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  • Investment Compliance Specialist - Business Partner.  

    - London
    Our purpose is to give everyone real confidence to put their money to... Read More
    Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.The Role: Investment Compliance Specialist - Business Partner.The Global Controls Monitoring team has responsibility of Aladdin Investment Compliance and conducting monitoring of fund manager and dealing controls to provide business challenge and assurance that these obligations are followed.We are seeking a proactive and experienced Business Partner Lead to oversee end-to end Aladdin Investment Compliance and Monitoring & Assurance across our Asset Management business.This role provides hands-on accountability for the global delivery of Aladdin Investment Compliance Services and continuous monitoring to their Business Unit.Key Work Level Accountabilities: Asset Management Aladdin Investment ComplianceFacilitate end-to-end Onboarding Pillar for all portfolios within Business UnitCompletion of the Guideline Feasibility AssessmentOversee the delivery of Portfolio Coding & Review ServicesValidate Portfolio ReadinessKPI & ReportingProvide periodic reporting and engagement with Business Units on:Service PerformanceControl PerformanceBreaches & TrendsSystem & Data GovernanceReport and engage with Business Units on Rule PerformanceMonitoring & AssuranceOversee the delivery and quality of Monitoring services to the Business Unit Advise and facilitate investigation where complex issues require additional expertise Provide advice and support to Control Coding in relation to complex guideline coding requirements Facilitate the design, approval and implementation of Non-ICMS rules that are operated by GCMT Facilitate the Rule Owner engagement processKey Knowledge, Skills & Experience:Strong experience in financial services risk, sustainability/ESG risk, or stewardship operations.Strong knowledge of asset management across asset types and investment strategies.Technical regulatory and policy expertise aligned to function/region(e.g. UCITS, AIFDM, 40 Act)Aladdin coding expertise and strong understanding of Aladdin capabilities and weaknessesStrong understanding of Security Master, data availability and qualityDetailed knowledge and understanding of product guidelines to support alert investigation and resolutionExpert knowledge of aligned investment process and common issues faced by business unit/regionAbility to interpret technical investment, legal and regulatory language in guideline documents.Excellent level of accuracy and attention to detail.Reporting experience – working skills with excel/PowerPoint/Power BI for an executive audience.Ability to work to strict deadlines - under pressure from varied stakeholders. An open/effective communication style.Excellent planning and organizing skills.Stakeholder ManagementComfortable working across multiple priorities and managing cross-functional relationships.Recruiter: Sarah HawkinsJob Level: Manager ExpertWhat we offer:At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: Read Less
  • Proposition Manager  

    - Edinburgh
    Our purpose is to give everyone real confidence to put their money to... Read More
    Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.The Role: Proposition Manager - 12 month FTCThe role of the Propositions team is to make sure that our propositions remain appropriate for their target market and deliver the promised outcomes throughout the customer journey. As an experienced Propositions Manager, you will support the assessment, escalation, coordination, and resolution of relevant events/breaches under the oversight of the Propositions area.
    Vital across all areas of accountability while be ensuring the customer is central to our thinking. We therefore need a high performing Proposition Manager with knowledge and experience of managing life and pensions propositions.Key responsibilities:To lead the assessment, escalation, coordination, and resolution of events/breaches under the oversight of the Propositions area. The role ensures events/breaches are managed in line with internal governance frameworks and regulatory expectations, providing specialist guidance, ensuring timely reporting, and supporting the organisation in preventing recurrence and reducing regulatory, customer, financial, and reputational impact.Provide timely and definitive guidance on whether an incident constitutes a regulatory breach, using expertise and documented frameworks.Assess impact, seriousness, regulatory significance, and potential customer detriment using risk and control frameworks.Complete relevant event/breach documentation and/or reporting, including impact assessment, regulatory considerations, decisions, stakeholder contributions, and actions.When required, support production of related papers, options analysis. Act as the central coordination point on behalf of Propositions for relevant events with other stakeholders. For outsourcer involved events, ensure any necessary escalations occur swiftly and accurately.Provide guidance to business areas on suitability of remediation options, and challenge where required.Support agreement and delivery of corrective actions ensuring closure of events and prevention of recurrence.Support completion of root cause analysis and review of controls, utilising risk frameworks and control libraries where applicable.Required Skills and ExperienceWide product knowledge i.e. covering pensions, bonds and protection products.Strong understanding of UK financial services regulatory environment (FCA, PRA, HMRC, ICO requirements).Ability to analyse complex operational incidents, interpret regulatory implications, and form sound judgements.Strong stakeholder management and communication skills for senior level engagement.Experience working within structured governance or risk frameworks.Job Level: Manager ExpertRecruiter: Phoebe EwersClosing Date: 20th January 2026What we offer:At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: Read Less
  • Business Analyst  

    Our purpose is to give everyone real confidence to put their money to... Read More
    Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.Business Analyst - PermanentWe are looking for an experienced Business Analyst to take a role in M&G Life to help achieve some of our key strategic objectives. You will lead the viability analysis for small to medium sized projects and support larger and more complex projects delivered by our strategic partners.You will work with the business and our strategic partners to analyse and understand business problems and opportunities based on an understanding of the desired business outcomes and strategic drivers.You will define your approach and plan for your business analysis work including stakeholder engagement and outcomes of analysis activity. This will also include working with the business to gather, analyse, challenge and prioritise business requirements in relation to the business problem.You will provide oversight and assurance of analysis and solution design activity delivered by our strategic partners.Key responsibilities for this role:Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Helps the team to decide the best approach.Analyse current product/services and processes, and identify and implement opportunities to optimise these. Help to evaluate and establish requirements using relevant techniques such as gap analysis.Use quantitative and qualitative data to define outcomes and solutions.Investigate problems and analyse options for new and existing products and services.Provide recommendations to solutions; work with stakeholders to identify objectives, opportunities and potential benefits.Key Skills, Competencies & ExperienceSkills and CompetenciesCollaborate and communicate with sponsors and stakeholders across the organisation using a range of tool and approaches to elicit the best outcomes and level of engagement.Can interrogate and interpret data from a range of sources, for example user research and process performance metrics, and consequently help the team to make data driven decisions.Can create user flows, wireframes and map business processes which represent the current structure and future design of a product or service.Takes an innovative mindset to problem solving. Can identify opportunities and generate ideas for continuous improvement of the delivery model, and generates insight to address unmet user needs.Helps the team set and manage expectations. Identify key stakeholders; manage their needs in harmony with user needs, using evidence to justify their decisions. Should understand how to handle opposing views, and combine them to reach consensus.Comfortable working in Agile, Waterfall and hybrid projects, and understands the advantages and disadvantages of the different methodologies. Understands the importance of adhering to Change Governance standards.ExperienceExperience working in fast paced environments using different methodologiesExperience working in cross functional teamsExperience contributing to, and achieving, good customer outcomesExperience in setting up and facilitating workshops to understand business needs, gather requirements and ensure the business and user needs continue to be met by the proposed solution.Experience of Financial Services products and practices.Experience of working with 3rd party partners and providers desirable but not essentialJob Level: Experienced ColleagueLocation: Flexible in UKClosing Date: 11 January 2026What we offer:At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: Read Less
  • Senior Complaints Handler  

    - Stirling
    Our purpose is to give everyone real confidence to put their money to... Read More
    Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.Senior Complaints Handler - PermanentAn exciting opportunity has arisen for a Senior Complaints Handler to join our Complaint Resolution Team within M&G Life. In this role you will manage, investigate and resolve customer complaints, both written and over the phone. The ability to identify root cause and trends, and being able to work with other areas of the business in preventing future complaints is essential.
    There has never been a more exciting time to join Complaint Resolution, where the right candidate will thrive in a climate of fast-paced business and regulatory change. A natural problem solver and customer-centric by nature, you should also have knowledge of the following:

    Key Responsibilities:

    • Deliver exceptional Customer Service
    • Provide a prompt and professional response at all times while bringing the complaint to a close within the agreed timescales
    • Manage your own workload effectively
    • Work as part of a team to achieve shared goals
    • Identify root causes, trends and issues that arise by process, product or complaint type and work with the wider business to influence reduction in complaint volumes
    • Recognise opportunities for process improvement

    You will have:

    • Customer Service and complaint handling experience within a Financial Services environment
    • Excellent communication skills – verbal and written
    • Investigative and analytical skills
    • Knowledge of Quality Assurance process and techniques
    • An empathetic nature with the desire to reach the fairest outcome for the Customer
    Desirable not essential:
    • Knowledge of Prudential or similar Retirement Account productsJob Level: Experienced ColleagueLocation: Kildean, StirlingClosing Date: 11 January 2026What we offer:At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: Read Less
  • Proposition Manager  

    - London
    Our purpose is to give everyone real confidence to put their money to... Read More
    Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.The Role: Proposition Manager - 12 month FTCThe role of the Propositions team is to make sure that our propositions remain appropriate for their target market and deliver the promised outcomes throughout the customer journey. As an experienced Propositions Manager, you will support the assessment, escalation, coordination, and resolution of relevant events/breaches under the oversight of the Propositions area.
    Vital across all areas of accountability while be ensuring the customer is central to our thinking. We therefore need a high performing Proposition Manager with knowledge and experience of managing life and pensions propositions.Key responsibilities:To lead the assessment, escalation, coordination, and resolution of events/breaches under the oversight of the Propositions area. The role ensures events/breaches are managed in line with internal governance frameworks and regulatory expectations, providing specialist guidance, ensuring timely reporting, and supporting the organisation in preventing recurrence and reducing regulatory, customer, financial, and reputational impact.Provide timely and definitive guidance on whether an incident constitutes a regulatory breach, using expertise and documented frameworks.Assess impact, seriousness, regulatory significance, and potential customer detriment using risk and control frameworks.Complete relevant event/breach documentation and/or reporting, including impact assessment, regulatory considerations, decisions, stakeholder contributions, and actions.When required, support production of related papers, options analysis. Act as the central coordination point on behalf of Propositions for relevant events with other stakeholders. For outsourcer involved events, ensure any necessary escalations occur swiftly and accurately.Provide guidance to business areas on suitability of remediation options, and challenge where required.Support agreement and delivery of corrective actions ensuring closure of events and prevention of recurrence.Support completion of root cause analysis and review of controls, utilising risk frameworks and control libraries where applicable.Required Skills and ExperienceWide product knowledge i.e. covering pensions, bonds and protection products.Strong understanding of UK financial services regulatory environment (FCA, PRA, HMRC, ICO requirements).Ability to analyse complex operational incidents, interpret regulatory implications, and form sound judgements.Strong stakeholder management and communication skills for senior level engagement.Experience working within structured governance or risk frameworks.Job Level: Manager ExpertRecruiter: Phoebe EwersClosing Date: 20th January 2026What we offer:At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: Read Less
  • Investment Accounting Oversight Specialist  

    - Edinburgh
    Our purpose is to give everyone real confidence to put their money to... Read More
    Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.The Role: The Investment Accounting Oversight Specialist will play a key role in a centralised function for Investment Accounting across the various M&G fund ranges, including Life Funds . This team is responsible for the integrity and accuracy of ledger data, providing analytical and regulatory reporting, technical guidance and supporting business change. Linking with other oversight teams to ensure there is consistent and risk based approach across all funds. This will be part of the Investment Accounting Oversight Team and will work closely with many functions within M&G and third party administrators.This is a 12 month Fixed Term Contract.Key Responsibilities for this role: As an Oversight Specialist, you will require to partner with Third party administrators and Key stakeholders across M&G. The role holder requires excellent people management and influencing skills, wide ranging knowledge of Investment Accounting processes and regulatory requirements.You will have a background in Financial Services having an understanding of Investment Accounting and experience of influencing at a variety of levels.You will be part of an onboarding project with a new supplier and will require to be part of the oversight design and implementation of the new model.Working on the onboarding of a new supplier and being part of the design and implementation.Act as a point of contact for all data matters relating to third party accounting records.To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G’s operational risk.Works within established frameworks and procedures, with the freedom to interpret them to solve a range of problemsMeet the required standard for the governance framework for oversight of third party suppliers ensuring they deliver in accordance with defined service level agreements and evolving with our businessAnalysis of emerging trends and issuesFurther develop the oversight framework and continual process improvementEnsure that all controls and procedures are documented up to date.Key Knowledge Skills and Experience:Technical experience of the pricing and workings of Investment Funds and alternative assetsExperience of different assets types and valuation methodologiesPrevious experience within an accounting oversight function within Financial ServicesExperience in setting up new processes and proceduresBe able to deliver results in a fast paced environmentStrong analytical skillsWillingness to learn through practical applicationAccountant by qualification or experienceLocation: Edinburgh or LondonJob Level: Experienced ColleagueRecruiter: Sarah HawkinsWhat we offer:At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: Read Less
  • Senior Business Analyst - Client & Distribution  

    - London
    Our purpose is to give everyone real confidence to put their money to... Read More
    Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.The Role:The purpose of this role is to support and lead components of the project team in the role of a senior business analyst.The Senior Business Analyst will be responsible for the successful delivery of key analytical deliverables such as the analysis needed for a business case, the business and technical requirements specifications, change management and the testing alignment needed to deliver on the relevant project / workstream objectives of the Client and Distribution Portfolio.The Senior Business Analyst will need to take both a people and technical leadership role on the project, supporting the project manager in delivery and senior stakeholder engagement. Further, being considered an expert in analysis tools and techniques as well as mentoring team members in the delivery of high quality business analysis outcomes.Key responsibilities for this role: Provide leadership to the BAs on the programme, assisting with work allocation, quality assurance and being the first point of call for escalations regarding the analysis work components.Support the development of a business case and associated operating model for a project/programme or portfolio.Support the Project/Programme Manager in defining the benefits definition and associated realisation management.Produce requirements (including epics and user stories), perform interviews, analysis documents, run workshops (at a strategic level that includes complex business problems) define or record business process, prototyping scenarios, data analysis, task and workflow analysis.Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose highlevel information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.Proactively communicate and collaborate with external and internal parties to analyse information needs, functional requirements, existing capabilities and feasibility, with the objective of delivering a clear implementation framework. Be a self-starter who can work independently and with users to define concepts and under direction of the project /programme manager.Drive and challenge project team members on their assumptions of how they will successfully execute their plans.Collaborate with implementation teams and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.Ensure that technology build is completed to specifications, and drives testing of system elements of the operating model.Compile key external facing documents such as Service Level Agreements and work with the external managers to manage and review 3rd party analysis deliverables, focusing on quality and relevance to the project.Work with the product business teams to lead operational readiness.Ensure that there is a plan and that business is ready to adopt the new solution.Ensure the overall solution is valid and is in accordance to the agreed objectives and expectations set by the project and programme.Align the test planning with the test and project manager. Take responsibility for training documentation preparation.Key skills, competencies & experience: Skills and Competencies;Ability to engage both business and technology stakeholders, to C-suite and executive level.Experience in constructing and delivering Target Operating ModelsAbility to read, interpret and understand data setsUnderstand the fundamentals of AI and ML including Prompt EngineeringAbility to drive the strategic business and technical requirements definition across large projects and programmes.Strong facilitation skills to elicit information from key stakeholders internally and externally.Ability to tailor and present complex data to different stakeholders.Confident and effective communicator (both written and verbal) across all levels of the organisation.Passionate about developing a work environment that embraces and values diversity.Well-developed understanding and practical application of business feasibility assessments.Deep understanding of business analysis tools, techniques and standards to drive the highest quality user documentation, impact assessments and cost benefits analysis.Advanced process mapping and design skills, including facilitation of process improvement.Ability to expertly apply multiple approaches and techniques, in order to lead data analysis.Creative thinking to contribute to the overall solution design.Proven and demonstrable analytical and problem-solving skills essential, with the ability to think laterally and generate creative solutions.Ability to identify benefits and support their realisation.Ability to align business solution outcomes to overall corporate strategy requirements.Excellent MS Office skills, particularly with MS Excel and Visio.Advanced knowledge of Agile and associated ceremonies.Excellent organisational and prioritisation skills with a keen attention to detail and ability to manage multiple deliverables, with complexity.Ability to support the test strategy to ensure alignment to project and programme outcomes.Support the system training and change management strategy.Strong risk mindset to support the project manager in risk identification and mitigation proposals.Experience; Highly experienced BA with a proven track record in successful deliveryProactive and delivery focused with excellent communication skills.Transformation and project delivery experienceExperience in Client and Distribution project workRecruiter: Sarah HawkinsWork Level: Manager/ExpertLocation: LondonWhat we offer:At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: Read Less
  • Technical Release Manager  

    - Stirling
    Our purpose is to give everyone real confidence to put their money to... Read More
    Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.We are on a journey to reinvent how people think about their financial future. Making conversations around retirement easier and more relevant, offering diversified products, rethinking and improving the end-to-end experience for our customers and using technology to effectively engage with them in real time and help them make better decisions about their finances. The journey has started already, are you ready to join us? We need the best digital minds onboard in order to achieve our goal. We promote a supportive, diversified, international environment with an engineering culture we're proud of. We encourage personal growth and invest in open-minded engineers keen on learning, who continuously try to make things better.
     You should apply if you have:At least 5 years’ experience in Release Management owning all types of change through to implementation.Experience working in fast paced agile environments.Detailed, logical and diligent approach to delivery of releasesConfident, collaborative and persuasive approach with stakeholders ensuring stakeholders are compliant to the Release and governance process.Experience contributing to, and achieving, continuous improvement goalsTake personal accountability, collaborate with colleagues, make effective decisions and help others operate at their best.Operate in a fair, trustworthy, and genuine way with my colleagues and customersAccountabilities & Responsibilities:To be aligned with Life Technology to shape and manage the pipeline of technology changes, i.e. releases, within that portfolio.Coordinate and deliver regular, high quality releases into Production following the Agile development process, ensuring releases comply our governance and best practices.To engage proactively with portfolios from a release management perspective at all stages of their lifecycle.To be fully engaged with the portfolio leads, product owners, project managers, development teams and business and their representatives in order to encourage earlier and continuous release planning.To organise and co-ordinate the implementation of releases including overseeing a virtual team across multiple departments.Run and own release retrospectives to drive continuous improvement to increase efficiency and effectiveness of release delivery as M&G growsWhere necessary perform detailed implementation planning taking into account: risks; internal and external dependencies; resources; adherence to controls.Be available to work out of office hours as required owning implementation plans.Administration / Development of the logistic suite based on the Atlassian toolset (Jira, Confluence, etc)Help develop and drive transformation of the Release Function as we continue to scale and deliver change more safely and more often.Knowledge & Skills:Strong experience in Release Management owning all types of change through to implementation.Experience working in fast paced agile environments and have understanding of agile/scrum project planning, execution and risk managementDetailed, logical and diligent approach to delivery of releasesConfident, collaborative and persuasive approach with stakeholders ensuring stakeholders are compliant to the Release and governance process.Release Management Tools:JIRA Release type for all implementation tasks and deployment steps.Confluence for all documentation and process.Experience with release processes including automated CI/CD DevOps pipelines to get code through test environments and to productionAbility to navigate through multiple stakeholders to achieve common objectives.Experience contributing to, and achieving, continuous improvement goalsExperience:10+ years of industry experience with at least 5 years in release management.What we offer:At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: Read Less
  • Partner Service Performance Manager  

    - Stirling
    Our purpose is to give everyone real confidence to put their money to... Read More
    Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.Partner Service Performance ManagerM&G Life in its current form was created in October 2024 with the merger of what was formerly the closed book operation and the M&G Wealth Business (open book). M&G Life now covers over 5 million customers with more than £300 Bn invested across all of its products and wrappers, and has an ambitious growth plan for 2025 and beyond. M&G Life operations work with a number of partners including Equiniti, Diligenta, Waystone, Paragon, Willis Towers Watson, as well as M&G Global Services supporting our in-house operation. M&G Life also has international presence with teams in Ireland and Poland, using a mix of insourcing and outsourcing service operations to sell to domestic and international markets.In this role, the roleholder will be responsible for leading the oversight of service delivery for at least two key partners. By adopting a best-in-class approach to collaboration, the roleholder will ensure that our partnerships are effective in delivering optimal outcomes for our customers. The roleholder will ensure that comprehensive and well-documented service level agreements (SLAs) are in place, working in close coordination with the Risk and Commercial teams. This collaboration will not only ensure that M&G Life meets its regulatory requirements under SYSC8 but also strives to deliver a level of service that aligns with our institutional purpose: "to give everyone real confidence to put their money to work."The roleholder's responsibilities will extend across all functional domains, including Voice, Complaints, Back Office speed and quality, and auxiliary supporting areas. By leveraging subject matter experts from across Customer Services as needed, the roleholder will maintain a consistently high standard of customer outcomes across these third-party partners. Additionally, the roleholder will play a crucial role in supporting M&G Life's growth ambitions with the onboarding of new partners and new schemes under current books of work. This role is pivotal in ensuring that M&G Life not only meets but exceeds customer expectations through effective service oversight, strategic collaboration, and a relentless focus on quality and complianceMain Responsibilities:Lead the oversight of service delivery for at least two key partners such as Equiniti, Paragon, Willis Towers Watson, and WaystoneEnsure comprehensive and well-documented service level agreements (SLAs) are in placeSupport the contracted drumbeat of SLA improvement reviews, with an eye to continuously improving service for our customers and advisersCollaborate with Risk and Commercial teams to meet regulatory requirements under SYSC8 and deliver aspirational service levelsWork across functional domains such as Voice, Complaints, Back Office speed and quality, and auxiliary supporting areasLeverage subject matter experts from Customer Services to maintain high standards of customer outcomesSupport M&G Life's growth ambitions through effective service oversightEnsure compliance with FCA regulations and other relevant regulatory requirementsMonitor and manage service performance metrics and KPIsIdentify and mitigate risks associated with service operationsFoster a culture of continuous improvement and innovationProvide regular reports and updates to senior management on service performanceEnsure operational readiness for new products and servicesEngage with change and transformation teams to ensure planned changes are executed effectivelyKey Knowledge, Skills & ExperienceMust have strong leadership experience and excellent stakeholder management and collaboration skillsMust have experience in service oversight and managing third-party partnerships in a customer service operationMust have ability to work across multiple functional domains, with strong analytical and problem-solving skillsMust have excellent communication and relationship-building skillsMust have proficiency in performance metrics and KPI monitoringShould have an understanding of regulatory requirements, including SYSC8 and FCA regulationsShould have familiarity with resource planning, forecasting, and cost controlShould have an ability to foster a culture of continuous improvement and innovationShould have strong understanding of risk management and complianceWork Level: Experienced ColleagueRecruiter: Sarah MathersLocation: Stirling or UK Home-basedClosing Date: 19th January 2026What we offer:At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: Read Less
  • Technical Project Manager  

    - Reading
    Our purpose is to give everyone real confidence to put their money to... Read More
    Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
    We are seeking a highly experienced and technically astute Technical Programme Manager to lead the delivery of large-scale technical change programmes and drive strategic initiatives. Working closely with the Head of Technology, this role is pivotal in translating business strategy into executable technology programmes that deliver measurable value across the organisation.
    The successful candidate will be a hands-on leader with a proven track record in managing complex, cross-functional delivery programmes, ideally within regulated environments. They will be responsible for ensuring alignment between technology delivery and strategic business goals, while fostering a culture of excellence and continuous improvement.
    Key ResponsibilitiesLead the end-to-end delivery of large technical programmes, ensuring alignment with strategic objectives, timelines, budgets, and quality standards.Partner with the Head of Technology and senior stakeholders to shape and deliver the technology roadmap.Manage cross-functional teams including software engineers, architects, analysts, and third-party vendors.Establish and maintain robust programme governance, reporting, and stakeholder communication frameworks.Proactively identify and manage risks, dependencies, and issues across multiple workstreams.Ensure adherence to delivery frameworks including Agile, Prince2, and ITIL.Oversee transition to operational teams, ensuring effective handover, documentation, and training.Champion continuous improvement in delivery practices, tooling, and team performance.Required Qualifications & ExperienceMinimum 5 years’ experience in technical programme or project management, ideally within financial services or other regulated sectors.Demonstrable experience delivering enterprise-scale applications and infrastructure programmes using Agile and Waterfall methodologies.Strong understanding of SDLC, DevOps, and cloud platforms (Azure preferred).Experience managing third-party suppliers and offshore delivery teams.Familiarity with ITIL and service delivery frameworks.Relevant certifications (e.g. PMP, Prince2, Agile Scrum Master/Product Owner).Desirable AttributesStrategic thinker with the ability to translate vision into actionable delivery plans.Exceptional communication, leadership, and stakeholder engagement skills.Comfortable operating in a dynamic, fast-paced environment.Skilled at influencing and driving change across technical and business domains.Passionate about innovation and enabling new business models through technology.

    Recruiter : Martyn Jack
     What we offer:At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: Read Less

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