DescriptionAssist with the provision of a front of house service and presence for the College, acting as a liaison point for staff and students and working as part of the Facilities team to enforce a safe, orderly culture within a caring, disciplined and supportive environment.
This role is 37 hours a week and 52 weeks a year.
Main Responsibilities and Duties:The following is an indication of the type and level of the main priorities expected of this role as directed by your line manager and is not intended to be a comprehensive list of duties or tasks: 1. Work a shift pattern across the college opening hours, supporting college events including door supervision and crowd control, assisting with locking / unlocking of the site, providing a welcoming and friendly front line service to students, staff and visitors whilst maintaining access control, checking and ensuring ID’s are worn at all times by everyone. This will include providing cover for reception/ goods in areas out of hours and during the core hours as required and to the wider facilities team as required, particularly during non-term time.
2. Maintain high visibility and vigilance, carrying out internal and external patrols to deter and detect crime, vandalism and acts of violence against college users and assets, responding to all security related incidents, providing backup and assistance when required to other staff and assisting with College / Campus alarm, fire and emergency procedures and evacuations. This will include undertaking escort duties for cash handlers and other college users as required.
3. Direct, encourage, motivate and support students, including vulnerable students, who may present challenging behaviour, to ensure a responsive, focussed and respectful environment, which has a positive effect on student behaviour, engagement and attendance.
4. Assist all staff to ensure compliance with the student disciplinary process and manage all incidents which occur on College premises, in conjunction with the Duty Managers, Facilities Managers and Head of Facilities; contacting external services for support if deemed a requirement e.g. Police, Ambulance, Fire.
5. Assist with the investigation of incidents, including interviews, personnel or property searches and securing confiscated items, utilising CCTV monitoring, and data capture as directed by management, including reporting any faulty cameras as necessary.
6. Assist with traffic management including the monitoring of parking, access to parking and security of carparks including assisting with maintaining access during adverse weather. 7. Complete regular building checks as instructed including visual inspections of equipment, furnishings, external doors, all access points and CCTV. Reporting any repairs required to maintain the condition of the building, maintaining factual and accurate records of service activity, logging incidents on relevant IT systems and participate in handover meetings with detailed reports. 8. Assist with the training of new employees and support for agency security personnel, including security patrolling and health and safety requirements. In addition all post holders will be required to be trained to act as Fire Marshals and First Aiders.
Application RequirementsTo ensure compliance with safeguarding guidelines, all applicants must complete the application form in full. This includes providing:
A full employment history from the time you left full-time education, with details of any gaps in employment explained.
Information on all relevant education and qualifications.
Please note, incomplete applications will not be considered. Your co-operation helps us maintain the highest standards of safety and care for children and young people.
Benefits
Click here to view MidKent College benefits.
A GOOD local College for Maidstone and Medway
Every year over 6000 students from Medway, Maidstone and beyond choose MidKent College to continue their studies and prepare for their future career.
Our sparkling campuses in Maidstone and Medway boast some of the best vocational training facilities in the country as well as staff and student social zones and more. Our University Centre Maidstone campus provides a valuable higher education and professional training centre for Maidstone, including South East Institute of Technology and the College's Home Energy Centre. Additionally, in September 2024 we proudly opened Medway School of Arts in Chatham's Historic Dockyard.
All of our campuses benefit from ongoing investment programmes so that we can provide fantastic learning environments for our students.
For over 100 years we've been providing high-quality technical training and apprenticeships in a range of subject areas.
In October 2024 Ofsted rated the College as 'Good'.
Commitment to Safeguarding
We are committed to the safeguarding of all our students and staff. This means everyone who works here is required to actively protect them from preventable harm. Our recruitment and selection process includes background checks which will be undertaken on the successful applicant, including an enhanced DBS, and in your application you are required to demonstrate how you meet the Colleges requirements on safeguarding.
The background checks will be carried-out in accordance with the Disclosure and Barring Service (DBS) Code of Practice. The DBS helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. We operate in accordance with the DBS Code of Conduct and Privacy Policy. You can access both of these documents at https://www.midkent.ac.uk/about-us/policy-and-privacy-information
MidKent College is committed to safeguarding and the Prevent Agenda and to promoting the welfare of children and we expect all staff to share this commitment. MKC complies fully with the Disclosure and Barring Service (DBS) Code of Practice regarding the correct handling, storage, retention and disposal of Disclosures and Disclosure information, and undertakes not to discriminate unfairly against any subject of a disclosure on the basis of a conviction or other information revealed.
Since the post for which you are applying may involve unsupervised access to children and vulnerable adults, it will be exempt from the provisions of the Rehabilitation of Offenders Act 1974 and amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children or young people. Candidates who are preliminarily offered a position for such posts will be required to disclose details, cautions (including final warnings or reprimands), or convictions which are not "protected" as defined by the Exceptions Order 1975, 2013 and 2020 or any other matters that may be relevant to their suitability to work for the College including sanctions relating to work with children in any country outside of the UK.
Please note that the College is unable to consider an application further if the candidate declines to complete the Disclosure form.
Commitment to Equal Opportunities
As a proud user of the disability confident scheme the College is committed to equal opportunities and celebrates the diversity of staff and students. As part of our commitment to the scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for a vacancy.
We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.
Important Notice for Applicants: Multi-Factor Authentication (MFA) Requirement
To ensure the security of our college systems and protect personal / sensitive information, all staff are now required to use Multi-Factor Authentication (MFA) should your application be successful. This mandated security measure helps reduce the risk of unauthorised access aligned to our cyber security requirements.
Should your application be successful, MFA can be enabled using the Microsoft Authenticator app on your personal or college mobile device. Alternatively, you may request a YubiKey, a physical security key that plugs into your allocated laptop or desktop.
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