Annual salary: up to £41,324.00SupervisorLocation: South Cambs
Contract: Full-time, Permanent
Hours: 42.5 hours per week, Monday – Friday, 8am– 5pm
Salary: Up to £41,324.00 per annumAbout UsMears Group is one of the UK’s leading providers of repairs, maintenance, and regeneration services, we deliver high-quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities.About The RoleThis is a dynamic, field-based leadership and management role where you’ll oversee the delivery of planned maintenance across occupied properties. This is a fantastic opportunity to step into a supervisory role. Ensuring all work and procedures are being undertaken efficiently, in compliance with company operating procedures and delivering best in class customer service, whilst satisfying all safety, quality and cost control standards.Responsible for the operational supervision of contract activities, ensuring maximum productivity, profitability and satisfaction through effective resource utilisation & planningDuties will include attending properties to survey future planned works installations, as well as to supervise and monitor work delivery, progression & completion via ongoing site visits to ensure works are meeting client quality standardsEnsure compliance and adherence to H&S regulations, Mears standard operating procedures, Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company’s commitments to best practice with legislation, codes of practice & good working practices relevant to all work activitiesEnsure the customer experience is central to all activities by adopting a professional manner when communicating with all stakeholders, this includes but not limited to, appearance, company ID, maintaining a high standard of health & safety requirementsEnsuring HR Policies & Procedures are followed within the team and external contractorsFollow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies, reporting to your manager where damages occurManage complex and escalated cases, including resident complaintsEnsure accurate record keeping, reporting, and audit trailsLiaise with residents, stakeholders, and internal teams to ensure clear communication and customer satisfactionKey CiteriaPrevious experience in a Maintenance Supervisor or similar supervisory role within housing or property maintenanceProven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activitiesExperience delivering planned and reactive maintenance in occupied propertiesCity & Guilds or equivalent in a relevant trade disciplineFull, valid UK driving licenceStrong understanding of Health & Safety regulations, including COSHHWorking knowledge of Schedule of RatesExcellent interpersonal and communication skillsEffective people management with the ability to lead, mentor, and develop teamsStrong customer focus and commitment to service excellenceProblem-solving mindset with a results-driven approachStrong planning and organisational abilitiesDecisive decision-making under pressureAbility to negotiate and influence across teams and stakeholdersIT literate with confident oral and written communication skillsBenefits25 days annual leave plus bank holidaysLeading pension schemeAnnual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitmentStaff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much moreFamily friendly policiesAll our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
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