We are currently working on a confidential senior leadership opportunity with a leading financial institution in the UAE. We're looking for an experienced transformation leader to drive the redesign and engineering of end-to-end client service journeys across the bank. Key Responsibilities Lead end-to-end client service and process engineering to deliver scalable, efficient, and well-governed operating models. Drive large-scale business process transformation, eliminating manual effort and simplifying complex workflows. Redesign customer journeys to improve service delivery, operational efficiency, and client experience. Champion AI and automation initiatives, including workflow automation, conversational AI, and intelligent process improvements. Establish governance frameworks, performance KPIs, and continuous improvement practices across client services. Partner closely with Operations, Technology, Risk, Product, and Business teams to deliver enterprise-wide transformation. Ideal Background 15+ years of experience within banking or financial services. Leadership experience in Process Engineering, Client Operations, Operational Excellence, Service Engineering, or Business Transformation. Proven track record of delivering enterprise-scale operating model and process transformation programmes. Strong knowledge of AI, automation, workflow optimization, and digital transformation within banking operations. Experience working in highly regulated environments with strong governance and risk management frameworks. Excellent stakeholder management experience, engaging with senior leadership and cross-functional teams. This is a high-impact leadership role offering the opportunity to shape the future operating model of a major banking organisation through innovation, automation, and operational excellence.
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