption and
digital workplace maturity.
• Provide platform status reporting
and updates to senior leadership and stakeholders.
Skills/Experience
• Committed to maintaining high standards of documentation, ensuring
that all key infrastructure processes, configurations, and new
services are clearly and consistently documented. Responsible for
fostering a culture of knowledge sharing and operational transparency
within the team.
• Proven experience in managing enterprise-scale
Microsoft Cloud environments.
• Expert knowledge of Windows
Server, with a deep understanding of Microsoft Azure, Conditional
Access, Entra ID, Microsoft Defender, and related technologies.
•
Hands-on experience with cloud management, collaboration tools, and
identity/security best practices.
• Disaster Recovery Planning
and Implementation
• Experience managing budgets, licensing
agreements, and vendor relationships.
• Strong leadership and
communication skills, with the ability to lead cross-functional teams
and projects.
• Knowledge of ITIL practices and service
management methodologies.
• Strong problem-solving and analytical abilities.
Skills/Attributes
• Presents ideas and concepts to non-discipline colleagues and
management in a manner that is respectful and understandable.
•
Primary objective of job is to motivate others to act; understanding,
developing, motivating, negotiating, mediating conflict with technical
staff and third parties.
• Creates an environment in which
quality information flows freely between self and others; encourages
open expression of ideas and opinions; builds effective teams
•
Excellent communication skills (both written and verbal) and the
ability to interact across different cultures and time zones.
•
Expected to have regular interaction with management and counterparts
in multiple businesses and countries.
• Demonstrates ability to
handle abstract problems with no known solutions.
• Adapts to
multiple/changing demands readily.
• Can see applications for
practices from different industries that could benefit our business,
and successfully implements them.
• Demonstrates strategic and
visionary behaviours.
Preferred Qualifications
• Microsoft Certified: Azure Solutions Architect Expert
Please note that this job
profile is not an exhaustive list of duties but merely an outline
of the key components of the role. You may be required by your
line manager to take on additional responsibilities when requested.
About The Mishcon de Reya Group
The Group is an independent, international professional
services business with law at its heart, employing over 1400 people
with over 650 lawyers. It includes the law firm Mishcon de Reya LLP
and a collection of leading consultancy businesses that complement the
firm's legal services.
Mishcon de Reya LLP is based in London, Oxford, Cambridge, Singapore
and Hong Kong (through its association with ). The firm
services an international community of clients and provides advice in
situations where the constraints of geography often do not apply.The
work the firm undertakes is cross-border, multi-jurisdictional and
complex, centred around three increasingly entwined and connected
sectors: the Innovation Economy, Private Wealth and Capital, and Real
Estate. The firm is known as a disputes powerhouse with a formidable
capacity firmwide for dispute resolution.
The includes consultancy businesses , (in London, Singapore and Dubai), , and (in Hong Kong). The Group also
includes , which invests
in the most promising early stage legal tech companies as well as the
Mishcon Academy, its in-house place of learning and platform for
thought leadership.
In 2024, the Group announced its first strategic acquisition in the
alternative legal services market, flexible legal resourcing business
Flex Legal. It also acquired a majority stake in Somos, a global group
actions management business.
We strive to create a fully
diverse and inclusive workplace where all our people are empowered
to fulfil their potential. We are proud of our agile working culture
and are always happy to talk flexible working.
#LI-Hybrid
#LI-Hybrid
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