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Metro Bank
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  • Banking Representative - Cardiff (Queen Street)  

    Metro Bank
    - Cardiff
    Apply Now
    What you will do: You will be at the forefront of customer interaction... Read More
    What you will do: You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.Working Arrangements & Training: Metro Bank Cardiff (Queen Street) is a Monday - Friday store. We are currently recruiting for full time, hours across 5 days.

    The successful candidate will be required to support our Newport Road store on some Saturdays.Our colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm every day. If reasonable too we may ask you to work Saturdays in a store that is open. If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensed.We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.What you will need:Ability to build effective customer relationships in a fast-paced environment.Maintain meticulous attention to detail, even under pressure.Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.Proficient in computer skills, including a working knowledge of Microsoft Office.While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.Our promise to you:Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discountsExtensive training to build your knowledge and skillsInternal opportunities for career advancementUpon completion of training, you will receive a salary uplift Read Less
    Apply Now

  • Contact Centre Team Manager - Slough  

    Metro Bank
    - Slough
    Apply Now
    What you will do: • You will be leading, inspiring, and nurturing a te... Read More
    What you will do: • You will be leading, inspiring, and nurturing a team of approximately 20 – 25 Amaze Direct Representative and Business Team Coaches, who will deliver amazing customer service everyday • Maintain and exceed service standards and call quality by working closely with the performance team• You will also support the Lead / Business Performance Manager with any operational and project work and be able to deputise in their absence.• You will be responsible for multiple Risk objectives including EoDs, Quality Assurance, Process Competency, Fair Customer Outcomes and Vulnerable Customers • Supporting call volumes during busier periods by being on telephone and dealing with customer enquiries And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
    What you will need: • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• A good understanding of Metro Bank products and procedures • A good understanding of Risk & Compliance • Be competent using Metro Bank systems• Leadership capability• Be able to manage your time effectively to ensure all key deliverables are achieved within the correct timeframe• You need to look ahead constantly, be adaptable to any situation daily across a diverse range of request. It’s a fast paced, environment!Our promise to you…• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).  Read Less
    Apply Now

  • Banking Representative - Swindon  

    Metro Bank
    - Swindon
    Apply Now
    What you will do: You will be at the forefront of customer interaction... Read More
    What you will do: You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.Working Arrangements & Training: Metro Bank Swindon is a Monday - Friday store. We are currently recruiting for full time, hours across 5 days. 

    The successful candidate will be expected to support our Bristol store on some Saturdays.Our colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm every day. If reasonable too we may ask you to work Saturdays in a store that is open. If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensed.We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.What you will need:Ability to build effective customer relationships in a fast-paced environment.Maintain meticulous attention to detail, even under pressure.Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.Proficient in computer skills, including a working knowledge of Microsoft Office.While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.Our promise to you:Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discountsExtensive training to build your knowledge and skillsInternal opportunities for career advancementUpon completion of training, you will receive a salary uplift Read Less
    Apply Now

  • Local Business Manager - Bath  

    Metro Bank
    - Bath
    Apply Now
    Local Business Manager - Bath Team Retail & Business Banking Loca... Read More
    Local Business Manager - Bath Team Retail & Business Banking Location Bath County Somerset Ref # 23821 Closing Date 26-Nov-2025 At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. Happy to welcome applications from candidates who wish to work flexibly- hybrid role with a mix between working from home, store and out and about on customer meetings.So what would you be doing?• Through your existing knowledge and experience you will be originating and developing relationships with new and existing business customers; allowing us to acquire, keep and grow our deposit and lending portfolio• Working internally with colleagues to provide amazing support and services for our business customers• Organising fantastic events for both new and existing customers. This gives local businesses the opportunity to network with each other as well as check out what Metro Bank has to offer• Supporting your team with an amazing eye for detail, reviewing new account applications to ensure all details have been correctly input to protect your customers and the bank from any potential risk• Creating the ultimate business dream team, working closely with your store's Local Director to support and coach store colleagues to deliver amazing service to our business banking customerAnd... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.You need to be this kind of person:• Passionate about providing unparalleled levels of service and convenience for customers.• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders . • Able to work and learn quickly in a fast paced, fun and dynamic environment• Care about doing a great job and exceeding expectations with the quality of what you do• You will have up to date knowledge of the businesses in your local area – knowing "who's who", the movers and shakers and all that is going on• Coach and inspire your colleagues in Store so that they understand business banking and give our customers amazing service Our promise to you…• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!) Read Less
    Apply Now

  • Lead Modelling Analyst  

    Metro Bank
    - London
    Apply Now
    What you will do: As the Lead Modelling Analyst, you will have wide ra... Read More
    What you will do: As the Lead Modelling Analyst, you will have wide ranging responsibilities and will play a vital role in the deliveries of the Model Development Team as it meets the evolving needs of the Bank. • Heavily involved in the development of business-critical statistical credit risk models• Support the development of application and behavioural scorecards• Support with PD, EAD, LGD & modelling• Impairment (IFRS9) modelling using the above and suitable SICR criteria• Assist with the development, monitoring and reviewing of credit risk models 
     And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.What you will need: 
     • Knowledge of predictive modelling and programming techniques ideally with SAS• Proficient in Microsoft Office suite • Excellent attention to detail combined with proactive behaviours • Experience of one or more of the following as well as having the analytical techniques to develop these, Scorecard Development, PD, EAD LGD & modelling or Impairment (IFRS9) modelling• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
     Our promise to you…
     • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions! Read Less
    Apply Now

  • Banking Representative - Brighton  

    Metro Bank
    - Brighton
    Apply Now
    What you will do: You will be at the forefront of customer interaction... Read More
    What you will do: You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs.You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.You will be a brand ambassador in the community, supporting the store to be the number one community bank.You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank.Working Arrangements & Training: 
    Metro Bank Brighton working arrangements are Monday – Friday, 8:45am – 5:15pm and Saturdays, 8:15am – 4:30pm. We are currently hiring for hours per week, across 5 days.What you will need:Ability to build strong customer relationships in a fast-paced environment.Maintain meticulous attention to detail even under pressure.Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.Proficiency in computer skills, including a working knowledge of Microsoft Office.Capability to deliver outstanding customer experiences within a fast-paced environment.While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.Our promise to you:Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.Extensive training and internal opportunities for career advancement.Upon completion of training, you will receive a salary uplift. Read Less
    Apply Now

  • Banking Representative - Bradford  

    Metro Bank
    - Bradford
    Apply Now
    What you will do: You will be at the forefront of customer interaction... Read More
    What you will do: You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs.You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.You will be a brand ambassador in the community, supporting the store to be the number one community bank.You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank.Working Arrangements & Training: Metro Bank Bradford working arrangements are Monday – Friday, 9am – 5:30pm. We are currently hiring for hours per week, across 5 days.What you will need:Ability to build strong customer relationships in a fast-paced environment.Maintain meticulous attention to detail even under pressure.Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.Proficiency in computer skills, including a working knowledge of Microsoft Office.Capability to deliver outstanding customer experiences within a fast-paced environment.While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.Our promise to you:Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.Extensive training and internal opportunities for career advancement.Upon completion of training, you will receive a salary uplift. Read Less
    Apply Now

  • Banking Representative - Southampton  

    Metro Bank
    - Southampton
    Apply Now
    What you will do: You will be at the forefront of customer interaction... Read More
    What you will do: You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs.You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.You will be a brand ambassador in the community, supporting the store to be the number one community bank.You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank.Working Arrangements & Training: 
    Metro Bank Southampton working arrangements are Monday – Friday, 8:45am – 5:15pm. We are currently hiring for hours per week, across 5 days.What you will need:Ability to build strong customer relationships in a fast-paced environment.Maintain meticulous attention to detail even under pressure.Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.Proficiency in computer skills, including a working knowledge of Microsoft Office.Capability to deliver outstanding customer experiences within a fast-paced environment.While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.Our promise to you:Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.Extensive training and internal opportunities for career advancement.Upon completion of training, you will receive a salary uplift. Read Less
    Apply Now

  • Local Director - Northampton  

    Metro Bank
    - Northampton
    Apply Now
    Local Director - Northampton Team Retail & Business Banking Locat... Read More
    Local Director - Northampton Team Retail & Business Banking Location Northampton County Northamptonshire Ref # 23843 Closing Date 17-Nov-2025 We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. Happy to welcome applications from candidates who wish to work a flexibly- hybrid role with a mix between working from home being and out and about on customer meetings in your local community.So what would you be doing?• New business acquisition, specialising in commercial businesses in your local community, who want a different approach when it comes to their commercial lending and banking needs.• Be an expert on our products designed for commercial customers; these include service lines, commercial lending, deposits, asset finance, invoice finance, cash management and FX• Working and establishing a strong and trusted introducer base in your local community, working closely with the professional community which will include attending networking events, hosting events and generally being the banker of choice as we continue to build Metro Bank.• Leading a Local Business Manager, supporting them with their personal development as well as creating customers in their local business community.• Building amazing relationships with your internal colleagues to provide our customers with a first class experience across all areas of Metro Bank And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.What you will need: • Passionate about providing unparalleled levels of service and convenience for customers.• Able to work and learn quickly in a fast paced, fun and dynamic environment.• Proven track record in sourcing and engaging with new customers and growing the Bank.• Care about doing a great job and exceeding expectations with the quality of what you do.• Demonstrate a passion for understanding and getting to know local businesses (these businesses will range in terms of size and industries).• Writing credit papers – you will need to understand a balance sheet and have a good eye for detail.• Leading teams (small or large, we don’t mind too much) - looking after your Local Business Manager is one of the most important things you do every day.Our promise to you…• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!)• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life wherever possible. Read Less
    Apply Now

  • Banking Representative - Basingstoke  

    Metro Bank
    - Basingstoke
    Apply Now
    What you will do: You will be at the forefront of customer interaction... Read More
    What you will do: You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs.You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.You will be a brand ambassador in the community, supporting the store to be the number one community bank.You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank.Working Arrangements & Training: 
    Metro Bank Basingstoke working arrangements are Monday – Friday, 8:45am – 5:15pm. We are currently hiring for hours per week, across 5 DAYS.What you will need:Ability to build strong customer relationships in a fast-paced environment.Maintain meticulous attention to detail even under pressure.Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.Proficiency in computer skills, including a working knowledge of Microsoft Office.Capability to deliver outstanding customer experiences within a fast-paced environment.While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.Our promise to you:Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.Extensive training and internal opportunities for career advancement.Upon completion of training, you will receive a salary uplift. Read Less
    Apply Now
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