Senior Marketing Manager – Offline & Trade Campaigns
Reports to: Head of Marketing
Are you a commercially savvy marketing professional with a passion for travel and offline campaign strategy? Our client is seeking a Senior Marketing Manager to lead the planning, delivery and performance of direct and trade campaigns for their premium brands.
You’ll manage a team of four Marketing Executives and oversee campaigns across TV, print, direct mail, trade, and events—ensuring delivery aligns with commercial goals and brand standards.
Working closely with the Head of Marketing and Digital Marketing Manager, you'll drive integrated campaigns and manage relationships with key trade partners, agencies, and suppliers.
Key Responsibilities:
Plan, deliver, and evaluate direct and trade campaigns across offline channels Manage annual partner marketing agreements and monitor spend/ROI Lead and support a team of four executives, driving performance and collaboration Maintain brand consistency and liaise with our global brand team Oversee agency/supplier management to ensure timely, on-budget delivery Support cross-functional teams and internal stakeholders with marketing alignment
What You’ll Bring:
3+ years’ experience in a similar marketing role Proven offline campaign experience (TV, print, DM, events) Strong commercial acumen and focus on ROI People leadership and project management skills Knowledge of AB1 audiences. Proactive, organised, and collaborative with a passion for excellence
Join a global leader in luxury and premium travel, offering unforgettable experiences across the world.
Ready to make an impact? Please send your CV ASAP if you feel this role could be for you!
Customer Experience Executive As the Customer Experience Executive, you will support the Customer Experience Manager by providing excellent customer service, handling complaints, assisting with holiday changes, and maintaining customer satisfaction. Balance customer focus with commercial awareness to ensure customer retention.
Key Responsibilities as Customer Experience Executive: Complaint Handling: Log, investigate, and respond to complaints via phone and email, aiming for resolution within 14 days (ABTA 28-day guideline). NPS & Feedback: Support efforts to meet/exceed NPS targets. Monitor and respond to Feefo and CSQ feedback, escalating issues as needed. Compensation: Process, log, and report on compensation and goodwill gestures. Customer Vetting: Work with leaders to assess customers’ suitability for specific activities, ensuring sensitivity and retention. Pre-Departure & Incidents: Assist with communication for tour changes, cancellations, and incident management. Health & Safety: Develop a basic understanding and support audits as needed. Customer Communication: Handle daily customer calls, ensuring a personalized and positive experience. Sales & Reservations: Learn the reservation system to assist during busy periods.
As Customer Experience Executive, you will have: Experience in a customer-facing role, ideally in travel or hospitality. Excellent communication skills, both verbal and written. Strong problem-solving abilities and a calm, empathetic approach. Ability to multitask, prioritize, and work independently. Organized, detail-oriented, and commercially aware. Interest in Health & Safety and a willingness to learn.
Offering hybrid working in a friendly team with a good base salary and industry related benefits.
To apply, contact Lisa now!
Sales Executive – New Business Development Luxury Adventure & Expedition Travel
We are working with an ambitious and rapidly growing expedition travel company that delivers world-class experiences for adventurous clients. As the business continues to scale, we are seeking a highly motivated and organised Sales Executive to play a key role in generating new business and driving client engagement across the full customer journey.
This is an exciting opportunity for a passionate and proactive sales professional to join a dynamic and entrepreneurial team at a pivotal time of growth.
About the Role:
You’ll be responsible for identifying and converting new business opportunities, managing incoming enquiries, and ensuring a high level of personalised service throughout the client experience. Ideal candidates will bring experience from luxury travel, hospitality, or experience-based sectors and thrive in a fast-paced environment.
Key Responsibilities:
Support the Head of Business Development in identifying and securing new business opportunities. Proactively generate leads and convert sales through outreach, networking, and relationship building. Respond to incoming enquiries from digital platforms, partner referrals, and in-store visits. Deliver outstanding, personalised customer service at every stage of the client journey. Guide clients through their travel experience, offering advice, support, and expert recommendations. Communicate clearly and efficiently with clients across multiple channels. Share customer feedback and insights with internal teams to help refine service delivery. Collaborate with broader teams to ensure smooth handovers and seamless operations.
What We’re Looking For: A proven track record in new business development and sales. A strong passion for building client relationships and delivering top-tier service. Previous experience in luxury travel, hospitality, or adventure/experience-based sales. Excellent verbal and written communication skills. A proactive attitude, able to work independently and take initiative. Strong time management and organisational abilities. Able to juggle multiple projects and deadlines with attention to detail. Adaptable and flexible – comfortable in a growing, fast-evolving business. A genuine interest in adventure travel and the great outdoors.
Sales Executive – New Business Development Luxury Adventure & Expedition Travel We are working with an ambitious and rapidly growing expedition travel company that delivers world-class experiences for adventurous clients. As the business continues to scale, we are seeking a highly motivated and organised Sales Executive to play a key role in generating new business and driving client engagement across the full customer journey. This is an exciting opportunity for a passionate and proactive sales professional to join a dynamic and entrepreneurial team at a pivotal time of growth. About the Role: You’ll be responsible for identifying and converting new business opportunities, managing incoming enquiries, and ensuring a high level of personalised service throughout the client experience. Ideal candidates will bring experience from luxury travel, hospitality, or experience-based sectors and thrive in a fast-paced environment. Key Responsibilities: Support the Head of Business Development in identifying and securing new business opportunities. Proactively generate leads and convert sales through outreach, networking, and relationship building. Respond to incoming enquiries from digital platforms, partner referrals, and in-store visits. Deliver outstanding, personalised customer service at every stage of the client journey. Guide clients through their travel experience, offering advice, support, and expert recommendations. Communicate clearly and efficiently with clients across multiple channels. Share customer feedback and insights with internal teams to help refine service delivery. Collaborate with broader teams to ensure smooth handovers and seamless operations. What We’re Looking For: A proven track record in new business development and sales. A strong passion for building client relationships and delivering top-tier service. Previous experience in luxury travel, hospitality, or adventure/experience-based sales. Excellent verbal and written communication skills. A proactive attitude, able to work independently and take initiative. Strong time management and organisational abilities. Able to juggle multiple projects and deadlines with attention to detail. Adaptable and flexible – comfortable in a growing, fast-evolving business. A genuine interest in adventure travel and the great outdoors.
Sales Executive – New Business Development Luxury Adventure & Expedition Travel
We are working with an ambitious and rapidly growing expedition travel company that delivers world-class experiences for adventurous clients. As the business continues to scale, we are seeking a highly motivated and organised Sales Executive to play a key role in generating new business and driving client engagement across the full customer journey.
This is an exciting opportunity for a passionate and proactive sales professional to join a dynamic and entrepreneurial team at a pivotal time of growth.
Ideal candidates will bring experience from luxury travel, hospitality, or experience-based sectors and thrive in a fast-paced environment.
Support the Head of Business Development in identifying and securing new business opportunities.
Proactively generate leads and convert sales through outreach, networking, and relationship building.
Respond to incoming enquiries from digital platforms, partner referrals, and in-store visits.
Guide clients through their travel experience, offering advice, support, and expert recommendations.
Share customer feedback and insights with internal teams to help refine service delivery.
A proven track record in new business development and sales.
A strong passion for building client relationships and delivering top-tier service.
Previous experience in luxury travel, hospitality, or adventure/experience-based sales.
Able to juggle multiple projects and deadlines with attention to detail.
Adaptable and flexible – comfortable in a growing, fast-evolving business.
A genuine interest in adventure travel and the great outdoors.
Sales Executive – New Business Development Luxury Adventure & Expedition Travel
We are working with an ambitious and rapidly growing expedition travel company that delivers world-class experiences for adventurous clients. As the business continues to scale, we are seeking a highly motivated and organised Sales Executive to play a key role in generating new business and driving client engagement across the full customer journey.
This is an exciting opportunity for a passionate and proactive sales professional to join a dynamic and entrepreneurial team at a pivotal time of growth.
Ideal candidates will bring experience from luxury travel, hospitality, or experience-based sectors and thrive in a fast-paced environment.
Support the Head of Business Development in identifying and securing new business opportunities.
Proactively generate leads and convert sales through outreach, networking, and relationship building.
Respond to incoming enquiries from digital platforms, partner referrals, and in-store visits.
Guide clients through their travel experience, offering advice, support, and expert recommendations.
Share customer feedback and insights with internal teams to help refine service delivery.
A proven track record in new business development and sales.
A strong passion for building client relationships and delivering top-tier service.
Previous experience in luxury travel, hospitality, or adventure/experience-based sales.
Able to juggle multiple projects and deadlines with attention to detail.
Adaptable and flexible – comfortable in a growing, fast-evolving business.
A genuine interest in adventure travel and the great outdoors.
Sales Executive – New Business Development Luxury Adventure & Expedition Travel
We are working with an ambitious and rapidly growing expedition travel company that delivers world-class experiences for adventurous clients. As the business continues to scale, we are seeking a highly motivated and organised Sales Executive to play a key role in generating new business and driving client engagement across the full customer journey.
This is an exciting opportunity for a passionate and proactive sales professional to join a dynamic and entrepreneurial team at a pivotal time of growth.
Ideal candidates will bring experience from luxury travel, hospitality, or experience-based sectors and thrive in a fast-paced environment.
Support the Head of Business Development in identifying and securing new business opportunities.
Proactively generate leads and convert sales through outreach, networking, and relationship building.
Respond to incoming enquiries from digital platforms, partner referrals, and in-store visits.
Guide clients through their travel experience, offering advice, support, and expert recommendations.
Share customer feedback and insights with internal teams to help refine service delivery.
A proven track record in new business development and sales.
A strong passion for building client relationships and delivering top-tier service.
Previous experience in luxury travel, hospitality, or adventure/experience-based sales.
Able to juggle multiple projects and deadlines with attention to detail.
Adaptable and flexible – comfortable in a growing, fast-evolving business.
A genuine interest in adventure travel and the great outdoors.
