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Metro Bank
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  • Local Director - Cardiff  

    Metro Bank
    - Cardiff
    Apply Now
    Local Director - Cardiff Team Retail & Business Banking Location... Read More
    Local Director - Cardiff Team Retail & Business Banking Location Cardiff County Glamorgan Ref # 24337 Closing Date 14-Apr-2026 At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.Happy to welcome applications from candidates who wish to work flexibly- hybrid role with a mix between working from home, store and out and about on customer meetings.So what would you be doing?• New business acquisition, specialising in commercial businesses in your local community, who want a different approach when it comes to their commercial lending and banking needs.• Be an expert on our products designed for commercial customers; these include service lines, commercial lending, deposits, asset finance, invoice finance, cash management and FX• Working and establishing a strong and trusted introducer base in your local community, working closely with the professional community which will include attending networking events, hosting events and generally being the banker of choice as we continue to build Metro Bank.• Building amazing relationships with your internal colleagues to provide our customers with a first class experience across all areas of Metro Bank And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.What you will need: • Passionate about providing unparalleled levels of service and convenience for customers.• Able to work and learn quickly in a fast paced, fun and dynamic environment.• Proven track record in sourcing and engaging with new customers and growing the Bank.• Care about doing a great job and exceeding expectations with the quality of what you do.• Demonstrate a passion for understanding and getting to know local businesses (these businesses will range in terms of size and industries).• Writing credit papers – you will need to understand a balance sheet and have a good eye for detail.Our promise to you…• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!)• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life wherever possible. Read Less
    Apply Now

  • Banking Representative - Cardiff (Queen Street)  

    Metro Bank
    - Cardiff
    Apply Now
    What you will do: You will be at the forefront of customer interaction... Read More
    What you will do: You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.Working Arrangements & Training: Metro Bank Cardiff Queen Street is a Monday - Friday store. We are currently recruiting for full time, hours across 5 days.

    The successful candidate will be required to support our Cardiff Newport Road store on some Saturdays.Our colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm every day. If reasonable too we may ask you to work Saturdays in a store that is open. If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensed.We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.What you will need:Ability to build effective customer relationships in a fast-paced environment.Maintain meticulous attention to detail, even under pressure.Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.Proficient in computer skills, including a working knowledge of Microsoft Office.While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.Our promise to you:Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discountsExtensive training to build your knowledge and skillsInternal opportunities for career advancementUpon completion of training, you will receive a salary uplift Read Less
    Apply Now

  • Local Director - Bristol  

    Metro Bank
    - Bristol
    Apply Now
    Local Director - Bristol Team Retail & Business Banking Location... Read More
    Local Director - Bristol Team Retail & Business Banking Location Bristol Broadmead County Bristol Ref # 24371 Closing Date 14-Apr-2026 At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.Happy to welcome applications from candidates who wish to work flexibly- hybrid role with a mix between working from home, store and out and about on customer meetings.So what would you be doing?• New business acquisition, specialising in commercial businesses in your local community, who want a different approach when it comes to their commercial lending and banking needs.• Be an expert on our products designed for commercial customers; these include service lines, commercial lending, deposits, asset finance, invoice finance, cash management and FX• Working and establishing a strong and trusted introducer base in your local community, working closely with the professional community which will include attending networking events, hosting events and generally being the banker of choice as we continue to build Metro Bank.• Building amazing relationships with your internal colleagues to provide our customers with a first class experience across all areas of Metro Bank And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.What you will need: • Passionate about providing unparalleled levels of service and convenience for customers.• Able to work and learn quickly in a fast paced, fun and dynamic environment.• Proven track record in sourcing and engaging with new customers and growing the Bank.• Care about doing a great job and exceeding expectations with the quality of what you do.• Demonstrate a passion for understanding and getting to know local businesses (these businesses will range in terms of size and industries).• Writing credit papers – you will need to understand a balance sheet and have a good eye for detail.Our promise to you…• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!)• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life wherever possible. Read Less
    Apply Now

  • Banking Representative - Borehamwood (6 months fixed term contract)  

    Metro Bank
    - Borehamwood
    Apply Now
    What you will do: You will be at the forefront of customer interaction... Read More
    What you will do: You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.Working Arrangements & Training: Metro Bank Borehamwood (6 months fixed term contract) is a Monday – Saturday store. We are currently recruiting for full time, hours across 5 days.Work-life balance matters to us.Our full-time colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm, 5 days a week. You are not expected to work every Saturday; we will provide a day off in the week if you are working. Shifts are shared equally across the team, and you'll know your schedule well ahead of time. We always try to accommodate personal needs where possible. We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.What you will need:Ability to build effective customer relationships in a fast-paced environment.Maintain meticulous attention to detail, even under pressure.Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.Proficient in computer skills, including a working knowledge of Microsoft Office.While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.Our promise to you:Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discountsExtensive training to build your knowledge and skillsInternal opportunities for career advancementUpon completion of training, you will receive a salary uplift Read Less
    Apply Now

  • Business Development Director - Lending  

    Metro Bank
    - London
    Apply Now
    What you will do: Your customers are commercial brokers, existingcusto... Read More
    What you will do: Your customers are commercial brokers, existingcustomersand prospective customers, which you will generate through business development approaches such as introducer leads and networking events.Your interactions will be with commercial brokers who have opportunitiesin excess of£250,000 to introduce to the bank and work with theappropriate internaldepartments to progress the opportunity.You will build strong relationshipswithothercommercial teams in the bank such as Credit and Operational Risk. You will also work closely with Asset Finance and Invoice Finance colleagues.You will support the banks relationship with the National Association of Commercial Finance Brokers (NACFB) and other finance broker associations to grow brand recognition amongst their broker members.You will support the relationship management of a portfolio of existing brokersand alsoacquirenewto-bank brokers to generate lending and switcher opportunity. This includes sourcing leads from a network of key business introducers and being able to apply the bank’s trading standards to source thecorrect size,typeand quality of customers.You will lead the “deal team" and bring in specialist managers to support you asrequiredthroughout the deal.You will need to build strong relationships with key internal stakeholders such as Credit, Lending & Securities and Lending Operations. This would also include theLargetrading business, Regional commercial Banking Teams, Local Directors and whereappropriate otherStore colleagues includingLBMs .You will need to coach and support other colleagues within the bank including Local Directors, Local Business Managers and commercial colleagues. You will do this on an ongoing basis, providing opportunities for those you are working with to learn and grow from your guidance,experienceand skill set, both through planned sessions and informal interaction as well as always role modelling great behaviours.Any other duties as required thatreasonably fallwithin the job.

    What you will need:Excellent communication and customer/client relationship management with the ethos of providing exceptional broker and customer service.The ability to successfully articulate the Metro Bank story to prospective customers and professional advisers that will create a loyal customer base.The ability to maximise the customer relationship whilst being compliant during customer interactions with awareness of TCF (Treating Customers Fairly).You will be able todemonstratea successfultrack recordin commercial banking and competence within all aspects of commercial lending, with experience of making effective lending decisions and an understanding of transactions that meet Metro Bank’s lending appetite.Commercial banking and lending with commercial awareness and a detailed knowledge of the products we offer including Asset & Invoice Finance, cash management, and all other types of retail and commercial lending. You should have a genuine interest and thirst for knowledge when it comes to businesses and the economy.Have a highly developed appreciation and knowledge for risk covering Credit, Operational and Financial Crime. You will be able todemonstratebotha track recordand experience of managing these risks successfully.

     Our promise to you…• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions! Read Less
    Apply Now

  • Banking Representative - Basingstoke  

    Metro Bank
    - Basingstoke
    Apply Now
    What you will do: You will be at the forefront of customer interaction... Read More
    What you will do: You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.Working Arrangements & Training:  
    Metro Bank Basingstoke is a Monday - Friday store. We are currently recruiting for full time, hours across 5 days.Our colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm every day. If reasonable too we may ask you to work Saturdays in a store that is open. If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensedWe will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.What you will need:Ability to build effective customer relationships in a fast-paced environment.Maintain meticulous attention to detail, even under pressure.Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.Proficient in computer skills, including a working knowledge of Microsoft Office.While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.Our promise to you:Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discountsExtensive training to build your knowledge and skillsInternal opportunities for career advancementUpon completion of training, you will receive a salary uplift Read Less
    Apply Now

  • Supplier Risk Manager - 12 Month FTC  

    Metro Bank
    - London
    Apply Now
    What you will do: Embed supplier risk management into transformation a... Read More
    What you will do: Embed supplier risk management into transformation activity, working closely with programme teams and Procurement to ensure third‑party risks are understood early and positioned as enablers to successful delivery. You will act as the specialist link between transformation programmes and the established Supplier Risk & Assurance function and act as a trusted adviser to senior stakeholders across the bank.Identify and assess supplier risks at onboarding, for service scope changes, and through to supplier offboarding—ensuring the Bank’s risk exposure is clearly understood and managed.Conduct robust supplier due diligence, evaluating control effectiveness and risk‑mitigation measures to ensure all products and services are fit for purpose, meet Metro Bank standards, and protect our customers.Lead cross‑functional matrix teams of Subject Matter Experts to deliver high‑quality risk assessments and associated governance documentation, often to challenging deadlines and regulatory expectations.Plan, facilitate and test supplier exit strategies, including simulation or scenario workshops, to assess the potential impact of planned and stressed exits on operations, customers, finances, reputation, regulatory compliance and market stability.Produce, analyse and present management information, identifying trends to support business areas in mitigating supplier risks and making risk‑based decisions.Design, enhance and implement processes in response to emerging regulations, internal policy changes and evolving industry good practice.Stay up to date with regulatory and policy changes, providing timely advice and guidance to colleagues across the Bank.Undertake any other reasonable duties that fall within the scope of the role.
     And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.What you will need: 
    Experience of the wide spectrum of risks associated with suppliers, including Information Security, Operational Resilience, Vulnerable Customers, GDPR, OCIR, Sanctions, Modern Slavery, etc.Working knowledge of supplier risk management frameworks, processes and systemsUnderstanding of UK regulations impacting supplier risk management within the financial industry PRA SS2/21, FCA SYSC and consultations on changes likely to be implementedStrong analytical abilityExperience influencing and building relationships with senior leadersKnowledge of Industry best practices• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
     Our promise to you…
    • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions! Read Less
    Apply Now

  • Customer Service Advisor - Slough  

    Metro Bank
    - Slough
    Apply Now
    What you will do: • Provide fantastic service and support to our custo... Read More
    What you will do: • Provide fantastic service and support to our customers over the phone• Be a representative of the Metro Bank brand and its culture• Advise our customers on all types of queries such as balance enquiries, payments, internet banking, card management, using our mobile app• Update all our systems, making sure you have a strong attention to detail and record all conversations• Follow the correct processes to make sure our customers are safe• Be a valued member of the team
     And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.What you will need: 
     • Ability to build effective customer relationships in a fast-paced environment• Maintain meticulous attention to detail even under pressure• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• Proficient in computer skills, including a working knowledge of Microsoft Office• While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essentialWorking Arrangements & Training:For this Customer Service Advisor position we are looking for full time candidates.
    Work-life balance matters to us.
     Our contact centre core hours are 9am to 6pm, Monday to Friday. We offer an out of hours service outside of these hours for emergencies 6pm to 8am, Monday to Friday, weekends and Bank holidays, these will be included on your rota. Shifts are shared equally across the team, and you’ll know your schedule well ahead of time. We try to accommodate personal needs where possible. Weekend working is 1 in every 3 or 4 weekends.
    We will make sure you get the training needed to develop you into a customer service advisor; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and taking calls from our customers). All this training will be blended together across an initial period of five weeks.
    We are pleased to provide a hybrid working option for our employees. This benefit is available after successfully completing training and receiving sign off (this can take up to 6 weeks). Team members who work four or more days per week can enjoy two days in the office.
    Our promise to you…
    • Competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts! • Extensive training to build your knowledge and skills for the role • Internal opportunities for career advancement• After 90 days in the business you will receive a salary uplift Read Less
    Apply Now

  • Banking Representative - Northampton  

    Metro Bank
    - Northampton
    Apply Now
    What you will do: You will be at the forefront of customer interaction... Read More
    What you will do: You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.Working Arrangements & Training: Metro Bank Northampton is a Monday - Friday store. We are currently recruiting for full time, hours across 5 days.The successful candidate will be required to support our Milton Keynes store on some Saturdays.Our colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm every day. If reasonable too we may ask you to work Saturdays in a store that is open. If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensed.We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.What you will need:Ability to build effective customer relationships in a fast-paced environment.Maintain meticulous attention to detail, even under pressure.Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.Proficient in computer skills, including a working knowledge of Microsoft Office.While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.Our promise to you:Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discountsExtensive training to build your knowledge and skillsInternal opportunities for career advancementUpon completion of training, you will receive a salary uplift Read Less
    Apply Now
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