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  • Business Risk Partner - Public Fixed Income  

    MG
    - London
    Apply Now
    Our purpose is to give everyone real confidence to put their money to... Read More
    Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.The Role:Business Risk & Control Specialist's support the First Line Business Areas with non-financial risk management and risk reporting in line with the relevant Policies, Frameworks and Standards. They act as first point of contact for the Business (Public Fixed Income), Risk, Compliance and Audit teams in relation to risk and control matters for their respective Business Area or the Business Unit. This role will be working within the 1st Line risk team for Public Markets.Key Responsibilities:Support Identification and management of risks and mitigating actions/controls with the RCSA Owner (typically Head of the Business Area or Business Unit). On-going maintenance of RCSAs, associated Risk Appetite and reporting to committees/management forum.Organize and oversee Key Control Assessments (“KCAs”) testing in support of RCSAs through maintenance of Risk & Control Matrices; and liaise with other assurance reviews (e.g. led by Audit).Support Identification and management of conflicts of interest and mitigating actions/controls with the Conflict Owner. Maintain the relevant Conflicts of Interest Register in MetricStream and support deep dive activity on key areas of conflict/controls.Support and monitor risk and control environment, e.g. MI across risk types, KRIs, RAS and STIP metric monitoring.Identify and manage emerging risks proactively for their relevant Business Area, e.g. via trend analysis, Project/Change impact analysis, etc.Perform or support with thematic reviews/Deep dives as required. Manage incident management across the Public Markets. This person will be responsible for convene incident management meetings (of key stakeholders) to mitigate and close out open incidents. The individual will be responsible to identify the root cause of events and agree with relevant stakeholders all appropriate actions and deadlines to prevent any reoccurrence of such incidents again.Support the Business with the identification of business self-identified issues and actions. Record and manage issues and actions on MetricStream/Internal Risk systems.Monitor, track and support the Business with timely closure of issues and actions.Support Head Business Risk Partners and heads of Businesses to prepare papers/MI for Key Management Meetings and Committees.Support the First Line with the maintenance and roll out of their risk and control framework. Provide relevant subject matter expertise to the First Line when requiredLead and/or provide risk management support, advice and guidance for risk remediation activity, training needs and implementation/embedding of Second Line Risk Frameworks.Key Experience, Knowledge & Skills required:Desired candidate must have significant experience in Financial Services/Asset management, ideally within first/second line risk and control roles;Essential:Excellent level of accuracy and attention to detail.Reporting experience – working skills with excel/PowerPoint/Power BI for an executive audience.Ability to work to strict deadlines - under pressure from varied stakeholders. Forward thinking and driven.An open/effective communication style.Excellent planning and organizing skills.Stakeholder ManagementDesirable but not essential:Relevant qualification or experience in Asset Management and Public Markets mainly Public Fixed Income. Operational Risk Systems such as MetricStreamAsset Management Operational knowledgeRecruiter: Hannah CurtisWork Level: Experienced ColleagueWhat we offer:At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: Read Less
    Apply Now

  • Shareholder Reporting SME  

    MG
    - London
    Apply Now
    Our purpose is to give everyone real confidence to put their money to... Read More
    Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.The Role (Shareholder Reporting SME):To provide a high-quality service for M&G plc as part of the Position Reporting function, that sits within the Regulatory Reporting team.The focus of the role will be to act as an authoriser of the Shareholder Reporting Team’s BAU tasks, to act as an SME/point of contact for the team and to provide support to the Manager in leading the team and helping with the development of the more junior analysts. Within the role, the Shareholder Reporting SME will also be required to take ownership of governance forums, the gathering of MI stats and meetings with external stakeholders. The applicant will also be required to carry out analysis and impact on any regulation change, look at process/system enhancements and provide project support where required.The Shareholder Reporting SME will work closely with the other team members to ensure the impact of business and Regulatory change is managed effectively and internal controls and processes are adjusted accordingly. Applicants should have strong analytical skills and a good understanding of global Shareholder Reporting Regulations. Flexibility, good communication and a strong desire to develop knowledge and skills are also vital for this role. Proven experience of Shareholder Reporting (Threshold/Disclosure of Interest Reporting) is essential for this role. Key Accountabilities/Responsibilities:  Ensure compliance with major shareholding regulation globally, including completion and submission of long disclosure notifications.Daily monitoring of global Takeover panels, and subsequent submission of disclosures within regulated deadlines.Continually monitor and improve, where necessary, the processes, controls and procedures associated with the function.Liaise effectively with key internal and external stakeholders to collect and verify data, ensuring accurate and timely information is available to meet our Regulatory obligations.Understanding system data lineage and ensuring data used is appropriately governed and documented.Understanding Data Risk and the impact on the organisation.Running regular quality controls to ensure the completeness, and accuracy of data.Ownership of Governance processes and Operating group meetings.Managing and maintaining good relationships with external stakeholders.Support junior members of staff with development and training.Key Job & Personal Skills:Excellent analytical skills, attention to detail and problem solving.Good technical acumen and interpersonal skills.Good communication skills, both written and verbal, and able to liaise effectively with personnel at all levels.Proactivity, enthusiasm and a desire to learn in order to make a real difference.Effective time management, ability to prioritise and organisational skills to ensure deadlines are met.A willingness to be flexible.Works well both individually and within a team.Ability to follow tasks and projects through until completion/full delivery.A drive to complete tasks to a high standard.Quick learner.Key Knowledge & Experience:Strong experience in a similar roleStrong practical experience of working with large volumes of data is required.A high level of literacy and numeracy, with an extensive knowledge of standard applications such as Excel, Word, PowerPoint is required.Knowledge of other applications supporting data analysis, such as Power BI, would be an advantage.Knowledge of Investment Management activities would be an advantage.Knowledge of the M&G Group structure or an equivalent Group structure would be an advantage.Experience in interpreting regulations and changes to regulation would be an advantage.Experience of liaising with lawyers or legal counsel would be an advantage.Recruiter: Sarah HawkinsLocation: LondonWhat we offer:At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: Read Less
    Apply Now

  • Associate Financials Analyst  

    MG
    - London
    Apply Now
    Our purpose is to give everyone real confidence to put their money to... Read More
    Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.The Role:The Associate Financials Research Analyst will join the Financials Credit Research Team—a group of seven professionals covering fixed income and hybrid debt issued by banks, insurers, and other financial institutions globally.This role is designed to provide high-quality analytical and operational support to senior analysts, with a strong emphasis on leveraging technology and data to enhance research efficiency and insight. The successful candidate will also have the opportunity to develop fundamental credit analysis skills, with the medium-term goal of assuming coverage responsibility for a defined set of credits.Key Responsibilities:Learn to analyse financial institutions and bond documents, both from fundamental and relative value perspectives. Over time, take responsibility for covering a defined set of credits in the Financials sector.Assist in the collection, cleaning, and analysis of financial and market data to support investment decisions. Develop and maintain analysis and monitoring tools, and support senior analysts by preparing data-driven insights and assisting with credit monitoring and evaluation.Administer research management systems (RMS) and data to ensure accuracy of team data and reporting. Use programming and business analytics to streamline workflows and improve team productivity.Collaborate with other teams (e.g., portfolio management, risk, operations) to ensure smooth information flow and process alignment.Help prepare materials for investment meetings, including summaries of issuer developments and thematic research.Key Skills, Experience & Knowledge:Strong analytical mindset and mathematical skills, with the ability to think and solve problems algorithmically.Experience within financial servicesPC skills – strong Excel/Word/PowerPoint proficiencyKnowledge of accounting and financial reporting (academic or work experience)A proactive approach to analysing complex financial data and using technology to deliver solutions and drive efficiencyStrong organization skills and a high level of accuracy and attention to detailAbility to manage own workload, prioritise tasks without direct supervision, and communicate effectively to team membersMotivation and initiative to learn financials credit analysis, investment analysis, and about fixed income markets in general.Technical skills: intermediate knowledge of at least one programming language (e.g., VBA, Python, Java, C#, SQL etc.) to support data analysis, automation and tool development.A collaborative nature with a willingness to support team-wide initiatives and contribute to a positive working environment.Degree level or equivalent in relevant subjectCandidate should be seeking or willing to attain additional qualifications (e.g., CFA, ACA, IMC)Programming and/or data-management skills: as noted above (any programming language or analysis tool)Recruiter: Hannah CurtisWork Level: ColleagueWhat we offer:At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: Read Less
    Apply Now

  • Project Data Analyst  

    MG
    - Stirling
    Apply Now
    Our purpose is to give everyone real confidence to put their money to... Read More
    Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.The role:Key Responsibilities1. Resource Management & Capacity PlanningCollect and maintain data on resource demand, allocation, and capacity across projects and portfolios.Support integration of data from ServiceNow, Workday, and other relevant systems to provide a holistic view of resource utilisation.Assist in identifying supply gaps, unallocated resources, and third-party resource challenges.Prepare regular reports and dashboards to inform strategic sequencing and capacity planning decisions.Collaborate with Finance and Technology to ensure resource data integrity and support the development of optimal resource mixes.2. OKR Tracking & ReportingPartner with the Senior Data Analyst and PMO to track progress against strategic and operational OKRs.Maintain and update dashboards that visualize OKR progress, blockers, and achievements.Support structured reporting cycles and stakeholder engagement to ensure transparency and accountability in OKR delivery.Provide actionable insights to help teams overcome blockers and achieve OKR targets.3. Data Quality & EnablementEnsure accuracy, consistency, and accessibility of resource and OKR data across systems and stakeholders.Support documentation of data processes and models related to resource and OKR tracking.Assist in the adoption of automation and AI tools to streamline data capture and reporting.Skills and ExperienceExperience in data analysis, preferably in project, resource, or change management environments.Proficiency in Excel, Power BI, and familiarity with ServiceNow, Workday, and JIRA/Confluence.Understanding of resource planning principles and OKR frameworks.Strong attention to detail and commitment to data quality.Effective communication and stakeholder engagement skills.Behaviours and ValuesDemonstrates M&G behaviours: Tell it like it is, Own it now, Move it forward together with care and integrity.Collaborative, proactive, and detail-oriented.Committed to supporting insight-driven decision-making and continuous improvement.Recruiter: Sarah HawkinsJob Level: Experienced ColleagueWhat we offer:At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: Read Less
    Apply Now

  • Senior Operational Change Manager – Life Time Annuity  

    MG
    Apply Now
    Our purpose is to give everyone real confidence to put their money to... Read More
    Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.The Role: Senior Operational Change Manager - Life Time AnnuityWe are seeking a strategic and experienced Senior Operational Change Manager to lead operational readiness for the launch of a new Life Time Annuity product within our Life business. This pivotal role will shape how Operations supports product delivery, ensuring alignment with business strategy, sales ambitions, and the broader Target Operating Model (TOM).
    You will be a confident communicator, capable of influencing senior stakeholders and translating complex change into clear, actionable operational plans that deliver seamless service outcomes. Your remit will span all operational domains—Voice, Complaints, Back Office performance, and supporting functions—leveraging subject matter experts across Customer Services to ensure consistently high standards.
    This role is critical to supporting M&G Life’s growth ambitions and may involve onboarding new partners. Your leadership will ensure that our operating model not only meets but exceeds customer expectations for the new Life Time Annuity product.Role PurposeTo lead and assure operational readiness for the launch and ongoing evolution of the Life Time Annuity product. You will shape the operational model, establish a model office, and ensure seamless integration with business strategy. Acting as a key conduit between Operations, Product, Sales, and Proposition Architecture, you will ensure alignment with the wider TOM.Key AccountabilitiesOperational Readiness Leadership: Drive end-to-end readiness for the Life Time Annuity launch, ensuring all operational functions are prepared and resourced.SLT Engagement & Communication: Provide regular, transparent updates to the Operations and Life Time Annuity project Senior Leadership Team, with a focus on high-impact, critical-path activities.Operating Model Design: Support definition and documentation of the operational design blueprint for new products, aligning with existing capabilities and identifying areas for uplift or transformation.Impact Assessment & Change Planning: Lead operational impact assessments, identifying risks, dependencies, and mitigation strategies across the service landscape.Sales Strategy & Time-to-Market Alignment: Interpret Sales and TTM plans to assess operational implications, ensuring readiness to support commercial goals.TOM Integration: Collaborate with Proposition Architecture to translate the broader TOM into actionable operational plans, keeping the Ops SLT fully briefed and aligned.Stakeholder Collaboration: Build strong relationships with Product Owners and Senior Product Owners to embed operational considerations early in the product lifecycle.Management of two Business Readiness and Change Analysts to support product launch operational readiness. Skills & Experience RequiredOperational knowledge and experience of Annuity products (preferred).Proven experience in operational change management within financial services, ideally in pensions or life insurance.Strong understanding of operational functions including customer servicing, complaints, voice, quality, bereavements, and systems support.Demonstrated ability to lead cross-functional readiness programmes and influence senior stakeholders.Experience designing and implementing operating models for new products or services.Excellent communication and stakeholder management skills, with the ability to translate complex change into clear operational impacts.Familiarity with regulatory and compliance considerations in pensions and investment products.Comfortable working in a matrixed environment with multiple delivery partners and stakeholders.
    Job Level: Manager/ExpertClosing Date: 19 November 2025What we offer:At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: Read Less
    Apply Now

  • Feature Owner and Planning Manager  

    MG
    - Edinburgh
    Apply Now
    Our purpose is to give everyone real confidence to put their money to... Read More
    Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.The Role: Feature Owner and Planning ManagerThe Feature Planning Lead is pivotal in driving digital initiatives forward by expertly managing the experience backlog and ensuring the successful delivery of features. This position works in close collaboration with feature teams to oversee and maintain the backlog and partners with the website management team to coordinate the deployment of completed work. Reporting directly to the Senior Digital Experience Manager, the Feature Planning Lead acts as the essential bridge between business needs and technical delivery, ensuring that features are clearly defined, effectively prioritised, and consistently delivered to meet both user and business objectives. What We’re Looking For:We seek a collaborative team player who thrives in a fast-paced environment and is passionate about digital engagement and continuous improvement. The ideal candidate will demonstrate adaptability, a commitment to delivering exceptional digital experiences, and a drive to foster ongoing development and innovation in all aspects of feature planning and delivery. Key Responsibilities:Backlog and Requirement Management Manage and continually refine the product backlog, ensuring that all tasks, user stories, and requirements are clearly documented and kept up to date. Collaborate closely with feature teams to plan and deliver backlog items, ensuring that delivery is closely aligned with business priorities and customer needs. Define and gather user requirements, establishing explicit acceptance criteria for new features and functionalities. Translate business requirements into actionable user stories and acceptance criteria, maintaining a backlog that is transparent and aligned with the overarching roadmap priorities. Planning and Delivery Own and manage the end-to-end planning process for digital features, ensuring all work aligns with business priorities and fits within capacity constraints. Build and maintain a comprehensive feature roadmap, mapping out delivery timelines and interdependencies across multiple teams. Coordinate the smooth transition of work from the Feature team into the Execution channel teams, ensuring timely and efficient delivery. Support the smooth execution of digital projects through ongoing collaboration with both feature teams and execution channel teams. Collaboration and Stakeholder Engagement Liaise with the website management team and the wider Execution channels team to coordinate the rollout and implementation of delivered features. Liaise with the wider Digital Experience and Digital Design teams to ensure a deep understanding of user needs, which is reflected in feature planning and prioritisation. Act as the primary liaison between business stakeholders and delivery teams, ensuring clear communication of objectives, progress, and potential risks. Gather feedback, clarify requirements, and champion the continuous improvement of digital experiences. Manage expectations and deliver regular updates to senior stakeholders. Delivery Support Participate in agile ceremonies, ensuring that the backlog is always ready for sprint planning and that features are delivered to specification and on schedule. Assist with release planning, business acceptance testing (BAT), and the tracking of Key Performance Indicators (KPIs) to support successful delivery. Key Skills and Experience required:Proven experience in feature management, business analysis, or similar roles within digital or web-based environments. Strong organisational skills and meticulous attention to detail, with the capacity to manage multiple priorities simultaneously. Excellent communication skills, enabling effective collaboration with cross-functional teams and stakeholders. Solid understanding of agile delivery frameworks, with experience in Scrum teams and agile methodologies. Proficiency in backlog and roadmap management tools such as Jira (or similar). Demonstrated ability to write high-quality user stories and acceptance criteria. Strong stakeholder management skills and the ability to translate business requirements into technical specifications. Experience working with content management systems and leading technology platforms such as AEM. Work Level: Experienced ColleagueReports to: Senior Digital Experience ManagerRecruiter: Phoebe EwersClosing Date: 20th November 2025What we offer:At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: Read Less
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  • Business Risk Partner - Sustainability  

    MG
    - London
    Apply Now
    Our purpose is to give everyone real confidence to put their money to... Read More
    Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.The Role We are seeking a proactive and experienced Sustainability Risk Lead to oversee end-to-end sustainability risk management across our Asset Management business.This role provides hands-on 1st Line Risk support to the Sustainability & Stewardship team, ensuring effective integration of ESG considerations into operational and strategic activities. Acting as a horizontal risk specialist, you’ll collaborate with functional business areas and risk leads to embed sustainability risk practices, support stewardship initiatives, and enhance firm-wide ESG risk oversight within the 1st Line of Defence.Key Responsibilities1. Asset Management Sustainability Risk (Firm-wide)Act as the central point of contact within the 1st Line for firm-wide sustainability-related risks across investment, product, and operational areas to ensure the processes and controls are designed to reflect sustainability related horizontal riskSupport the ownership and embedding of sustainability risk across the end to end value chain in Asset ManagementCoordinate ESG risk input into new product approvals, governance forums, and regulatory change assessments.Assist in mapping ESG risks across the value chain (e.g., data providers, investment processes, disclosures)Prepare papers/MI for Key Management Meetings and Committees.Identify and manage emerging risks with regards to sustainability, proactively for their relevant Business Area, e.g. via trend analysis, Project/Change impact analysis, etc.Perform or support with thematic reviews/Deep dives as required. Support the Business with the identification of business self-identified issues and actions. Record and manage issues and actions on MetricStream/Internal Risk systems for AM wide sustainability risks including those within S&S.Monitor, track and support the Business with timely closure of issues and actions.Prepare papers/MI for Key Management Meetings and Committees.Support the First Line with the maintenance and roll out of their risk and control framework, including liaison with Group CSO office. Provide relevant subject matter expertise to the First Line when required on sustainability riskLead and/or provide risk management support, advice and guidance for risk remediation activity, training needs and implementation/embedding of Second Line Risk Frameworks, specifically with regards to sustainability requirements.2. Sustainability & Stewardship Risk Support (Team-Specific)Partner with the Sustainability & Stewardship team to embed robust risk and control processes in day-to-day activities.Support risk identification, incident management, and issue resolution related to ESG data, research, engagements, and voting.Review and challenge internal stewardship processes (e.g., voting decision documentation, engagement tracking, record-keeping).Liaise with Compliance on regulatory developments impacting stewardship (e.g., SFDR, SDR, UK Stewardship Code).Develop and maintain risk and control self-assessments (RCSAs) for the Sustainability & Stewardship function.Organize and oversee Key Control Assessments (“KCAs”) testing in support of RCSAs through maintenance of Risk & Control Matrices; and liaise with other assurance reviews (e.g. led by Audit).Support Identification and management of conflicts of interest and mitigating actions/controls with the Conflict Owner. Maintain the relevant Conflicts of Interest Register in MetricStream and support deep dive activity on key areas of conflict/controls.Support and monitor risk and control environment, e.g. MI across risk types, KRIs, RAS and STIP metric monitoring.Key Experience, Knowledge & Skills:Desired candidate must have significant experience in Financial Services/Asset management, ideally within first/second line risk and control roles;Experience5–8+ years of experience in financial services risk, sustainability/ESG risk, or stewardship operations.Strong knowledge of ESG integration, stewardship practices, and relevant regulatory frameworks (SFDR, TCFD, SDR, etc.).Exposure to asset management risk & control frameworks highly desirable.Excellent level of accuracy and attention to detail.Reporting experience – working skills with excel/PowerPoint/Power BI for an executive audience.Ability to work to strict deadlines - under pressure from varied stakeholders. Forward thinking and driven.An open/effective communication style.Excellent planning and organizing skills.Stakeholder ManagementSkills & CompetenciesStrong understanding of risk and control principles (RCSA, control testing, risk event analysis).Ability to engage credibly with senior stakeholders and challenge constructively.Excellent organizational skills and attention to detail.Ability to translate technical ESG content into practical risk actions.Comfortable working across multiple priorities and managing cross-functional relationships. Desirable but not essential:Relevant qualification or experience in Asset Management and ESG. Operational Risk Systems such as MetricStreamAsset Management Operational knowledgeWork Level: Manager or ExpertRecruiter: Hannah CurtisWhat we offer:At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: Read Less
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  • Customer Service Executive  

    MG
    - Edinburgh
    Apply Now
    Our purpose is to give everyone real confidence to put their money to... Read More
    Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.Customer Service Executive - Permanent - Stirling or Edinburgh Hybrid WorkingThe Role:
    The Customer Service Executive (CSE) contributes to a positive environment which is focused entirely on delivering a great service experience to our customers and their advisers. The CSE has a key role in supporting a multi-functional, digitally led operation, providing high-quality services in relation to “on-boarding” new customers and servicing their ongoing needs. Post the launch of Digital Account the role is one of exception handling of complex enquiries.Working in the Voice team, the CSE is at the forefront of influencing e-adoption with Advisers and those Customers wishing to transact on a non-advised basis. The CSE will support omni-channel contact through webchat, phone and email with a key part of the role identifying the reason for contact and taking steps to reduce failure demand and improve the customer experience.
    Individual performance and service delivery is subject to M&G's HR and people policies and is carried out within all policy, legislation and regulatory risk frameworks.A key requirement is the ability to understand our customers’ and advisers’ needs, and to understand where the role fits in the context of providing great customer service. Team work, collaboration with colleagues and the role modelling of our behaviours are essential in performing within this role. Quality and accuracy are key requirements to deliver excellent customer experience.
    Key Responsibilities for this role:To provide accurate and straight forward information to our Advisers and Customers via the most appropriate channel (telephone, email or webchat)Offer digital education and guidance to Advisers and Customers on all applicable Digital Account journeys to encourage e-adoptionIdentifying failure demand and options to migrate to new or existing self service channels, working in collaboration with Sales Support colleagues in DistributionSupport non-advised transactions making Customers fully aware of their options and covering off all applicable risk warningsIdentify and provide support for vulnerable customers To keep up to date with process and pensions knowledge Risk Management against standards and highlighting or escalating risk and discrepanciesKnowledge Management – keeping up to date with processes, rules and productsIdentify, handle and resolve customer complaints and to achieve and maintain competency in accordance with the T&C Governance scheme (Voice only)
    Key Knowledge, Skills & Experience:Experience of working in a customer service environment, preferably within a contact centreBehaviours and approach to listen for and understand a customers’ request, identifying what is required to deliver to that needAbility to connect, build rapport where appropriate and deliver a service that delights the customerExcellence in Execution – proactively seeks ways to improve personal and organisational effectiveness to meet current and future business needsThis role is full time only and can be based out of our Edinburgh or Stirling offices with homeworking possible 3 days per week.The working hours are between 8.30am and 5.30pm Monday to Friday with your shifts being rotated between 8.30am - 4.30pm, 9am - 5pm or 9.30am - 5.30pm.Job Level: ColleagueRecruiter: Sarah MathersClosing Date: 5 December 2025What we offer:At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: Read Less
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  • Sales Learning and Development Coach  

    MG
    - Edinburgh
    Apply Now
    Our purpose is to give everyone real confidence to put their money to... Read More
    Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.The Role: The Sales Learning & Development Coach is responsible for designing, implementing, and managing strategic learning and development initiatives that enhance individual and organisational capability across the UK Distribution channel. This role ensures alignment with regulatory requirements, strategic business goals, and talent development strategies.Key Responsibilities:Strategic Learning LeadershipDevelop and execute a learning capability strategy aligned with business objectives and regulatory standards.Lead the design and delivery of learning programs that support technical upskilling, risk management, compliance, leadership development, and soft skills development.Collaborate with senior leaders to identify capability gaps and future skill needs.Program Design & DeliveryCreate and manage scalable learning solutions using blended methodologies (workshops, coaching, e-learning, etc.).Oversee the development of content that supports sales proposition delivery competencies, including product & proposition knowledge, advice process knowledge, and good marketplace understanding.Ensure learning programs are inclusive, accessible, and tailored to diverse learning styles.Stakeholder EngagementPartner with HR, compliance, and sales unit leaders to embed learning into performance and talent management processes.Manage relationships with external training providers and regulatory bodies to ensure quality and compliance.Act as a trusted advisor on learning strategy and capability development.Technology & InnovationLeverage learning management systems and digital tools to enhance learner experience and track progress.Stay abreast of emerging trends in financial services marketplace, learning technology and integrate innovative solutions where appropriate.Measurement & EvaluationDefine and monitor KPIs for learning initiatives (e.g., engagement, completion rates, performance improvement opportunities).Use data analytics to assess learning impact and ROI, and report findings to senior stakeholders.Continuously improve programs based on feedback, strategic goals and performance metrics.Accountabilities:Capability Development: Ensure the UK Distribution channel is equipped with the skills and knowledge required to meet current and future business needs.Compliance & Risk: Ensure all learning initiatives meet financial services regulatory standards and support Plc risk mitigation.Performance Enablement: Drive a culture of continuous learning that supports employee growth and increased business performance.Budget Management: Manage the learning budget effectively, ensuring cost-efficiency and value delivery.Team Leadership: Fostering collaboration and innovation across the channel when developing and delivering capability development.Qualifications & Experience:Expertise in instructional design, adult learning theory, and digital learning platforms.Proven experience in learning and development within financial services or a regulated industry.Strong understanding of financial services operations, compliance, and risk frameworks.Excellent stakeholder management, communication, and project leadership skills.Analytical mindset with experience in learning impact measurement and reporting.Department: UK DistributionManagement level: Manager or ExpertRole reports to: Head of Distribution OperationsRecruiter: Phoebe EwersWhat we offer:At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: Read Less
    Apply Now

  • Customer Service Leader  

    MG
    - Edinburgh
    Apply Now
    Our purpose is to give everyone real confidence to put their money to... Read More
    Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.The Role: Customer Service LeaderThe Customer Service Leader (CSL) contributes to a positive environment where all of our people thrive and contribute to deliver a great service experience for our customer and their advisers. Contributing as part of the Wealth Solutions Operations Leadership team, the CSL leads their team through supportive management and tailored coaching and development.The CSL has a key role in leading a multi-functional, digitally led operation, providing high-quality services in relation to “on-boarding” new customers and servicing their ongoing needs. The role leads at the frontline of service delivery to our customers and their advisers through multi-channels and with timely and accurate delivery. The role holder is responsible for ensuring that they and their teams adhere to M&G plc’s HR and people policies and is carried out within all policy, legislation and regulatory risk frameworks.A key requirement is the ability to understand our customers’ and advisers’ needs, and to understand where the role fits in the context of providing great customer service. The CSL requires strong leadership, management and interpersonal skills and is a role model for M&G plc’s leadership behaviours – including teamwork and collaborative relationships with key stakeholders across M&G Prudential – particularly Distribution.Key Responsibilities for this role:To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customer outcomesPeople Management – setting clear objectives and targets on an individual basis and monitoring performance of team membersTeam Leadership – undertake team briefings, provide feedback, recognise individual and team accomplishmentsDelivery of high-quality customer service through their team and through resolution of any escalated processes or issuesPeople coaching and team developmentKnowledge Management – ownership of key processes with accountability to keep up to date as well as providing feedback and improvementsUsing judgement to strengthen our positive risk and control culture, by identifying, assessing and managing risk within their teamTaking all reasonable steps to ensure the team fulfils its external regulatory, legal and industry obligationsPerform T&C oversight responsibilities to achieve and attain competency of the operational teamKey Knowledge, Skills & Experience:Significant experience of customer service environments, preferably in Financial ServicesProven leadership experienceRelevant professional qualification (or graduate degree) is desiredHR policies and practices for managing people within M&G plc environmentPeople management, coaching and development techniques in line with PruWealthWorking knowledge of life and pensions products, markets and competitorsStrong knowledge of Prudential products and processesUnderstanding of the Statements of Principle and Code of PracticePeople Management – creates and sustains a work environment that fosters trust and collaborative relationships within the teamAligns and Engages a Team in the Vision – provides clarity to each team member on their role in achieving the vision, strategy and goalsEnergises and enables others – ignites passion and releases potential to drive successDevelops Talent and Capabilities – identifies and cultivates essential skills and attributes to maximise individual contribution and engagementEmbraces change – adaptable to the abundance of business changeExcellence in Execution – proactively seeks ways to improve personal and organisational effectiveness to meet current and future business needsAnalytical skills – performance management through MI and in line with PruWealth guidelinesLeadership and coaching skills - approachable and encouraging as a role model whilst also open to feedbackCommunication skills and ability to build strong rapport with team and stakeholdersSelf-motivated to work with limited direction and desire to grow and learnOwnership and accountability – responsibility for team performanceConfidence in standing up and deliver feedback and communicationsAbility, competence and organisation – can juggle priorities in a calm mannerJob Level: Experienced ColleageRecruiter Name: Sarah MathersClosing Date: 24 November 2025What we offer:At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: Read Less
    Apply Now
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