Migrant Help have an exciting opportunity to recruit a Team Leader to join our team on a full time, fixed term until 1 December 2025 (with potential to be extended or made permanent) basis. In return, you will receive a competitive salary of £35,753 per annum. Location: Dover, Kent (Hybrid) About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. The Team Leader role: Part of the Eligibility, Advice and Guidance (EAGL) team, the Tier 2 Team Leader is a dynamic and supportive role at Migrant Help. The Helpline plays an integral part in the charities work with the Home Office; providing advice, guidance, and support via the telephone and webchat helpline services. Key responsibilities of our Team Leader: Undertake department specific duties to ensure smooth running of the Helpline, including answering adviser s queries, monitoring relevant inboxes and reacting to changes in service demand, delegating work appropriately and ensuring delivery of service Assist advisers with complex safeguarding cases from our most vulnerable clients who have and are experiencing displacement, exploitation and significant trauma and raising concerns with the relevant authorities Motivate the team to work effectively and to a high standard, monitoring compliance in line with all applicable and regulatory requirements, polices and processes by completing supervision meetings, 1-2-1s, call reviews, team briefings and appraisals Effectively manage change and lead by example Prioritise duties and responsibilities with the agility to manage conflicting tasks Continuously support advisers to reach their full potential, providing timely feedback and effective coaching to improve skills, increase efficiency and identify any gaps in training and development needs. Ensure mandatory training is kept up to date Monitor performance to ensure that target guidelines are achieved, working collaboratively to achieve organisational targets and KPI s using supportive framework when required Absence manage attendance in accordance with our absence management policy The experience and skills you need to become our Team Leader: Substantial experience of coaching, developing and managing others in their work Experience in working with multiple KPI s and motivating others to meet these targets Skilled at working under pressure and meeting deadlines The ability to network with both internal and external stakeholders Exceptional verbal and written communication skills An effective listener and the ability to empathise and show These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 30th June 2025 If you are interested in becoming our new Team Leader, please click 'APPLY' today. We look forward to hearing from you!
Migrant Help have an exciting opportunity to recruit a Quality Officer - Modern Slavery Services to join our team! Location: Homebased
Contract: Permanent
?Salary: £31,770 per annum About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Quality Officer - Modern Slavery Services role: Part of the Quality team, the MDS Quality Officer is an invaluable and exciting role at Migrant Help. You will ensure compliance to contractual and regulatory requirements for the Modern Slavery victim support teams. This includes carrying out regular quality assurance checks to verify procedures are effective and are adhered to at all times. You will be expected to work closely with operational and support services teams to ensure the quality of service provided to our clients, as well as conformance to contract key performance indicators. There is a requirement to drive improvements and implement solutions where a shortfall in compliance or quality is observed. If you have demonstrable experience working with colleagues on all levels ensuring and encouraging best practice, and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Quality Officer - Modern Slavery Services: Carry out internal audits as required, including planning, auditing and report writing. To take responsibility for ensuring timely completion of quality assessments and audits, working with colleagues and partners to develop a strong and efficient audit plan. Work with the MDS (Modern Day Slavery) teams to ensure our clients receive accurate support, advice and guidance, delivered with empathy and kindness. Develop performance monitoring processes across various teams, helping to develop quality scorecards and quality assurance processes. Ensuring the continuous effectiveness of the operational Quality Frameworks and procedures Provide information and reports to the Management Team outlining quality assessment trends, non-conformities, risks and opportunities for improvement. Identify root causes of any non-conformances and create improvement plans to ensure non-conformances are addressed and rectified. Work within the organisation s ISO frameworks to ensure adherence to ISO standards. To collaborate with internal and external stakeholders to ensure audits and assessments are planned and executed correctly. The skills and abilities you need: A good understanding of the current Modern Slavery environment in the UK Experience of quality assurance checks or assessments Experience of creating and understanding reports and spreadsheets, as well as the ability to present findings and trends Ability to build strong working relationships with a variety of colleagues Experience of client outcomes assessments and the subsequent analysis of information. Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must: Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.) Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 2nd July 2025 If you are interested in becoming our new Quality Officer - Modern Slavery Services, please click 'APPLY' today. We look forward to hearing from you!
Migrant Help have an exciting opportunity to recruit a Senior Finance Analyst to join our team on a full time, permanent basis. In return, you will receive a competitive salary of £30,408 per annum. Location: Dover, Kent (Hybrid) About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Ou...
Migrant Help are hosting an exciting and unique opportunity to recruit an Outreach Adviser . You will be joining us on a full time, 12 month fixed term contract, and in return you will receive a competitive salary of £ 28,639 increasing to £32,612 following successful completion of a 6 months probation period. This is a home-based role covering London and surrounding areas. About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. The Outreach Adviser role: The successful candidate will be client focused and an excellent listener, have demonstrable experience working with people in sensitive and emotionally demanding situations and be passionate about protecting our vulnerable clients. The post holder will support our national Asylum Services to support our most vulnerable asylum seekers across the UK through a mixture of telephone and face to face advice. You will primarily provide day to day support for clients and partners in need of Outreach, ensuring that compliance with Home Office standards is met. Key responsibilities of our Outreach Adviser : Assisting clients with applications for Asylum Support and Move on Services Signposting clients to specialised support where required To manage a caseload offering appropriate support in a designated timeframe Keep accurate and up-to-date case records, complete case follow ups within the requisite time scales and undertake any necessary administrative tasks Ensure that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements Provide Advice and Guidance to Asylum Seekers as required Provide signposting and make referrals to other services as appropriate Assist clients, report any issues to accommodation providers and the Home Office to highlight any safeguarding concerns Ensure the Outreach and Move on Manager is kept updated with any trends Occasionally training or meetings are organised outside of normal working hours. The post-holder will be expected to attend whenever reasonably practicable Undertake any other duties which may be assigned from time to time and may include cover for other funded projects. Skills and experience we are looking for in our Outreach Adviser: Excellent interpersonal skills/ability to communicate with diverse groups Experience working in a multi-disciplinary and multi-cultural environment Proven ability to prioritise and work on your own initiative whilst respecting boundaries Ability to work flexibly on own initiative and as part of a team as required Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records What else to expect: An induction and training period, where you will learn about Asylum Processes, meet your new colleagues, develop your knowledge of our different inbound and outbound communications, and learn what makes our Outreach team a ‘Great Place to Work’ The role is a homebased role, however the position will be covering the North East region and travel may sometimes be necessary and therefore flexibility is required This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Clearance (CTC) Benefits: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme. Closing Date: 13 October 2024 The advert may close early depending on applications received If you are interested in becoming our new Outreach Adviser, please click 'APPLY' today. We look forward to hearing from you!
