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millbrook healthcare ltd
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  • Customer Service Team Leader  

    - Bedford
    At Livity Life, part of Millbrook Healthcare Group, we’re leading the... Read More
    At Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the very best care experience. We have an exciting opportunity for a Customer Service Team Leader to join the team within our Technology Enabled Care (TEC) Service Centre based in Toddington. This is an excellent opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Millbrook Healthcare Group work in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and review of technology equipment. What can we offer you? Monday to Friday 40 hours pwSalary of £27,675 per annum33 days holiday (including bank holidays) plus optional 5 days purchase scheme Company Pension Scheme Life Assurance A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets The Role: Assist and manage incoming calls and answering any customer queries Coordinating equipment orders to be delivered, installed and collectedOrder analysis by checking, identifying and reporting any errors made via online ordersProviding telephone and email advice to clinical/social care staff to support effective TEC prescriptionGeneral administration that supports daily activities and dutiesWorking with people experiencing different vulnerabilities.Assist the Service Centre Team supporting the daily running of all administrative operational systems within the clerical area of the service.Responsible for monitoring, reviewing, tracking and monitoring out of stock products, following up with relevant management and support functions to identify timelines for products being available and back in stock. Helping with training and development of team members, as guided by the Service Centre Management Team.What are we looking for? Experience in a similar, busy and fast paced environmentGood attention to detail and accuracyMust be able to demonstrate being able to work independently and as part of a team – i.e. coaching, escalating and supporting colleagues. Excellent communication skills are required to interact with internal staff, prescribers/practitioners, Service Users and Senior ManagersA good telephone manner and written communication skills.Must be both flexible in the role they adopt and able to work off their own initiative as well as part of teams - which will be both physical and virtual.Previous stock management experience would be advantageous but is not essentialCompetent IT skills with Microsoft Office programmes and ability to learn new systemsMillbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application. Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way. Care and respect for our colleagues and service users Accountable and proud Ready to learn and grow Enhance our service users’ lives Socially responsible, ethical and transparent This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening. No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community. Read Less
  • Customer Service Co-ordinator  

    - Exeter
    We are currently looking for a Customer Service Coordinator to join th... Read More
    We are currently looking for a Customer Service Coordinator to join the team within our Exeter Community Equipment Service Centre.  Day to day you will spend 90% of your time on the phone, handling calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. Our working environment is very fast paced and you will be making or receiving around 80 calls a day. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.  The Role:Assist and manage incoming calls, answering any queries in a timely and professional mannerCoordinating orders to be delivered, installed and collected by our Driver Technicians via phone callOrder analysis by checking and identifying any errors made on online ordersInvoicing and entering of orders via the online systemGeneral administration that supports daily activities and duties 
    What are we looking for?Strong experience in a similar busy and fast paced office environmentRelevant telephone based customer service experienceGood attention to detail and accuracyPrevious administration and diary management experienceProfessional and confident manner on the telephone and through emailCompetent IT skills with Microsoft Office programmes and ability to learn new systemsWhat can we offer you?Tuesday to Saturday 09:30-18:00, 40 hours per week including Saturdays on a Rota Basis£25,396.8040 hours per weekFree parkingCompany Pension SchemeLife AssuranceA rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
    Part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the very best care experience. We have an exciting opportunity for a Customer Service Coordinator to join the team within our Oxfordshire Technology Enabled Care (TEC) Service Centre. This is an excellent opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Millbrook Healthcare Group work in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and review of technology equipment.Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application. Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way. Care and respect for our colleagues and service users Accountable and proud Ready to learn and grow Enhance our service users’ lives Socially responsible, ethical and transparent This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.  Read Less
  • Driver Technician  

    - Normandy
    We are currently looking for a Community Equipment Technician to join... Read More
    We are currently looking for a Community Equipment Technician to join the team within our Surrey Community Equipment Service Centre, based in position plays a crucial role in helping to transform the lives of those in need.As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment. We also carry out minor adaptations such as the installation of handrails and grab rails within the home which can make a significant impact in giving people the confidence to live more independently. As a Community Equipment Technician with us you will be responsible for the delivery, installation and collection of community equipment within people’s homes and associated locations such as care homes, hospitals and schools across Surrey. You may also be involved in the servicing and repair of equipment. What are we looking for?Previous relevant experience is preferable however full training will be providedYou must hold a full UK driving licence (minimum 3 years) with no more than 6 pointsYou must be able to load and unload goods, some of which may be heavyExcellent customer service and communication skills are essentialDue to the adaptations side of the role, basic DIY skills are advantageousPrevious van driving experience would be beneficialThis role will be part of Same Days and OOH rota involving cover at weekendsWhat can we offer you?£27,268.00 + on call paymentsMonday to Friday 8:00am-5:00pmCompany van is provided for work purposesUp to 33 days holiday (including bank holidays) plus optional 5 unpaid days Company Pension SchemeLife AssuranceA rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outletsMillbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.Care and respect for our colleagues and service usersAccountable and proudReady to learn and growEnhance our service users’ livesSocially responsible, ethical and transparentThis role is working in a regulated activity and may be subject to a standard DBS disclosure.No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community Read Less
  • Purchasing Assistant (Maternity cover)  

    - Totton
    We are seeking a highly motivated and detail-oriented Purchasing Assis... Read More
    We are seeking a highly motivated and detail-oriented Purchasing Assistant to join our procurement team, on a temporary basis (covering maternity leave). This role is integral to ensuring the timely, accurate, and cost-effective purchasing of parts, indirect materials, and services.
     
     As a Purchasing Assistant, you will be expected to adopt both a proactive, and reactive, approach to purchasing the required equipment, and raise purchase orders from requisition – manual and system generated. You will also be expected to liaise with suppliers regarding price, availability and lead times.There will also be an expectation to manage purchase orders from ‘end-to-end’, meaning resolution of corresponding invoice queries as and when they occur.Key ResponsibilitiesUnderstanding and use of multiple systems to create the required purchase ordersSupplier liaising to ensure purchase orders can be processed without issueInvoice reconciliation, and querying discrepancies with suppliers/service centresEnsure all H&S standards and policies are adhered to in accordance with the Company Values, Standards and ways of workingEnsure best practice is always adhered toManagement of deadlines and deliverables as per business requirementsAssist in the development of purchasing governanceUndertake transactional tasks as and when requiredUndertake any duties that the line manager or the Director of Supply Chain sees fitAbout YouIdeally, experience in a procurement or buying role, preferably within healthcare, or medical supplies.Experience using MRP/ERP systemsExcellent analytical and problem-solving abilities, with attention to detail.Ability to manage multiple priorities and work to tight deadlines.Strong communication and stakeholder management skills.Must be able to work off their own initiative as well as part of a teamProficient in MS Office (Excel in particular); experience with procurement systems is an advantage.What can we offer you?A salary of £25,396.80Monday to Friday 08:00am to 16:30pm25 days holiday (plus bank holidays) plus an optional 5 unpaid daysCompany Pension SchemeCompany Sick PayLife AssuranceA rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outletsWorking for a company that offers learning and development opportunities and wider career progressionOur ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.Care and respect for our colleagues and service usersAccountable and proudReady to learn and growEnhance our service users’ livesSocially responsible, ethical and transparentThis role is working in a regulated activity and may be subject to a DBS disclosure and Social Media ScreeningNo terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community. Read Less
  • We are looking for a Business Development Manager to join the team at... Read More
    We are looking for a Business Development Manager to join the team at Ultimate Healthcare in a field based role. You would be responsible for managing current accounts as well as winning new business and hitting & exceeding the sales targets in your geographical territory. The role will include account management, customer relations, training and after sales.The role:Managing customer queries on product, fault finding, intended use and general assistance, as well as providing any training required and aftersales supportManaging existing accounts, supporting our clients to ensure sales opportunities are fully optimisedCompleting customer quotations and sales order follow upAssisting with completing tenders, including data input and proof reading within a set deadlineProviding forecasting for future orders and new accountsPromoting new and existing products, as well as special dealsWhat are we looking for?Demonstrable sales and negotiation skillsProven track record of business development and account managementGood communication and relationship builderAbility to work both on your own and part of a teamStrong commercial acumenKnowledge of the healthcare industry particularly in relation to pressure care products would be advantageousExperience working with community equipment services, distributors, hospitals & care home sector would be beneficialFull UK Driving LicenceWhat can we offer you?£40,000 - £45,000 per annum - depending on experience £6,600 per annum car allowanceMonday to Friday 8:30 – 17:00, however you may be able to work additional hours as necessary for fulfilling your duties25 days holiday (plus bank holidays) pro rated, plus optional 5 unpaid daysPrivate Medical InsuranceEnhanced Company Pension SchemeCompany Sick PayLife AssuranceA rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outletsUltimate Healthcare, part of the Millbrook Healthcare Group, are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.Ultimate Healthcare, part of the Millbrook Healthcare Group,is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.Care and respect for our colleagues and service usersAccountable and proudReady to learn and growEnhance our service users’ livesSocially responsible, ethical and transparentThis role is working in a regulated activity and may be subject to a DBS disclosure and social media check.No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community. Read Less
  • Strategic Buyer - Bid & ERG  

    - Totton
    We are seeking a highly motivated and detail-oriented Strategic Buyer... Read More
    We are seeking a highly motivated and detail-oriented Strategic Buyer to join our procurement team. This role is integral to ensuring the timely, accurate, and cost-effective sourcing of products for NHS tender requests, while also driving best value from our current product portfolio.
     
     As a Strategic Buyer, you will be responsible for sourcing products and negotiating pricing from suppliers to meet tender requirements. You will analyse product specifications to identify and select suitable products that meet NHS requirements, while also recommending best-value alternatives from the existing portfolio. Additionally, you will lead supplier price reviews, manage pricing queries, carry out general buyer responsibilities, and maintain strong supplier partnerships to support long-term business objectives.Key ResponsibilitiesSource products and negotiate competitive pricing with suppliers to support NHS tender submissions.Analyse product specifications and select products to meet tender and NHS requirements.Recommend best-value alternatives from the current product portfolio.Lead and manage supplier price reviews, ensuring accurate and timely updates.Handle and resolve pricing queries with suppliers and internal teams.Carry out general buyer responsibilities, including raising purchase orders, maintaining accurate procurement records, monitoring stock availability, and ensuring compliance with internal policies.Build and maintain strong supplier relationships to support long-term procurement goals.Monitor market trends, supply risks, and opportunities to drive value and mitigate costs.Collaborate with internal stakeholders to deliver compliant, competitive, and customer-focused tender responses.About YouProven experience in a procurement or buying role, preferably within healthcare, medical supplies, or public sector tenders.Strong skills in analysing product specifications and aligning solutions with customer requirements.Strong negotiation and supplier management skills.Excellent analytical and problem-solving abilities, with attention to detail.Ability to manage multiple priorities and work to tight deadlines.Strong communication and stakeholder management skills.Proficient in MS Office (Excel in particular); experience with procurement systems is an advantage.What can we offer you?A salary of £30,000 to £35,000 dependent on experienceWorking Hours: Monday – Friday 08.30-17.00Up to 25 days holiday (excluding bank holidays) plus optional 5 unpaid daysCompany Pension SchemeCompany Sick PayLife AssuranceA rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outletsOur ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.Care and respect for our colleagues and service usersAccountable and proudReady to learn and growEnhance our service users’ livesSocially responsible, ethical and transparentThis role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening.No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community. Read Less
  • Customer Service Coordinator  

    - Hailsham
    We are currently looking for a full-time Customer Service Coordinator... Read More
    We are currently looking for a full-time Customer Service Coordinator to join the team within our East Sussex Community Equipment Service Centre. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.The Role:Assist and manage incoming calls, answering any queries in a timely and professional mannerCoordinating orders to be delivered, installed and collected by our Driver TechniciansOrder analysis by checking and identifying any errors made on online ordersInvoicing and entering of orders via the online systemGeneral administration that supports daily activities and duties What are we looking for?Strong experience in a similar busy and fast paced office environmentRelevant telephone based customer service experienceGood attention to detail and accuracyPrevious administration and diary management experienceProfessional and confident manner on the telephone and through emailCompetent IT skills with Microsoft Office programmes and ability to learn new systemsWhat can we offer you?Monday to Friday 08.00 - 17.00, plus 1 in 5 weekends33 days holiday (including bank holidays) plus optional 5 days unpaid (pro rata for part-time staff)Company Pension SchemeLife AssuranceA rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outletsMillbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application. Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.Care and respect for our colleagues and service usersAccountable and proudReady to learn and growEnhance our service users’ livesSocially responsible, ethical and transparentThis role is working in a regulated activity and may be subject to a DBS disclosure. Read Less
  • Financial Planning & Analysis Analyst  

    - Totton
    The Financial Planning & Analysis Analyst will be a key role to ensure... Read More
    The Financial Planning & Analysis Analyst will be a key role to ensure compliance with our open book accounting and reconciliation requirements with external customers, ensuring adherence to deadlines, managing queries and compliance to internal controls.As FP&A Analyst you will further support the FP&A function in the delivery of timely and accurate outputs as part of the planning cycle to support the strategic goals of the organisation. As part of new contract tenders, the FP&A Analyst will support the Head of FP&A and wider organisation teams in the delivery of sound tender financials in line with contract specifications, commercial terms and operational models. The role will also support the development and implementation of MI reporting and analysis, within a culture of continuous improvement.This is a new role, in a growing business, and brings an opportunity to deliver real value as the company expands its operations across multiple sites.What can we offer you?A salary of £45,000 to £50,000 dependent on experienceWorking Hours: Monday – Friday 08.30-17.00Up to 25 days holiday (excluding bank holidays) plus optional 5 unpaid daysCompany Pension SchemeCompany Sick PayLife AssuranceA rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outletsOur ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.Care and respect for our colleagues and service usersAccountable and proudReady to learn and growEnhance our service users’ livesSocially responsible, ethical and transparentThis role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening.No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community. Read Less

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