Fumo Waterloo are hiring an Assistant General
Manager!Competitive Industry pay (based on salary &
Tronc)
Our story
The Distefano family, spanning two generations, started San
Carlo over 30 years ago and seen it grow to twenty-five authentic Italian
restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in
London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with
a growing number overseas – including Kuwait, Bangkok and Qatar and with new
site set to open in Miami.
Colleague Benefits:Free Meals on Duty - Delicious, healthy meals, all free50% Staff Discount - For you and your friends and family, in any of our restaurants around the UKRefer a Friend - Bring your friends and earn up to £1,000 per person Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training appVolunteering Days - Give back with dedicated volunteering days, making a positive impact in your communitySquadra App - Offering you discounts and rewards with thousands of companies worldwide Wagestream - Access to earned pay at any point of the month Legal and Financial Advice - Free legal and financial advice for you and your familyColleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebratedSan Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to MiamiBest in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow
Key
Responsibilities:
Overseeing the day-to-day operations of the restaurant,
deputising for the General Manager when they are not on shiftUndertake all Duty Manager responsibilities where
relevant/needed Ensure your Duty Managers have an up to date Talent
Pipeline for their departments with training needs and succession plansHold monthly reviews with all Department Managers
reporting to you to ensure all KPI’s are being achieved. Report each meeting to
General ManagerManage monthly results from Department manager
KPI’sManage customer satisfaction regularly using the
tools available, ensuring all guest feedback is dealt with in a professional
and efficient manner.Alongside the General Manager, conduct probation's
and appraisals to monitor full team performance and development.Track team turnover monthly and ensure it stays
below the company target.Ensure Recruitment processes are adhered to at all
times including all paperwork and onboarding process for new starters.Create and maintain a safe and comfortable working
environment for all staff to flourish in.Ensure staff records are kept up to date with
training, absences, lateness, holidays etc.Manage the results from all departmental Health
Checks to ensure actions plans are being worked on.
Required Qualifications &
Experience:
Previous experience in a similar roleTeam management experienceExcellent communication skillsMeticulous attention to detail, highly organised
and capable of handling multiple tasksA proactive self-starter who can work independently
with good judgement and minimal direction
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