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Metro Bank
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  • Private Banking Manager  

    Metro Bank
    - London
    Apply Now
    What you will do: • As a Private Banking Manager at Metro Bank you wil... Read More
    What you will do: • As a Private Banking Manager at Metro Bank you will provide an exceptional service to High Net Worth individuals (HNWI), focusing on relationship management and a tailored approach depending on the unique banking needs of the customer. • You will bring in clients through new channels or via existing portfolios, building long term relationships that develop over time. This role will allow you to build your own portfolio of new clients as well as managing the day to day requirements of some existing ones. • Introducing new customers with a mix of deposits and lending requirements which require unique banking arrangements• Promoting an innovative brand of Private Banking in the high net worth community which focusses on customer service instead of products and investments is an exciting opportunity• Supporting the Private Banking Director to surprise and delight clients and prospects in preparation of Credit applications.• Building long term relationships with clients with a view to moving as much of their day to day banking as possible to Metro Bank And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.What you will need: • Previous experience working for a top end private banking preferred• Experience in Residential and buy to let mortgages• Proven track record with building or working with a portfolio of clients• Evidence of consistency and progression in career to date• Passionate about providing unparalleled levels of service and convenience for customers• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders Our promise to you…• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions! Read Less
    Apply Now

  • Banking Representative - Cambridge  

    Metro Bank
    - Cambridge
    Apply Now
    What you will do: You will be at the forefront of customer interaction... Read More
    What you will do: You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.Working Arrangements & Training: Metro Bank Cambridge is a Monday - Friday store. We are currently recruiting for full time, hours across 5 days.Our colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm every day. If reasonable too we may ask you to work Saturdays in a store that is open. If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensed.We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.What you will need:Ability to build effective customer relationships in a fast-paced environment.Maintain meticulous attention to detail, even under pressure.Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.Proficient in computer skills, including a working knowledge of Microsoft Office.While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.Our promise to you:Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discountsExtensive training to build your knowledge and skillsInternal opportunities for career advancementUpon completion of training, you will receive a salary uplift Read Less
    Apply Now

  • Local Business Manager - Northampton  

    Metro Bank
    - Northampton
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    Local Business Manager - Northampton Team Retail & Business Banking... Read More
    Local Business Manager - Northampton Team Retail & Business Banking Location Northampton County Northamptonshire Ref # 24127 Closing Date 05-Jan-2026 At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.Happy to welcome applications from candidates who wish to work flexibly- hybrid role with a mix between working from home, store and out and about on customer meetings.So what would you be doing?• Through your existing knowledge and experience you will be originating and developing relationships with new and existing business customers; allowing us to acquire, keep and grow our deposit and lending portfolio• Working internally with colleagues to provide amazing support and services for our business customers• Organising fantastic events for both new and existing customers. This gives local businesses the opportunity to network with each other as well as check out what Metro Bank has to offer• Supporting your team with an amazing eye for detail, reviewing new account applications to ensure all details have been correctly input to protect your customers and the bank from any potential risk• Creating the ultimate business dream team, working closely with your store's Local Director to support and coach store colleagues to deliver amazing service to our business banking customerAnd... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.You need to be this kind of person:• Passionate about providing unparalleled levels of service and convenience for customers.• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders . • Able to work and learn quickly in a fast paced, fun and dynamic environment• Care about doing a great job and exceeding expectations with the quality of what you do• You will have up to date knowledge of the businesses in your local area – knowing "who's who", the movers and shakers and all that is going on• Coach and inspire your colleagues in Store so that they understand business banking and give our customers amazing service Our promise to you…• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!)• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible Read Less
    Apply Now

  • Risk Manager - Institutional Banking & Professional Services  

    Metro Bank
    - London
    Apply Now
    What you will do: Support the first line of defence with operational a... Read More
    What you will do: Support the first line of defence with operational and conduct risk and financial crime matters to ensure compliance with the Bank’s policies, minimum standards and regulatory requirements.Manage and coordinate operational and conduct risk within IB&PS arising from change and technology projects, annual product reviews, assurance and audit reviews, and self-assessment processes including the risk control self assessment and vulnerable customers maturity assessment.Represent IB&PS in internal governance forums, and change, business readiness and transformation meetings where they relate to financial crime or other risk disciplines, including contribution to working groups set up to improve processes, manage issues under management or incidents, or close policy gaps.Identify issues where processes could be improved or where risk management gaps are evident and endeavour to create solutions to bridge the gap and create more efficient processes.Manage the Business Continuity Plan and Business Impact assessment of IB&PS, and assist RMs with bump ups related to operational resilience, incident management, vulnerable customers, conduct risk and compliance with Consumer Duty.Help educate other business areas and key internal stakeholders on the unique areas of IB&PS and our financial crime, operational and conduct risks, to help them understand our processes and business context.Provide weekly updates to the IB&PS management team, including changes to internal policies and procedures, and cascade requirements to the wider IB&PS team.
     And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.What you will need: 
    Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.Prior exposure to IB&PS sectors and transactional banking products for intermediary sectors.Change, transformation or project management in a regulated financial services environment.Proficient at developing relationships both internally and externally.Preparing, analysing and monitoring Management Information.Worked in a compliance-based environment with a strong understanding of conduct and operational risk, AML, PEP/SIP management and financial crime regulation.Be able to build, develop and maintain strong relationships with key stakeholders in IB&PS, notably team heads and the team’s Financial Crime Risk Manager; colleagues in FCO, FCRC and FCPT, Compliance, Legal, Operational Resilience, and Customer Relations; and risk managers across the first line of defence.Strong planning and prioritisation skills to deliver risk change and improvement, and timely submissions to the Bank’s risk governance forums.Excellent communication and internal relationship management skills with the drive to deliver the right outcomes for the Bank and its customers.A solutions-based mindset, being able to think of different ways of delivering improvement to the risk and controls the environment.
     Our promise to you…
    We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. Read Less
    Apply Now

  • Banking Representative - Gateshead  

    Metro Bank
    - Gateshead
    Apply Now
    What you will do: You will be at the forefront of customer interaction... Read More
    What you will do: You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.Working Arrangements & Training: Metro Bank Gateshead is a Monday – Saturday store. We are currently recruiting for full time, hours across 5 days.Work-life balance matters to us.Our full-time colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm, 5 days a week. You are not expected to work every Saturday; we will provide a day off in the week if you are working. Shifts are shared equally across the team, and you'll know your schedule well ahead of time. We always try to accommodate personal needs where possible. We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.What you will need:Ability to build effective customer relationships in a fast-paced environment.Maintain meticulous attention to detail, even under pressure.Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.Proficient in computer skills, including a working knowledge of Microsoft Office.While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.Our promise to you:Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discountsExtensive training to build your knowledge and skillsInternal opportunities for career advancementUpon completion of training, you will receive a salary uplift Read Less
    Apply Now

  • Corporate Banking Director - West Midlands  

    Metro Bank
    - Birmingham
    Apply Now
    What you will do: You will be responsible for building and managing an... Read More
    What you will do: You will be responsible for building and managing an active portfolio of Corporate customers and growing our market presence with the acquisition of new customers.You will develop and maintain active and influential relationships with key market professionals, advisors and clients, being Metro Bank’s external face to the market building our brand and reputation across the region. You will have ultimate responsibility for delivering tailored financing packages to Corporate businesses, structuring debt facilities of £5m-100m.You will manage, influence and build an internal network across Metro Bank to ensure a One Team approach for customers and colleagues. You will work alongside key internal stakeholders to structure and deliver debt propositions which adhere to the banks pricing requirements, risk policies and reporting requirements.You will lead, coach and inspire other colleagues in the team and wider Bank. You will manage all aspects of Risk, including Credit, Operational and Regulatory.And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
     What you will need: 
     Outstanding relationship management skills, ideally with complex debt solution experience and specialist knowledge across a broad range of sectors.You will be experienced in credit writing, financial analysis and report writing for customers with complex needs. A proven track record of growing a corporate portfolio, building relationships, effectively influencing others and collaborating well with peers. You will have excellent credit underwriting skills, communication and organisational skills, with a track record of lending to Mid-Corporates. You will have excellent negotiation skills with an ability to influence and interact with senior/executive management both internally and externally.You will understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.
    Our promise to you…
     We believe in “one in, one up” at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role!We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a range of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. Read Less
    Apply Now

  • Lending Fulfilment Specialist  

    Metro Bank
    - London
    Apply Now
    What you will do: • Our Commercial Loan Documentation (Lending Fulfilm... Read More
    What you will do: • Our Commercial Loan Documentation (Lending Fulfilment) Specialists at Metro Bank ensure that corporate and commercial lending facility letters and drawdowns are completed in a timely manner• Proactively manage a pipeline of lending casework from sanction date to actual drawdown, development loans, overdrafts, credit cards and BACS facilities• Prepare files and instructions to valuers, checking valuations received• Prepare loan documentation to ensure all regulatory and sanctioned conditions are adhered to• Instruct solicitors ensuring legal due diligence is completed, whilst fulfilling all conditions precedent to a facility drawing down• Prepare documentation and files for drawdown making sure all documentation, internal systems CRM and electronic folders are completed accurately and provided for sign-off by mandate holder • Deal with post-completion matters including collateral input and security perfection of drawn case, along with other post-completion matters ( collateral servicing requests, consents to leases, letters of non-crystallization, Section 106 Agreements, etc.)• Create and maintain strong working relationships with colleagues and external stakeholders, including legal firms, and act as a ‘go-to’ on queries relating to lending and security documentationAnd... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.What you will need:• Extensive experience in commercial lending/loan documentation, processes and securities, within a similar banking environment• Strong understanding of securities, legal documentation, legal due diligence process and collateral, with confidence to suggest solutions to our front office colleagues when deals snag • Confidence, and knowledge, to coach and train colleagues on commercial lending and security documentation• To be a self-starter with good use of initiative and the ability to proactively find solutions to problems as they come up• A CeMAP, CeCM or DipBB&C qualifications (or equivalent experience, in a legal based role) would be highly beneficial• To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
     Our promise to you…• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!)• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible – in this role you will be based from our London, Holborn office at least once per week Read Less
    Apply Now

  • Head of Everyday Banking - 18 Month FTC  

    Metro Bank
    - London
    Apply Now
    What you will do: As Interim Head of Everyday Banking Products you wil... Read More
    What you will do: As Interim Head of Everyday Banking Products you will own the Banks portfolio of Current Accounts, Savings Accounts together with our range of complementary payments and services including FX and Debit Cards. The role spans all the Banks key customer segments including Personal, Private, Small Business, Commercial, Corporate and Partnerships. You will own the near term commercial planning and performance for your portfolio of products, making clear recommendations for changes to optimise customer and commercial outcomes, working collaboratively with the Head of Delivery & Controls and Head of Forecasting and Optimisation together with a range of stakeholders from across the Bank. You will use data and insight to manage your portfolio of products through the full product lifecycle – from new product development, in-life optimisation to product closure – delivering products that deliver positive customer outcomes and drive commercial growth.You will work collaboratively with Product Owners to ensure all technical changes are prioritised in-line with the Banks methodology and aligned to the Banks strategy. You will own the risk, controls, conduct and customer outcomes for your portfolio of products working collaboratively with the Head of Delivery & Controls plus first and second line risk teams. You will ensure that key processes within the team are clearly documented in-line with the Banks standards.You will drive a positive risk culture in the team ensuring decisions are taken that understand and appropriately mitigate the risks associated with the decision and ultimately drive good customer outcomes.You will drive a culture of collaboration across the team and the wider stakeholder ecosystem to ensure the best outcomes for colleagues and customers through a robust engagement and challenge process. You will be change maker – always looking for opportunities to improve performance, optimise processes and bring new technology and thinking into the Bank.You will manage a range of supplier relationships including Mastercard and third party integrations from a commercial and propositional perspective.You will lead and coach a team of Senior Product Managers and Product Managers.You will keep your ‘finger on the pulse’ of trends and opportunities, via customer research and market analysis.You will be able to communicate and influence a range of stakeholders – this will include the Banks ExCo and Senior Leadership Team.And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
     What you will need:
     Strong commercial understanding and management skills.Able to create compelling business cases.You will be confident at decision making and problem solving, ensuring you take account of different perspectives while assessing and controlling risk.You will be able to balance strategic and tactical thinkingYou will be a strong communicator, able to distil complex topics and communicate simple and pragmatic solutions as well as influence senior stakeholders.You will be experienced at coaching and mentoring colleagues in product management practices, leading from the front by example.You will have line management experience. You will be able to work with 3rd party analytical tools ( PowerBI) and excel to provide insight.You will be able to drive a collaborative culture across a multi-functional team/wide range of stakeholders.Flexible, can-do approach and positive outlook in everything you do.Genuine interest in your discipline and desire to make a difference.You will need to be organised and great at planning ahead, as well as being able to prioritise and manage your time.You will have a deep understanding of Everyday Banking ProductsYou will have experience of setting strategy and achieving buy-in from stakeholders You will have broad and deep understanding of customer needs, sources of insight and segmentationYou will have deep knowledge about the latest developments in the Banking market, customer insights and wider innovation we can learn fromYou will have deep knowledge about risk and regulatory developmentsUnderstand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
     Our promise to you…
     • We believe in “one in, one up” at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role!• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).  Read Less
    Apply Now

  • Banking Representative - Chelmsford  

    Metro Bank
    - Chelmsford
    Apply Now
    What you will do: You will be at the forefront of customer interaction... Read More
    What you will do: You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs.You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.You will be a brand ambassador in the community, supporting the store to be the number one community bank.You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank.Working Arrangements & Training: Metro Bank Chelmsford working arrangements are Monday – Friday, 8:45am – 5:15pm. We are currently hiring for hours per week, across 5 DAYS.What you will need:Ability to build strong customer relationships in a fast-paced environment.Maintain meticulous attention to detail even under pressure.Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.Proficiency in computer skills, including a working knowledge of Microsoft Office.Capability to deliver outstanding customer experiences within a fast-paced environment.While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.Our promise to you:Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.Extensive training and internal opportunities for career advancement.Upon completion of training, you will receive a salary uplift. Read Less
    Apply Now

  • Customer Service Advisor - Slough  

    Metro Bank
    - Slough
    Apply Now
    What you will do: • Provide fantastic service and support to our custo... Read More
    What you will do: • Provide fantastic service and support to our customers over the phone• Be a representative of the Metro Bank brand and its culture• Advise our customers on all types of queries such as balance enquiries, payments, internet banking, card management, using our mobile app• Update all our systems, making sure you have a strong attention to detail and record all conversations• Follow the correct processes to make sure our customers are safe• Be a valued member of the team
     And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.What you will need: 
     • Ability to build effective customer relationships in a fast-paced environment• Maintain meticulous attention to detail even under pressure• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• Proficient in computer skills, including a working knowledge of Microsoft Office• While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essentialWorking Arrangements & Training:For this Customer Service Advisor position we are looking for full time and part time candidates.
    Work-life balance matters to us.
     Our contact centre is open 9am to 6pm, Monday to Friday. We offer an out of hours service outside of these hours for emergencies 6pm to 8am, Monday to Friday, weekends and Bank holidays. Shifts are shared equally across the team, and you’ll know your schedule well ahead of time. We try to accommodate personal needs where possible.For part time we require you to be fully flexible Monday - Friday from 9am - 2pm / 9:30am - 2:30pm or 10am - 3pm, as well as shift patterns over the weekend.
    We will make sure you get the training needed to develop you into a customer service advisor; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and taking calls from our customers). All this training will be blended together across an initial period of five weeks.
    We are pleased to provide a hybrid working option for our employees. Team members who work four or more days per week can enjoy two days in the office, while those working three or fewer days per week can have one office day. This benefit is available after successfully completing training and receiving sign off (sign off can take a minimum of 3 months).
     Our promise to you…
     • Competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts! • Extensive training to build your knowledge and skills for the role • Internal opportunities for career advancement• Upon completion of training, you will receive a salary uplift Read Less
    Apply Now
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