EUC Lead - Tottenham Court Rd, London
Who We Are
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
50% off food and beverages in all UK venues
Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
Company Sick Pay
Company Pension
Life Assurance
Refer a friend incentive
Financial advice services
Employee health and wellbeing services
Virtual GP Services
Season Ticket Loans
Cycle to work scheme
What We Are Looking For
Accountable for Metropolitan Gaming’s End-User Computing function to ensure secure, reliable, and efficient delivery of desktop, laptop, VDI, mobile devices, collaboration tools, and user support services. Drive standardization, automation, user experience improvements, and technology lifecycle management across the organization.
Key Responsibilities
Accountability
Lead EUC operations including accountability for device management, endpoints, VDI environments, M365 collaboration tools, and printing services across all venues.
Oversee day-to-day service delivery, incident resolution, and escalation management for end-user devices and software.
Manage asset lifecycle procurement, deployment, maintenance, replacement, disposal.
Responsible for all EUC related strategic initiatives, engineering and projects.
Technology Management
Maintain standards for endpoint configuration, security, patching, and software packaging.
Manage endpoint management platforms (Intune, SCCM, Citrix, etc.).
Coordinate rollouts of OS updates, application deployments, and security patches.
Optimize performance and availability for EUC tools and systems.
Accountable for all teams-conferencing and AV facilities across all venues including hospitality areas.
Security & Compliance
Ensure endpoint security compliance, encryption, MFA, antivirus, and vulnerability management is in place in accordance with security standards.
Support audits and maintain documentation for controls, asset records, and patching
Accountable for Information Security policies and procedures aligned with IS2007 standards
Strategy & Improvement
Develop EUC roadmap aligned with IT and business strategy
Drive automation, self-service options, and digital workplace enhancements
Own development and engineering of EUC technologies
Monitor KPIs and SLAs; deliver continuous improvement initiatives
Team & Vendor Management
Lead and mentor EUC technicians and support teams
Manage relationships with vendors, MSPs, and hardware/software suppliers
Skills & Qualifications
Required
Bachelor’s degree in IT, Computer Science, or equivalent experience.
8 + years hands-on EUC experience, 2+ years in a lead role.
5 years + experience of managing outsourced partners.
5 years’ experience leading technical teams and service providers
Strong knowledge of:
Microsoft 365, Windows 10/11, MacOS, AD/Azure AD
Endpoint management tools (Intune, SCCM, JAMF, Application Deployment Software)
VDI platforms (Citrix, VMware Horizon, Azure Virtual Desktop)
Endpoint security and compliance practices
Cloud Migrations
Key Competencies
Strong leadership and communication
Customer-first mindset and user-experience focus
Analytical problem solving and structured thinking
Accountability, ownership, and continuous improvement mindset
Ability to work cross-functionally with Security, Network, Service Desk, and Infrastructure teams
The normal office base will be the Company support Office in London, Tottenham Court Road. You may be required to undertake frequent and regular travel as part of your normal duties. This may include overnight stays. You may also be required to work at any other of the Company’s establishments should the business need warrant it.
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