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Meltwater Group
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  • Account Manager  

    - London
    DescriptionWhat We’re Looking For: Are you an experienced Account Mana... Read More
    DescriptionWhat We’re Looking For: Are you an experienced Account Manager with a background in supporting SaaS customers? We’re looking for someone like you to join our growing team and take ownership of managing, renewing and expanding relationships with our valued clients.As an Account Manager at Meltwater, you will play a key role in maintaining strong customer partnerships, ensuring clients gain maximum value from our platform, and identifying opportunities for account growth.At Meltwater, we offer more than just a job. You’ll be part of a collaborative and supportive environment that encourages professional development, knowledge sharing and career progression. You’ll work alongside experienced Account Managers and leaders who are invested in helping you succeed and grow.Join a team where your ideas and contributions are valued, and where you’ll have the opportunity to make a meaningful impact while developing your career.What You'll Do:Drive growth within assigned accounts following their transition from the Client Acquisition team.Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.Monitor customer usage patterns to inform strategic renewal and product expansion approaches.Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.What You'll Bring:A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.A minimum of 2 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain. Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.Ability to develop effective account plans and strategies aligned with customer goals.A proactive approach to identifying and driving expansion opportunities within accounts.Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.Excellent written and verbal communication skills in English.Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a weekThe ability to legally work in the country of hire is required for this position.What We Offer:Enjoy flexible paid time off options for enhanced work-life balanceSecure your future with a Creative PensionTake advantage of our cycle-to-work scheme promoting eco-friendly commuting optionsElevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journeyPrioritize well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long-term health needs.Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.Energetic work environment with a hybrid work style, providing the balance you needBenefit from our family leave program, which grows with your tenure at MeltwaterThrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.Where You'll Work:  7th floor, 20 Farringdon Street, London, EC4A 4ABOur StoryAt Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes alongthe way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws Read Less
  • Account Manager  

    - Greater London
    DescriptionWhat We’re Looking For: Are you an experienced Account Mana... Read More
    DescriptionWhat We’re Looking For: Are you an experienced Account Manager with a background in supporting SaaS customers? We’re looking for someone like you to join our growing team and take ownership of managing, renewing and expanding relationships with our valued clients.As an Account Manager at Meltwater, you will play a key role in maintaining strong customer partnerships, ensuring clients gain maximum value from our platform, and identifying opportunities for account growth.At Meltwater, we offer more than just a job. You’ll be part of a collaborative and supportive environment that encourages professional development, knowledge sharing and career progression. You’ll work alongside experienced Account Managers and leaders who are invested in helping you succeed and grow.Join a team where your ideas and contributions are valued, and where you’ll have the opportunity to make a meaningful impact while developing your career.What You'll Do:Drive growth within assigned accounts following their transition from the Client Acquisition team.Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.Monitor customer usage patterns to inform strategic renewal and product expansion approaches.Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.What You'll Bring:A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.A minimum of 2 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain. Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.Ability to develop effective account plans and strategies aligned with customer goals.A proactive approach to identifying and driving expansion opportunities within accounts.Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.Excellent written and verbal communication skills in English.Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a weekThe ability to legally work in the country of hire is required for this position.What We Offer:Enjoy flexible paid time off options for enhanced work-life balanceSecure your future with a Creative PensionTake advantage of our cycle-to-work scheme promoting eco-friendly commuting optionsElevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journeyPrioritize well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long-term health needs.Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.Energetic work environment with a hybrid work style, providing the balance you needBenefit from our family leave program, which grows with your tenure at MeltwaterThrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.Where You'll Work:  7th floor, 20 Farringdon Street, London, EC4A 4ABOur StoryAt Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes alongthe way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws Read Less
  • AI Engineer (UK)  

    - Cardiff
    DescriptionWe are looking for a passionate AI Engineer specialising in... Read More
    DescriptionWe are looking for a passionate AI Engineer specialising in Natural Language Processing (NLP) and Machine Learning (ML) to contribute to Data Enrichment efforts within Meltwater. As a part of this role, you will work with experienced team members and product managers to design, test, and implement machine learning solutions.Through Meltwater's innovative social listening platform, we ensure our clients never miss any mention of their brand or essential topics across various platforms, automating the entire social listening process.Partner with us and be part of a diverse community that values your unique contributions, empowering you to reach new heights. Join us in crafting something extraordinary.What You’ll Do:Contribute to the development of scalable algorithms for processing large datasets, implement and evaluate machine learning and deep learning algorithms for Natural Language Processing/Understanding.Assist in the design, development, and testing of ML models and pipelines for real-time processing of unstructured data.Collaborate with senior team members to analyze the impact of algorithm changes.Learn and grow under mentorship, gaining exposure to industry-standard NLP tools and techniques.What You’ll Bring:Bachelor’s Degree in Computer Science or a related field, with 3 years working experience OR a Master’s Degree in Computer Science or a related field, with 1 years working experience.Programming Language: Proficiency in Python.Solid understanding of data structures and algorithms.Proficient in Machine Learning, with a solid understanding of neural networks and the Transformer architecture. Familiar with foundational NLP tasks such as tokenization, Named Entity Recognition, and sentiment analysis.Experience with modern approaches built on pretrained language models - fine-tuning and transfer learning, text and token classification. Working knowledge of large language models, including prompting and retrieval-augmented generation (RAG).Experience or coursework in Deep Learning frameworks like PyTorch or TensorFlow.Strong problem-solving skills and a curiosity for learning new technologies.Good verbal and written communication skills. Familiarity with cloud platforms (e.g., Azure (preferable), AWS, or Google Cloud).Basic knowledge of containerization tools like Docker and orchestration platforms like Kubernetes.Interest in infrastructure-as-code tools like Terraform.Passion for exploring the intersection of NLP and emerging fields such as generative AI or multimodal systems.What We Offer:Enjoy flexible paid time off  for enhanced work-life balanceSecure your future with a Creative PensionTake advantage of our cycle-to-work scheme promoting eco-friendly commuting optionsElevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journeyPrioritise well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long term health needs.Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.Benefit from our family leave program, which grows with your tenure at Meltwater.Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.Office Location: 20 Farringdon St, London EC4A 4ABOur StoryAt Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world. Read Less
  • DescriptionSenior Insights Analyst (German Speaking)What We’re Looking... Read More
    DescriptionSenior Insights Analyst (German Speaking)What We’re Looking ForJoin Meltwater's Client Insights team, as a Senior Insights Analyst (German Speaking), where you’ll play a central role in transforming complex media data into actionable intelligence for our enterprise clients. Your expertise in social listening, media analytics, and strategic storytelling will shape bespoke reports that inform brand, communication, and business decisions at the highest level.You’ll collaborate with internal teams and client stakeholders to ensure insights are accurate, timely, and strategically aligned, continuously refining methodologies to keep pace with a rapidly evolving media landscape. Acting as both an analyst and strategic thinker, you’ll turn data into narratives that guide global brands through opportunities and risks across social, digital, and traditional channels.At Meltwater, you’ll immerse yourself in a culture of continuous learning and inclusive leadership, working alongside experienced peers and respected industry experts. Our environment values curiosity, initiative, and accountability, empowering you to drive measurable impact through your analytical and creative contributions.What You'll Do:Translate client objectives into structured reporting frameworks, Boolean queries, and dashboards that align with brand and communication KPIs.Conduct quantitative and qualitative analysis across social, digital, and (online) news media to uncover trends, sentiment shifts, and key narratives.Transform complex data sets into clear, compelling insight stories independently, by adapting templates to specific client needs, that inform brand strategy, reputation management, and campaign effectiveness, answering the ‘so what?’.Maintain visibility across reporting timelines, proactively communicating progress, risks, and ensuring methodological and visual consistency.Build Boolean queries and validate data integrity, perform quality checks, and uphold analytical rigor across all deliverables.Develop and enhance reporting templates, checklists, and visualization tools to improve insight delivery efficiency.Build and maintain strong relationships with client and internal stakeholders, own day to day communication and address customer inquiries regarding delivered reports.Collaborate cross-functionally to identify process improvements, new data opportunities, and automation possibilities that elevate report quality.Support internal training and learning initiatives by sharing best practices.Stay current on industry trends, competitor insights, and measurement innovation to ensure Meltwater’s deliverables remain best-in-class.What You'll Bring:Bachelor's degree in a relevant field such as Social Sciences, Communications, Marketing, Media Studies, Data Analytics, or related fields emphasizing research and analysis. +2 years of experience in insights, research, or analytics, ideally within media, communications, marketing, or PR. Exceptional written and verbal communication skills in both English & German. Strong quantitative and qualitative analytical skills with a proven ability to identify patterns, anomalies, and actionable takeaways.Critical thinking skills, facilitating insights derived from data analysis.High attention to detail, intellectual curiosity, and the ability to balance autonomy with collaboration.Customer-focused mindset with a commitment to exceptional client servicing.Strong report writing and insight storytelling capabilitiesA proactive, solutions-oriented mindset with enthusiasm for media, culture, and emerging digital trends.Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations.Advanced Excel (PivotTables, VLOOKUP, formulas) and PowerPoint proficiencyExperience with social listening or online media monitoring, Boolean search logic or enterprise-level tools such as Meltwater, Brandwatch, Cision, Talkwalker, or Signal AI are a plus. Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 1-2 days  a weekThe ability to legally work in the country of hire is required for this position.What We Offer:Enjoy flexible paid time off options for enhanced work-life balanceSecure your future with a Creative PensionTake advantage of our cycle-to-work scheme promoting eco-friendly commuting optionsElevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journeyPrioritize well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long-term health needs.Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.Energetic work environment with a hybrid work style, providing the balance you needBenefit from our family leave program, which grows with your tenure at MeltwaterThrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.Where You'll Work:  7th floor, 20 Farringdon Street, London, EC4A 4ABOur StoryAt Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes alongthe way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws Read Less
  • AI Engineer (UK)  

    - London
    DescriptionWe are looking for a passionate AI Engineer specialising in... Read More
    DescriptionWe are looking for a passionate AI Engineer specialising in Natural Language Processing (NLP) and Machine Learning (ML) to contribute to Data Enrichment efforts within Meltwater. As a part of this role, you will work with experienced team members and product managers to design, test, and implement machine learning solutions.Through Meltwater's innovative social listening platform, we ensure our clients never miss any mention of their brand or essential topics across various platforms, automating the entire social listening process.Partner with us and be part of a diverse community that values your unique contributions, empowering you to reach new heights. Join us in crafting something extraordinary.What You’ll Do:Contribute to the development of scalable algorithms for processing large datasets, implement and evaluate machine learning and deep learning algorithms for Natural Language Processing/Understanding.Assist in the design, development, and testing of ML models and pipelines for real-time processing of unstructured data.Collaborate with senior team members to analyze the impact of algorithm changes.Learn and grow under mentorship, gaining exposure to industry-standard NLP tools and techniques.What You’ll Bring:Bachelor’s Degree in Computer Science or a related field, with 3 years working experience OR a Master’s Degree in Computer Science or a related field, with 1 years working experience.Programming Language: Proficiency in Python.Solid understanding of data structures and algorithms.Proficient in Machine Learning, with a solid understanding of neural networks and the Transformer architecture. Familiar with foundational NLP tasks such as tokenization, Named Entity Recognition, and sentiment analysis.Experience with modern approaches built on pretrained language models - fine-tuning and transfer learning, text and token classification. Working knowledge of large language models, including prompting and retrieval-augmented generation (RAG).Experience or coursework in Deep Learning frameworks like PyTorch or TensorFlow.Strong problem-solving skills and a curiosity for learning new technologies.Good verbal and written communication skills. Familiarity with cloud platforms (e.g., Azure (preferable), AWS, or Google Cloud).Basic knowledge of containerization tools like Docker and orchestration platforms like Kubernetes.Interest in infrastructure-as-code tools like Terraform.Passion for exploring the intersection of NLP and emerging fields such as generative AI or multimodal systems.What We Offer:Enjoy flexible paid time off  for enhanced work-life balanceSecure your future with a Creative PensionTake advantage of our cycle-to-work scheme promoting eco-friendly commuting optionsElevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journeyPrioritise well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long term health needs.Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.Benefit from our family leave program, which grows with your tenure at Meltwater.Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.Office Location: 20 Farringdon St, London EC4A 4ABOur StoryAt Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world. Read Less
  • Sr. Software Engineer  

    - London
    DescriptionWe’re looking for a passionate and experienced software eng... Read More
    DescriptionWe’re looking for a passionate and experienced software engineer to join our growing API & Exports team at Meltwater. This team is responsible for enabling programmatic access to data across the app—handling thousands of exports daily, improving API usability, and managing API integrations and performance at scale. You will work on expanding and optimizing our export functionalities, building scalable APIs, and integrating robust monitoring and management. This is a high-impact team working at the core of our data delivery platform. As part of the API team, you will build the next generation of Meltwater’s AI and platform capabilities, focused on MCP (Model Context Protocol), OAuth, permissions, and enterprise-grade governance. Your work will help bring Meltwater’s intelligence into external AI workflows.What You'll DoOwn the design, development, and optimization of API, export and MCP features.Collaborate closely with product managers and senior engineers to define functionality, while architecting systems that handle high-throughput data pipelines.Participate in building robust export pipelines, streaming architectures, webhook integrations and MCP servers.Maintain high observability and reliability standards using tools like Coralogix, CloudWatch, and Grafana.Participate in on-call rotation and incident response for owned services.What You'll Bring4+ years of software engineering experience with a strong backend focus. Proficiency in Golang is required.Demonstrated ability in using AI-augmented development workflows (e.g., Claude, Codex, Copilot).Experience designing and developing resilient REST APIs and cloud-native applications (preferably AWS).Good understanding of microservice architecture and backend design principles.Solid knowledge of Postgres, Redis, and ideally DynamoDB.Nice-to-HaveFamiliarity with asynchronous or event-driven architectures using tools like SQS, SNS, or webhooks.Exposure to DevOps workflows and tools (Terraform, Docker, Kubernetes, etc.).Experience working with data exports, reporting systems, or data streaming.Experience improving developer experience around APIs (e.g. OpenAPI, Swagger, static site generators).Familiarity with authentication, API gateways, and rate limiting strategies.Experience in compliance standards for APIs and data handling.Experience with observability tools and practices.Our Tech StackLanguages: Golang (primary) with some TypeScriptInfrastructure: AWS, S3, Lambda, SQS, SNS, CloudFront, Kubernetes (Helm), Kong API GatewayDatabases: Postgres, Redis, DynamoDB, OpenSearchMonitoring: Coralogix, Grafana, CloudWatchCI/CD & IaC: GitHub Actions, TerraformWhat We OfferGenerous paid time off and flexible working arrangements.Comprehensive health insurance and wellness benefits.Family leave program that grows with your tenure.Inclusive work culture with a global team across 25+ countries.Opportunities to learn and grow—from new tech to leadership skills.About MeltwaterAt Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people.Equal Opportunity EmployerMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws  Read Less
  • AI Engineer (UK)  

    - Cardiff
    DescriptionWe are looking for a passionate AI Engineer specialising in... Read More
    DescriptionWe are looking for a passionate AI Engineer specialising in Natural Language Processing (NLP) and Machine Learning (ML) to contribute to Data Enrichment efforts within Meltwater. As a part of this role, you will work with experienced team members and product managers to design, test, and implement machine learning solutions.Through Meltwater's innovative social listening platform, we ensure our clients never miss any mention of their brand or essential topics across various platforms, automating the entire social listening process.Partner with us and be part of a diverse community that values your unique contributions, empowering you to reach new heights. Join us in crafting something extraordinary.What You’ll Do:Contribute to the development of scalable algorithms for processing large datasets, implement and evaluate machine learning and deep learning algorithms for Natural Language Processing/Understanding.Assist in the design, development, and testing of ML models and pipelines for real-time processing of unstructured data.Collaborate with senior team members to analyze the impact of algorithm changes.Learn and grow under mentorship, gaining exposure to industry-standard NLP tools and techniques.What You’ll Bring:Bachelor’s Degree in Computer Science or a related field, with 3 years working experience OR a Master’s Degree in Computer Science or a related field, with 1 years working experience.Programming Language: Proficiency in Python.Solid understanding of data structures and algorithms.Proficient in Machine Learning, with a solid understanding of neural networks and the Transformer architecture. Familiar with foundational NLP tasks such as tokenization, Named Entity Recognition, and sentiment analysis.Experience with modern approaches built on pretrained language models - fine-tuning and transfer learning, text and token classification. Working knowledge of large language models, including prompting and retrieval-augmented generation (RAG).Experience or coursework in Deep Learning frameworks like PyTorch or TensorFlow.Strong problem-solving skills and a curiosity for learning new technologies.Good verbal and written communication skills. Familiarity with cloud platforms (e.g., Azure (preferable), AWS, or Google Cloud).Basic knowledge of containerization tools like Docker and orchestration platforms like Kubernetes.Interest in infrastructure-as-code tools like Terraform.Passion for exploring the intersection of NLP and emerging fields such as generative AI or multimodal systems.What We Offer:Enjoy flexible paid time off  for enhanced work-life balanceSecure your future with a Creative PensionTake advantage of our cycle-to-work scheme promoting eco-friendly commuting optionsElevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journeyPrioritise well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long term health needs.Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.Benefit from our family leave program, which grows with your tenure at Meltwater.Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.Office Location: 20 Farringdon St, London EC4A 4ABOur StoryAt Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world. Read Less
  • Sales Consultant  

    - Cardiff
    DescriptionWhat We’re Looking For:Interested in starting your career i... Read More
    DescriptionWhat We’re Looking For:Interested in starting your career in sales with a global SaaS company? We’re looking for motivated and driven individuals to join Meltwater as a Junior Account Executive and help us grow our client base.In this role, you will be responsible for identifying and developing new business opportunities within the small-to-mid market segment. You’ll build a strong understanding of Meltwater’s solutions and guide prospective clients through the full sales cycle, from initial outreach through to closing new business.This is a fantastic opportunity for someone looking to build a career in sales. You’ll receive structured training, ongoing mentorship, and the chance to work alongside experienced sales professionals who will support your development.At Meltwater, we’re committed to helping our people grow. You’ll be part of a collaborative and inclusive team environment where your ideas are valued, your achievements are recognised, and your career progression is supported.What You'll Do:Embrace the role of a 360 seller within the dynamic SMB landscape, proactively identifying and targeting potential new Meltwater customersMeet or exceed quarterly sales quotas by effectively identifying and targeting potential new Meltwater customers.Utilize thorough discovery processes to qualify leads and prioritize efforts towards high-value opportunities.Consistently deliver engaging demonstrations and persuasive sales presentations, to captivate audiences and convert leads into customers.Proactively manage contract negotiations to secure agreements that meet both customer requirements and company objectives.Collaborate closely with internal teams such as Customer Success and Sales Operations to guarantee a seamless process for our clients.Regularly assess progress towards quarterly goals and adjust strategies as needed to maintain momentum and achieve targets.What You'll Bring:A Bachelor's degree or higher is preferred for this role, allowing you to leverage your academic strengths.A minimum of 1-3 years of experience in business-to-business sales is required, with a demonstrated success in new business development.Proficiency in negotiation tactics is essential, coupled with the ability to articulate intricate value propositions persuasively.Proven track record of being results-driven, consistently meeting or exceeding sales targets.Proactive approach towards executing targeted outreach initiatives and generating leads.Strong organisational prowess, including adept management of the customer purchase process and skilful negotiation of contract terms.Collaborative mindset, with the ability to effectively coordinate efforts with internal teams to ensure successful implementation.Excellent written and verbal communication skills in English.Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 4 days a weekThe ability to legally work in the country of hire is required for this position.What We Offer:Enjoy flexible paid time off for enhanced work-life balanceSecure your future with a Creative Trust PensionTake advantage of our cycle-to-work scheme promoting eco-friendly commuting optionsElevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journeyPrioritise well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long-term health needs.Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.Energetic work environment with a hybrid work style, providing the balance you needBenefit from our family leave program, which grows with your tenure at Meltwater.Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.Where You'll Work: Helmont House, Churchill Way, Cardiff, CF10 2HEOur StoryAt Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We’re proud of our diverse team of 2,200+ employees in 50 locations across  25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws. Read Less
  • Junior Account Executive  

    - London
    DescriptionWhat We’re Looking For:Interested in starting your career i... Read More
    DescriptionWhat We’re Looking For:Interested in starting your career in sales with a global SaaS company? We’re looking for motivated and driven individuals to join Meltwater as a Junior Account Executive and help us grow our client base.In this role, you will be responsible for identifying and developing new business opportunities within the small-to-mid market segment. You’ll build a strong understanding of Meltwater’s solutions and guide prospective clients through the full sales cycle, from initial outreach through to closing new business.This is a fantastic opportunity for someone looking to build a career in sales. You’ll receive structured training, ongoing mentorship, and the chance to work alongside experienced sales professionals who will support your development.At Meltwater, we’re committed to helping our people grow. You’ll be part of a collaborative and inclusive team environment where your ideas are valued, your achievements are recognised, and your career progression is supported.What You'll Do:Embrace the role of a 360 seller within the dynamic SMB landscape, proactively identifying and targeting potential new Meltwater customersMeet or exceed quarterly sales quotas by effectively identifying and targeting potential new Meltwater customers.Utilize thorough discovery processes to qualify leads and prioritize efforts towards high-value opportunities.Consistently deliver engaging demonstrations and persuasive sales presentations, to captivate audiences and convert leads into customers.Proactively manage contract negotiations to secure agreements that meet both customer requirements and company objectives.Collaborate closely with internal teams such as Customer Success and Sales Operations to guarantee a seamless process for our clients.Regularly assess progress towards quarterly goals and adjust strategies as needed to maintain momentum and achieve targets.What You'll Bring:A Bachelor's degree or higher is preferred for this role, allowing you to leverage your academic strengths.A minimum of 1-3 years of experience in business-to-business sales is required, with a demonstrated success in new business development.Proficiency in negotiation tactics is essential, coupled with the ability to articulate intricate value propositions persuasively.Proven track record of being results-driven, consistently meeting or exceeding sales targets.Proactive approach towards executing targeted outreach initiatives and generating leads.Strong organisational prowess, including adept management of the customer purchase process and skilful negotiation of contract terms.Collaborative mindset, with the ability to effectively coordinate efforts with internal teams to ensure successful implementation.Excellent written and verbal communication skills in English.Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 4 days a weekThe ability to legally work in the country of hire is required for this position.What We Offer:Enjoy flexible paid time off for enhanced work-life balanceSecure your future with a Creative Trust PensionTake advantage of our cycle-to-work scheme promoting eco-friendly commuting optionsElevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journeyPrioritise well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long-term health needs.Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.Energetic work environment with a hybrid work style, providing the balance you needBenefit from our family leave program, which grows with your tenure at Meltwater.Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.Where You'll Work: 20 Farringdon Street, LondonOur StoryAt Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We’re proud of our diverse team of 2,200+ employees in 50 locations across  25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws. Read Less
  • Account Executive  

    - Cardiff
    DescriptionWhat We’re Looking For:Are you a seasoned Account Executive... Read More
    DescriptionWhat We’re Looking For:Are you a seasoned Account Executive ready to take on a new challenge at Meltwater? We're on the lookout for talented individuals like yourself to join our dynamic team and lead the charge in seizing new business opportunities. As an Account Executive in the ever-evolving world of SaaS, you'll be at the forefront of our sales efforts, reporting directly to the Sr Sales Director.Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. Let's embark on this journey together as we redefine the landscape of sales management and drive impactful change!What You'll Do:Identify opportunities within the dynamic mid-market segment, driving targeted outreach initiatives and harnessing the momentum generated by our proactive Business Development and Marketing teams.Captivate potential clients with engaging product demonstrations and persuasive sales presentations that showcase the value of Meltwater's solutions.Tailor carefully crafted proposals that not only address client needs but also exceed expectations, setting the stage for lasting partnerships.Serve as a trusted advisor throughout the purchasing journey, guiding prospects with confidence and clarity through solution exploration and pricing considerations.Champion win-win outcomes through skilled negotiation of contract terms and pricing, ensuring alignment and satisfaction on all fronts.Seize every opportunity for growth by identifying upselling opportunities and nurturing relationships beyond the initial sale, fostering loyalty and trust.Thrive in a results-driven environment by consistently surpassing sales targets and securing deals at competitive price points.Foster seamless integration and ongoing success by collaborating closely with internal teams, leveraging collective expertise to deliver unparalleled customer experiences.What You'll Bring:A Bachelor's degree or higher, showcasing your academic excellence and providing a solid foundation for success in this role.A minimum of 3-5 years of experience in business-to-business sales is required, with a strong track record of success. Strong negotiation skills and the ability to effectively communicate complex value propositions, ensuring clarity and alignment with clients.Proven results-oriented mindset, with a track record of consistently achieving and surpassing sales targets.Ability to identify upsell opportunities and maintain ownership of accounts, driving continued growth and satisfaction.Proactivity in conducting targeted outreach and lead generation activities, demonstrating initiative and resourcefulness.Excellent organizational skills, including adept management of the customer purchase process and proficient negotiation of contract terms.Collaborative mindset, capable of coordinating seamlessly with internal teams for successful implementation and client satisfaction.Excellent written and verbal communication skills in English.Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a weekThe ability to legally work in the country of hire is required for this position.What We Offer:Enjoy flexible paid time off  for enhanced work-life balanceSecure your future with a Creative PensionTake advantage of our cycle-to-work scheme promoting eco-friendly commuting optionsElevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journey Prioritise well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long term health needs.Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.Energetic work environment with a hybrid work style, providing the balance you needBenefit from our family leave program, which grows with your tenure at Meltwater.Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.Where You'll Work: 20 Farringdon Street, London, EC4A 4ABorHelmont House, Churchill Way, Cardiff, CF10 2HEOur StoryAt Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers aroundthe world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and createsan environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes alongthe way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We’re proud of our diverse team of 2,200+ employees in 50 locations across  25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws. Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany